Carter Jonas reviews

★★★★★ 5/5

Trustpilot

In safe and experienced hands

Having managed an old property letting for 26 years I decided to place the renovation - much needed - and management in the hands of Rebecca Gee at Carter Jonas . She has project managed extensive work , which , although expensive was done to the highest standards and is entirely satisfactory . She understands completely what is required for a successful letting in contrast to what I in the past have chosen according to my own , perhaps antique , tastes. the work was done in a predetermined timeframe and estimates were adhered to . I can certainly recommend Rebecca as a sound adviser and am most grateful to her .

John · 28 August 2026

★★★★★ 5/5

Trustpilot

recently completed the sale of Burnfoot…

recently completed the sale of Burnfoot Avenue with Carter Jonas and cannot thank Leo and the team enough for their support throughout the process. Leo was professional, proactive, responsive and always willing to pick up the phone and talk things through when needed. His communication was excellent from start to finish, and he consistently kept things moving during what became a complex and sometimes stressful transaction. What stood out most was that I always felt Leo genuinely cared about achieving the best outcome and was prepared to go the extra mile when challenges arose. His advice was calm, practical and honest, which made a huge difference throughout the sale. I would also like to mention Maddie in the office, who was incredibly helpful and supportive. Nothing ever seemed too much trouble, and she went out of her way to assist with administrative issues and paperwork when I needed help. That level of personal service is rare and very much appreciated. I would have no hesitation in recommending Leo, Maddie and the Carter Jonas team to anyone looking for a knowledgeable, professional and genuinely supportive estate agency. Thank you all for your hard work and dedication.

Catherine · 8 June 2026

★★★★★ 1/5

Trustpilot

A lax attitude and a fluid application of the law. Avoid.

I have a property and am due to renew the contract with the tenant in June. The tenant has requested that they pay 12 months in advance as they are unable to provide work references in the UK. We also have a 12 month fixed term contract due for renewal in June. I asked if this was still possible, given the new renters legislation and was assured by the branch that it was. That was a month ago. Yesterday I pushed back and requested that they double check with their legal team and, of course it will not be legal to receive 12 months rent in advance from May 1st. If I hadn’t checked, it would have been June before I was made aware. This comes after the managing agent also instructed the tenant to open my mail when I suspected that something may have been missed by the mail forwarding service. She instructed the tenant to open my PERSONAL mail, rather than apologise to the tenants for any inconvenience and then forward it onto me as I had requested her to do. She then denied that she had done this, despite having copied me into the email chain where she did it and then offered no apology for breaking the law. All in all disgraceful, with a lax attitude to landlords and a rather fluid relationship with the law.

Laura · 23 April 2026

★★★★★ 5/5

Trustpilot

Accommodating, Straightforward, Reasonable

The letting agent we worked with, Tanya Hall, was just fantastic -- a real pleasure to work with. Besides being friendly and straightforward and accommodating in showing the property, she followed through consistently at every stage of the letting process. It was (to me) a complicated process--perhaps we were a complicated case--and Tanya was always there to answer questions promptly, to reassure, and to step in to make sure the process proceeded smoothly when it looked as if it otherwise would not. It was a pleasure and a relief to feel that we were in safe hands, that there was human reasonableness instead of an irrational and inflexible 'bureaucratic system' to engage with--and a great pleasure to find when it was all done that our confidence was well-placed.

Happily · 18 September 2026

★★★★★ 5/5

Google

Since 2019 I've been both renting from and getting a full management service of my house through the Lettings team at Carter Jonas, York. I have received excellent service from them, they are always helpful and quickly come back to queries. They are very professional - I have dealt with the whole team over the years but especially David Sinclair and his colleagues Jess, Sally and Grace. I had a period when I was ill in hospital and I implicitly trusted David Sinclair to market and find suitable tenants for my house, I trust his professional judgement and experience and would never hesitate to recommend them to any prospective tenant or landlord.

