Trusted Agent profile · Yeovil · Somerset
Verified
★★★★★
372 reviews across 4 platforms
19 Princes Street, Yeovil, Somerset, BA20 1EN
Part of Martin & Co, see every office.
Martin & Co's office in Yeovil, Somerset, at 19 Princes Street, is rated 4.3 out of 5 across 372 reviews on four platforms, including 295 Google reviews rated 4.4.
295
Reviews on Google
This office
47
Reviews on Facebook
This office
2
Reviews on The Trusted Agent
This office
28
Reviews on Trustpilot
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a rental property in Yeovil, which I wanted to sell with the tenant remaining in situ. Martin & Co, and specifically their employee Caro, was fantastic ...Read the review from sellers
I have had a property that Martin and co, Yeovil have been managing for over 2 years. I have to say that the property letting team, especially Inge Cooper go ...Read the review from landlords
We're an award-winning estate and lettings agent, proud to serve the town of Yeovil and wider communities of South Somerset and West Dorset. Martin & Co Yeovil is fully licensed by the National Approved Lettings Scheme (NALS), with Managing Director Emma Higgins a Member of the Association of Residential Letting Agents (ARLA) - providing you the peace of mind that we'll deliver the highest quality service at all times. Our passionate and dedicated team provides specialist advice, guidance, and support across all areas of the residential property market, offering an expert and flexible service, ensuring the precise needs of each and every one of our customers is met. So whether you have a property to sell in and around Yeovil, or are looking for a home to rent in the area, please do get in touch with a member of our dedicated team who would be delighted to help. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Yeovil get you on the move.
Every review we hold for the Yeovil office, from every platform, shown as written. First names only.
5/5
GooglePloite and professional people, I never had any major issues with the property, but when I emailed about a fault on a radiator, they had it repaired super fast. Communication was always very good. Would definitely use Martin & Co again. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Hi Matt, lovely to read your comments and we are pleased that you are happy with our services. Happy New Year to you!
5/5
GoogleFantastic service. Highly recommended
5/5
GoogleErin and Jessica were very kind, they helped me a lot to find a room, but especially Jessica is very nice🙂,thank you both very much …
5/5
GoogleAbsolutely fantastic service.
5/5
GoogleUndertook a timely and great job of replacing my shower when it stopped working. Many thanks for the service.
Hi Paul, thank you for the review!
5/5
GoogleStaff have always been very friendly and helpful. Emma was invaluable when a tenancy came to an end - always responding to queries quickly, offering good advice and keeping us up to date on the situation.
5/5
GoogleLiving in their property are excellent
5/5
GoogleExcellent service provided by Erin and her team
1/5
GoogleTerrible customer service, had rats and mice in the house which took them weeks to sort. No credit checks on residents and even had the landlord and his family move in with us for a few weeks while they were renovating the house without any warning. The landlord even verbally attacked me when confronted to which Martin and co did nothing about, instead the evicted me. Terrible experience all roundNegativeProfessionalism
5/5
FacebookFantastic service from all staff. It was an emergency to find me accommodation which Erin helped me find within days. I had an instant reply from my first email I sent which very late at night, and Erin booked me in for a viewing the very next morning! Not to mention locking myself out my room not once but TWICE on my second day being at the property! Inge came in from her day off to bring me a spare key and Andy drove to my property at 21:00 on a Saturday night to bring me yet another spare key! All staff have been so helpful and kind regardless of being absolutely run off their feet. Thank you for everything you’ve done and continue to do. I’d highly recommend Martin & Co.
1/5
GooglePreviously this was a 5 star review - however, after the shocking end of tenancy service I have received I feel that I could never recommend Martin & Co, in particular the Yeovil branch, to anyone again. The amount of money they deducted from my deposit, having admitted that they provided the property in "not ideal" shape to start with, for "dusting" and a "non-professional standard of cleaning" and having increased my rent half way through my tenancy, I would avoid this agency in future - they are an unexpected set of costs and a headache waiting to happen, the niceness of the properties is not worth it.
