Trusted Agent profile · York
★★★★★
2,959 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,959 reviews on two platforms, including 803 Google reviews rated 4.4. See how it compares with other estate agents in York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotI went for a viewing with Zak today
I went for a viewing with Zak today. He was super professional and it wasn’t awkward like viewings can sometimes be - he answered all my questions and was super responsive even over email :) great first impression!
Wonderful to hear Fern, thanks so much for the review!
1/5
TrustpilotUse someone else
So despite Linley and Simson admitting they had not done the work they were suppose to, in managing the house and putting up with a rude and sarcastic employee, I gave them the opportunity to put the matter right. Despite this opportunity they have once again failed to deliver. If you are looking to use a letting agency to reduce your workload, I would recommend you look elsewhere.
Good afternoon MarkThank you for your feedback, a 1-star experience is not what we expect for our customers. I can see that you have sent a complaint and I will endeavour to fully investigate and respond, in the hopes that I can change your perception of us. Kind regardsSalena WestCustomer Service Manager
5/5
TrustpilotFantastic Experience
Roxy was on time and very welcoming. She was friendly, easy to communicate with and knowledgeable. Roxy showed interest in the questions we raised about the property we were viewing and was confident and professional in her approach.
5/5
TrustpilotSwift Customer Service
What made my experience good is the prompt customer service and patience Jada and Spencer showed when attending to me and my twin. Very Effective
Thank you so much for your kind words! We're delighted to hear that Jada and Spencer provided you and your twin with prompt and patient service. Your satisfaction means the world to us, and we’re thrilled to know their efforts made your experience a great one. If there’s anything else we can do for you, please don’t hesitate to let us know.
5/5
GoogleHad a viewing with Linley and Simpson York the other day. Jack was very professional and had a lot of knowledge about the property. Incredibly helpful at putting me at ease through the process as a first time renter. Could answer all my questions and was very friendly. Thank you!
5/5
TrustpilotGreat service
Carrie Alexander showed us a flat today and she was pleasant and answered all our questions. She was punctual and professional and made us feel welcome. We would recommend her to anyone 😊
Thank you Saru for leaving your review. Your feedback is appreciated., Carrie
1/5
TrustpilotThere must be better agents out there
If you want to manage the management company and train their staff on industry basics then you’ve found your team. Poor quality tenants, badly managed in and out, passing bills directly with no commercial consideration, poor hand over experience with zero checks. No idea of the service history of appliances, boilers etc.
We are sorry to read about your experience and would be grateful of further information. Please email us at feedback@linleyandsimpson.co.uk so that we can look into this further for you. Many thanks Salena WestCustomer Service Manager
5/5
TrustpilotWe had an amazing experience with Jade
We had an amazing experience with Jade. Professional, easy to schedule appointments, and we were allowed to view multiple properties while in the search for a rental. The agency were very understanding with our self-employed situation.
Thanks Eliana, wishing you the best of luck with your search. I am more than happy to help in future if there is anything I can do., Jade
5/5
TrustpilotUnfortunately our house buy fell…
Unfortunately our house buy fell through but had great service from Linley and Simpson especially from Cal. We viewed the same house a couple of times nothing was too much trouble, good communication 👌
Thank you for your review, Donna it was a pleasure dealing with you and your mum. All the best for the future. Cal
5/5
TrustpilotLinley & Simpson were helpful and…
Linley & Simpson were helpful and understanding to me as a prospective tenant. I could also see why a landlord would want to use them, as they were very thorough in their reference checks and condition report.
Thanks for your lovey review Malcolm!
5/5
TrustpilotHelpful & friendly!
Good experience changing tenancy agreement with Jodie Robinson. Very helpful, friendly and patient! Linley & Simpson as a whole have been very responsive and helpful during my previous agreement with any property issues etc.
