Trusted Agent profile · York

Bridgfords York Sales reviews

4.2

★★★★★ Great

474 reviews across 2 platforms

37 Micklegate, York, YO1 6JH, YO1 6JH

Bridgfords's office in York, at 37 Micklegate, is rated 4.2 out of 5 across 474 reviews on two platforms, including 240 Google reviews rated 4.5.

Google logo

4.5 / 5

240

Reviews on Google

This office

Trustpilot logo

234

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the York office, from every platform, shown as written. First names only.

5/5

Trustpilot

Ed and the team at CJ are Great!

We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.

Ed · 10 March 2023

Agent replied · 25 October 2024

Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.

5/5

Trustpilot

Couldn't have been better

Couldn't have been better! All of our dealings with the Newbury branch met expectations, staff were professional and helpful. Rupert helped us negotiate the tricky issues that go hand-in-hand with trying to co-ordinate sale and purchase, and soothed ruffled feathers during the most stressful moments! Wouldn't hesitate to recommend.

Sally · 14 October 2022

Agent replied · 25 October 2024

Hi Sally, thank you for your review for Rupert and our Newbury team. We're so glad we were able to minimise any stressful moments throughout your move. Do let us know if there's anything else we can help you with.

5/5

Google

I have been dealing with Bridgefords sales department recently and they are always extremely professional.I would in particular like to mention Eve ,who is always extremely prompt at replying to correspondence and deals with all matters immediately and with the utmost efficiency. I wish all companies with whom I have to deal, had an Eve!!PositiveResponsiveness, Professionalism

Judith · 12 November 2021

Agent replied · 11 November 2024

Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Thank you, Eve, for all of your help and support in making our house buying experience a great one! We really appreciated your responsiveness and you went above-and-beyond to show us around the house over a busy weekend for the team. Would highly recommend if you're looking for a house in and around York.PositiveResponsiveness, Professionalism

Mark · 12 November 2021

Agent replied · 11 November 2024

Many thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Worst Experience with a letting agency

Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!

Sterie · 8 October 2021

Agent replied · 25 October 2024

Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.

5/5

Google

After deciding to move out of our house in York, Kris (lettings) and Duncan (sales) did a great job in running through my options and how Bridgfords could help me. When I did decide to sell Duncan had viewings lined up extremely fast and both he and Ed have been available to help throughout the sales process. Thanks guys!

Kevin · 12 November 2020

Agent replied · 11 November 2024

Many thanks for your fantastic 5* review. It gives me great pleasure to read that once again our Bridgfords branch were professional and helpful. Kind regards, Lucy.

1/5

Trustpilot

-Mess about with people and waste…

Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!

Mr · 3 October 2018

Agent replied · 25 October 2024

Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk

5/5

Google

From deciding to move, to moving in took just 2 weeks! Bridgfords found us a houses in our range to view, knew all about the ones we visited, and arrange a very smooth and hassle-free move. Lauren and Emily in particular were exceptional throughout. We can't thank you all enough!!PositiveResponsiveness, Quality, Professionalism, Value

CJ · 11 December 2021

Agent replied · 10 December 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Met with Niall to speak about mortgage and buying a house as a first time buyer, really helpful and answered all my questions

Dylan · 14 June 2024

Agent replied · 11 November 2024

Many thanks for the fantastic 5* review Dylan. Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

Considerate Estate Agents

Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!

Alyma · 20 March 2022

Agent replied · 25 October 2024

Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!

5/5

Trustpilot

I have just sold a property in…

I have just sold a property in Winchester as executor of an estate. Robert McLaughlin could not have been more impressive. Professional, knowledgeable, communicative and a pleasure to deal with. I cannot recommend him highly enough. He went the extra mile all the way through the process.

Steph · 19 October 2024

5/5

Google

We have nothing but praise for Emily and Lauren at the York office ,who have endeavoured to find a very suitable tenant for our property by professionally referencing all applicants and through the difficult past couple of months always presented a very positive ‘can do’ attitude . No hesistation in recommending Bridgefords.PositiveResponsiveness, Professionalism

Terry · 12 November 2021

Agent replied · 11 November 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

From deciding to move, to moving in took just 2 weeks! Bridgfords found us a houses in our range to view, knew all about the ones we visited, and arrange a very smooth and hassle-free move. Lauren and Emily in particular were exceptional throughout. We can't thank you all enough!!PositiveResponsiveness, Quality, Professionalism, Value

Robert · 12 November 2021

Agent replied · 11 November 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

In my personal experience and opinion…

In my personal experience and opinion these people are criminals plain and simple. When you point out their mistakes they treat you like dirt, I had never encountered evil people like this before. I would warm anyone thinking of renting or buying with them to think again, I never want to be treated like this again it was a horrible experience.

