Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
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5/5
GoogleBrilliant estate agents, highly recommended. Great communication getting our purchase sorted. Big thank you to Teresa :)
Jamie Β· 28 June 2026
Agent replied Β· 28 August 2026
Thank you for your 5* review Jamie! I'm glad Teresa was a great help throughout your purchase.
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5/5
GoogleSymonds and Sampson provided a great service selling my late fatherβs property. They produced eye catching photos and advertised across multiple offices .
They found the right buyers straight away and negotiated a good price for both parties.
Job Done! Thanks Jeremy & Team.
Kath Β· 15 November 2025
Agent replied Β· 15 April 2026
Dear Kath, thank you so much for your kind words, it is much appreciated! Your father had a lovely home and it was a pleasure selling it on your behalf. Best wishes from Jeremy and all the Yeovil team
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5/5
GoogleThe access and location of this office is excellent.
Throughout the sale I was kept well informed of progress and regular contact was maintained with my buyer, to help achieve a speedy completion. I found both Matthew and Teresa very personable and always eager to deliver a good service.
Whether you are buying or selling a warm welcome awaits you at the Dore branch.
Karen Β· 28 June 2026
Agent replied Β· 28 August 2026
Thank you for your 5* review Karen!
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5/5
GoogleSuperb Sales team - Highly recommended.
Jeremy, Vicky, Cheryl and the team provide an excellent service. They are experienced and well informed regarding current market trends, communications are clear and prompt. Friendly and supportive professionals who I would use again.
Lynn Β· 15 December 2025
Agent replied Β· 15 April 2026
Dear Lynn, thankyou so much for your kind words and entrusting our firm to sell your lovely home! All the very best for the future, from Jeremy and all the Yeovil team
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5/5
GoogleI spoke with Sophie for the first time today to arrange a property viewing, and she was brilliant. She was friendly, professional, and took the time to explain everything clearly while getting my details. She made the whole process smooth and welcoming, leaving a great first impression. Looking forward to the viewing and would definitely recommend her π
Paul Β· 5 August 2026
Agent replied Β· 5 September 2026
Thank you so much for your fantastic review, Paul! π Weβre delighted to hear that Sophia made such a brilliant first impression and helped make arranging your viewing smooth and welcoming. π‘β¨
Itβs wonderful to hear that everything was explained clearly and professionally. We really appreciate your recommendation and look forward to helping you further with your property search!
Best wishes,
Ryan and The RMJ Team
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5/5
GoogleWould highly recommend using the Staves Dore Office.
Charly Twigg and the team at Staves were really responsive throughout our sale β¦
Robert Β· 28 February 2026
Agent replied Β· 28 August 2026
Thank you for your 5* review Rob, Charly will be very appreciative of your kind words. Thank you for trusting staves with your sale and purchase.
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5/5
GoogleRyan and Jess provided an excellent valuation of my property and took fantastic photos that really showed it at its best. They have kept in regular contact throughout and are always quick to respond to any questions. Professional, friendly, and reliable service from start to finish. Thank you very much, highly recommend!
Matthew Β· 5 July 2026
Agent replied Β· 5 September 2026
Thank you for your fantastic review, Matthew! π
We're delighted to hear that you were pleased with the valuation and β¦ More
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5/5
GoogleGreat experience dealing with Michaela. She was professional, friendly, and always quick to respond to any questions or concerns. She made the whole process straightforward and kept me updated throughout. I would not hesitate to recommend her and the team to anyone looking for excellent property management!
Elisha Β· 5 August 2026
Agent replied Β· 5 September 2026
βοΈβοΈ Thank you so much for your wonderful feedback! Weβre delighted to hear that Michaela provided such a professional, friendly, and responsive service. Itβs great to know she kept you updated throughout and helped make the process straightforward and stress-free.
We really appreciate your recommendation and will be sure to pass on your lovely comments to Michaela and the team.
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5/5
GoogleVery professional, responsible, friendly and wonderful staff of Symonds and Sampson Yeovil especially Karen, Trudi and Gemma. These awesome individuals represented their company truly well as they processed documentation for our new home here in Yeovil.
Transferring from another country can be a hassle and they truly understand the hardship in finding a home in a new land. Karen, Trudi and Gemma were very helpful in communicating whether it be email or phone. They answered all our queries to every smallest detail before arriving at the tenancy agreement.
Our home was very clean, astounding interior design with a hotel vibe and all fixtures in it were first class and wonderfully made to give a relaxing ambiance. They made it seamless for us to settle in our first home here in the UK indeed. They are very friendly and catered to our every concern and needs as we applied to rent in this property.
The home they prepared for us was beyond our expectations, really, and we couldn't ask for more. They made our first impression of staying in the UK as memorable as any client could ever have and we will never forget Karen, Trudi, and Gemma and all the wonderful staff and management of Symonds and Sampson Yeovil. Cheers to you all and we extend our heartfelt gratitude for the wonderful work you have done for us!
