Trusted Agent profile · Yeovil
★★★★★
301 reviews across 1 platform
16 Princes Street, Yeovil, BA20 1EW
Palmer Snell's office in Yeovil, at 16 Princes Street, is rated 4.6 out of 5 across 301 reviews on 1 platform, including 301 Google reviews rated 4.6.
Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
5/5
GoogleJamie and his team were very efficient and responsive in finding me a new tenant for my property. I would recommend to both landlords and tenants in the future.PositiveResponsiveness, Quality, Professionalism
Many thanks for your brilliant recommendation, comments and 5* review. Kind regards, Lucy, Customer Relations
4/5
GoogleEllie was amazing. She was very knowledgeable about the property. She was very bubbly and made the experience even better.
Thank you for your superb review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlethea has been wonderful in helping with my first move. Always cheery, welcoming and helpful, thank you so much!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
GoogleDisappointing. Feedback on viewings, even confirmation that they happened, were hard to come by. Viewings seemed to happen even though people had no intention of buying my property and what it offered. Miscommunication from the start. Misled on buyers position, sale documents updated and reissued without any communication of the changes..... I went months between contact....i understand the team changed midway through my Sale, however; the communication was not where It needed to be and It didn't really improve. The agent I was buying through became the biggest source of information and kept me fully up-to-date I waited weeks for callbacks (if they came), told one thing, only for it not to happen. I did however find Lisa (Mortgage Advisor) very helpful, and easily contactable! I also had great photos of my property.
5/5
GoogleI highly recommend Palmer Snell Yeovil to anybody looking to rent a flat or house. They are super responsive and very quick to attend your questions and concerns. Jasmine and Shabel definitely made the application smooth like butter. An agency like this is quite rare these days and I would not recommend any other agency but them. Once again, thank you very much for helping us, Jasmine and Shabel. Cheers!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleI’ve recently rented with Palmer Snell, Tony Lee has assisted me through my whole experience and has been amazing. He was prompt, polite and ensured all my needs were met. Always me kept up to date and was straight to the point with helping me get where I needed. Very professional and friendly. Highly recommend!
Thank you Chloe for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBig thanks to Jamie Grierson for getting my property on the market and rented within such a short amount of time. Very friendly and professional company
Thank you for your kind 5* review!
5/5
GoogleI had an excellent experience with Palmer Snell in Yeovil. The team was incredibly helpful, professional, and responsive throughout the entire process. They made everything straightforward and stress-free, whether it was arranging viewings, answering my questions, or finalising the paperwork. I truly appreciated their transparency and communication. Highly recommend!
1/5
GoogleBefore I start; our sale coincided with the COVID-19 pandemic, so delays and uncertainty were to be expected. However, I would seriously reconsider if you are thinking of selling your house through Palmer Snell in Yeovil. To start, the agent who came out to see us certainly talked the talk, giving it ‘the big one’ about being better than the other estate agents we had used and why we shouldn’t have chosen them in the first place. Typical estate agent nonsense. It started well with a couple of viewings on different days, but then Palmer Snell told us we would have 3 viewings on the same day. The first was genuine, the second was a phantom viewing, the third never happened. We appreciate they use the block booking technique to create a sense of urgency for buyers, but we certainly did not expect them to try and fool us in to thinking there was more interest than there actually was. To explain, we have proof that the second viewing was in fact not someone interested in the house, but a friend/colleague of the Palmer Snell agent supposedly showing prospective buyers around our home. They had a good natter about their personal lives in our kitchen, discussed what we looked like from the photographs on the wall, had a quick tour saying ‘they shouldn’t have a problem selling this place’ and then left together. Again, we have absolute proof of this. To top that off, they didn’t hang around to see if the third viewing would arrive, so presumably it didn’t exist. We were desperate to sell, so didn’t want to call them out on this for fear they might not both too much with our property. However, I thought I’d press for some feedback from the second and third viewings. The agent's response; “pretty much the same as the first viewing”. Lies. We finally sold, but then the COVID-19 pandemic hit, so we fully appreciated that there would be delays. However, as all other estate agents opened up and carried on, Palmer Snell in Yeovil did not. If we wanted to get in touch, we were told to send emails to a particular address. When we did, we received an automated response saying that this mailbox was no longer being used. All phone lines went dead. We ended up having to provide updates to the other estate agents in the chain as they couldn’t get a response either. Woeful to say the least. To top it off, we made the mistake of going with their own solicitor (Countrywide Conveyancing) as they would be able to push things through quickly and get regular updates. Feel free to check out the review on this useless company too if you have a minute. We’ve certainly learned our lesson. I appreciate that reviews are often only left when you have something to gripe about, but as you’ll see from my profile, the vast majority (apart from Countrywide/Palmer Snell companies) are pretty positive. Best of luck if you do choose these guys.
