Carter Jonas York reviews

★★★★★ 2/5

Trustpilot

Agent was polite and well spoken but we…

Agent was polite and well spoken but we were completely misled on a property that we fell in love with. We were not informed that the sewage comprised a cesspit which under current environmental law is illegal. The owner would not take responsibility, provided a fake quote for a septic tank and then the wrong percolation test. We spent £1400 to have it professionally looked into to find that it would cost £23k to put right. We still wanted to go ahead mainly because of the location being close to our grandchildren and the little cottage which we felt was ideal for downsizing. The”pastureland” is waste land and accommodates the overflowing sewage from the house.It is riddled with horsetail , underneath, the owner disclosed later “might be” a mine. We still wanted it! We had offered £20k over the exacting price we had the cash ready and were willing and able to spend out on making good the land. Once the drainage issue was sorted, we arranged a house survey at which point the vendor pulled the plug, he was bullying us into going ahead with solicitor, searches etc before the house survey was done. Our solicitor had firmly advised us not to spend any more money until the house survey was done. I feel Carter Jonas colluded with a cover up, failed to disclose the issues with the sewage and the adjoining land and we now wonder why were we being cornered? A very upsetting experience all in all and a great loss of time and money for us.

Hazel · 15 August 2024

★★★★★ 5/5

Trustpilot

Restored my faith in Estate Agents!

After a long, painful relationship with another agent, Carter Jonas in Fulham Palace Road were a breath of fresh air! Always contactable (even on weekends/bank holidays much to my surprise!), honest (which is a rarity in this game), friendly, with the right level of enthusiasm, easy to talk to and upfront. As a Landlord it is so iimportant to have continuity, I got to know the whole team who were always a delight, happy to answer any questions, quick to respond and most importantly trustworthy. I never felt they were spining a yarn! I'm so happy to be working with Igor, Ana and Zoltan - they have found me lovely tenants so I am a very happy landlord. I really cannot recommend highly enough!

Fatima · 21 February 2022

★★★★★ 5/5

Google

Having dealt with another estate agents at another property and having a terrible experience we were skeptical of another rental however the team at Carter Jonas are amazing and restored our faith! Jessica in particular is fantastic! Nothing is too much trouble for them! I would highly recommended using them for any estate agent needs!!

Olivia · 16 December 2025

★★★★★ 5/5

Trustpilot

A good service.

When there are problems with my buy-to-let property they have been sorted properly by, particularly Jessica, in Lettings. I have been in this market for over forty years and therefore have a wealth of experience to base my judgement on.

Hazel · 4 December 2025

★★★★★ 5/5

Trustpilot

Outstanding service in South Kensington & Knightsbridge

We recently let our newly refurbished two bedroom flat with the help of the wonderful team in the South Kensington & Knightsbridge office. Lajla and her team were amazing at every step. Victoria was a joy to work with and took the time to get a real understanding of our personal situation and the property itself, paying particular attention to our concerns from prior difficult tenancies. She was incredibly efficient and presented us with a selection of possible tenants that perfectly matched our requirements in less than 10 days! The paperwork was arranged swiftly and all the required admin was made completely stress free for us. We are absolutely thrilled with our new tenants and delighted with how smooth and painless the process was. We have used other agencies before but will now always come directly to Lajla and Victoria - most highly recommended!

Lawbrook · 16 December 2021

★★★★★ 5/5

Google

Have used Carter Jonas to find tenants since 2019 for two small furnished properties where the tenants change each year, mostly. Such a professional service from Dave Sinclair and Grace Wilson at the York office, makes it so easy for me. All tenants have been thoroughly vetted and have been excellent with no issues.

David · 16 December 2025

★★★★★ 5/5

Trustpilot

Carter Jonas were professional and…

Carter Jonas were professional and helpful throughout the process. Communication was clear, and they were always willing to answer questions and provide assistance when needed. Overall, a positive experience and good customer service.

Abdul · 31 May 2026

★★★★★ 5/5

Trustpilot

Fulham Branch, Igor Simonov and his team

Any landlord knows how hard it is to find a good estate agent who actually cares about your property and your business. I have been dealing with Fulham branch of Carter Jonas at 361 Fulham Palace Rd for a few years now. Igor Simonov and his team have always offered an outstanding service. Our property has always been let very quickly. Transitions between tenants are seamless, and everybody in Igor's team is prompt, polite and extremely helpful. They really look after their clients' interest.

Sue · 1 November 2021

★★★★★ 5/5

Trustpilot

Barnes team 5* review

Thank you to Charlotte, Aileen and Wayland for their help in selling my late sister's property. This was an emotional time and Charlotte and Aileen were exceptionally kind and understanding which prompted me to select them initially. The whole team remained so throughout with good communication and excellent customer service supporting me to find the right buyer. Would strongly recommend.

