Trusted Agent profile · Wychavon
★★★★★
310 reviews across 1 platform
Cupola Court, Spetchley, WR5 1RS, Wychavon, WR5 1RS
Andrew Grant West Midlands and Warwickshire's office in Wychavon, at Cupola Court, is rated 4.7 out of 5 across 310 reviews on 1 platform, including 310 Google reviews rated 4.7.
Every review we hold for the Wychavon office, from every platform, shown as written. First names only.
5/5
GoogleGreat communication with consistent updates and very polite staff. Would happily use again.
We are pleased you experienced clear communication and consistent updates throughout your property sale, and that our team’s polite and professional approach would see you choose us again.
5/5
GoogleAndrew Grant are an amazing estate agents. They have helped us through a difficult purchase. We rate their service highly. Andrew Grant staff, went above and beyond to help us secure the purchase of our dream home. A special thank you to Tonia (you should get a medal ) She was hard working and on the ball making sure everything ran smoothly. Also Justin ( when we gave in, you rengaged us). The very friendly team , always happy to take a call and engage with us, as the purchase buyers. We recommend this company for their efficiency and excellent customer service. 5 star all the way! Jacqueline & Nira Wyre Forest
5/5
GoogleWe have recently just purchased a property through Andrew Grant. Louise was patient and always responsive. She constantly kept in contact with all the solicitors and made this purchase run on time. Thank you Abigail and Luke.
5/5
GoogleA HUGE Thank You to Abi for the excellent service she provided me with when finding me my apartment. Nothing was too much trouble. She went over and beyond for me. Always friendly and very helpful. Thank you to Abi and Andrew Grant lettings for a easy transaction.
Thank you Candice for your review, we are always pleased to hear that we have achieved the standard of service that we are always aiming for. We hope you enjoy your new home and look forward to supporting you throughout your tenancy.
5/5
GoogleGreat service From first initial meeting with Oliver, and tonia who dealt with everything and guided us through everything with complete professionalism.
Thank you Angie, we appreciate your kind words about Oliver and Tonia, and we’re glad their clear updates and teamwork made your property sale smooth from start to finish.
5/5
GoogleThank you for a very polite, professional approach, everything was sorted from start to completion. Special thanks to Andrew and Louise for all their help and assistance with …
Thank you William. We are pleased that Andrew and Louise’s regular updates and professional approach helped guide your property transaction smoothly from beginning to completion.
5/5
GoogleI have used Andrew grants many times over the years and have always found the service to be excellent, more recently I had William Burgoyne deal with the letting of my property Woodend. William was very efficient and professional pairing tenants with property, he is a great asset to Andrew grants.PositiveResponsiveness, Quality, Professionalism, Value
Good morning Carol, thank you for your 5-star review of our service and specifically William. We love hearing from our customers and are extremely proud of our Lettings team. I’ll be sure to pass your feedback on. Best wishes from all at Andrew Grant.
5/5
GoogleMy experience of using Andrew Grant Lettings has been an extremely positive one. From the first contact with Will, both he and the rest of the team have kept me well informed of progress, making the process very straightforward to negotiate. I would certainly recommend.
Thank you Philip, we are pleased we have achieved the level of service we are always aiming for. We look forward to supporting you throughout the remainder of the tenancy.
5/5
GoogleI want to thank Andrew Grant, especially Will and Mandy for their efficiency, honesty and expertise in finding (hopefully) the right tenants for our property again. We have used them several times over the years and have always had a good relationship with them. We would have no hesitation in recommending them.
1/5
GoogleAfter spending long time finding are forever home, we managed to find the one we thought was it After contacting the estate agent, Andrew Grant, we put in the asking price and was lucky enough to be accepted Which we had an email confirming We paid over a holding fee of £500, which in their accepting letter, said it was for holding the property and taking it off the market with sold to terms and conditions But after a couple of days, we noticed they hadn’t taken it off the market or marked it as sold. We started the legal process with Solicitors and paid initial fee to them. After about a week, one of their agents from Andrew, Grant phoned us and said that someone else had seen it put in a higher offer so basically the house was pulled from underneath us with no warning then we had problem of trying to get the money back off Andrew, Grant and our solicitor they did pay up but if you’re thinking about buying a house please do not use Andrew Grant as they have no interest in you at all, you’re just a money making opportunity and if they can screw you over for an extra couple of hundred quid in commission, they will my partner was absolutely devastated. It feels like you’ve been kicked in the teeth. I won’t be using them ever again, or recommending them to anyone
Dear Mr Tayler, We fully understand your disappointment but this situation was not within our control. As I think we pointed out to you, we are obliged by law to report to the vendors any new offers that we receive. It is then up to the vendor whether they wish to accept a new offer. This does not happen very often but as stated, is completely outside of our control. Your assertions regarding our motivations are therefore totally without foundation and we would respectfully ask that you withdraw them. Having checked, we received your reservation fee on the 2nd of this month (March 23), an alternative offer was accepted by the vendor on the 8th and your reservation fee was processed back on the 9th (yesterday) without dispute or delay. Opposite to the inference in your comment, your case serves to demonstrate and highlight that our returns process is extremely prompt and trouble free. Finally, our record of conversations suggests that you paid money in advance to a surveyor (not a lawyer as you now state in your comment). You may recall that to help you, we offered to assist in pursuing the return of any such unused funds. Given the facts we would ask that you reconsider your comment where appropriate. In the meantime, we do understand your frustration and are sorry that you lost out on this occasion.