I appreciate your review! I hope we continue to satisfy your expectations. Thanks again, Jodie
1/5
TrustpilotNot renting via Lindley & simpson but…
Not renting via Lindley & simpson but our landlady has instructed them now to maintain the property we are currently renting .Rude staff Never reply to a call or reply to any reported repairsTried to get us to sign a "Maintainance " application on closer inspection it was a new "Tenancy " through them 🤣🙈 obviously haven't filled it in ... absolutely useless this company
Thank you for your feedback, a 1-star experience is not what we expect for our customers. We’d like the opportunity to make this right and ask that you email us at feedback@linleyandsimpson.co.uk with further details about the property you are referring to as well as the branch you were dealing with.Many thanksSalena WestCustomer Service Manager
5/5
GoogleLaura is by the most competent and professional agent we’ve encountered. She responds to our queries in a timely fashion and goes out of her way to assist us in our requests.
5/5
TrustpilotI requested to view and apartment
I requested to view and apartment, although I couldn’t get booked in to view but Kirk proposed a virtual viewing for me which is nice, and explained the deposit bit as well.
Thank you for sharing your experience! We're glad to hear that Kirk offered a virtual viewing and provided clear information about the deposit. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!
4/5
GoogleToday I went to Linley and Simpson office in York, where I very enthusiastic young man named Harry Russel assisted me with registering to rent a property. He gave me some useful advice on how to better look for houses. He patiently answered my queries. Definitely a good experience.
Thank you for your kind review, we really appreciate your feedback!
5/5
GoogleLaura is by the most competent and professional agent we’ve encountered. She responds to our queries in a timely fashion and goes out of her way to assist us in our requests.
5/5
GoogleI just wanted to leave a review for our lovely agent, Harry, who showed us a property. He was welcoming, friendly and eager to help, gave us great advice on the application process and allowed us to really picture ourselves living in the property. Would love to work with him again!
Thank you very much Charly, Happy to help!
5/5
TrustpilotI am satisfied with your service
I am satisfied with your service. The responses we're very fast. The letting agent Kirk Marriott who was replying to my queries, is very nice and proactive. Overall the experience is very good.
We are pleased to hear that Kirk has been helpful in your property search!
5/5
TrustpilotHad a positive experience getting a…
Had a positive experience getting a valuation from David. I didn't proceed with sale for personal reasons but would definitely come back to David if i were to pursue this avenue again.
Many Thanks for your kind feedback, Mr Lamb, I’m glad I was able to assist. If I can help in the future, please do let me know. - David
5/5
TrustpilotTake the stress out of being a landlord
Always received excellent service from the Linley & Simpson Lettings Dept. They take all the stress out of being a landlord from finding new tenants to dealing with day to day management of the let.
Thank you for your feedback! We're delighted to hear that you've always received excellent service from the Linley & Simpson Lettings Department. It's great to know that they have taken the stress out of being a landlord for you, from finding new tenants to managing day-to-day operations. Your satisfaction is important to us, and we appreciate your kind words. If there's anything more we can do to support you as a landlord, please don't hesitate to let us know.
5/5
TrustpilotSamuel Priestley gave us a tour of 29…
Samuel Priestley gave us a tour of 29 Lansdowne Terrace. He was very helpful, quick and ready to answer all questions and gave us plenty of time to have a look around the property for ourselves.
It was great to meet you both at the property, good luck with your studies.
5/5
TrustpilotVery kindly people's and very friendly…
Very kindly people's and very friendly and the properties are so clean and so well maintained very happy to have such a good company 😊
Thank you so much for your lovely feedback! We’re thrilled to hear that you found our team friendly and kind, and that you’re happy with the cleanliness and maintenance of our properties. Your satisfaction is our top priority, and it means the world to us to know we’re meeting your expectations.
5/5
TrustpilotAmazing Service
Spencer provided us with incredible support and made the stressful process of finding a place to live easier than we could have thought. He found places that suited us well and eased all of our concerns.
Hi Lily,Thanks so much for the really positive feedback. I’m glad we managed to find a flat that ticked the boxes and I hope you will both be really happy in your new apartmentGood luck with the moveThanksSpencer
5/5
TrustpilotAmazing viewing experience
I arranged a property viewing with Kirk and he was very helpful. He provided me and my partner with lots of information we had no idea about. Thanks a lot kirk.
Kirk will really appreciate the review and so do we, so glad he was informative!
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