Trusted Agent profile · York
★★★★★
2,957 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,957 reviews on two platforms, including 803 Google reviews rated 4.4.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotEbony at Linleys …
Ebony at Linleys was great in quick response, booking in viewings and her handover process was excellent!!
Thank you so much, happy to help you find the right property for you any other queries just pop me a call.
5/5
TrustpilotHighly recommend
Lea Brear was amazing helping with everything during the house renting process. I highly recommend Linley & Simpson!
Thank you for your fantastic review, Gabriel! I am thrilled that you are satisfied with our services. Your feedback is appreciated, and I hope to be of help again soon!
5/5
GoogleMy partner and I are currently going through the application process of renting an apartment and Jack Drewitt has been remarkably helpful both with the viewing and then helping us through all the paperwork and admin that follows and has made what has been an otherwise stressful ordeal, much less so.
Thank you for taking the time to provide feedback and such a great review, it’s lovely to hear how helpful Jack has been throughout the lettings process!
5/5
GoogleLaura at Linley & Simpson is a very likeable and professional individual. Laura delivers her advice with humility and quiet consideration, she is very conscious regarding property and the emotion that can sit around selling. Laura is honest and clearly works hard get all parties aligned. A pleasure to work with.
Thank you for leaving us such a great review and for letting us know what an amazing job that Laura is doing!
1/5
TrustpilotI rented a property for four years
I rented a property for four years, initially it was under Morgan's and the experience was pretty good, our viewing went well, the team were helpful and warm, they communicated well and we had an amazing property manager named Lydia who went above and beyond, quick to action and maintenance and pleasant to speak with, hence our repeated renewal.Unfortunately, some time down the line Morgans was bought out by Linley and Simpson and that is when our problems began.We weren't actually introduced to a property manager or informed once our former property manager had left the business, therefore we had to communicate to a general email with no idea of who was the appropriate contact. Over the years, we would be contacted by various staff members which made communication, jarring, confusing and inconsistent as we never were properly told who was the most appropriate contact for different issues. Eventually we were given a named property manager however, whenever we contacted her we would receive no reply and be contacted by yet another member of the staff.When we eventually had an issue with noisy neighbours and asked for Linley's support with dealing with it we were rudely rebuffed with very little empathy and no efforts whatsoever to help us resolve the issue which played a very large part in us deciding to leave.When the pandemic happened, we were repeatedly in disagreements as they tried to arrange maintenance and flat inspections despite our repeat explanations that we were shielding due to one of us being incredible vulnerable to coronavirus. Multiple times contractors were booked in without our consent and then turned up without masks.The communication with Linley and Simpson is absolutely atrocious. Every single email from them is just rude, patronising and curt in tone. They are quite sarcastic and very finger-pointy, you are often left feeling gaslighted and unsettled when trying to deal with basic issues. There's no interest in relationship building, only attempts to make you feel inferior as tenants despite renting being a partnership between tenant, landlord and agent.The absolute WORST part of the whole ordeal was trying to regain a deposit. Ours was 865 pounds so a LOT of money to have to negotiate for. Despite us ensuring the property was clean and taking 60+ photos, they argued that because we'd handed in the keys early, mess which occurred AFTER we had left (bearing in mind they could access the property as could the ten viewings they held plus contractors, landlord etc) were still our responsibility, we received rude and gaslighting emails, accusations of mess which we had evidence to prove was not ours, they tried everything possible to squeeze as much money as possible.Interestingly, a colleague of mine happened to be going through the exact same rigmarole to retrieve her deposit and had the same experience. I note from other reviews here that the experience has been the same for other tenants.They were slow to reply and incredibly rude and unprofessional with an aggressive tone. They tried every tactic in the book to try and push us into giving up more deposit ranging from gas-lighting, to aggressive, bullying and harassing emails to sarcastic responses. Had we not have been able to come to an agreement on the deposit, we were fully prepared to take it further with our tenancy deposit scheme, this was also with support from Citizens Advice due to their poor handling of the deposit.Overall, absolutely vile in every way, incredibly disrespectful, cold and aggressive to tenants, unprofessional and disorganised. If you are considering renting a property, do you yourself a favour and steer clear. And God forbid if you are renting there already, take photos, understand your rights and if they try it with the deposit be prepared to go to your deposit resolution scheme. I will be doing what I can to report this joke of an agent to try and protect future tenants from what was a truly awful experience.
5/5
TrustpilotReally responsive and transparent
Really responsive and transparent. Reminders of bookings sent via text as well. Megan was a star on the show around
Thank you so much for leaving this excellent review!
5/5
TrustpilotSamuel was very helpful
Samuel was very helpful . Answered all questions asked. He had a smile on his face.
Thank you for leaving a review, it was great to meet you and all the best for the future.