Hi Lee, Thank you for taking the time to leave us your comments. I would like to encourage you to contact our Customer Relations Team directly via review@countrywide.co.uk with your concerns and the evidence you have in relation to the viewing in question. In-light of Covid-19 we did close our offices in-line with Government instruction in order to best protect our people, the communities in which we operate and protect the NHS. We did continue to have small team working from home with assistance also being provided via our webchat facility, details of which were e-mailed to all our clients and customers where marketing preferences allowed. We are continuing to re-open our branches, however, need to ensure that the correct precautions are in place, as we do operate from over 700+ branches this may take slightly longer than other smaller agents. We look forward to hearing from you and being able to assist you further. Kind regards, Scott @ Customer Relations
5/5
GoogleAda’s positive attitude and expertise was apparent from the beginning, and her personable character was a breath of fresh air. Her questions about my property clearly showed her knowledge which put my mind at ease, and allowed me to feel I could put my faith in the Palmer Snell team to sell my property. Both Gareth the Executive Branch Manager and Ada the Sales Negotiator took the time to listen and understand my situation and have helped manage my expectations throughout the selling process.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAlethea has been very helpful, she explains the process of renting very well. And answers all my questions
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleCan't recommend them enough - particularly Jazz who showed me around a house to let and was so thorough and attentive, going above and beyond to make sure I was satisfied with the visit. Huge thanks Jazz, Abbie
Thank you John for your kind words and 5* review of Jazz from our dedicated team. It is fantastic that she went above and beyond to ensure you were satisfied. Best wishes Emma.
5/5
GoogleAbsolute 5* service from the team especially Ben. Extremely helpful, patient and understanding company. Very happy with yh service provided
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleOutstanding service! Nice and very helpful staff! Thank you Shabel and everyone at Palmer Snell. Keep up the good work!! All the very best
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery happy with my flat and the excellent service. Jasmine Cox and Shabel Ahmed were extremely helpful and professional during the whole process.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust rented a property for a student placement year. Shabel and Jamie were very helpful with setting everything up, customer service was amazing!
Hi Joshun, thank so much for your glowing 5* review. We really appreciate it! Best wishes with your placement! Graham @ Customer Relations
1/5
GoogleMy landlord has been on to them since 28th Feb about our neighbours (who let through them) about their fence that fell down in our garden, I understand we have been in a pandemic, however many construction workplaces have been open for sometime and it's still not been sorted, been phoned left emails and answer messages, and still nothing! Very angry as have a dog and a 3 year old son that try and go into their garden it's not safe, but they clearly do not care! As already stated it isn't myself that lets through palmer snell it is my NEIGHBOURS! If someone could actually phone me back as you have my number now that would be great.NegativeResponsiveness, Professionalism
Hi Charlotte, I’m sorry but I can’t seem to find a record of you being one of our tenants at Yeovil. If you are, we would be grateful if you could contact us with more information so we can review this properly, you can contact us at review@countrywide.co.uk. Thank you, Amy
5/5
GoogleJasmine was extremely helpful with my query. Great communication. Nothing was a problem. Highly recommend this business.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
3/5
GoogleMixed feelings if I’m honest. As a buyer, it was a great pain to get responses from the agent, they did not return phone calls and left multiple emails not responded to. I get that it is just business, but at least get back to people so they are not left hanging. The financial services chap was polite and professional, however did appear to use most of the hard sell tactics in the book, nothing shady just knew the tactics he was using from my sales days. Overall, I would be put off buying a property if it was via this firm, however I cannot comment on selling or renting.
Hi Ryan, I am sorry to read that this has been your experience. If you would like to discuss further our experience with our Customer Care Team, please e-mail review@countrywide.co.uk with full details. Kind regards, Scott
5/5
GooglePalmer Snell Yeovil were frankly great! Haven’t rented in many years but from the Rightmove alert to getting the keys, the process was made very easy for me. Very professional friendly helpful team! Thanks.
Thank you for your glowing 5* review of our Palmer Snells team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
5/5
GoogleAll staff were very helpful and kind. It was a long process at no fault of theirs own, but they kept me updated throughout and were patient with my never ending questions. Great customer service!
Thank you for your glowing 5* review Joanna. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations
5/5
GoogleAll plain sailing. Quick response to my enquiry about the property to rent. Viewing booked in nice and quick. Viewing itself went very smoothly and was impressed with the response and process that followed, and of course delighted with the outcome. Property as advertised, so no unpleasant surprises. All in all good value and a positive experience. With thanks to agent Jasmine Cox 👍PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleAs the owner of a rental property, I have been working with the letting department for over a year now. During an unexpectedly complicated renovation the team offered me support and encouragement holding keys for me throughout. On completion of the project they quickly found a tenant who has just moved in. I would highly recommend Palmer Snell Lettings if you are looking for a management company to handle your property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleEleanor was excellent. Extremely professional, really helpful and knowledgeable about the market in the area. I really couldn't fault her.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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