Carter Jonas York reviews

★★★★★ 5/5

Google

Susan (Sue) Linfoot has been an outstanding representative of Carter Jonas whilst dealing with our house selling efforts. She has always been polite, friendly, helpful and very prompt. She does credit to the agency - whose services and staff have always been first class.

T · 16 December 2025

★★★★★ 5/5

Google

I found the perfect home through this real estate agency! The staff were super friendly and kept in great contact throughout the process. Everything went smoothly, and I’m really happy with how it all turned out. I’m now enjoying my wonderful new home!

Eun · 16 December 2025

★★★★★ 1/5

Trustpilot

Renters beware

Rental property managed by this company on behalf of Hs2 on moving out half my deposit kept for issues not really fair, they wanted £20 for grass seed! As the lawn had died just one petty example, trying to get repairs done is difficult, they send individuals round who haven’t a clue, bodge job fix with promises to come back then never do, then charges on the tenant for issues that wouldn’t have arisen had the repairs been completed fully. The excuse - it wasn’t reported. Well have they tried their website?? Jobs reported but not actioned for weeks, when the emails are finally read, it’s all about the money and not the customers (renters). Would strictly not rent a property managed by this company ever again. They are not there for the tenants but solely to make money and for their landlords. Rented all my life moved a few times and always got all my deposit back in full. Until now.

Claire · 6 March 2026

★★★★★ 5/5

Trustpilot

We have been working with Carter Jonas…

We have been working with Carter Jonas in Fulham (their office is at 361 Fulham Palace Rd) for over 5 years. Igor Simonov leads the team and Sam Jarvis helps us daily. They are very professional and very helpful. Very important for all landlords - and tenants as well for that matter - they are honest and trustworthy. Over the years we dealt with other estate agents, and were pretty much often discontent. I would highly recommend working with Carter Jonas, Sam, Igor and his team.

Luigi · 11 September 2024

★★★★★ 5/5

Google

We’ve had a great experience with David and the rental team in York over the 3 -4 years. Everything has been dealt with professionally - from our initial contact to marketing our properties and finding (and vetting) tenants. Highly recommend!

Cal · 16 December 2025

★★★★★ 5/5

Trustpilot

Fantastic first-time buyer experience

We recently bought a property through Carter Jonas Fulham and Leo made our first-time buying experience extremely stress-free. With unmatched professionalism and patience, Leo guided us from start to finish. I'd also like to thank Wayland who also helped with this purchase. You know you're in good hands with Carter Jonas Fulham. Highly recommended!

Jonny · 31 July 2025

★★★★★ 5/5

Trustpilot

Fantastic Experience with Carter Jones

The experience with Carter Jonas was fantastic to say the least. Communication and transparency were consistent through out the process. We are so lucky to be in the flat we are in, because of the assistance by Sam and the team at Carter Jonas. Not only did we move into a freshly painted, well looked after apartment, we also have had numerous check-ins since. Very grateful for the team at Carter Jonas

Sophie · 6 November 2024

★★★★★ 1/5

Trustpilot

Deliberately trying to put off tenants with pets

I am trying to rent somewhere and have a dog. The new Renters Rights Act should make it easier, but Carter Jonas do the opposite. I was told today that they have a 'huge backlog of pet requests and it's taking around 1.5 months to get permission from a building manager' so no point even asking. Surely that's something that can happen in principle before a property is marketed? I believe they are using delays and unhelpfulness as a way of continuing to exclude tenants with pets.

Norfolkian · 16 September 2026

★★★★★ 5/5

Google

I have had a brilliant service from Carter Jonas Team - Special thank you to David Sinclair for showing me my new home at a last minute request and amending my tenancy paperwork quickly, to Celine for liaising with referencing for a small hiccup, and Grace Wilson for her input throughout the process. There may have been some hiccups, part of the nature of moving, but they were very hands on and rapid acting to smooth out the process for me!

Natalia · 21 April 2024

★★★★★ 5/5

Google

Excellent, professional service from all members of staff (especially Kate) who have dealt with the letting and subsequent sale of my property.

Lorna · 16 March 2026

★★★★★ 5/5

Trustpilot

Really great service

Really great service! James Myres went over and beyond to make sure the process was as easy as possible, he’s a great asset to Carter Jones.

