Trusted Agent profile · York
★★★★★
2,948 reviews across 2 platforms
2 Low Ousegate, York, YO1 9QU
Linley & Simpson's office in York, at 2 Low Ousegate, is rated 4.6 out of 5 across 2,948 reviews on two platforms, including 798 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Linley & Simpson York hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy, smooth and issue free!
Linley and Simpson have made the process of viewing and setting up my house contract easy and issue free. Lisa Halifax has been professional, helpful and supportive. I would fully recommend L&S to anyone who are after a lesser stressful process :)
Thank you very much for the positive feedback and the lovely review, I hope you enjoy living in your new home.
5/5
TrustpilotGood customer service
I had an excellent experience with Kirk Marriott. His customer service was outstanding. Kirk was very professional, showing me the property and explaining everything thoroughly. He made the process smooth and easy to understand. Highly recommend his services!
So happy Kirk was professional and explained the whole process to you!
1/5
TrustpilotIf i could leave zero stars then i…
If i could leave zero stars then i would. Registered for a property the day it was set live. Had to chase up three times to make sure i was registered, each time i spoke to someone they had to take my details again even though the previous person had supposedly taken them down. Still not heard anything two weeks later so i called myself only to be to told the property had now been let!! This is appalling service given the already competitive state of the rental market! Terrible experience.
Thank you for your feedback, and we’re truly sorry to hear about your experience. We’ve reviewed our records and unfortunately don’t have any record of your calls or registration for this property. We understand how frustrating this must be, especially in a competitive market, and we apologise for any inconvenience this may have caused.
5/5
GoogleGreat agents all really willing to help 👍 …
Thank you for your review and feedback!
5/5
TrustpilotSpencer was amazing with us
Spencer was amazing with us, he was very accommodating towards us and helped us so much by giving us good responses, he was very professional when showing us the properties (even waiting for us in a storm as we got lost on the way to the viewing), he was very helpful and we thank him for the good job he’s done.
5/5
TrustpilotJasmine was Amazing
After a highly stressful situation, Jasmine Megaw was so unbelievably helpful which made the stress much easier to deal wity. Highly responsive, answered all my questions and concerns, and made sure we got what we needed. Thank you Jasmine!
Thank you for taking the time to leave such a kind review Izzy. I hope the move goes smoothly!
5/5
TrustpilotExcellent & friendly service from all…
Excellent & friendly service from all the team On this occason Zak & Seb were the main contacts Highly recommended Will continue to use them Many thanksDave & Claire
Thank you for the wonderful review, we are so happy you have found the service excellent!
5/5
TrustpilotI’d like to thank Lauren Kaye of the…
I’d like to thank Lauren Kaye of the Roundhay office for her help and experience in managing a change of tenants. She has been proactive and in constant communication.
Thank you so much for taking the time to leave a review. It has been a pleasure working with you! Please do not hesitate to get in touch should you need any assistance in the future. Thank you!
5/5
TrustpilotElla Burnham is our main point of…Recent Let
Ella Burnham is our main point of contact at Linley & Simpson in Ripon. She is first rate at finding our tenants and deals with the whole letting process in a professional manner. She understands the problems landlords face these days.
Thank you so much for your feedback. I look forward to working with you again in the future!, Ella
5/5
TrustpilotI had a great experience as a buyer
I bought a property through Linley and Simpson (Wetherby) and everything was streighforward. Izzy kept up the communication through the whole process, which was especially valuable to me as a first time buyer.
Hi Ellis, Thank you for your kind review we hope you are happy in your new home. Thanks again,Izzy
5/5
TrustpilotProfessional service from Ebony
Ebony was very professional & helpful with the change over of tennants. People like Ebony make these prosesses go as smoothly as can be.Very knowledgeable in her work & every question there was an answer.Thankyou so much.Ian.
Thank you so much for your review Ian, always a pleasure. You know where I am if you require further assistance!, Ebony
5/5
TrustpilotGreat
Jade Wash was very helpful when we came to look for a property with this agency, and was able to answer all our questions and went out of her way to find out the answers on the day.
Thank you for the review Rob, I’m glad I was able to help with your queries and that we found you a great flat on the first viewing!
5/5
TrustpilotGreat experience - highly recommend!
We’ve had a very smooth experience finding and renting our new home with Linley & Simpson. Emma has been incredibly helpful and rapid to respond throughout the whole process, which has removed so much stress from our big move up from London!