5/5
GoogleMartin's of Yeovil took over management of the house we rent a year ago. We had over the previous 6 years asked for a lot of remedial work to be done. It transpired that the previous agency had not informed the landlord. When Martins and in particular, Jen Williams, came to see us things changed dramatically. The work outstanding which included damp issues were attended to in weeks and remedied very quickly. I must stress at this point this was in no way the fault of the landlord who had been misinformed and otherwise duped by the previous agents. The professional and effective approach by Jen Williams and Martin's have resulted in a transformation of the property. Likewise, the landlord has ensured other repairs have been carried out. I can only highly recommend Martin's of Yeovil.
5/5
FacebookGot a place where me and the children can call home from Martin &Co Yeovil. Thank you to Erin the state agent,she had been very helpful through every stage of the proceeds. Kathereen
5/5
TrustpilotHouse when on market 3/3 completion…
House when on market 3/3 completion date 25/4, great service especially from Caro who kept me informed all the way
5/5
FacebookWhat a fantastic team. Very helpful and understanding during these difficult times. Erin was always on hand to answer all my many questions I had. Would highly recommend their services
5/5
Trustpilotprofessional work
I had shower broken,and i let M&Co to know it yesterday.Today in the morning i've received a visit from proffessional Pete Hoggings who repaired my shower and by the way taps in the kitchen. He told me get it done is his motto what he confirmed by quick and good work. I am very thankful for getting it done professional way. Thank You/12/10/2022 Yeovil
5/5
FacebookMartin & Co were absolute professionals from the start to the end! We really couldn't fault them. Efficient and responsive to every query and request, delivering an exceptional service. They have an honest, clear and concise approach which is reassuring and is consistent throughout the team. Thank you so much.
Thank you Claire, we hope that everything goes smoothly for you with the property.
1/5
GoogleTerrible customer service, had rats and mice in the house which took them weeks to sort. No credit checks on residents and even had the landlord and his family move in with us for a few weeks while they were renovating the house without any warning. The landlord even verbally attacked me when confronted to which Martin and co did nothing about, instead the evicted me. Terrible experience all round
1/5
TrustpilotHorrible experience with these so-called estate agents - AVOID
You can add the Yeovil branch of Martin & Co to the numerous other bad reviews I have read about this company on Trustpilot. Our experience of the staff at this particular branch is that they are inept, unprofessional and downright rude. Basically a collection of greedy, chavvy girls masquerading as estate agents who have no idea how to treat customers. As seems to be the case with other branches, they are reasonably pleasant until they have your money - thereafter, utterly charmless and non-responsive to the tenants who pay their wages. And if you expect them to fight your corner against the landlord (who was an equally repulsive individual) on the issue of the return of your deposit, forget it. Avoid this repugnant outfit like the plague. They don't deserve to be in business.
5/5
TrustpilotVery satisfied customers
We have been renting our property as landlords for 17 years. We inherited Martin and Co in the latter years. The service has improved from strength to strength. When we decided to sell the property they were very helpful recommending trades and actioning them for us, considering we lived quite some distance from Yeovil. We are very grateful for the service by the team.
1/5
FacebookUnbelievable how my Parents could be charged £160. cleaning bill at the end of tenancy. They left the house so Immaculate .It was supposed of been cleared before they moved in by a professional cleaning company but it was not cleaned to a high standard by any means and my husband spent nearly 4 hours cleaning the oven. Oh and nothing was replaced, just cleaned to high standard by my family. Shame on you 😤
5/5
FacebookHad a good experience with Martin and Co especially Karen, she is lovely and very helpful.
1/5
GoogleImpossible to book viewings at a weekend with these people (rental). I tried to book 3 properties to view, no attempt to fit me in at a weekend (apparently reduced staff only weekends & only open Sat morning!). Landlords - be wary - if you want tenants that are working, how are they going to view properties only during weekday working hours? I would have certainly taken one of these properties had I been able to view. Terrible customer service.
5/5
GoogleMartin & Co were absolute professionals from the start to the end! We really couldn't fault them. Efficient and responsive to every query and request, delivering an exceptional service. They have an honest, clear and concise approach which is reassuring and is consistent throughout the team some time I was confused with my self but this team was ready all the time to give a hand to me I will like to say one big thank you special to amber and eithan because this 2 guys was amazing in our case and Nicky aswell.well done guys
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