Rosario Β· 16 September 2023
Agent replied Β· 7 June 2023
Dear Rosario, thank you for your kind words, it has been a pleasure to help you move to your new home. Welcome to Yeovil, we hope you are settling in well and enjoy living in the town. Best wishes from Karen, Trudi and Gemma
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5/5
GoogleWe have moved in our new home in Yeovil and the staff of Symonds & Sampson Yeovil especially Karen, Trudi and Gemma have been very wonderful and communicative since Day One. They responded to our email in a timely manner, never let any stone unturned and prepared all the necessary documentation for us to settle in our new place. Being this our first home in the UK, transferring from another country was a breeze because of the staff of Symonds and Sampson Yeovil. We processed with them and all we need to do is come and stay in our lovely home. Thank you so much all of you awesome staff of Yeovil branch of Symonds & Sampson!
Joemarie Β· 31 August 2023
Agent replied Β· 7 June 2023
Dear Joemarie, thank you for your kind words, it has been a pleasure to help you move to your new home. Welcome to Yeovil, we hope you are settling in well and enjoy living in the town. Best wishes from Karen, Trudi and Gemma
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5/5
GoogleWe would just like to thank all the team at Symonds & Sampson Yeovil office, in particular Caroline, Sarah and Jeremy, for their professionalism and guidance throughout our house sale. We had our ups and downs initially but the team worked extremely hard to get things back on track for us. We cannot thank them enough for all their support throughout the process and would have no hesitation in recommending Symonds & Sampson. Mike & Sheila
Michael Β· 16 September 2023
Agent replied Β· 7 June 2023
Dear Mike and Sheila, We are delighted to have sold your super bungalow, thank you for your kind words. Chains are never easy and we had a few bumps in the road. The fact that we were involved in three of the four sales undoubtedly helped us across the line. Best wishes from all at the Yeovil office.
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1/5
GoogleI strongly advise exercising caution before renting through Symonds & Sampson Yeovil, particularly in relation to the management of 366 Hill End, BA22 9PY by Karen Mitchell on behalf of property manager Wendy Johnson and landlord John Boden (founder of Boden clothing).
During my tenancy, I experienced ongoing and serious issues with the property which I do not believe were appropriately disclosed or resolved.
These included:
- Historic flooding issues at the property, which I was only informed about by neighbours after moving in
- Significant water ingress during rainfall, including water entering through windows, ceilings, walls, and persistent damp
- Recurring black mould which repeatedly returned after being painted over by the property manager
- A septic system issue that resulted in flooding within months of being emptied and the contractor informed me that the septic tank is not suitable.
- Multiple contractors expressing concerns about aspects of the property, it's structure, and it's condition for livability - including roofing, chimneys (apparently cheap, not installed properly, and will cause future issues), door installations, and general condition
- Faults with several appliances including the oven, dishwasher, integrated fridge, and ongoing damp-related issues
- A severe woodlouse infestation linked to gaps and condition issues within the property structure
The condition of the property affected my health to the point where I was advised by my GP to leave the tenancy.
Communication and management throughout the tenancy were also extremely disappointing and downright disspectful. Wendy Johnson handled the entire situation with ignorance, arrogance, and direclty ignored concerns over the condition of the property and the amount of rent being paid for a place that was basically unlivable. Contractors and individuals were sent to the property without appropriate notice on multiple occasions, despite repeated requests due to reactive dogs and my working-from-home circumstances.
Following my departure from the tenancy, I was also pressured to pay an alleged outstanding electricity charge directly to the property manager. After independently contacting EDF, I was informed there was no outstanding balance on my account and that the issue related to an incorrect meter reading interpretation by the property manager - Wendy - herself and that I must not pay anything directly to her. This is shady and also flabbergasting, that a property manager cannot even read their own electric meter and then threatens the former tenant.
Overall, I found the handling of the tenancy highly stressful, unprofessional, and lacking appropriate care for tenant wellbeing. Based on my experience, I would not rent through this agency again. Avoid!
Charlotte Β· 11 May 2026
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5/5
GoogleCharly was great throughout the whole process. Thank you!
Jason Β· 28 February 2026
Agent replied Β· 28 August 2026
Hi Jason, thank you for your 5* review. Charly will really appreciate your kind words and thank you for trusting Staves.
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5/5
GoogleIt is well known that buying a house is up there as one of the three most stressful things you can do in life. Part of the stress is caused by many Estate Agents not seeming to realise that while they are selling a house, we are buying a home. As part of the buying process, it has been a very real pleasure to experience the helpful, knowledgeable, and understanding staff at S & S Yeovil. It was easy to arrange the viewing, which was conducted by Mrs. V. C, who was pleasant, friendly, and very helpful. We didn't feel rushed and had time to 'feel the property put it's arms round us'. Other contacts with the Branch have produced the same helpful approach.
