Michael Poole Yarm reviews

★★★★★ 1/5

Trustpilot

Unresponsive, unprofessional.

I have never worked with such an unresponsive realtor before. A rental property caught mine and a friend's eye as a potential to move in to together, and so we both separately registered interest and requested a viewing on their website. A week goes by, and I decide to give the office a call - how did I figure out which office to call? Well, that was of course hidden in the property brochure and nowhere on their website.The person I spoke to said the tenants hadn't left yet, but the video tour will be up by the end of the week - leave your e-mail and we'll let you know ASAP. I do, they don't. Another week goes by, another phone call. Another wait, but at the end of this week the video tour is published - no notification is sent to me whatsoever. It should be noted that the video tour showed an unfitted kitchen and unfurnished apartment - not what was advertised on the website.I call the next working day, asking "is this property still available" despite my doubts - if their customer support was like this when they should be reeling me in, how will they be when I need assistance? No, of course the property is not available. They sold it last week. Before they had even published the video tour.Why then, publish the video?tl;dr, after a month of back and forth trying to get any sort of clue, turns out they sold the property without telling me or anyone.I still haven't had a single e-mail!

Jude · 28 June 2021

★★★★★ 5/5

Trustpilot

Great service from Emma and Isobel

Alan · 31 July 2026

★★★★★ 5/5

Google

Gill and the team at Michael Poole, Yarm, have been fantastic to deal with right through the sale of our property.

Jamie · 10 December 2022

★★★★★ 5/5

Trustpilot

Barely did a thing

Barely did a thing, great service, job done asap, not a single issue. Just had to pack up and move. Highly recommend

Adrian · 31 March 2026

★★★★★ 5/5

Google

Michael Poole Estate Agents made our recent house purchase go quickly & smoothly. We would highly recommend them. Thank you to Nick for his high level of professionalism & courtesy.

Jay · 24 August 2021

★★★★★ 5/5

Trustpilot

I would absolutely recommend Michael…

I would absolutely recommend Michael Poole and Emeline to anyone. Our house sold within a few days of being on the market. Nothing was too much trouble, even to the point of Emeline dropping our new house keys off to us while on her lunch. Fantastic service

Ray · 13 August 2025

★★★★★ 5/5

Trustpilot

Super fast at responding

Having dealt with vatious local agents, this branch is one of the best for quick responses to emails and enquiries. The phone is always answered, Ive never had to leave a voicemail for a call back. Jack emails me back in a very timely manner and offers to talk me through the process.

Lisa · 4 June 2025

★★★★★ 5/5

Google

Having recently purchased a property through Michael Poole Yarm I can confirm that the team were fantastic going through the process. Amber looked after my purchase, she was very friendly, proactive from start to finish and communicated well between all parties.

Jamie · 20 August 2024

★★★★★ 1/5

Trustpilot

Keep clear

Awful company, They need to learn how to communicate with prospective purchase. They don't read what you send and then keep you dangling for days to get a call back. Don't give you answers to questions. Twice this has happened. Obviously becoming the High Sherriff of County Durham means more to the owner than running the business.

Mr · 4 April 2025

★★★★★ 5/5

Trustpilot

The staff are always very helpful

The staff are always very helpful, professional, efficient and friendly. Nothing was ever too much trouble for them.

Kathryn · 18 April 2026

★★★★★ 5/5

Trustpilot

Good service

Good service. All went very smoothly

Jill · 9 May 2025

★★★★★ 5/5

Google

Excellent, friendly and professional service from start to finish, great advice and understanding from Derek with the added bonus of weekly updates from Amber helped to make a potentially stressful experience, stress free! Highly recommend, well done team MP

Abigail · 20 August 2024

★★★★★ 5/5

Trustpilot

Debbie extremely helpful

Debbie extremely helpful. Kept up -to-date every step of the way in a stressful circumstance. Would highly recoomend.

R · 25 March 2026

★★★★★ 5/5

Trustpilot

Been dealing with Stacey at the yarm…

Been dealing with Stacey at the yarm branch. Stacey has followed up on all of my enquiries so far, also keeping me updated on the progress of the property I'm buying without being prompted. Good service so far.

Neil · 25 September 2025

★★★★★ 5/5

Google

Really great service from my initial enquiry, through to completion. I was constantly kept up to date by Gill who was excellent from our initial conversation and always kept me updated. Every need I had was responded to quickly and efficiently, with no headaches or hassles through my selling experience. I would highly recommend using this agent as I really can not fault the value and service which I received.PositiveResponsiveness, Quality, Professionalism, Value

Pikapro · 24 August 2021

★★★★★ 5/5

Trustpilot

Great service from Yarm Office from…

Great service from Yarm Office from start to finish.

Jason · 30 May 2026

★★★★★ 5/5

Google

Very professional, exemplary service.

Anthony · 13 October 2025

★★★★★ 5/5

Google

We put our house up for sale early November 2023, not an ideal time but needs must. We had an offer within three weeks and completed on 9th February 2024. Michael Poole were a pleasure to deal with, polite and proactive. Thanks for your efforts

Steven · 25 February 2024

★★★★★ 5/5

Trustpilot

The staff could not be more helpful…

The staff could not be more helpful throughout the whole process of buying our new home. They intermediated the situation brilliantly for us.

Andrew · 21 January 2026

★★★★★ 5/5

Google

We found Michael Poole very helpful and efficient while going through the process of buying our house in Yarm. They were always available to give us advice and to deal with any issues we had from start to finish.

Alan · 25 May 2024

★★★★★ 5/5

Trustpilot

Great staff who got out property sold

Claire · 20 May 2026

★★★★★ 5/5

Trustpilot

Yarm branch were fantastic definitely…

Yarm branch were fantastic definitely recommend

Julie · 26 May 2026

★★★★★ 5/5

Google

Gill and the team were fantastic! Can’t thank them enough for helping us get our dream home. Would recommend to everyonePositiveProfessionalism

Kevin · 24 August 2021

★★★★★ 4/5

Trustpilot

Friendly

Friendly, approachable staff, prompt responses, understanding and caring attitudes. Debbie and Emeline. Helped us on our journey and dealt with hiccups well.

Sylvia · 14 January 2026