5/5
GoogleVery happy with the way that the house sale was handled. The smooth process with which Louise used to handle the buyer, meant that the best result possible was achieved. Well done for not backing away when so many others would not chase. Great representative of your company. A big thank you to Louise. David Heritage
5/5
GoogleExcellent experience from the whole team at Andrew Grant when recently taking out a tenancy on a flat in Malvern. The whole process was friendly and efficient and nothing was too much trouble. Special thanks to Abi for her excellent admin skills and to Lara for helping to sort out a couple of minor initial issues. We would have no hesitation in recommending.
5/5
GoogleMy experience of renting through Andrew Grant has been fantastic. Will was looking after us after we were accepted for the property. He was professional, friendly and very responsive to all my emails, requests and questions. Kept us in the loop with any updates ensuring we were able to push things through as quickly as possible. Highly recommend, great team - thank you!
5/5
GoogleI very much valued the pre-completion support from Tara who was very professional and supportive throughout. She was especially helpful around the time of exchange, on the day of completion and after the sale was completed. Poppy was also helpful around the time of making a bid on the property and securing our successful bid.
5/5
GoogleWe chose Andrew Grant to sell the old family home. All of their marketing and support services staff throughout the extended journey were first class and of special note Justin and Tonia were exceptional. We hit many obstacles along the way, but Tonia was always their to assist and advise. We would not hesitate to recommend Andrew Grant.
5/5
GoogleCharlie was absolutely fantastic, as is Tara. They were both highly professional and driven and probably the only reason we’re in our new home, having dealt with utter incompetence everywhere else. I highly recommend them, they’re very hands on and very competent.
Thank you so much for your kind review. It is usually difficult to see the amount of work involved to get a sale over the line and how, without a good team effort, many sales fall at this point. Thank you for recognising this and taking your valuable time to post this review. We hope you are settled in and really enjoying your new home.
5/5
GoogleFantastic service throughout from Justin Heath, Tonia Millard and Kristie Harper at Andrew Grant when purchasing my home. Highly recommend if you want to buy or sell.
We appreciate your review Clare. Justin, Tonia and Kristie will be delighted that their guidance and consistent support helped your home purchase feel smooth and well managed throughout.
5/5
GoogleOur change of tenancy has run so smoothly thanks to the hard work and professionalism of Will, Jake, Karla and the team at Andrew Grant. They have helped so much with finding the right tenant and support us through the process. Highly recommended as a letting agent.
5/5
GoogleLouise & Nicola were supportive to us through our purchase of a house they were marketing. We felt as if we mattered to them, even though we were not their client. They were so friendly and easy to talk to.
Thank you very much Susan for your lovely review, we were pleased to be able to provide a supportive and friendly service throughout this particularly tricky sale. I know both Nicola and Louise were thrilled to have helped you achieve your out come and we wish you many happy years in your new home.
5/5
GoogleReally helpful and experienced team who worked tirelessly on a lengthy and contracted house sale in difficult market conditions to obtain a satisfactory result for their client
Grateful for your comments Richard. It is encouraging to know the team’s experience and persistence helped navigate a contracted sale in challenging market conditions to reach a satisfactory outcome for the client.
5/5
GoogleI can not fault the professional sevice and attention to detail we enjoyed from the team at Andrew Grants in selling our property. Many thanks to Justin and the ladies from the Worcester office, it has been a great experience.PositiveResponsiveness, Professionalism
Good morning Chris, thank you so much for your extremely positive and 5-star review of our service and that of Justin and the wider team. We are humbled to read this and thank you for taking the time to provide your feedback. We are extremely proud of each member of our team and love hearing from our happy customers. I’ll be sure to pass your feedback on to Justin. Best wishes from all at Andrew Grant.
5/5
GoogleBought a property with Andrew Grant. Excellent assistance throughout keeping us up to date with every step of the process!
Owen, thank you for your kind review. We are pleased to hear you felt well supported throughout your property purchase and kept informed at each stage, which remains central to the professional service we aim to provide.
5/5
GoogleVery happy with the service and regular updates.Would recommend.
We are pleased you were happy with the professional service and regular updates Muntazir, and appreciate your recommendation of our estate agency team during your property purchase.
1/5
GoogleVery poor communication from this company.
Thank you for your feedback Janice and for the helpful conversation we subsequently had that allowed us to apologise for not meeting your very reasonable expectations. As discussed, we accept that we completely failed on this occasion to deliver the standard of communication we have become known for. Theoretically, with our team structure this should never happen and we are looking into what part of our process allowed it to. Thank you again for highlighting this and we are once again very sorry for the frustration caused and for the standard of service you received.
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