Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible agency. Continually looking to pass any problem on to someone else. Never answer the phone. Never take responsibility for anything. Extremely stressful to deal with. Rude customer relations. I’m a landlord and moved my property to another agency as soon as I could. Wouldn’t recommend the yeovil office to my worst enemy.NegativeResponsiveness, Quality, Professionalism
Patrick · 27 August 2022
Agent replied · 22 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a fantastic experience especially staffs are so kind and helpful to explain things. Highly recommended .
Minnu · 21 December 2024
Agent replied · 27 December 2024
Thank you Minnu for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service from Jenny sorted out all our issues.
Very pleased with the outcome .
Sharon · 4 January 2025
Agent replied · 9 January 2025
Many thanks Sharon for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI just wanted to express my sincere gratitude to Shabel Ahmad and Jasmine Cox of Palmer Snell lettings in Yeovil for the professionalism and efficiency. They helped me in finding an excellent property to rent in Yeovil.I have met all my requirements with this property within a short period of time.Thank You Palmer Snell.
Belleena · 22 June 2022
Agent replied · 22 June 2023
Many thanks for your wonderful 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleShabel and Jamie have given fantastic customer service throughout the process of viewing a rental property and then going forward with taking on the property. Both Shabel and Jamie have been consistently friendly, warm, reliable and always quick to respond to any queries I may have. They have made the whole process go really smoothly. Thank you.PositiveResponsiveness, Professionalism
Stephanie · 27 August 2021
Agent replied · 22 June 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTony, thanks for the wonderful support to make our move hassle free. I recommend Palmer Snell strongly to anyone.
Great experience keep it up Guys…
Bibin · 27 June 2024
Agent replied · 26 August 2024
Hi bibin kurian, thank you for your kind words and recommendation. We are delighted to hear that Tony provided you with wonderful support during your move. We appreciate your feedback and look forward to assisting you in the future. Thank you for choosing Palmer Snell.
★★★★★ 5/5
GoogleReally happy with my experience so far. Very good with responses and always so polite. I’ve been speaking to Shabel for the past week and he has been very helpful and really made everything a breeze, very good communication and professionalism and we now have a move in date so very excited! Thankyou so much. Definitely recommend
Jazz · 22 June 2021
Agent replied · 22 June 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePalmerSnell provided exceptional service when listing my rental property. Their high-quality photos, well-crafted property description, and swift tenant placement exceeded my expectations. I highly recommend their professional and efficient services. Thank you, PalmerSnell Lettings Yeovil!!
Tom · 5 November 2023
Agent replied · 26 November 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNever answer there phone, and don’t get back to you if you leave a message, started calling at9am now 915, still no answer.update just went to the office 4-5 staff in only one on the phone !!
Stephen · 10 September 2023
Agent replied · 1 October 2023
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy fiance and I have been very impressed with Palmer Snell Yeovil so far as we continue to house-hunt in a challenging market. Ellie in particular has been a credit to the company - friendly, professional and going above and beyond to be as helpful as possible. We're very grateful!
Frances · 22 June 2022
Agent replied · 22 June 2023
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service fron Palmer Snell Yeovil, well explained & found tennants v quickly for us
Jill · 17 October 2024
Agent replied · 24 October 2024
Many thanks Jill for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleNo one ever answers the phone in office and I'm always left to wait 2-3 days before anyone gets in contact with me. They've failed to tell my landlord multiple things of urgent matter even when they know we have a child at home, honestly the worst service I've ever had. Wouldn't recommend.NegativeResponsiveness, Professionalism
Keenan · 27 August 2021
Agent replied · 22 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was searching for a 2 bedroom and I had wonderful explanation and an awesome time with them.
Adebayo · 22 August 2024
Agent replied · 26 August 2024
Many thanks for your marvellous 5* review Adebayo. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThroughout both the selling and buying process Gareth and the staff in the office ensured they did all they could to help make the process as stress free as they could. We were both very grateful for their communication and support with this.PositiveResponsiveness, Quality, Professionalism, Value
Julian · 27 August 2022
Agent replied · 22 June 2023
Thank you for your kind comments and your wonderful 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleReally palmer snell has a good service and a friendly staff , i so happy with them ( tony , jonnie , orla
Tirellil · 28 April 2024
Agent replied · 26 August 2024
Tirellil Yasser many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service from Tony and Marco. Great communication and swift procedure. Would recommend!
Jade · 10 October 2024
Agent replied · 24 October 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Jade. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at the Yeovil office are very efficient , we mostly deal with Jennie and nothing is too much trouble and she is always cheerful and very helpful .
George · 19 November 2023
Agent replied · 26 November 2023
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service very helpful would definitely recommend them
Mark · 20 December 2024
Agent replied · 27 December 2024
Thank you for taking the time to leave us your 5* review and recommendation Mark! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
Googlevery smooth transaction with jenny and tony. thanks
Cedrick · 27 November 2024
Agent replied · 27 December 2024
Thank you for taking the time to leave us this great 5* review Cedrick. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GooglePalmer Snell we’re great with helping us find our new property. The whole process has been efficient, especially in todays climate when renting properties. Jasmine Cox and Alethea Thomas have been really friendly, professional and knowledgeable about the area. We would highly recommend them.
Steve · 22 June 2022
Agent replied · 22 June 2023
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMarco and Tony are the best
Valentina · 10 December 2024
Agent replied · 9 January 2025
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GooglePalmer Snell have made renting our property out incredibly easy. The team have all been professional and friendly. I'm looking forward to continuing to work with them.
Joe · 12 November 2023
Agent replied · 26 November 2023
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience from every member of the team, and got exactly the Kind of apartment I wanted. We definitely recommend
Ibukun · 28 February 2024
Agent replied · 26 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe got very nice experience and great full helping .
Jona · 24 September 2024
Agent replied · 24 October 2024
Thanks for the excellent 5* review Jona! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
