Savills York reviews

★★★★★ 1/5

Trustpilot

Awful service from mildenhall branch

Awful service from mildenhall branch. Wanted to arrange a viewing on a house we would of liked to of put an offer in on, but was told they were to busy and couldn’t show us the house for another two weeks, it sold quickly. We then wanted to put our house on the market with them, we arranged a day and time to then receive a phone call from them re arranging the time for half an hour later then booked. Received the confirmation text message. Waited at the house, no one came. Received a snotty phone call 37minutes late from an estate agent outside the property who wasn’t happy because we weren’t there. When explaining to them that we had waited and no one came, we were then told ‘WE’ must have got our wires crossed. Going to another estate agents now. Appalling first experience with this company. Would not recommend!

Abi · 7 May 2021

★★★★★ 1/5

Trustpilot

James (Stowmarket) wouldn’t return my calls or show us a house we wanted after I turned down their in-house services

I spoke with James in Stowmarket about arranging a house viewing, and he straight away sent me to their in-house mortgage advisors and said he would arrange a viewing. The next day I phoned him to cancel my appointment with the in-house mortgage advisor as I had arranged to use my own advisor instead. He told me I needed to contact the in-house advisors to cancel it myself (which is ridiculous). I then had to tell Lucy the mortgage advisor that I didn’t want her services several times because she didn’t want to take no for an answer. After this I didn’t hear from James again, regardless of who I left messages with or voicemails (he had always “just popped out” and would call me back). I never got to see the house (it’s been about 2 to 3 weeks), and it is now being sold; I don’t think James even told the sellers I was interested which is breaking the law. His job is to schedule appointments to show the houses first, not filter out interested parties by who will use their services so they can get commission. His avoidance was extremely unprofessional, and has lost us a house we were excited about.

Niki · 3 May 2021

★★★★★ 1/5

Trustpilot

Attempted to buy a house in grays…

Attempted to buy a house in grays branch, estate agent selling the house was named Debbie. Although telling her we already had a mortgage in principle she insisted we go to her broker as she wouldn’t be able to put our offer forward unless we did that. She also told us that if we used her broker this would look better to the seller.After refusing to use her broker. She was not interested in taking any of our details to put the offer forward. I placed a complaint regarding debbies behaviour to their complaint system, took almost 3 weeks to get a reply and their response was they was ‘dissapointed’ that I felt this way. Terrible customer service and as first time buyers was totally manipulated throughout. Embarrassing for a company

Lexey · 29 April 2021

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, never rent a property that's managed by these people. Total incompetence, rudeness and arrogance. They don't reply to emails or return phone calls. They tell you something different each time you speak to them which causes you to pay out for expenses that are potentially unnecessary. Then they have to cheek to tell you that having a giant hole in your living room which is full of sewage and rats is not dangerous or uninhabitable even though children could easily fall down the hole, potentially breaking bones or get an infection / disease from the rats which are coming out of the sewage hole and spreading it around the house and that we are "making a bigger deal out of it than we should be". Even though the contractor who quoted for the repairs said he wouldn't leave a dog in those conditions. Avoid this estate agents.

Samantha · 28 April 2021

★★★★★ 1/5

Trustpilot

Dishonest, unethical - don't trust with your keys!

I'm not surprised in the slightest that their scores are so low - they're dishonest and unethical.I recently viewed a property with their Watton branch, I was the first person to view -it had literally been on the market less than a day. Phoned the next day to make an offer at the full asking price. I was contacted to confirm the offer at which the first question I was asked was would I be prepared to offer more as they had a few viewings lined up, to which I said no. I then heard nothing from them and had to chase for a response to the offer 4 days later, to be told that the seller had been waiting for other offers to come in after they'd been taking viewings over the 4 days I'd been waiting and that my offer had been rejected (although no other had been accepted) and would I like to offer more.At that point I retracted the offer, they tried to tell me an offer had been made at the same time as mine - I don't believe them for a second or why wait 4 days to respond?As an aside - if you're thinking about giving these people your keys to show your property - don't. We drove past an empty home they were selling to take a look without an official viewing and found the back gate wide open and the doors unlocked. It was a Saturday and the office was closed when we called to tell them so that property was unlocked over at least the weekend if not longer until I called them again on Monday morning.

