Trusted Agent profile · York
★★★★★
954 reviews across 2 platforms
17 Museum Street, York, YO1 7DJ, YO1 7DJ
Savills's office in York, at 17 Museum Street, is rated 2.4 out of 5 across 954 reviews on two platforms, including 140 Google reviews rated 4.9.
Every review we hold for the York office, from every platform, shown as written. First names only.
1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
1/5
TrustpilotBad experience
So saw the property on for sale 24 Woodbridge Green, LS6 3LS on Rightmove and loved it and booked a viewing and mortgage advice. They booked us for both appointment together. So the mortgage appointment first and then the property viewing. We were asked to come to leeds headingley branch. We got their on time and they was lovely showing us different mortgage lenders and etc. and I told my partner we will get mortgage from here if they accept our offer. However, after that everything went down hill. Our appointment got cancelled for house viewing while we having our first appointment regarding mortgage. They told us they can not show us the property due to sickness which is understandable. I called back to book an another appointment as we really liked the property. On the day of our second appointment I was waiting outside for someone to come and show me the property. After they were five minutes late I called the agency to check if someone will come and they told me to wait outside property. And then 10min after someone came. They came rushing. I was waiting for them to show me the property and they asked if I know which property it was and I was confused thinking they might be joking. But they did not even know which property they was showing us so I had to tell them. Than when I start to ask questioned about the property they said they don not know anything about the property. I asked if they at least brought a brochure with them and they said they do not have one. We loved the property and was thinking to put the offer down before we even saw the property. But when all this happen I did not trust anything they said and told my partner I can not trust them moving forward as we have not even moved to the harder stage and this is happening. So we backed off. Than received a call so discuss if we will put a offer down. And we told them everything happen and said we do not trust their services. Am guessing everyone will have their own experience and hope this does not happen to anyone else
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
5/5
TrustpilotHanna was my mortgage advisor.She was…
Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.
1/5
TrustpilotLettings yes. Property management no.
Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.
1/5
TrustpilotKettering branch
Kettering branch , do not rent or sell to this company in Kettering, the lies once you sign up they just don’t want to no you , don’t contact you , all the say is the phone lines are down again ! There full of b, /s, , so lack of what’s going on , my problem with them I agreed to sell my house , with them , but once we had signed , nothing happened we had to go to the office time and time again , they said the best way to sell property , was to have a open house , after 3 weeks we got 1 family of 5 into a 3 bed house ????? They don’t care
1/5
TrustpilotAvoid norwich office at all costs
Under no circumstances sell your property with the norwich branch of wh browne. Progression and after sales service was abysmal to say the least !!!! Started my sale with Hellesdon/ sprowston office and received top class , professional, friendly service then transferred to norwich office . No contact , no updates , basically useless !!! Avoid at all costs
5/5
GoogleA big thank you to Savills in selling my home, a professional and friendly team. Most importantly Emily who is a pure credit to the company and has been absolutely fantastic in this journey, really has gone above and beyond and has a been a pleasure to deal with. Keep doing what you are doing Savills!
5/5
TrustpilotThank you Maisie and Jack from Ware …
Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.
5/5
GoogleSavills provided us with first class service from initial contact, to marketing the property to completion. Special thanks to Tanya Coffey for her advice and assurance throughout the whole process she secured a sale from our first viewing. We would highly recommend Savills York without hesitation. Mark & Melanie Richardson The Mount York.
1/5
TrustpilotSimply avoid at all cost !!
Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️
1/5
TrustpilotNot recommended
We've been recently looking to buy a house and stopped at WHB in Bungay/Suffolk one day, the lady there was the most disrespectful and talking with disgust, not interested into selling anything. After complaining to the manager she said a sorry with a eye rolled that made me belive she is either the manager mistres or in totally wrong job. We did bought a house but always avoided the agency just because of the experience. Not putting my money into something that treat me like that.
1/5
TrustpilotBarnsley branch absolutely useless…
Barnsley branch absolutely useless avoid 😑 only interested in getting your custom. No correspondence at all, always had to fone them. Never foned back about anything, unless i was viewing one of there properties..put pictures on my property without me even seeing them...which I didn't like caused us so much stress...ended up taking my house off the market with them......complaining got me nowhere...couldn't even speak to anyone higher. There absolutely unbelievable. Please avoid
5/5
TrustpilotTammy , the superstar from Scunthorpe.