Annabelle · 16 December 2025

★★★★★ 5/5

Google

It was my first experience seeking letting and get through final contract with cater jonas. I would like to express my gratitute to letting team, especially Grace. she was professional and I am satisfied with her rapid and exact response. thanks again < added 8th.Decmber > Carter Jonas has been excellent to work with. Even after the letting contract was signed, they responded quickly to any issues and provided thorough follow-up support. The team is always friendly, professional, and highly knowledgeable. I truly appreciate their reliable service and would happily recommend them

안Sh · 16 December 2025

★★★★★ 5/5

Google

I had an excellent experience with this letting agency and can’t recommend them highly enough. David and his team were outstanding from start to finish. They were professional, responsive, and genuinely helpful throughout the entire process of finding my flat. David took the time to understand exactly what I was looking for and made the whole experience smooth and stress-free. Any questions I had were answered quickly and clearly, and the team’s attention to detail and friendly approach really stood out. Thanks to David and his team, I found a great flat and felt supported every step of the way. If you’re looking for a reliable, efficient, and personable letting agent, this is the team to go with.

Jean · 16 December 2025

★★★★★ 5/5

Google

Carter Jones of York handled our rental application back in May 2023. The process itself was made all the more easier by their procedures which though complex at times in order to comply with government regulations, caused us no concerns whatsoever. Everything was explained very carefully and the move into our new apartment happened exactly as and when it was supposed to. We have nothing but praise for their looking after our interests, just as much as for those of the landlords. There have been some staff changes since May '25 but Grace stands out for her success in easing our way through the paperwork and into our new home. Presently and for some time now, our day to day contact is with Jess and occasionally, Jess who as far as we are concerned, are the go-to ladies on a day to day basis. They are always so courteous and friendly. The perfect people on the end of the phone when an emergency might occur by way of a leaking tap or unserviceable cistern. They quietly get on and resolve such problems with ease. And lastly but by no means least is David Sinclair whom I believe line manages the 3 ladies in question. Although we have had little contact with David, we know that he is also as team player and always ensures that procedures are followed. Clearly, there is more to his job specs than that but at holiday and other times, he ensures to inform us of who we might need to contact in an emergency, whilst the office is closed for the duration. We have nothing but praise for both the Letting Agency in general and most certainly, David, Grace, Jess and Sally in particular! Thank you all.

John · 16 December 2025

★★★★★ 5/5

Google

Fantastic service, great team and easy to work with. We have a large range of residential properties from cottages to houses and flats including new developments. Carter Jonas are able to deal with all aspects of letting. The occupants are always happy and we seam to always have a smooth handover with a warm welcome to the new tenants. I would highly recommend the team at Carter Jonas and love working with David and Grace! Thank you Vincent of VR Property Developers

Vincent · 16 December 2025

★★★★★ 5/5

Google

Me and my partner recently purchased apartment in Hungate York through Carter Jonas🤩 Kate Richards was with us through out the whole journey, from viewing to getting the keys. It took us about three months to finalise everything and Kate was always there for us 🥹 She answered every our question, linked us with seller and scheduled few more viewings, so we could take measurements for future interior solutions 🤓👩‍🎨 All in all, it was a great, smooth experience and I’m glad we chose Carter Jonas for our first purchase. I’ll be sure to keep them in mind when we decide to sell, let or buy. Thank you and Merry Christmas from our new home ❤️✨

Olena · 16 December 2025

★★★★★ 5/5

Trustpilot

Carter Jonas Chelsea and Kensington Office

Our Asset Management company have worked with Carter Jonas successfully over many years and would like to recommend Lajla Turner in the Carter Jonas Chelsea & Kensington office in particular. She is a breath of fresh air, sincere, professional and effective. A rare find in this industry

Conor · 3 August 2026

★★★★★ 5/5

Trustpilot

Carter Jonas Fulham Palace Road

We can't recommend Igor Simonov and his team at Carter Jonas on the Fulham Palace Road more highly. They were extremely professional and not only found us suitable tenants quickly, but also helped us find the relevant tradesmen we needed to get the flat up to scratch.

Susan · 13 July 2026

★★★★★ 5/5

Trustpilot

I found the Carter Jonas team extremely…

I found the Carter Jonas team extremely responsive and helpful during our search. James was exceptionally communicative, polite and friendly throughout the process. I would highly recommend Carter Jonas to friends. Thank you James for such a positive experience.

Titti · 4 September 2026

★★★★★ 5/5

Google

Very professional in all aspects of selling our house. Things were pretty slow to begin with but this was the market in general. We were regularly kept up to date and communication was always good. We were very happy with the whole team in York and they were supportive every step of the way. Thank you

Jackie · 2 April 2026

★★★★★ 5/5

Trustpilot

If you want impeccable service come to Carter Jonas!