Dawn · 26 April 2021

★★★★★ 1/5

Trustpilot

Really poor service

I made an offer on a house in Leeds. After not hearing back for 3 days I phoned them and they said that they had tried to contact me and left me voice mails. If they had tried then they must have got my phone number wrong, even though they did have it correctly at one point when they phoned me back to accept the original offer. The vendor had since accepted another offer and refused an increased offer. Their incompetence has cost me getting the house I wanted and they wouldn't even apologise when I asked them to.

Anthony · 23 April 2021

★★★★★ 1/5

Trustpilot

Wonder why theres going to be a Housing Market Crash?

Overinflated rent prices for run down areas and backwards policies.

VC · 6 October 2025

★★★★★ 1/5

Trustpilot

If you are a landlord do not rent…

If you are a landlord do not rent through these people! You are better of managing yourself. Awful service, take an age to deal with anything. Lack of communication between the team means repeating yourself regularly. Not interested in getting a decent quote just take the first crazy expensive quote for works. No transparency with their fees, rip you off by charging for letting a tenancy go periodic which involves no admin work but they charge £228 for the pleasure!!! Honestly don’t know how that is lawful!

Customer · 9 April 2021

★★★★★ 1/5

Trustpilot

DO NOT TRUST THE MORTGAGE BROKERS

WAS HUGELY ILL ADVISED BY THE MORTGAGE BROKER WHO WORKS AT THIS BUSINESSHE LISTENED TO ME BANG ON ABOUT HOW I PLANNED TO BUILD A PROPERTY PORTFOLIO IN WHICH ID GO ON A SHORT TERM DEAL TO REMORTGAGE AFTER 6 MONTHS AND OULL ALL MY MONEY OUT THEN BUY MORE TELLING ME I WAS CORRECT AND TODAY IVE FOUND OUT NOT ONLY DO I HAVE TO PAY £20,000 TO REMORTGAGE MY PROPERTYS BECAUSE HE OUT ME ON LING TERM DEALS BUT I CANT OULL ALL MY MONEY OUT ONLY HALF.IVE GONE TO THE FINANCIAL OMBUDSMAN ABOUT THIS FIRM WHO ARE SHOCKING.IM 34 YEARS OLD SO THE AMOUNT OF MONEY THESE LOT CAN EARN OUT OF ME IS SOMETHING TO BEAR IN MIND YET ALL THEY DO IS LIE AND RUIN CAREERS.

Shayne · 31 March 2021

★★★★★ 5/5

Trustpilot

I’ve just rented one of my other houses…

I’ve just rented one of my other houses by the WH Brown Leeds17 branch. Roxanne Watts, the Lettings Manager replies swiftly and her staff are so jolly and helpful, like Jess and Molly in-fact each one are experienced with advice. I’m looking to move to another area out of Leeds and have found that staff in Wakefield branch like Lucy and Heather in Pontefract branch have been spot on and attentive to my criteria looking for the right house and in this crazy pandemic time looking for a home so we can also benefit from the stamp duty holiday. I feel confident they will help me find our new home and so also hoping to use the same services to either sell or rent my current home too. I feel terrible having to call loads of times but I know they have my attention to do the best by me. Here’s to finding our home! 🧿Thanks 🙏🏼, Mrs Singh

