Trusted Agent profile · Yeovil
★★★★★
301 reviews across 1 platform
16 Princes Street, Yeovil, BA20 1EW
Palmer Snell's office in Yeovil, at 16 Princes Street, is rated 4.6 out of 5 across 301 reviews on 1 platform, including 301 Google reviews rated 4.6.
Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
5/5
GoogleJamie Grierson and Shabel Ahmed were amazing when it come to letting my property! They did it so quickly and in a professional manor! I was so happy with my service with them and couldn't thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Hey Jasmine, thank you for your fantastic 5* review and we really appreciate your kind words. Best wishes, Graham, Customer Relations.
5/5
GoogleI had a a house viewing on Saturday guided by Rebecca who works for the yeovil branch. She was very professional and explained everything in depth with great knowledge. She spent a good amount of time with us talking us through everything we would need to know and explains the area and what the house has to offer. She was kind, friendly and very helpful. Made my whole experience much easier and less stressful - so thankyou 😁
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThanks Marco and Tony for wonderful service
Thank you for your 5* review Peter. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
4/5
GoogleMoved into a lovely property thanks to Jennifer Wheatley in yeovil ,has everything we needed and more many thanks Jennifer.
Thanks for the wonderful review! Best wishes, Lucy, Customer Relations.
5/5
GoogleJamie Grierson and Shabel Ahmed were amazing when it come to letting my property! They did it so quickly and in a professional manor! I was so happy with my service with them and couldn't thank them enough!PositiveResponsiveness, Quality, Professionalism, Value
Hey Jasmine, thank you for your fantastic 5* review and we really appreciate your kind words. Best wishes, Graham, Customer Relations.
5/5
GoogleJasmine Cox was very lovely, the process was easy and the flat was good. Unfortunately I was unsuccessful in renting the place, but Jasmine is staying in touch to help me find my new home.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBeing a tenant with Palmer Snell for 6 months my renewal has come up, the staff at Yeovil have been fantastic especially Jazz who has negotiated the renewal for me without any problems and to hear her dulcet tones on the phone heightens my day, thank you Jazz.
Thank you Paul for your glowing 5* review of our local Palmer Snell team. Kind regards, Scott
5/5
GoogleThey are professional with their services, prompt and available to answer all my queries. I love my apartment, all thanks to Jasmine Cox and Shabel Ahmed. Great service. I recommendPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and kind recommendation! Best wishes, Scott @ Customer Relations
5/5
Googlevery helpful with all questions and queries, in particular i dealt with Jamie Grierson in Lettings the majority of the time, he always did his upmost to help with anything and everything i asked, very happy with the service he provided
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThank you Ada Wojciechowska for your sanity and tenacity during a very difficult six months selling my property. Palmer Snell are lucky to have you, and I truly hope they appreciate you. Very best wishes for your future, HelenPositiveResponsiveness, Professionalism
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMarco Dabbraccio from your Yeovil branch was brilliant to work with. From the first contact made with him always informative and prompt with responses. Thank you for your kindness and friendliness from start to end. Really great guy to work with. Thank you again for everything.
Many thanks Chantelle for the fantastic 5* review. I have passed your flattering comments onto our Yeovil branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleAda Wojciechowska and her team at the Yeovil office are a privilege to work with. Lisa Rideout is also a star when it comes to sorting your mortgage.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlethea made this such an easy process I can’t even begin to thank her for all her help. She was clear and answered all my questions absolute god send !!! 10/10 would recommend
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleExperience beats cheap or online any day! I used Palmer Snell for the sale of my property and When things got tough in the process they were there to guid me through every step of the way in ways only experienced persons could. My sale would have fallen through 100% If it wasn’t for the dedication of the team mainly Gareth and Ada. Don’t get stung with the so called cheaper & online agents or you will end up regretting it.PositiveResponsiveness, Quality, Professionalism
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI was really impressed by the quality and speed of service. Jasmine Cox contacted me after a brief conversation we had a few weeks ago and suggested the property that might be a good match for what I was looking for. It was a great match indeed and one week later, all the paperwork is completed with Shabel Ahmed's great help along the way. Thank you for the great friendly service helping me to find a good home in the new for me area.PositiveResponsiveness, Quality, Professionalism, Value
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
4/5
GooglePS Lettings have been very helpful in finding a new tenant for us particularly when having to organise contractors at short notice. Shabel Ahmed has been particularly helpful and efficient during the process.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleI just wanted to express my sincere gratitude to Shabel Ahmed and Jasmine Cox of Palmer Snell Lettings in Yeovil for the professionalism, efficiency and courtesy that they afforded me in finding an excellent property to rent recently. It was so nice to receive from them such helpful and friendly service and it made a refreshing change from some of the experiences that I have had with other agencies. Many thanks, once again, to you both.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWith many thanks to Nathan who succeeded in selling my house and advising me along the way! Thanks also to Ellie for escorting potential buyers around and being very kind and positive.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
3/5
GoogleI think everyone there I’ve spoken to are very professional and kind, however as of late have not been very responsive to emails which I sent days, a property was put on the market after hours and I called as soon as they opened next day to which apparently all viewing slots were already booked…apparently I’m in their system and would be updated if any properties became available but haven’t actually had any contact regarding this. Think I’ll start looking through other agency’s now. Beyond recently though I’ve had no issues with them.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleI do not recommend the Agency to rent any real property. from November 2019, I am asking for repair of the property where there is mold, etc., I lost a lot of furniture, a children's bed because everything attacked with mold. I lost over £ 1000 on my property for furniture that had to be thrown into the trash. my daughter already landed 3 times in the hospital because of the mold in the flat. but the agency did nothing, I got the landlord's number and with all the problems I'm contacting him now because it's not worth trusting this agency. and the landlord did not know about anything for over a year that he was a problem…. that's how they care about the people in this agency.! Thanks
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
GoogleWorst ever experience ! sharing my email chain is really good idea with one of the local newspapers , showing how is that company "PS" after they get you in financial commitments ( bank , solicitors , third parties , just want to get more and more money , terrible ! avoid as possible . I am happy to disclose that with anyone interested to gain experience before dealing with them !
Hello Waleed, We have reached out to our local team and whilst I am sorry to read you feel this way, the property you were interested in did have to remain marketed until exchange of contracts occurred. This was the seller's request and not our agents. I am aware that this was made known to you at the time of offering with this also reflected in the property description. I would also like to clarify that no money has been retained by our local team, with any money paid being to your solicitor whom I would recommend you contact. Should you wish to receive any further assistance in understanding the buying process, under such circumstances, please contact us directly via review@countrywide.co.uk. Kind regards, Scott @ Customer Care
5/5
GoogleWe were getting desperate to find a rental property, thank you Palmer Snell especially Tony Lee for helping us out. Very grateful to have a lovely new home at last. Thank you so much. Fabulous service, cannot recommend you enough.
5/5
GoogleAll thanks to Tony,Jennie and Orla
Yassin Hammadi thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleTony Lee, I wanted to take a moment to express my gratitude. You are undoubtedly the best agent I've ever worked with. You handled all the processes involved in finding a house efficiently, without any delays. Your professionalism is commendable. Moreover, your help during the move was invaluable. Thank you so much, Tony Lee.
rohith nalluri thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
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