Trusted Agent profile
★★★★★
186 reviews across 3 platforms
5 Front Street, Acomb, York YO24 3BW
Ashtons Estate Agents's York office at 5 Front Street is rated 4.6 out of 5 across 186 reviews on three platforms, including 116 Google reviews rated 4.8. The 47 Facebook and 23 Trustpilot counts are for the whole business. Checked 9 October 2026.
116
Reviews on Google
This office
47
Reviews on Facebook
Business-wide
23
Reviews on Trustpilot
Business-wide
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience with Amy at Ashtons, was very helpful in all communications between the two parties and was completed in quick fashion
Alex, thanks for the great feedback! We have passed on your kind words to Amy.
1/5
TrustpilotOne star given and if there was no…
One star given and if there was no stars I would have given that. I put in an offer for a house on Saturday which was accepted (letter from them confirming acceptance) and on Monday another offer was put in by someone else and then I got a email telling me someone else had put an offer in last minute. Totally shameful and un professional.
5/5
FacebookExcellent service at all times, Stacey @ Newton was always keeping us informed of any news or development's during a long drawn out sale & purchase. Thank you for everything Sracey & also Simon.
5/5
FacebookVictoria, Sophie and Leanne at the Padgate office provided an excellent service in selling our home. The communication was excellent throughout the whole process and made selling stress free!! I would highly recommend Ashton's.
5/5
GoogleA fantastic service from Ashtons. Amy dealt with our sale and was on hand for everything. Would recommend them to others.
Thanks for taking the time to leave a great review!
5/5
GoogleAmazing service from all the guys at Ashtons in Acomb, York. Totally on top of the sale and always willing to go the extra mile. Secured the sale for us in a good time too. Thanks.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Calvin, it was a pleasure!
1/5
Facebookis it possible to give a zero rating ? 9 months from excepting an offer to still not be resolved. fully understand buyers can have many problems for varies issues but to not be informed on the completion day ( for the second time ) that the sell would not go through is disgusting. no phone call , email .not even a lazy text . ashtons for months have given estate agents a bad name . shame on the unprofessional people I've had to deal with in this organisation.
5/5
FacebookGreat from start to finish. Accurate valuation of our property, high quality, bright photos, always quick to respond to emails and calls - happy to answer any questions and offer advice.
1/5
FacebookJust phoned for an appt for a valuation, fair enough the lady wanted name before arranging but then instead of asking questions about property, where I live etc, wanted tel number, e mail address, probably my shoe size if we had continued in that vein. When I stopped her, she expressed concern that we may have been cut off, when I said I would have called back she said not everyone would. What a sad outlook on the world. Whilst an aggressive sales patter may have got my house sold quicker, the real art is knowing when & how to use it and this morning Ashton’s clearly didn’t so aren’t a Company I want to do business with.
5/5
GoogleVery pleased with Ashtons for my property sale. Kept fully informed by Amy and am happy to recommend the service.
Thanks for the great review, Keith! We have passed on your comments to Amy and the team.
5/5
FacebookI want to thank the whole team at Ashton's in newton le willows for all their hard work. The team went above and beyond to help me through the process of buying my first home. I would recommend this team to anyone and if I require the use of an estate agents in the future this team will be the place I use. Their communication and response was exceptional. They were able to guide and explain things solicitors fail to be clear about.
1/5
FacebookReally disappointed but not even remotely surprised. Have had to deal with several departments including the letting side, the selling side and the mortgage adviser. I was a tenant in a house that they were trying to sell. I got constant emails and requests for viewings sometimes with a couple of hours notice. Snotty emails if i didn't respond to them immediately. (I was in hospital on one occasion having treatment for cancer and that was ignored when i explained why i didn't respond immediately) Was told that the owner of the house would give me priority over buying but then he changed his mind and I was left a garbled voicemail 2 minutes before they closed. I had spent 2 and half hours in with a mortgage adviser who assured me that he could definitely get me a mortgage and then proceeded to ignore all of my calls and follow up emails, of which there were at least 4 and then to add insult to injury I have to deal with the lettings side of things who are now saying that they will not refund all of my deposit because of "works needed" No explanation as to what that is. The landlord rented it to me with filthy carpets which i paid to get cleaned, refused to let me decorate but wouldn't decorate it himself and let me live in a house riddled with damp (Surveyors words, not mine) for 5 years. I just pray that my dream home is not being marketed by these as I would seriously consider not buying it just so I wouldn't have to deal with them.