Mrs · 27 March 2021

★★★★★ 1/5

Trustpilot

Appalling service from their mortgage…

Appalling service from their mortgage service Sequence. Roping in first time buyers to pay for their lifetime broker fee is disgusting. So untrustworthy. Mistake after mistake was made by our mortgage advisor. The only reason the mortgage offer went through in the end was because I spoke to the bank myself and took out my own research into the documentation they needed. I think we'd still be waiting now for him to get his act together if I hadn't done that! 14 weeks we waited in total which is just appalling. And we paid nearly £700 for this! It took so long in the end that we were encouraged to not get a survey done, which is really not fair to encourage first time buyers not to do this. I even heard from the sellers that the mortgage advisor had told them we were holding up the process, even though he was telling us the banks were holding up the process. If you're a first time buyer and you're reading this, please do your own research into mortgage advisors and don't just jump into using the estate agents mortgage service because they've persuaded you to, and it seems easier at the time. Once they're got your money they're not bothered how long your mortgage takes.

Laura · 24 March 2021

★★★★★ 1/5

Trustpilot

Shockingly bad

Absolutely horrible service. Took weeks to book us a viewing, we had to keep calling them as they never called us back. The agent was late to the viewing and after we said we’d take the house we didn’t heard from him again. We had to call them again and they then said there had been a ”mix up in the office” and someone else had gotten the house. Will never have anything to do with this agency again. Please save yourself time and effort and find another company.

Ada · 11 March 2021

★★★★★ 1/5

Trustpilot

No interest in selling houses

Probably the worst estate agent I’ve ever seen in operation. I called the Mildenhall office 4 days ago to view a house, the guy who answered the phone said he can’t arrange viewings and all he can do is take a message, took a message, no one called me back. Chased 4 days later, the property sold the day before. I was willing to offer over asking price. Do NOT sell your house with these cowboys they will not get your the best price and have no interest in arranging viewings for you

Hannah · 9 March 2021

★★★★★ 1/5

Trustpilot

Would never use again

Would never use again , I ordered in November still have not received my order! I keep emailing for updates and get ignored! I will be taking further My apologies wrong company please ignore

Customer · 22 December 2024

★★★★★ 1/5

Trustpilot

AVOID IF FIRST TIME BUYERS!!!

Do not approach this business if you are first time buyers!! We approached WilliamhBrown in Leeds to book a viewing for a property for sale. As soon as the agent learnt were first time buyers her attitude changed completely soar and unbothered to assist us after learning we currently had 5% deposit but we could get it to 10%, if we liked the house we wanted to view but we didn’t get that far when trying to explain this, she continued to speak down to myself & my partner, she clearly had no intention to help us, and after refusing us a viewing she then tried to push us to their mortgage advisor.We will not be returning to the company.(female agent cannot remember her name)

LizTT · 7 March 2021

★★★★★ 1/5

Trustpilot

Worst letting agency ever.

Awful. Never renting with this company again, their lack of communication is atrocious. Had to phone them about 10 times for certain issues and each time they’d have no notes of the conversation before. They treat tenants and landlords in a bad way. We received multiple arrears emails in ‘error’ with no formal apology. Had to chase them to renew contracts and when it wasn’t renewed after months and we decided to move out they said we had been living there illegally. I would avoid this company like the plague. The turnover of their staff is awful so the person you were contacting would close their inbox then you’d have to try and contact someone all over again.

Aimee · 3 March 2021

★★★★★ 1/5

Trustpilot

Stupidly used these as they were a big company

Stupidly used these as they were a big name company, struggled constantly to get in touch with them, advice was shocking even offering help to buy which wasn’t even available to me, decided to tell me that after taking my money though. Still not completed a mortgage with them and I paid for the service in November 2020. Shocking, I’ve been passed back and forth from broker to trainee to broker each one saying sorry I’ve been moved to a different department I’ll be able to help you again in a few weeks, what helps that, I will probably lose the deposit on the new house and chance to purchase a new family home thanks to these inept “sales people” utterly disappointed

Robert · 24 February 2021

★★★★★ 1/5

Trustpilot

LANDLORDS NEVER USE THIS COMPANY

LANDLORDS NEVER USE THIS COMPANY. At the moment we have myriads of complaints lodged with them. At best all they have ever said after months was a pathetic sorry. We have been lied to and they got us into a situation where the council were on at us. In our minds they are incompetent. They attempted to charge us for things we didn't want. It has cost us time, stress and money. To us it seems it is a case of take your money and then do virtually nothing for a supposedly fully managed service.

