Trusted Agent profile · York

Linley & Simpson York reviews

4.6

★★★★★ Excellent

2,960 reviews across 2 platforms

2 Low Ousegate, York, YO1 9QU

Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,960 reviews on two platforms, including 803 Google reviews rated 4.4.

Google logo

4.4 / 5

803

Reviews on Google

This office

Trustpilot logo

2,157

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

1/5

Trustpilot

Poor service from the Wakefield branch…

Poor service from the Wakefield branch from the start to finish of our tenancy. Accomodation in poor state, promises made to fix up holes in the wall, fix kitchen etc never happened. Yet we lost half of our bond because the bin was missing and there was general wear and tear. Also charged us for cleaning when we had cleaned thePlace thoroughly with a private cleaner. The place was much cleaner than when we first moved into the property and had to payA lot for it to be privately cleaned. Rude staff, not helpful in the slightest. Will never recommend Linley and Simpson.

Rebecca · 9 September 2021

5/5

Trustpilot

Highly recommend using Linley and…

Highly recommend using Linley and Simpson. They were so helpful from the start of our search to helping us secure the property. They are a very friendly team who do the most to help you throughout this process.

Fleur · 7 December 2024

5/5

Trustpilot

All good nice staff nice to meet sophia…

All good nice staff nice to meet sophia Clough very nice thanks

Nav · 4 September 2024

Agent replied · 22 October 2024

Thank you for your positive feedback! We're glad to hear that you had a great experience and that Sophia Clough made a nice impression. If you need anything else or have more questions, feel free to reach out. We're here to help!

5/5

Trustpilot

Professional and friendly.

Viewing with Samuel Priestley. Excellent customer service and knowledge about the property. Friendly and was happy to help.

Dion · 21 May 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave a review, all the best!

5/5

Trustpilot

Thanks for your help Kirk Marriott for…

Thanks for your help Kirk Marriott for the viewings.

Josna · 21 October 2024

Agent replied · 29 December 2024

So glad Kirk was helpful, thanks so much for your feedback!

5/5

Google

Had a viewing today with Aiden in York. He showed me the house, tried make sure my questions are answered. Good service was received! P

Aynur · 27 December 2023

Agent replied · 23 August 2024

Thank you for the kind words, let’s hope we can get you this property swiftly - Aiden

5/5

Google

Just wanted to leave a review of the excellent customer services provided by Harry Russel at a house viewing I went to today. He was very professional and extremely helpful. Great experience.

Noah · 3 July 2023

Agent replied · 1 October 2023

Thankyou Noah, it was lovely to meet you!

1/5

Trustpilot

Where to begin...

Where to begin...I'm currently looking for a rental property in hedon, can move ASAP, have everything ready an waiting, i rang to enquire about a property they have advertised, the woman on the phone snubbed me said will get back intouch and was still waiting when I had to call back and I'm still wait now to hear back and all because I have a service dog, they are been difficult. When legally that can not refuse a tenant due to having a service animal, i work full time, an im appalled at the discrimination shown by Estate agents these days in regards to service animals.

Laura · 23 August 2021

5/5

Trustpilot

Chelsea

It is best expraince with you

Arvin · 5 December 2024

Agent replied · 29 December 2024

Thank you Arvin, it was a pleasure meeting you and I wish you all the best in your new home.- Chelsea

4/5

Trustpilot

ReviewWendy from L&S has provided a…

Wendy from L&S has provided a professional service while overseeing my property - would recommend.

Nick · 13 July 2024

Agent replied · 24 August 2024

Hi Nick, thank you for taking the time to leave a review for me and I’m glad you’re happy with the service that I have provided. - Wendy

5/5

Trustpilot

Thanks Evie 😊

Evie our tenancy progressor was very helpful, and responded quickly to any issues.Would highly recommend her.

Vanessa · 25 June 2024

Agent replied · 24 August 2024

Hello Vanessa, Thank you for taking the time to leave a review. It was a pleasure to work with you and we wish you all the best in your new home!