5/5
GoogleOutstanding service from a wonderful estate agents. If I ever needed an estate agents again they would be my preferred option. Special mention must be made for Francesca McCarthy who looked after me very well.PositiveResponsiveness, Professionalism, Value
Thank you Ed for taking the time to write this review! You were a pleasure to work with and we hope to work with you again in the future!
5/5
FacebookIn the past we have used other well known estate agents and not been very pleased with their performance so we went with Astons what a difference so professional sold the house in no time at all they dealt with all of the viewings of the property and kept us informed at every stage of the sale we where made up with them and would not use any other estate agents if we had to sell a property.
5/5
GoogleFrom all the dealings I had with Ashtons staff members, they were all courteous, polite and professional, and very straightforward to deal with. Keep up the good work.PositiveProfessionalism
Thank you for taking the time to leave a review - It was a pleasure dealing with you!
5/5
GoogleAshtons, in particular Estate Agent Hannah, have been absolutely phenomenal and at times gone above and beyond what they needed to do to assist in what proved to be a particularly very difficult chain during our recent house sale. They would be the ONLY Estate Agent I would recommend to anyone buying/selling their home, as with Ashtons you truly do receive a 5* outstanding service, which is extremely rare these days! Thank you.
5/5
GoogleAshtons gave a great service by keeping me informed and updated in the moving home process. Hannah at the Acomb branch was particularly helpful and responsive. Would definitely recommend them.PositiveResponsiveness, Quality, Professionalism
Dear Michele Thank you so much for taking the time to write such a lovely review. We love to hear such positive comments. All the best from the Ashtons team.
1/5
TrustpilotUnprofessional estate agency in town
Unprofessional estate agency in town. they did let me down after the offer was accepted and the process of mortgage/exchange of contract was in place, given a stupid reason as the vendor can't wait long, if the processing timescale in place there is nothing anyone can do...
5/5
GoogleWe are thinking of selling our house in Acomb and have contacted Ashtons for a valuation. The staff in the Acomb office were very friendly and efficient and they sent a young lady called Kennedy to do the valuation for us. She was extremely well informed about the area and the selling process and gave us a lot of confidence in Ashtons who once we decide to sell we will definitely use.
1/5
GooglePoor estate agents. Promised the earth and then fail to deliver.
Hi John, We endeavour to provide a great service to all clients and would like to understand how you have reached the conclusion above. If you would like to speak with someone regarding your experience, please call 01904 659 222.
5/5
TrustpilotAlways polite and helpful
YORK BRANCH.Always polite and helpful. Quick to sort out any repairs or concerns.
5/5
GoogleI have had a fantastic experience with Ashtons, and Jade has been superb! Thank you for all of your help! :)
5/5
FacebookThank you to Victoria at the Padgate Branch for all her help today. We really appreciate your advice and support.
5/5
GoogleGreat service from Ashtons in Acomb on both our sale and purchase. Kept us up to date, and actively pushed things forward as we neared completion.
Thank you so much for your feedback Hannah. We really appreciate you taking the time to write a review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Ashtons Estate Agents's York office has 186 reviews across three platforms: 116 on Google, 47 on Facebook (across the whole business), 23 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Ashtons Estate Agents is rated 4.6 out of 5 across all 186 reviews, and 4.8 out of 5 on Google from 116 reviews, checked 9 October 2026.
Ashtons Estate Agents, 5 Front Street, Acomb, York YO24 3BW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.