Suzy · 3 February 2021

★★★★★ 5/5

Trustpilot

From the first minute I received a call…

From the first minute I received a call from the Harlow branch to meeting Scott at my place, the feeling has been great. Even though I could of gone with these low cost companies, I decided to go with this company who seemed very professional and personal. It is early days but I have been very impressed with my property now on the market to sell with them. Scott you have been terrific so far and may long that continue through the whole process. You and the Harlow branch have been very professional and efficient already in the first few days 👍👍👍

Alexis · 3 February 2021

★★★★★ 1/5

Trustpilot

DONT WASTE YOUR TIME Absolutely appalling service from these…

Absolutely appalling service from these people, they want to see if you got the money before they even entertain you for a viewing, I’m a successful business owner, I have three car showrooms around the country and they want to see my bank statement for a 100 grand house lol 😂 Crazy people. Don’t waste your time with these people. Go to purple bricks or white gates who let you view properties without seeing if you have the funds.

Rehaan · 21 April 2021

★★★★★ 1/5

Trustpilot

TERRIBLE

TERRIBLE , DONT BELIVE THEYRE LIES. They will do anything and bee nice till they get your signature, and then you will see that nothing is like it was suppose to be. i got keys to the house and without no agent waiting for me at the property, change the place for taking the keys 10 times, inside the house a lot damage and rats underneath the floor. They take like months to do anything and do as little as possible. STAY AWAY FROM THEM

Toni · 31 January 2021

★★★★★ 1/5

Trustpilot

Absolutely awful - Do not use.

Absolutely awful. Do not use.They charge for everything and the invoices do not make sense (so you can't keep track).They use the 'float' without telling you and then charge you for it.Gettin uptodate accounts is a nightmare - apparently only available once a year...The house wasn't inspected every 6 months (due to Covid) but they still charged for it.I disagreed with their check out report - damage to the property was not listed in the report... I sent pictures. They said they'd look into it which translates as 'do nothing' and then say they disagree as it wasn't in their report...?

Chris · 26 January 2021

★★★★★ 1/5

Trustpilot

Terrible

Dear Sir/Madam,I am writing to complain about Rob Jones. About 10 days ago I visited your Grays branch in relation to get a new mortgage. Rob came outside we had a brief chat he told me to reply to his email with the required documents. After our brief conversation he asked for my payslips covering past 3 months. I stayed all night to carry out that task. I sent whatever he asked for. He didn’t reply as he promised. I therefore next day returned to your Grays branch and stood outside for a few minutes while he was too busy ignoring my presence, a young lady came and asked if she could help. I asked her to pass the message to Rob to phone me. He never phoned me, once I rang him and left voicemail and other times I only rang but didn’t always leave a voicemail. This afternoon I visited your Grays branch, Rob came outside to tell me he has been really busy between appointments and didn’t get time to carry out his work for me. What right does he have to waste my time . This is terrible service. If he had no time why did he waste my time as well. This is insulting and I am going to complaint about this.Gurprit Kaloya

Gurprit · 13 January 2021

★★★★★ 1/5

Trustpilot

Abysmal service to landlords!

Abysmal service to landlords. Staff don't communicate with each other, quotes they obtain for repairs are excessive, in one case twice what two local contractors quoted. They can never manage things without our involvement and take months to resolve matters. Left us without a gas safety certificate because of their failure to observe deadline. Make incorrect deductions from rent and try to sneak through hikes in their charges without prior arrangement. Repeated promises that the service will improve are baseless. Just totally inadequate in all respects - find someone else to manage you property!

Bereaved · 13 January 2021