Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotKirk is great
Kirk who showed us around was friendly and helpful, has been excellent with his communication regarding any questions I’ve had both in person and over the phone or email.
Lovely to read, we are so happy you have been pleased with the service!
4/5
TrustpilotGood service, but some areas to improve
I was a long-term client of L&S from 2010-2023 as they managed a rental property in Chapel Allerton for me when I lived abroad and then helped me sell it. They are good at getting tenants, managing all the paperwork regarding tenancy, getting the rent in, and organising resolutions when the tenants report a problem. I have spoken to some very efficient and professional members of the maintenance team during that period.However, there seems to be a constantly changing personnel in the lettings team meaning that I regularly spoke to someone new. If I had a question about my property I had no central contact to reach out to so I normally emailed the branch manager (who is very good but I felt a nuisance for bothering him so often). On selling the property I found that when they'd replaced windows for me at the property they'd used companies unable to provide a Fensa certificate which was frustrating. The sales manager was awful and his communications were terrible. He left out details in the description of my property that he prepared for sale, and I had to go back to him twice to correct spelling mistakes! He passed me onto a service called MoveButler to apparently speed up the sales process by gathering all my property details there. I subsequently discovered none of this was ever passed to my solicitor so 4 weeks later she asked me for exactly the same information. Fortunately the woman in sales that worked with him was excellent.
3/5
TrustpilotI find it interesting that they have…
I find it interesting that they have asked for reviews when their customer service isn't great. Slow replies to maintainance emails. Specific avoidance of certain questions about mould in our flat. Their portal states a time you should get a response in, it's gone way past that. The day we picked our keys up, everyone was cracking beers open in the office and it wasn't the most friendly of experiences. I emailed a question and never got a response (although that was to a personal email). We were previously with Adair Paxton, who were absolutely amazing in comparison, and so quick to deal with issues.
5/5
TrustpilotQuick and easy with no fuss
Tom has been great and helping me with my application and great viewing. All very quick and easy
Thanks for the review Naomi, I am pleased we helped find you a new property. We appreciate you taking the time to write the reviewLeon GreenCustomer Service Manager
5/5
TrustpilotGenuine agents that care!
Had a great experience; didn’t feel rushed to make a decision and Brad.G was patient & gave me genuine insight about the city which I truly appreciate!
I really appreciate your review Shania, I look forward to speaking to you again, hopefully as a tenant!
5/5
TrustpilotEver since I have been in the UK
Ever since I have been in the UK, the company has been taking care of my accommodation needs and the process is smooth and secure. Thank you for the excellent service.
Thank you for your feedback! We're delighted to hear that our company has been able to take care of your accommodation needs smoothly and securely since you've been in the UK. Providing excellent service is our priority, and we're grateful for your kind words. If there's anything more we can do to enhance your experience or if you have any further accommodation needs, please don't hesitate to let us know.
5/5
TrustpilotWonderful service
The day after I’d told Jack I was struggling to find somewhere to live, he went above and beyond, spotting a newly-listed property that was perfect for me and alerting me to it. He kept me updated on email and even sent me a video of the house. He genuinely cared about me as a person - very different to other estate agents I'd come across.
Thank you for the review Elle, it is great to hear that your experience has been a positive one and that Jack has been brilliant in our York office.Leon GreenCustomer Service Manager
5/5
TrustpilotGood service from Linley & Simpson
All the staff involved with my rental service from Linley & Simpson have been very helpful. Especially, Tyla has helped to arrange the deposit return promptly! Thank you Linley & Simpson team!
Good afternoonPlease can you kindly respond to my review;Thank you for your lovely review. You are more than welcome Jenny, best of luck in your new homeKind regards Tyla
5/5
TrustpilotKelly at Linley & Simpson has been very…
Kelly at Linley & Simpson has been very helpful for managing my property in Derby. She always responds to my questions and concerns very quickly.Impressive service.
Thank you mick, it’s been a pleasure dealing with your new build and finding you a suitable tenant!
5/5
TrustpilotZak has always answered my queries…
Zak has always answered my queries quickly, the answers always turn out to be correct , he is polite , courteous and very pleasant to deal with .
Thank you for your for your review. We are glad all your queries were answered by Zak.
