Savills York reviews

★★★★★ 1/5

Trustpilot

Dishonest and Cheats

What a complete bunch of thieves and…What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 27 September 2023

★★★★★ 1/5

Trustpilot

The worst letting agents ever

This is probably the worst letting agents I have ever used. They take your money and don't do anything. They put in tenants with no money. You have to chase up constantly. You have to deal with the tenant if you want something done. Basically you have to do it all. They will charge you for every little thing. The agents don't know anything when u call up. The staff turnover is high and so you never have the same person helping you. I would avoid at all cost. They still owe me money and don't ever communicate. They are seriously the worst agents I have ever worked with. Get this, the tenant cost me £8,500 and counting of damages.

Peter · 20 September 2023

★★★★★ 1/5

Trustpilot

Terrible Service

Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.

Lucas · 18 September 2023

★★★★★ 1/5

Trustpilot

Unprofessional. They breached the code of conduct and duty of care to me.

Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!

Alexander · 18 September 2023

★★★★★ 1/5

Trustpilot

I have experienced very poor customer…

I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.

Ayge · 12 September 2023

★★★★★ 1/5

Trustpilot

What a complete bunch of thieves and…

What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as ​they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!

David · 12 September 2023

★★★★★ 5/5

Trustpilot

I bought a house

I bought a house , from the Wakefield branch , Annette was amazing! She was only one that seemed to get people moving , including my solicitor.

Sarah · 8 January 2024

★★★★★ 1/5

Trustpilot

Were not clear and transparent about…

Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.

Dawn · 7 September 2023

★★★★★ 5/5

Trustpilot

Great Job

Having to show your home when your a live in tenant isn’t the easiest and I have mixed feelings, however the guys at WH Brown North Walsham especially Archie have been very supportive and informative, keeping meIn the loop and always pleasant and polite. Thank you and keep up the good work.

Jenny · 17 May 2021

★★★★★ 1/5

Trustpilot

Terrible

Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.

AleVa · 30 August 2023

★★★★★ 5/5

Trustpilot

I have been a landlord for years plus…

I have been a landlord for years plus and have always used W H Brown of Wisbech Cambs as my letting agent and have consistently received first class service. Recently l purchased a new property and Rhiannon Marshall negotiated my new tenants . Her attention to detail, constant updates and negotiation skills were faultless. Thank you Rhiannon. Well happy.

Anna · 14 November 2018

★★★★★ 1/5

Trustpilot

very bad service

put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care

Gene · 28 July 2024

★★★★★ 1/5

Trustpilot

PETERBOROUGH Absolutely discusting service

Absolutely discusting service, after trying to book a viewing for more than three weeks (always in contact with the landlord) I was the first to rent the property accordingly to the landlord. On the same day they cancelled my viewing saying that have 4 offers, very unprofessional. I think the main reason is because I'm foreigner (living in UK for 10 years) racism that's the main reason. Never again deal with these people. PETERBOROUGH branch.

Joao · 20 December 2023

★★★★★ 5/5

Google

Jennifer and the team kept us informed constantly throughout our purchase and constantly chased the solicitors involved to streamline the process. They were always contactable and proactive in their approach. Highly recommended if you want an efficient and stress free purchase!

Graeme · 10 November 2022

★★★★★ 5/5

Trustpilot

Diss WHB, …I couldn't fault them

Diss WHB were exactly what I'd hoped an estate agent would be like. I'd used another agent in Diss who had the property for a year. The first week in WHB's hand, we had an offer and had agreed a price. I was very impressed with Zoe, Chloe and Nicola the three ladies I dealt with. I was guided through the process, they phoned most weeks even when nothing was happening, very professional, polite, nothing was to much trouble.

Michael · 14 September 2023

★★★★★ 1/5

Trustpilot

For 3 years I contacted WHB to sort out…

For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!

Louise · 18 August 2023

★★★★★ 2/5

Trustpilot

Dont trust their feefo reviews

Dont trust their fefo reviews as you cant leave a review on them unless invited so if you've had a bad experience guess what you're not going to get an invite. This should be made illegal as they pride themselves on this rating and one of the reasons we went with them but once you look into it this covers every branch in the contry. The Pontefract branch are a good bunch of people but their lack of communication and miss pricing our property when we had reduced it. 20 weeks we have been with them abd i feel we have made more contact with them than the other way around chasing for feed back from views. I wouldn't recommend them sorry

George · 2 August 2023

★★★★★ 5/5

Trustpilot

Consistent excellent service from W.H. Brown

Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much

Jane · 2 September 2022

★★★★★ 5/5

Trustpilot

Big thank you to Tara and the team at…

Big thank you to Tara and the team at Brentwood for helping us sell our house and move while still shielding from Covid. You also did a great job supporting our buyers and getting the completion through on the day when our buyers solicitors let us down.

MarkH · 6 January 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague

Avoid like the plague. Viewed a property and put in an offer over the asking price and emailed my documents. After plenty of emails and phone calls was told it was sold. Never got the opportunity to put in a counter offer or ask what took place. A bunch of cowboys at the Bradford branch.

Bal · 28 November 2024

★★★★★ 1/5

Trustpilot

STAY AWAY from Williamhbrown - Sequence

STAY AWAY from Williamhbrown, they charge dual fees! We have had an awful experience with the Colchester culver street estate agents. They didn’t turn up for half the viewings and when they did turn up, it was someone who had just started with them and barely had any experience. I had to show people around when I had specifically told them I had just lost my dad to covid and i wasn’t up to showing people around. They cancelled lots of viewings, saying due to covid. They left doors unlocked. We were constantly asking them when we were out of contract, to which they replied 12 weeks, which changed to 20 weeks, then we got confirmation we could go with other agents. Then months later, after we moved we got a letter from MIL to say we were being sued for £4,200, which we are currently disputing. They said they introduced the buyer to us, but they pulled out and put in an offer on another property, then few months later viewed with Palmers and made an offer which we accepted. They told us they had sold our house and when we put an offer on another property, the estate agent who showed us around said you may need to check as your house hasn’t been sold. We had to withdraw our offer. Honestly it’s been a nightmare, steer clear of this agent, I am going to go on every social media site I can and let people know what these agents are like.

Lisa · 26 July 2023

★★★★★ 5/5

Trustpilot

We were buying a house from WHB and we…

We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team

Justyna · 1 June 2021

★★★★★ 1/5

Trustpilot

I made an enquiery about a property at…

I made an enquiery about a property at the Wakefield branch. Spoke to Geoff. Very rude didnt let me finish my sentence and he put the phone down. Very rude worker.

Deborah · 14 August 2023

★★★★★ 1/5

Trustpilot

Skegness

I was selling a lodge through this company and also looking for another to buy elsewhere. When looking at the one I was interested in purchasing they couldn't answer any of my questions and was told that they hadn't been given the information I needed. I'm sorry, but it is your job to know what ground rent is payable, how long the season, what age the lodge is is etc. How can you sell something if you don't have all the information? And more importantly, this information is vital, because if that property has only a couple of years left on that particular site you are going to lose a heck of a lot of money.And now onto my sale. I find the staff rude, extremely rude, to the point where I lost my temper and told the 'boss' I was no longer going to sell through them. Every time I asked a question, that woman jumped down my throat. They have no idea how to sell caravans or lodges, talking about solicitors and surveys and demanding the site owner meet on the day they want stating 'if he wants his £15k changeover he should make himself available'. You cannot treat people that way. I suggest they stick to bricks and mortar, but I have heard they are bad at that too! Go elsewhere, anywhere but there!!

Maria · 16 July 2023