Roger Β· 15 July 2025
Agent replied Β· 15 April 2026
Dear Roger, thank you so much for your lovely words about Vicky, it's so kind of you. All of our sales team have worked for both corporate and independent estate agents, hence our office mantra βan independent service with a corporate driveβ. As the seller of the property you are purchasing is also buying through us, hopefully it will be a smooth transaction! Best wishes from Jeremy and all the Yeovil team
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5/5
GoogleRuby demonstrated professionalism as she arrived at the apartment 30munites before my arrival as I encountered a terrible traffic along Rainham Road enroute Chatham. She introduced herself nicely despite my late arrival. Ruby walked me β¦
Babatunde Β· 5 July 2026
Agent replied Β· 5 September 2026
βοΈβοΈ Thank you so much for your wonderful and detailed feedback! Weβre delighted to hear about your positive experience with Ruby and that she demonstrated such professionalism, care, and attentiveness throughout your viewing. Itβs great to β¦ More
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5/5
GoogleI have rented a property with S&S for 4 years, the letting team have been fantastic. Despite having a rather tricky landlord, the girls have been really kind, helpful and professional. Trudi, Gemma and Karen have all been great. A special mention has to go to Trudi for going above and beyond to help me during a stressful last few months. I couldnβt recommend them enough.
Becca Β· 15 October 2025
Agent replied Β· 15 April 2026
Dear Rebecca, thank you for your kind words. We would like to thank you for leaving the house in such immaculate condition and hope you will all be very happy in your new home. Best wishes from Trudi, Karen, and Gemma
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5/5
GoogleWe had a fantastic experience working with Jessie to rent out our apartment in Victory Pier, Kent. From the very first call, she was professional, approachable, and incredibly helpful. She consistently went above and beyond to provide β¦
Amelia Β· 5 June 2026
Agent replied Β· 5 September 2026
βοΈβοΈ Thank you so much for your wonderful feedback! Weβre delighted to hear that Jessie provided such professional, proactive, and supportive service, and that she helped achieve a great result for your property at Victory Pier. Itβs β¦ More
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5/5
GoogleRMJ were excellent. They found a buyer for my property within 2 weeks at full market value! Everyone was polite, helpful and informative. I would definitely use them again.
Jackie Β· 5 August 2026
Agent replied Β· 5 September 2026
Thank you so much for your wonderful review, Jackie! π Weβre absolutely delighted to hear that we were able to find a buyer for your property so quickly and at full market value. π‘β¨
Itβs fantastic to know that you found our team polite, helpful and informative throughout the process. Your kind words and recommendation mean a great deal to us, and weβd be delighted to help you again in the future.
Best wishes,
Ryan and The RMJ Team
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5/5
GoogleA very big thank you to Jeremy for the excellent service we have received. We were kept up to date with selling our property and the purchase of another which all went very smoothly. All our questions were dealt with very professionally and we are very pleased with the outcome. Symonds and Sampson are definitely recommended as agents.
Doreen Β· 28 March 2024
Agent replied Β· 7 July 2023
Thank you for your kind review Doreen, we wish you all the best in your new home.
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5/5
GoogleHighly recommend Staves - professional, communicative and proactive throughout our sale
Nick Β· 28 July 2026
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5/5
GoogleOverall had a very good experience with RMJ so far from enquiring about the property to the viewing.
Katie showed me the property I was interested in and she was very attentive to β¦
Tanya Β· 5 June 2026
Agent replied Β· 5 September 2026
βοΈβοΈ Thank you so much for your wonderful feedback! Weβre delighted to hear that Katie provided such attentive, knowledgeable, and professional service throughout your experience. Itβs great to know she followed up as promised and made the β¦ More
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5/5
GoogleSimmons and Sampson were at all times friendly, helpful, courteous and polite, especially Jeremy who dealt very quickly and extremely efficiently with the buyerβs demands, and my requests, whilst consulting us on everything. He also frequently checked the house when it was empty. His communication skills were excellent. We were kept fully informed at all times. We were extremely pleased with the service.
Brian Β· 16 September 2023
Agent replied Β· 23 June 2023
Thank you for your kind review Brian, we wish you all the best in the future.
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5/5
GoogleWe cannot praise the whole team at Symonds and Sampson, Yeovil highly enough. Throughout the whole process of our recent house purchase we were always kept regularly informed of any updates and developments by phone calls and emails, which we found extremely reassuring. Everyone that we were in contact with at Symonds and Sampson, Yeovil was incredibly friendly, helpful and professional. A huge thank you to all of you - your work on our behalf is, and will always be, very much appreciated :-)
Matthew Β· 27 September 2021
Agent replied Β· 7 June 2023
Dear Matthew, Thank you very much for your kind words. It was a pleasure to work with you on the purchase of your home, and we hope that you will be very happy there. Best wishes from all the Yeovil team
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5/5
GoogleReally impressed with the service that we received from all the guys and girls at Symonds Sampson in the Yeovil office, sold my mothers house within 1 week of putting it on the market, the whole process took precisely 3 months from start to finish, so all good!
Was kept fully informed all the way through the process, so it was simple and painless!!
Would definitely recommend Symonds Sampson to anyone looking to sell a property quickly.
Joe Β· 27 September 2021
Agent replied Β· 7 June 2023
Dear Joe, Many thanks for your kind words. We do pride ourselves in providing an excellent level of service, particularly in these difficult and trying times, its even more relevant! We appreciate your instructions to sell your mothers property. May we wish you and your family a Merry Christmas and a Happy New Year. Best wishes from Steve and all the team
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