Rob · 31 July 2019

Agent replied · 25 October 2024

Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk

5/5

Google

Very good company, kristian especially who worked with me since January to make moving in as easy as possible and when things went wrong and I had to vacate early he was very very helpful and went well out of his way to be able to help me end the tenancy early, very friendly and approachable, would highly recommend bridgfords to friends

David · 13 November 2018

Agent replied · 11 November 2024

Hi David Thank you very much for this 5* review and recommendation! Great to hear that Kristian provided such good service helping you move in and when you had to leave the property! Kind regards, Jake

5/5

Google

We are very happy with Bridgfords Sales and Letting Agents York for helping us getting our new home within short span of time.

Jai · 15 May 2024

Agent replied · 11 November 2024

Many thanks Jai Ram Rai for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Thank you so much to Bridgfords for all your hard work and for making this process so quick and easy. I usually hate moving but this was a breeze! Everyone I spoke to was extremely kind and considerate, professional yet personable. Would definitely recommend.

Ashleigh · 12 November 2022

Agent replied · 11 November 2024

Thank you for your excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations

5/5

Trustpilot

Their letting team that we dealt with…

Their letting team that we dealt with was very good and professional. Zoltan from their Fulham Palace office was very responsive and good at sorting things out very quickly with the Landlord for us. All in all a very smooth experience between the viewing and singing the tenancy. I would recommend them.

Htet · 27 October 2021

Agent replied · 25 October 2024

Hello Htet, thank you for taking the time to write a review for us. We pride ourselves in making an often complicated process simple our clients. Do not hesitate to contact us in the future.

1/5

Google

Looks like Bridgfords have annoyed someone. Good on him!

Aj · 11 December 2024

Agent replied · 10 December 2024

Hello Aj, Thank you for your feedback. We are sorry to hear about your experience and would like to understand more. Please contact us at review@countrywide.co.uk to discuss further. Best regards, Lucy, Customer Relations Team

5/5

Trustpilot

I found dealing with Alison Norton on…

I found dealing with Alison Norton on the purchase of the property very professional.

Andrew · 26 September 2024

Agent replied · 25 October 2024

Hi Andrew, thank you for your review. It's great to hear that you were so impressed with the professional service provided to you by Alison. Please do let us know if there's anything else we can do for you.

5/5

Trustpilot

A pleasant experience

We have been in our rental property now for near on a year, the experience with dealing with our letting agent has been easy and simple. As it’s a new home there are always snagging issues, however with either a simple call or email the issues have been resolved. Highly recommend.

Ricky · 20 October 2021

Agent replied · 25 October 2024

Hello Ricky, thank you for taking the time to leave us some feedback. Our team are always happy to hear how well we have supported our clients. We are happy to have helped!

5/5

Google

Team was really helpful, made the process easy. Far better than other Estate agents.

Nathan · 12 September 2024

Agent replied · 11 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review Nathan! Kind regards, Lucy, Customer Relations.

5/5

Trustpilot

White Hart Lane specifically

White Hart Lane specifically! I haven't used another agent for 20 years, including during a number of Co ownership changes - I believe I belong there! All the ladies are polite, careful and so conscientious. I have had, and continue to have, total confidence in them. What more can I say! T

Tim · 30 May 2021

Agent replied · 25 October 2024

Hello Tim, thank you for taking the time to write us such a positive review. We are always happy to hear how well we have supported our clients. We are very happy to have helped!

1/5

Trustpilot

Terrible moving out process

Terrible moving out process. Forcing professional cleans on tenants last minute & trying to wrongly charge

SO · 5 August 2024

Agent replied · 25 October 2024

Hello, we are sorry to read your review. If you would like to discuss this further, please send some further details to feedback@carterjonas.co.uk and a member of our team will be happy to look into this for you. Thank you.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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