5/5
TrustpilotBeen with this agency for 5+ years and…
Been with this agency for 5+ years and great service every time I’ve needed it! Thanks so much Will 😀
Thank you for your review, it was a pleasure dealing with you.
5/5
TrustpilotThank you for everything 😍 really…
Thank you for everything 😍 really appreciate it.very quick service, thank you Tracey , Sharon And Carl
Thank you for taking the time to leave a review Mohamed. We’re very pleased to hear that you were happy with the service you received.
5/5
TrustpilotEmilia was fantastic in assisting me…
Emilia was fantastic in assisting me with the application and couldn't have been more communicative. Very professional, very corteous!
Thank you Cameron for leaving me such a kind review. It was great to work with you and I hope you are happy in your new home., Emilia
5/5
TrustpilotCarrie was really helpful when I went…
Carrie was really helpful when I went to view a flat today. Very friendly and answered all my questions.Cheers!
Thank you Danny for leaving your review! It was lovely to meet you.
5/5
TrustpilotPaige and the team were very helpful…
Paige and the team were very helpful throughout the purchase. She always got back to us quickly.
Thank you for your feedback! We're delighted to hear that Paige and the team were helpful and responsive throughout your purchase. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
5/5
TrustpilotProfessional and welcoming
Zak Jilaani was very professional and welcoming. All my questions about the property were answered with confidence and certainty.
It’s lovely to hear Zak was so helpful, thanks for taking the time to leave the review!
5/5
GoogleExcellent service, prompt correspondence and information. Very easy to deal with :). Dealt with both Beth and Aiden who were excellent
5/5
TrustpilotI had a delightful encounter with…
I had a delightful encounter with Ebonie in the Pudsey office yesterday 17 Sept and she was wonderful. My family was running late coming in from London to do our ID check and get our keys. She stayed back after her official hours to help and was very gracious about it. Extremely grateful to her as we would have been stranded otherwise.
Thank you so much and I'm glad you settle in great ,Any more issues we are just a call away!
5/5
TrustpilotScott represented his company really well
Scott was friendly, polite and answered all our questions with ease. He communicated clearly and promptly.
Thank you for taking the time to leave your feedback!
5/5
TrustpilotThank you Harry!
Working with Linley and Simpson has been a pleasure, Harry Russell has been exceptionally friendly, helpful and responsive. Would recommend.
Ellie, it was lovely to meet you. All the best.
5/5
TrustpilotReally helpful
Recently helped by Susan Lodge, absolutely brilliant helping me with paperwork requests at a stressful time.
Thank you James for the review I always try to help where I can Regards Susan
5/5
TrustpilotJohn Hanlon was very helpful and…
John Hanlon was very helpful and professional when arranging my tenancy renewal, which was sorted out within 24 hours. Thank you!
Hi JimThank you for your kind words. Always happy to help.- John
5/5
TrustpilotLinley and Simpsons were very helpful…
Linley and Simpsons were very helpful in my search for a property Mark has been super and very knowledgabke ,thank you
HelloIt was great to see you and show you the lovely 2 bed propertyGood luck with the applicationAll the bestMark
5/5
Trustpilotvery helpful & knowledgeable
Brad was very helpful and knowledgeable. Hopefully this enquiry will lead to a successful property search!
Thank you very much for your review, I too hope that we can find you your perfect property!
5/5
TrustpilotViewing with Megan
Megan was amazing during the viewing, was very knowledgeable and helpful, probably the best viewing I’ve had in a long time.
Thank you very much for the lovely review, we really appreciate your feedback!
5/5
TrustpilotOverall, very helpful and informative
Was very easy and simple to book viewings, went to a few viewings and all of them were very informative and helpful. We had Aiden Hamilton show us around the apartment that we chose and he had a friendly atmosphere which made it very welcoming to any questions we had. Explained the application process clearly and had fast and helpful responses to emails with any questions that we had.
It was a pleasure dealing with you Emily, I am happy we could make things work - Aiden
5/5
TrustpilotExcellent Service from Megan Balmforth
I wanted to express my sincere appreciation for the outstanding service you provided during the house inspection. Your quick response and professionalism truly stood out, and I am grateful for your assistance in making the process efficient and hassle-free.Even though I was pressed for time, you went above and beyond to accommodate my schedule and ensured that I can return the house keys as per my convenience. Your dedication to your work is commendable.Furthermore, Megan Balmforth commitment to ensuring a fair and transparent process is highly valued. Your decision to return the full deposit promptly reflects your integrity and commitment to customer satisfaction.Once again, thank you for your exceptional service. Your efforts have left a positive impression, and I am genuinely pleased with the overall experience.
Thank you so much for the wonderful review of Megan, we are so pleased you have been happy with the service!
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