5/5
TrustpilotHouse sale in Yarm
Sale as far as Michael Poole could affect went smoothly. Bought the house with them 25 years ago and received discount on the sale. Very happy with the service
Trusted Agent profile · Yarm
Michael Poole Yarm reviews
★★★★★
435 reviews across 2 platforms
59 High Street, Yarm, TS15 9BH
Michael Poole's office in Yarm, at 59 High Street, is rated 4.7 out of 5 across 435 reviews on two platforms, including 208 Google reviews rated 4.9.
Reviews
Every review we hold for the Yarm office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleReally couldn’t ask for anything more from Nic and Stacy. Fast, efficient and friendly. Recommend Michael Poole Yarm 100%
Agent replied · 24 October 2024
Thank you for your fantastic review! We’re delighted to hear that Nic and Stacy provided fast, efficient, and friendly service. Your recommendation means a lot to us, and we’ll be sure to pass on your kind words to the team at Michael Poole Yarm. Thank you for choosing us. We wish you all the best!😊
5/5
TrustpilotYarm Branch
Recently sold our house and bought a new house with MP. Stacey at the Yarm branch is excellent, we have been really impressed with the service, great communication and taking the initiative to always keep things moving and all parties updated.
5/5
TrustpilotAmazing experience with Aslan at…
Amazing experience with Aslan at Michael Poole. Good communication skills and very knowledgable.
5/5
TrustpilotHigh recommend going service and…
High recommend good service and explaining everything 👍
5/5
GoogleGreat experience from start to finish when purchasing our new property. Big thanks the Amber in the Yarm branch for all her help.
Agent replied · 23 August 2024
Thank you, Poppy, for your wonderful review! We’re thrilled to hear that you had a great experience purchasing your new property. Amber and the team at the Yarm branch are delighted to have been able to assist you. Enjoy your new home! 🏡😊 …
5/5
GoogleWe recently sold a property through Michael Poole and they were excellent. We encountered a few problems with the developers and Gill and the Team were nothing but supportive. They responded to our calls quickly and contacted numerous third parties to aid our sale. They provided and great service and I would recommend them to anyone.PositiveResponsiveness, Professionalism
Agent replied · 23 August 2024
Thank you so much, Charlotte. This was so lovely to read!
5/5
GoogleVery positive experience selling a house through Michael Poole in Yarm - Amber in particular was always helpful and proactive. Wouldn’t hesitate to use MPEA again.
Agent replied · 23 August 2024
Thank you so much for your kind words, Stephen! We’re delighted to hear you had a great experience!!!
5/5
TrustpilotGreat Service from Stacey and Derek
Great Service from Stacey and Derek. Very knowledgable and kept us fully informed every step of the way and really maximised the value we got for the house
5/5
GoogleAmazing people working at Michael Poole yarm. Gill and the rest of the team really helped whenever I needed anything answering or chasing up! Reassured me that what was happening was the normal process when buying as we were first time buyers. Thank you again for everything.PositiveResponsiveness, Quality, Professionalism
Agent replied · 23 August 2024
Thanks so much for your kind words Charlotte! We wish you the best memories in your first home.
5/5
GoogleWe were very happy with the service from the Michael Poole team, from initial proposals from Derek, ongoing contact with Nick, and excellent progress chasing from Amber. Always easy to contact, helpful and efficient, thank you.
Agent replied · 23 August 2024
Thank you so much, Christopher! This bit of feedback means a lot to the team.
5/5
GoogleMichael Poole Yarm had my property advertised on Rightmove within two days of my instruction to sell, I had an offer of 98% of my asking price within 4 days of it being advertised. Contracts were exchanged 7 weeks later, you can't ask for any more than that!
5/5
TrustpilotExcellent company to deal with
Excellent company to deal with. Very helpful and handled all our viewings. Kept upto date with all viewings and feedbacks. Nothing too much trouble. Made the selling process so much easier for us.
5/5
TrustpilotWe used Michael poole to sell our…
We used Michael poole to sell our property, they made the experience stress free. Great communication and very supportive throughout.
5/5
GoogleGreat experience as a buyer from this firm. Cant fault them
Agent replied · 9 December 2024
Thank you for your wonderful feedback, Stevie! We’re delighted to hear that you had a great experience as a buyer with us. 🙌 …
5/5
TrustpilotSarah Jarvis who managed the letting of…
Sarah Jarvis who managed the letting of my properties has provided an excellent service. A credit to Michael Poole Estate Agents.
5/5
TrustpilotGreat purchase experience!
Maria in the Sales team was very helpful in assisting my purchase of a house. She always kept me up to date, and was never pushy with me. Quick response time to any questions I had and was very informative of the process as a first time buyer. Very pleasant experience! Thanks so much!
Agent replied · 19 June 2024
Thank you so much, Ben! :)
5/5
GoogleNick and Gill have been such an important support in what has been a very complicated sell/purchase. Always on top of everything, extremely reactive, both have communication skills that have been a key success factor for the positive outcome. Thank you very, very much!
Agent replied · 23 August 2024
Thanks so much, Jeremy! Reviews like this brighten our day, thanks for taking the time to write it.
5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Kept me informed and answered any questions I had. I would highly recommend them.
5/5
TrustpilotReally quick process
Really quick experience front start to finish! Only took us two months to get the keys! We can’t wait to make our first house a home. Would very much recommend Michael Poole Yarm.
5/5
GoogleRecently purchased a property with Michael Poole. Gill at the Yarm branch was excellent, extremely helpful, always at the end of the phone to answer any queries and went above and beyond to make the purchase as streamline as possible. Would definitely recommend.
Agent replied · 23 August 2024
Thanks for this lovely bit of feedback, Jade. It means a lot!
1/5
TrustpilotBad experience!
I rented a furnished apartment through Michael Poole and it has been a really disappointing experience. The apartment was extremely dirty when I moved in (despite that wasn't reported on the inventory check), a wardrobe door was hanging broken and almost fell on me few times, multiple bulbs (including in the shower) were not working, a chair was broken too. Those problems should have been sorted before my move in, considering they knew about my moving a month before I got the keys.I had to change the bulbs and to fix wardrobe and chair by myself, because being lockdown they couldn't send anyone for a long while, and despite not “emergencies” I needed those things to be fixed, but none refund me for those jobs.When I left the apartment it has been told they would keep part of the deposit to put back in the original place old, dirty and rusty items I have moved in a cupboard because they were just taking storage space...of course everything I fixed/changed and the deep cleaning I had to do when I moved in it hasn't been even consider to refund me.I really would suggest anyone who is thinking to go through this agency to think twice, they are really unprofessional, if they act so poorly on letting I can not imagine the problems you could have during sales.
5/5
GoogleExcellent service from the Yarm branch. The right advice from experienced staff who are professional, friendly and very reassuring throughout the sales process. Grew to trust their judgement as they are well-informed. Quick to respond and maintain a personal touch. Huge thank you to the manager.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 August 2024
Thank you for your lovely words, Emily. We really appreciate it!
1/5
GoogleRude non complaint estate agent showing us the house. He was questioning my intent and my capacity. Always in a rush to leave early!!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