Hi Charli, thank you so much for your review. I really appreciate the positive feedback, Emma
5/5
TrustpilotWe had a good experience with Linley &…
We had a good experience with Linley & Simpson. John Hanlon has been very professional and helpful with the renewal/moving out process and the team has always been very supportive with prompt responses to any maintenance issues during our tenancy.
Thank you for your kind words and positive feedback. All the best- John
5/5
TrustpilotEasy to work with
Easy to work with provided good communication throughout the process.Amina was friendly, professional and had great insight into the property and surrounding area. She was also very supportive during the application process and was on hand to answer any questions
Thank you Jonathan, I hope everything goes well with your move in and you enjoy living at your new apartment,
5/5
TrustpilotGreat customer service
Sam was genuinely helpful, courteous and informative. He was already at the bungalow even though we arrived a few minutes early for the viewing and was prepared to stay with us for as long as it took to look round the property.
Thank you for taking the time to leave a review, it was great to meet you and your family!
5/5
TrustpilotLInley & Simpson did what they said…
LInley & Simpson did what they said they would do throughout the signing up process. All the staff were very helpful and professional. Queries were responded to promptly and the paperwork was produced and signed even quicker than I expected. I would certainly recommend this company due to the efficient and reliable service that I received.
Thanks for sharing your experience with us! We really appreciate your kind words.
5/5
TrustpilotAlways a very professional service
Always a very professional service , a highly experienced team creating a professional service in letting and maintaining rental properties. Our experience working with Will Stipetic , Hayley Oldfield and the team has been first class .
Thank you for the lovely review, we are very happy that you value our services!
5/5
TrustpilotFantastic experience with Linsey so…
Fantastic experience with Linsey so far!Jordan has been super helpful and professional! He takes the time to explain things to you and carries out tasks swiftly.Very happy that I moved to these agents.
Great to hear you have been happy with the service and thank you for the extra mention for Jordan!
5/5
TrustpilotMy experience with Linley and Simpson…
My experience with Linley and Simpson at Holmfirth has been great. All the workers, specifically Lisa has worked so hard and I couldn’t have been happier. They are very efficient as we were able to rent a property under a week. I am so happy to have worked with them. I highly recommend it.
Thank you for your kind review, Lisa will love reading your feedback!
1/5
TrustpilotWouldn't bother using them at all.
Went for a viewing on a terraced two bedroomed house in one of the least desirable areas of Chesterfield. Applied for the property same night, got a phone call the next day from these jokers, they say the landlord wants to go with another applicant because "they offered more". Asked for clarification whether that's more on monthly rent "no they just offered more".On their application portal is a section which asks for "desired deposit" which doesn't mean you'll pay the price listed on the internet for deposit, it's basically a bidding war to get into a rented property.The property itself was in complete disrepair, condensation to the point it's a glazed window, mould in the corners of the rooms. All so the salesperson and company can make some more commission. Wouldn't bother using them at all.
Hello Antony,We are sorry to hear about your experience with the Sheffield office. We always strive to provide excellent customer service with clear communication. Upon further investigation, we found that all applications were submitted to the landlord, and in this instance, another applicant offered an additional £25 per month, which led the landlord to choose their application. We do not ask or encourage tenants to increase their offers, which is why this option was not presented to you. However, we are legally required to submit all offers to the landlord for their decision. We apologise that this wasn’t explained during your call.Please reach out to the branch manager Kelly Boot on Kellyboot@linleyandsimpson.co.uk.Again, we apologise for the inconvenience.
4/5
GoogleI rented a room in a house share run by L&S and I generally found their service satisfactory. When I moved out, Maja was incredibly helpful in sorting out the end of tenancy stuff and I found her very competent and professional in dealing with some issues that arose returning my deposit.
Thank you for your honest review, we really appreciate your feedback!
5/5
TrustpilotVery helpful and professional - thanks to Amina
Linley and Simpson were really helpful and professional in sorting a viewing for a property. A massive thank you to Amina for organising this and then showing us round, she was extremely helpful and answered all questions we had. We have had our application accepted and look forward to moving into the property.
Thank you for letting us know how well Amina is doing, we're so glad she was able to help you and your application has now been accepted!
5/5
TrustpilotVery efficient service…
We have recently been communicating with Savannah Nixon at Linley & Simpson to renew our tenant’s contract. The process has been straightforward and efficient. Savannah has been very helpful and polite and has responded to all queries very swiftly.
Hi Hazel,Thank you very much, I really appreciate you taking the time to leave such positive feedback.I’m glad you found the process to be straightforward and efficient. It was a pleasure to be able to help you.All the best, Savannah
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Tell us what you need and we'll put you in touch. Linley & Simpson York hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near York.