1/5

Trustpilot

They literally couldn't care less

Rented a flat through Linley and Simpson for 2 years, couldn't be more disappointed with the service. Our fridge broke, they brought the new one and didn't take the old one away for weeks, by that point we were in lockdown. We had the old fridge stuck in our kitchen for about 4 months, it took up literally half of the room and was going mouldy. They then tried to put up our rent for the next year (lol). The tenancy is over now, we paid £250 for a deep clean of the flat. We had to chase for 3 weeks to try and get any communication about getting our deposit back. Obviously they are still trying to withhold some of the deposit. Including £10 to rehang a curtain, so greedy and ridiculous. Going to have to go through the deposit scheme to try get it back.

Rachael · 23 August 2021

5/5

Google

One of the best letting agencies in York. They were very considerate with my specific and complicated situation and they helped me whenever was necessary. My special thanks to Maria Efstathiou, who was quick and precise in the conduction of the letting process.

João · 3 October 2015

5/5

Trustpilot

Ruby was so professional and kept me…

Ruby was so professional and kept me informed every step of the way

Jackie · 20 September 2023

5/5

Trustpilot

Another sale - good job by sales team

The service we get from Alex jodie & Emily & sales team , selling our properties very professional we highly recommend the team at the pudsey office another good job

Diane · 25 August 2023

Agent replied · 24 August 2024

Thank you for your positive review. We are very happy to have assisted with another property from marketing to completion. Jodie, Emily and Olivia really appreciate the 5* review and we wish you all the best for the future!

5/5

Trustpilot

Awesome interactive time

Hi,Ebony Robinson review section went well today, thank you for keeping to time and maintaining a positive attitude.

Wuraola · 15 May 2024

Agent replied · 24 August 2024

Thank you for taking the time to leave me a review, I’m pleased you are happy with the service provided. I am here if you need anything going forward. Best wishes, Ebony

1/5

Google

We rented with them for 16 years when we were given our notice when my partner fell ill and we really struggled with the move. They refused to let us get all our belongings as we'd gone over by one day. They also ignored all attempts to contact them to resolve this. We felt like we were being treated like absolute degenerates by these agents and would genuinely recommend going elsewhere.

Rosie · 5 November 2022

5/5

Trustpilot

Spencer helped a lot to get the…

Spencer helped a lot to get the apartment which i was desperate for

Atharva · 12 August 2024

Agent replied · 22 October 2024

Hi Atharva,Thanks for taking time to leave the feedback and I'm really glad we managed to secure the right property for you.Good luck with the move and the new apartment.ThanksSpencer

5/5

Trustpilot

Quick response

They did a quick response after my request yesterday and informed me any update immediately.

Karki · 8 July 2024

Agent replied · 24 August 2024

Thank you for your feedback! We're pleased to hear that we were quick to respond to your request and kept you updated promptly. Timely communication is important to us, and we're glad we could meet your expectations in this regard.

5/5

Google

After being quite disappointed with the service provided by several agents who did not seem tenant-friendly, I was very happy to have found a flat through Jack. He provided very helpful and honest responses to any queries I had and was quick to get back to emails.

Sakshi · 1 October 2021

Agent replied · 1 October 2023

Thanks for the review Sakshi, It is great to hear that Jack has delivered great service. We appreciate you telling us how we did Leon Green Customer Service Manager

5/5

Trustpilot

The whole process of finding a new…

The whole process of finding a new tenant for my flat and getting them in was painless and very well managed by everyone at Linley & Simpson.

Simon · 26 April 2025

5/5

Trustpilot

Fantastic Service.

Really supportive staff, who were always available to answer questions in an informative and friendly manner.

Harry · 18 June 2024

Agent replied · 24 August 2024

Thank you for your kind words! We're thrilled to hear that our staff was supportive, informative, and friendly. Providing excellent customer service is our priority, and it's great to know we were always available to answer your questions. We appreciate your feedback and look forward to continuing to assist you!

5/5

Google

Nothing was too much trouble for the staff here .from my initial contact and valuation to completion of sale they where brilliant. Well done guys and girls you made a potentially stressful event a walk in the park

Ian · 5 December 2022

Agent replied · 1 October 2023

Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us!

5/5

Trustpilot

Stacey

Stacey Hardy has always given us excellent service, she is always pleasant and efficient.

Sue · 22 July 2024

Agent replied · 24 August 2024

Thank you for your positive feedback. This is greatly appreciated!

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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