Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Ed · 10 March 2023
Agent replied · 25 October 2024
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotCouldn't have been better
Couldn't have been better! All of our dealings with the Newbury branch met expectations, staff were professional and helpful. Rupert helped us negotiate the tricky issues that go hand-in-hand with trying to co-ordinate sale and purchase, and soothed ruffled feathers during the most stressful moments! Wouldn't hesitate to recommend.
Sally · 14 October 2022
Agent replied · 25 October 2024
Hi Sally, thank you for your review for Rupert and our Newbury team. We're so glad we were able to minimise any stressful moments throughout your move. Do let us know if there's anything else we can help you with.
★★★★★ 5/5
GoogleI have been dealing with Bridgefords sales department recently and they are always extremely professional.I would in particular like to mention Eve ,who is always extremely prompt at replying to correspondence and deals with all matters immediately and with the utmost efficiency.
I wish all companies with whom I have to deal, had an Eve!!PositiveResponsiveness, Professionalism
Judith · 12 November 2021
Agent replied · 11 November 2024
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you, Eve, for all of your help and support in making our house buying experience a great one! We really appreciated your responsiveness and you went above-and-beyond to show us around the house over a busy weekend for the team. Would highly recommend if you're looking for a house in and around York.PositiveResponsiveness, Professionalism
Mark · 12 November 2021
Agent replied · 11 November 2024
Many thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Sterie · 8 October 2021
Agent replied · 25 October 2024
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
★★★★★ 5/5
GoogleAfter deciding to move out of our house in York, Kris (lettings) and Duncan (sales) did a great job in running through my options and how Bridgfords could help me. When I did decide to sell Duncan had viewings lined up extremely fast and both he and Ed have been available to help throughout the sales process. Thanks guys!
Kevin · 12 November 2020
Agent replied · 11 November 2024
Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bridgfords branch were professional and helpful. Kind regards, Lucy.
★★★★★ 1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Mr · 3 October 2018
Agent replied · 25 October 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
GoogleFrom deciding to move, to moving in took just 2 weeks! Bridgfords found us a houses in our range to view, knew all about the ones we visited, and arrange a very smooth and hassle-free move. Lauren and Emily in particular were exceptional throughout. We can't thank you all enough!!PositiveResponsiveness, Quality, Professionalism, Value
CJ · 11 December 2021
Agent replied · 10 December 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMet with Niall to speak about mortgage and buying a house as a first time buyer, really helpful and answered all my questions
Dylan · 14 June 2024
Agent replied · 11 November 2024
Many thanks for the fantastic 5* review Dylan. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Alyma · 20 March 2022
Agent replied · 25 October 2024
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
★★★★★ 5/5
TrustpilotI have just sold a property in…
I have just sold a property in Winchester as executor of an estate. Robert McLaughlin could not have been more impressive. Professional, knowledgeable, communicative and a pleasure to deal with. I cannot recommend him highly enough. He went the extra mile all the way through the process.
Steph · 19 October 2024
★★★★★ 5/5
GoogleWe have nothing but praise for Emily and Lauren at the York office ,who have endeavoured to find a very suitable tenant for our property by professionally referencing all applicants and through the difficult past couple of months always presented a very positive ‘can do’ attitude .
No hesistation in recommending Bridgefords.PositiveResponsiveness, Professionalism
Terry · 12 November 2021
Agent replied · 11 November 2024
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom deciding to move, to moving in took just 2 weeks! Bridgfords found us a houses in our range to view, knew all about the ones we visited, and arrange a very smooth and hassle-free move. Lauren and Emily in particular were exceptional throughout. We can't thank you all enough!!PositiveResponsiveness, Quality, Professionalism, Value
Robert · 12 November 2021
Agent replied · 11 November 2024
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotIn my personal experience and opinion…
In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.
Rob · 31 July 2019
Agent replied · 25 October 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
GoogleVery good company, kristian especially who worked with me since January to make moving in as easy as possible and when things went wrong and I had to vacate early he was very very helpful and went well out of his way to be able to help me end the tenancy early, very friendly and approachable, would highly recommend bridgfords to friends
David · 13 November 2018
Agent replied · 11 November 2024
Hi David
Thank you very much for this 5* review and recommendation! Great to hear that Kristian provided such good service helping you move in and when you had to leave the property!
Kind regards, Jake
★★★★★ 5/5
GoogleWe are very happy with Bridgfords Sales and Letting Agents York for helping us getting our new home within short span of time.
Jai · 15 May 2024
Agent replied · 11 November 2024
Many thanks Jai Ram Rai for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you so much to Bridgfords for all your hard work and for making this process so quick and easy. I usually hate moving but this was a breeze! Everyone I spoke to was extremely kind and considerate, professional yet personable. Would definitely recommend.
Ashleigh · 12 November 2022
Agent replied · 11 November 2024
Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
TrustpilotTheir letting team that we dealt with…
Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.
Htet · 27 October 2021
Agent replied · 25 October 2024
Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.
★★★★★ 1/5
GoogleLooks like Bridgfords have annoyed someone. Good on him!
Aj · 11 December 2024
Agent replied · 10 December 2024
Hello Aj,
Thank you for your feedback. We are sorry to hear about your experience and would like to understand more. Please contact us at review@countrywide.co.uk to discuss further.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotI found dealing with Alison Norton on…
I found dealing with Alison Norton on the purchase of the property very professional.
Andrew · 26 September 2024
Agent replied · 25 October 2024
Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotA pleasant experience
We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.
Ricky · 20 October 2021
Agent replied · 25 October 2024
Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!
★★★★★ 5/5
GoogleTeam was really helpful, made the process easy. Far better than other Estate agents.
Nathan · 12 September 2024
Agent replied · 11 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Nathan! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotWhite Hart Lane specifically
White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T
Tim · 30 May 2021
Agent replied · 25 October 2024
Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!
★★★★★ 1/5
TrustpilotTerrible moving out process
Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge
SO · 5 August 2024
Agent replied · 25 October 2024
Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.
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