I spoke to a number of agents and it was clear that Rupert at Carter Jonas was by far the most personable, efficient and supportive. He was brilliant throughout the whole process, and even though he stood to gain a small commission, he treated me as a valuable and important client. I couldn't recommend Rupert and Carter Jonas more highlyl

Alix · 20 January 2026

★★★★★ 5/5

Google

I have used Carter Jonas in york for many years. As a landlord I use them for their understanding of the local property market and great service. In particular Grace Wilson who always provides a professional service for the lettings; Communication and responsiveness is always good. Most importantly they make everything simple and stress free. They provide good value for money.

Nick · 16 December 2025

★★★★★ 5/5

Trustpilot

Recommendation Fulham Branch

We sold a property and bought a property through Carter Jonas Fulham. Leo and the team were very helpful and expertly guided us through the process. We would definitely recommend them.

Petra · 29 May 2026

★★★★★ 5/5

Trustpilot

Andrew Maddock went above and beyond…Highly recommended

Andrew Maddock went above and beyond what we deemed to be an estate agents role.

Burn · 15 September 2026

★★★★★ 2/5

Trustpilot

Tenants are not treated as 'customers' in my experience.

I'd be positive if I could be, but I feel like a cash cow and not a customer. The previous agents engaged me in rent reviews, I felt like a valued tenant to them and the owner. For reasons I don't know, they were ousted by Carter Jonas last year 'and then the problems started'. 18% rise last year! These agents just assert rises. They set other houses at a high rent, then point AT THEIR OWN HOUSES to argue the prices have gone up. I sent a reply to their rent proposal this year, they claimed my proposal did 'not comply with tenancy law'. They admit market rate for my house last year has come down (the ONS data says so, too), yet they want more rent from me. 'Go figure' ! They like to assert things and don't seem to like you challenging them. Maybe they think the tenants work for them? They aggressively push rental prices for sitting tenants that my neighbours felt they had to leave, and the owner lost thousands when Carter Jonas could not find any renters at the price they were asking, so had to drop the rate again! What a waste. If they'd just had sensible rises, the owner would have ended up with more money and happy tenants!

Donald · 20 May 2026

★★★★★ 5/5

Google

I have worked with David at Carter Jonas at finding the right tenants and he is always super honest and reliable. Thanks for all your work so far. I would also like to add the team in general are great.

Hannah · 19 March 2026

★★★★★ 5/5

Trustpilot

Ben Glendewar

Ben Glendewar was excellent in managing our property and in organising the departure of our tenants when we decided to sell the house. He kept me in the loop all the time - he has excellent communication skills, and dealt expertly with all the departure details such as deposits etc.

Helen · 15 December 2025

★★★★★ 5/5

Trustpilot

Smooth and Hassle‑Free Experience from Start to Finish

I had a great experience throughout the entire process, from the initial search right through to moving into the apartment. All the executives were highly professional while also being extremely helpful. The agreement signing and handover of keys were completely hassle-free. They also supported me with raising name‑change requests with the local council and energy providers. The team was always available at the agreed times and responded promptly to all my queries. Overall, the experience was smooth and very well managed.

Sushant · 28 April 2026

★★★★★ 5/5

Trustpilot

Quality rather than quantity - works for me!

Listed in June, not a million viewers but given that we had an intervening (and disruptive) election and budget the 3 views we had gave 2 repeat views and an offer in August. I am happy to have quality rather than quantity! Also kept us informed of the progress of the sale - a better option sometimes than relying on your conveyancer/solicitor. Helped liaise with the buyer, and finally got us over the line! Happy days and a new adventure on the horizon with our next project house!

Andrew · 4 December 2024

★★★★★ 5/5

Trustpilot

Superb start to finish service.

From start to finish Carter Jonas were helpful, proactive and friendly in helping us sell our late fathers property. Whlist the property is in a lovely setting it requires a lot of work to bring it up to todays standards. It was also once part of a large country estate and there were various issues with regard to shared facilities and access rights. CJ halped guide us through the process and came up with proactive suggestions on addressing those sticking points. If their lead agent was away for any reason someone immediately stepped in and ensure progress was not interupted.

Mr · 12 April 2026