Archie · 9 February 2026

★★★★★ 5/5

Trustpilot

Izzie made the experience seamless from…

Izzie made the experience seamless from viewing to handing off. I couldn't have asked for a better turnaround and movement. Thank you so much!

Soni · 24 February 2026

★★★★★ 1/5

Trustpilot

I spoke a couple times called Catherine…

I spoke a couple times called Catherine at the York branch she is so unprofessional shouting at me over the phone for asking a simple question. Disgusting behaviour don’t even know how she still works there if she talks to people like that over the phone. I will never use this company again.

Rosie · 25 June 2026

★★★★★ 5/5

Google

Carter Jonas is by far the best estate agents in York. Having dealt with multiple agencies in both the UK and Australia, the attentiveness, flexibility and support throughout the entire process from enquiry though to picking up our keys has been flawless. Big thank you to Grace, Sophie and the rest of the team!

Robin · 19 March 2025

★★★★★ 5/5

Trustpilot

We had an excellent experience…

We had an excellent experience purchasing our home through Carter Jonas. From our first viewing through to completion, the team was professional, knowledgeable, and responsive. They kept us informed throughout the process, were always happy to answer our questions, and helped ensure everything progressed as smoothly as possible.

N · 11 July 2026

★★★★★ 5/5

Google

Had an excellent experience with Carter Jonas! The team was professional, knowledgeable, and extremely supportive throughout the entire process. Their communication was clear and timely, making everything smooth and stress-free. They truly go the extra mile for their clients and provide expert guidance at every stage. Highly recommend Carter Jonas to anyone looking for a trustworthy and efficient estate agent!

Md · 9 April 2026

★★★★★ 5/5

Google

I had a fantastic experience with the lettings team, especially Jess. She was incredibly helpful, attentive, and made the entire process smooth and easy. Jess went above and beyond to ensure all my questions were answered, and I felt supported every step of the way. Highly recommend their service!

Eloise · 14 March 2025

★★★★★ 5/5

Trustpilot

Excellent customer service in finding a…

Excellent customer service in finding a great home for our family. Tanya Hall was so supportive and helpful.

Anon · 18 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience

Fiona and the team at Carter Jonas have been an absolute dream when coming to look for mine and my partners first rental property together! They were fast assertive and had answers to all our questions. Special thank you to the newbury team for being so helpful and supportive for this big move! New flat… Here we come!!

Paris · 31 October 2024

★★★★★ 1/5

Google

We have being waiting for 40 minutes for a viewing. All this time tried multiple times to contact the office and the mobile phone of the person who was going to show us the house. When the person who was supposed to show us the house finally picked the phone up, was very rude and said that they left.

Iris · 16 March 2026

★★★★★ 5/5

Google

Tenant: From start to finish Carter Jonas has been very professional, efficient and knowledgeable. We enquired about the property, we viewed the property (they were fully booked though and had 13 viewings on this particular day). We liked the property that the landlord had to offer, we quickly made an application with no time wasted. A very professional women called Grace came back to us asking a few questions for the landlord, then told us we had been approved. She kept us informed very and explained next steps perfectly to us using email. We used Blinc to check our credit files/confirm identity/confirm salary and this was a very effective way of doing it. The next step is for Ken to meet us at the property on our moving date. The full team has provided the adequate information throughout the last 4-6 weeks, especially Grace Wilson who handled everything for us and was our point of contact. She provided excellent customer service using great communication and written skills. She has a can do attitude to the approach of her work to ensure her clients needs are met and she’s definitely done this from the tenants side. Thank you Grace Thank you to the team! I would recommend Carter Jonas to anyone who is serious in looking at either renting their property/looking for services or if you are looking to rent a property.

Kyle · 26 July 2023

★★★★★ 5/5

Google

David was a great help , very smooth and helpful company would definitely recommend

Joseph · 16 February 2026

★★★★★ 5/5

Trustpilot

Excellent lettings and sales

Carter Jonas has managed lettings for me for many years and are always efficient, sensible and approachable. They have also recently acted on a property sale for me, and found a buyer very quickly. Very satisfied with their service.

P · 5 August 2026

★★★★★ 5/5

Trustpilot

Extremely happy with CJ

Extremely happy with CJ, especially Andrew, who really looked out for me during the whole process.

Customer · 18 January 2026