We have just moved house and relocated back to the UK .Tammy from the Scunthorpe branch was simply amazing. From start to finish she was helpful, supportive and understanding. She made what could have been stressful experience a very simple and enjoyable one.Thanks Tammy , you’re a superstar.
1/5
TrustpilotLong Sutton Branch......Waste of Time!
We are truly disappointed with W H Brown (Long Sutton). We put our trust and faith into these guys to find that they weren't really interested in trying to sell our property at all. We could have gone with another estate agent that actually wants to earn their share of the pie. Horrendous!
1/5
TrustpilotNever buy any property from them
Never buy any property from them. I have recently bought an house at Peterborough. Our agents were WH Brown's Fletton branch. When we visited the property, we have seen all white goods in good condition. We got the key on 29th and all white goods broken. No power no gas. Electricity meter box broken. No light bulbs. When we asked they kept quite like dumb. NEVER EVER BUY PROPERTY THROUGH THEM.
1/5
TrustpilotShocking
Shocking , they do not tell the truth then when we wanted to leave bullied us to threatening court action if we left , 5 people looked at our house 4 did not even have their houses on the market , would not release us from contract and then kept telling us to reduce the price after they valued it 40 odd thousand more , 4 months of hell and making the whole experience stressful and wasting our time !!!!! I have sold many houses and never had such an awful agents bar one staff member who was genuinely nice to us but still was not honest .
1/5
TrustpilotNo surprise 72% at 1*
Not at all surprised to see 72% only give 1 star.Thankfully they are not our Estate Agents for selling .....But we are attempting to buy through them.The young lady who accompanied our viewings was delightful, both professional and friendly. However the manner of one person within the office leaves a lot to be desired. Clearly believing she is above you, her attitude is appalling. The thing that is forgotten here is that whatever her title is, or her self imposed perception of it's importance - the fact is that we are Customers.This individual brings down the level of Customer Service at the Grantham Branch to that of the 1* ratings given overall - letting both her Colleagues and Wm H Brown down.
5/5
TrustpilotShootout to Beth Dalton
Shootout to Beth Dalton. This women can really work great i had troubles renting a house so she helped me alot! I've never seen such a kind and great person like her. Because of her my experience with Williamhbrown is awesome. She's the best worker out there. 😄
5/5
TrustpilotHuddersfield Branch - Shona Mellor
Huddersfield Branch - They are Amazing!I have dealt with this branch on numerous occasions and can honestly say the team are fantastic and can't do enough for you. Shona Mellor is incredible, keeping me in the loop throughout the whole transaction! I cannot recommend them enough!
1/5
TrustpilotAbsolutely awful company
Think they’re above you, snobby, rude, arrogant. Never had worse dealings with a company in my life. Had numerous valuations, these came in most expensive. Girl from the office called me to see if I wanted to view a property, that I know has been on the market for months as it’s a friend of mine, she told me it had just gone up last week so another lie. Do not use this company, far better and more friendly local estate agents who are more personable than a big company who think you’re beneath them
1/5
TrustpilotHarlow branch terrible service
Harlow branch managed to convince a buyer with a solicitor and mortgage to change to their preferred provider to gain commission but at the delay to my house sale. They didn’t return a single phone call in 5 months ! Took 7 months to complete a no chain sale ! And I had to conclude the sale myself and now they have issued court papers to an address they know I don’t live at and threatened me with a ccj ! I would not recommend them at all.
1/5
TrustpilotThorne Branch: Breach of Contracts
Thorne, Doncaster Branch:Fair weather estate agents. Cant do enough for you when you’re moving forward with them under their lifetime mortgage schemes. Unfortunately had to pull out a sale due to the interest rate hikes making the property unaffordable and suddenly they dont want to know. Failed to refund contractually owed amounts. Failed to communicate this dissatisfaction with the vendor leaving contractually owed refunds unpaid for 6 months and still ongoing. Legal Advice being sought to resolve a perfectly simple contract issue. Very poor.
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