5/5
TrustpilotGreat experience with Amina and Luke
Had a great experience with Amina and Luke. Amina showed us three properties matching our criteria and was very clear about the whole process, providing us with a lot of useful information.
Thank you Gabriel for your lovely review, I am glad we were able to find you a nice apartment. Feel free to get in touch if I can help with anything else.
1/5
TrustpilotAwful communication
Absolutely horrendous communication skills. Me and my partner went to view a property the other week and when I look on the website it's "Let Agreed". Not one single phone call, email or txt to tell either me or my partner that we were unsuccessful. Shocking!
HelloWe are sorry to read this, in an attempt to help you could you please email us at feedback@linleyandsimpson.co.uk with further details.
5/5
TrustpilotHad my yearly inspection
Had my yearly inspection, which was carried out by Sally Bird, she was very friendly and easy to talk to and made my experience much more relaxed.
Thank you for the lovely review. It was lovely to meet you and I can see you’re very happy in your home!
5/5
GoogleWould like to thank Maja for all her help while renting with this branch. Always available to answer any questions needed, never made us feel like a burden, just a friendly face :)
5/5
GoogleI have been using Linley & Simpson for over 5 years now for my rental properties in York. They have always been able to find good quality tenants for them quickly & professionally. The office staff are always very helpful and would strongly recommend them to any landlord in the York & surrounding areas. Thanks Again Tim
5/5
GoogleUsed this company for my letting in York for 6 years ..fantastic and streamlined service and totally trustworthy since I live abroad. Recently sold the property and Cal Siswick as well as his colleagues could not have made the process any more streamlined.. very impressive. Can highly recommend.
Thank you for your review David, we really appreciate your feedback!
5/5
TrustpilotWe was greeted by Aiden Hamilton at the…
We was greeted by Aiden Hamilton at the property in goole ,he was very polite and answered many question that we had for him and overall we could not complain .
Thank you for taking the time to leave a review, I’m excited to get you a property - Aiden
4/5
TrustpilotScott knight was professional and…
Scott knight was professional and positive in his dealings with potential tenants and was efficient in keeping me informed about bookings . A job well done
Thank you so much for your kind words! I'm thrilled to hear that you had a positive experience with Scott. We take pride in providing professional and efficient service, and it's great to know that Scott delivered on that promise. If you ever need assistance in the future, don't hesitate to reach out.
5/5
TrustpilotExcellent experience
Kelly, the agent we met with to view a property, was lovely and a pleasure to speak with. She answered all of our questions and left us feeling re assured.
Lovely to hear Kelly was a pleasure and we are glad she answered all your questions!
5/5
TrustpilotZak and Kelly people who actually know what they are talking about.
I met Kelly today at an address in Sheffield after speaking to Zak on the telephone and would like to say what a great service they have provided. Both very polite and very informative.
Thanks Will for the lovely review of the dream team Kelly and Zak, we hope you enjoy your new property.
5/5
TrustpilotWe have been carrying out work for…
We have been carrying out work for larrards and linley and Simpson. They are very efficient and help to contact tenants for gas checks etc. Lisa and Will are very helpful with this.
Thank you for your review, we are both always happy to help you keep tenants safe!
5/5
GoogleTom was quick to deal with queries. He was also attentive and friendly.
Thank you for your review Em, I will pass on your feedback to Tom. Its much appreciated Leon Green Customer Service Manager
5/5
TrustpilotGreat experience with Ellie and Mark
Great experience with Ellie and Mark. Both very friendly and extremely helpful. Viewings and applications processed in a timely manner which was really appreciated. Thanks!
Thank you so much for your kind words Susie, we really appreciate you taking the time to leave a review. We hope the process goes smoothly and you enjoy your new home. Best wishes, Ellie & Mark
5/5
TrustpilotVery efficient from placing the repair…
Very efficient from placing the repair to work been completed by both linley and Simson the contractor who also completed the work made a fantastic professional job .
Thank you for your positive feedback! We’re delighted to hear that you found both Linley & Simpson and the contractor efficient and professional. It’s great to know that the repair was completed to your satisfaction.If you need any further assistance or have additional requests in the future, please don’t hesitate to reach out. We’re here to help!
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