C · 3 November 2023

★★★★★ 5/5

Trustpilot

I have recently started renting a…

I have recently started renting a property for which Carter Jonas are the Managing Agents. All of the staff at CJ have been consistently fantastic, right through from from the first viewing (thank you Kate) to the contract negotiations and signing (a great job from Anamaria and Igor) and now the few maintenance items, which are always been solved promptly when raised with CJ (thank you Sayeh). I fully recommend CJ to any owners looking for managing agents and I thank all of the CJ staff who have helped (and continue to help) me.

ROBIN · 22 October 2021

★★★★★ 5/5

Trustpilot

The best!

Carter Jonas were very professional and efficient in the way they managed the whole renting experience, from initial enquiry right through to the end of our contract period.For us, there was no confusing or complicated processes and they were always available and willing to help with any queries we had.Even after we had moved out at the end of our contract, when we had a question they were there and willing to help. Thank you Maddy for helping us!.We really can’t praise them highly enough and would recommend them to anyone thinking of renting. You will not be disappointed.Donald &Tippawan.

Amaom · 13 October 2021

★★★★★ 5/5

Google

Managing rented properties can be extremely stressful, which is why I am so grateful for Grace and the team’s expertise and valuable advice right from the start. I couldn’t be happier with them as my letting agent and they will certainly always get my recommendation.

Jules · 14 August 2024

★★★★★ 5/5

Google

Great service from the team at Carter Jonas, York particularly Lois who was with us every step of the way purchasing our new home. Stress free, communicative, professional and always with a smile 😊 You also rented my fathers property for us a few years ago and the rental team, particularly David were fabulous! Thank you for your help! Jo & John

Keith · 25 August 2023

★★★★★ 5/5

Trustpilot

Look no further - you have your estate agent.

Andrew from Carter Jonas has been an exceptional estate agent during the sale. He has communicated well during the process, and nothing seems to be too much trouble.

Timothy · 27 June 2026

★★★★★ 5/5

Trustpilot

Marina Kimpton was exceptionally…

Marina Kimpton was exceptionally professional and kind when we were trying to find a Tenant for our flat in South Kensington. Marina went out of her way to help us and our new Tenant and she is both easy to talk to and efficient. I highly recommend her and her colleagues at Carter Jonas.

Katharine · 19 February 2024

★★★★★ 5/5

Trustpilot

Great experience!

First of all, thank you so much Igor, Anamaria, Sayeh and everyone else at Carter Jonas Bishops Park Fulham! The whole team is such a pleasure to work with! We've been using their services for many years now and have never had any issues. The whole experience of letting has been very smooth, quick and efficient. Igor is very helpful and reliable: every time he managed to find us great tenants and give advise. All information and papers required were always on time. Very clear and transparent communications. We would highly recommend them!

Irina · 19 July 2021

★★★★★ 5/5

Trustpilot

Great experience overall as prospective tenant

Great experience overall in negotiating new home to rent. Team, and especially Sam, is extremely professional, courteous, and easy to interact with. Great follow-ups too once initial deal was agreed, making sure we could close as quickly and efficiently as possible. Very glad they were our counterpart.

R · 24 June 2024

★★★★★ 5/5

Trustpilot

A real pleasure to deal with

Having worked with Sally Davies for a number of years, it has been great to know we will carry on getting the same level of service from Carter Jonas going forward. Works order are clear and it is a real pleasure to deal with both Sally and Jessica. Long may it continue :)

Michaela · 29 February 2024

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

Caitlin · 11 June 2021

★★★★★ 1/5

Trustpilot

Very unhelpful agent

Very unhelpful, my Husband has been looking at industrial units for rent to start up a business. We saw some advertised with Cartier Jonas so he reached out to the contact listed and he had to chase her several times before she final called him back. She said ‘the reason I didn’t come back to you is because I don’t have anything suitable’, she also recommended he use ‘Gum Tree’ to find a suitable property to start his business. I was shocked with her behaviour, if you don’t have anything suitable you still respond to people to let them know. Also how embarrassing that she would think he could find suitable business premises on gumtree! Another month passed and again we found some suitable units and so I called and left a voicemail for and also with her secretary who said she’d be in touch and to this day we’re not heard anything. Awful customer service by at Carter Jonas.

ZCD · 11 June 2021

★★★★★ 5/5

Trustpilot

Helpful, knowledgable and efficient

We have used CJ for several years and the staff are always very helpful, knowledgable and quick to reply to any emails. Would always recommend!

Harriet · 7 July 2026

★★★★★ 5/5

Trustpilot

Would not hesitate to recommend!

I recently purchased my first home through Carter Jonas Fulham and I had a very positive experience from my first viewing, through to completion.

Alice · 13 July 2026

★★★★★ 5/5

Trustpilot

Thank you Monika for supporting us…

Thank you Monika for supporting us through the whole process. Good insight and always on hand to answer questions. Thought about what we needed and worked to match us with a superb property. We are very happy

Jamie · 15 November 2024

★★★★★ 5/5

Google

Many thanks to all the team, the process of viewing, renting and documents were as smooth as it should be. Also, we received a great support after we moved in, and help with maintenance issues in a timely manner. Response time is brilliant from the team. Many thanks, keep going.

Helmi · 16 December 2025