Every review we hold for the Worcester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery poor communication from this company.
Janice · 3 April 2026
Agent replied · 17 April 2026
Thank you for your feedback Janice and for the helpful conversation we subsequently had that allowed us to apologise for not meeting your very reasonable expectations.
As discussed, we accept that we completely failed on this occasion to deliver the standard of communication we have become known for. Theoretically, with our team structure this should never happen and we are looking into what part of our process allowed it to.
Thank you again for highlighting this and we are once again very sorry for the frustration caused and for the standard of service you received.
★★★★★ 5/5
GoogleExcellent thanks Karla could not have done any more for us and nothing was a problem/issue. Karla is a pleasant person in voice and attitude to us the customer and I hope she goes higher in the business she is in.
Stuart · 25 August 2024
★★★★★ 5/5
GoogleFrom the delightful Ali who showed us our dream property to our designated agent the superbly professional Victoria not forgetting the efficient Lee, this is the best Estate Agency we have worked with. We felt supported at all times. Thank you
Judith · 17 February 2026
★★★★★ 5/5
GoogleExcellent Service. Managed sale transaction faultlessly. 5 *.
Chris · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind review Chris, we are pleased our estate agency team managed your property sale smoothly and provided professional service throughout.
★★★★★ 5/5
GoogleAll went smoothly with the sale of our house. Weekly updates given. Thank you.
Lorraine · 23 July 2025
★★★★★ 1/5
GoogleInitial handling was very good. However when complications arose, the standard of contact diminished. On completion day, we were informed we would be met at the new address with the keys being delivered by andrew grant in person. However, we completed at 3.15 and had to wait until 4.30 for the key to be dropped off by an employee of andrew grant as he was out with his grandchildren in bridgenorth for the afternoon. Totally unprofessional and not a satisfactory conclusion to a very stressful day!
Sandra · 9 January 2023
Agent replied · 8 January 2025
We are pleased that you were happy with our initial handling of the purchase process but naturally sorry and concerned that you were ultimately unhappy at the conclusion. As we tried to explain to you during your call to us prior to lodging this review, we have no control over the precise timing of when a completion will take place. This is in the hands of the vendor’s lawyers, the buyer’s lawyers and the buyer’s lender (where there is one).
In the event, you will recall that there were a number of issues that confronted the lawyers and that the exchange date was also delayed by your last minute request for a plumbing inspection of the property before agreeing to finalise. This was carried out at the vendors expense and a dripping tap was fixed along with a couple of other minor issues. Consequently, the completion date was even more uncertain than usual and when it did go through our key holder was on a half day off with his family. Nevertheless, he interrupted this time off and drove forty-five minutes at very short notice to deliver your key. We are sorry you consider this unprofessional and we really hesitate to be defensive, however we are not sure that we could have done more under the circumstances.
★★★★★ 5/5
GoogleRecently let a property via William at Andrew Grant. Tenants were sourced and processed quickly taking away all the hassle for the landlord. Regular contact from Will and a highly efficient service. Recommended.
Jayne · 24 November 2022
Agent replied · 23 November 2024
Thank you very much for taking the time to post your review Jayne, it is much appreciated. We work hard to maintain a high level of service and are very pleased we met your expectations.
★★★★★ 5/5
GoogleWe would recommend Andrew Grant if anyone is looking for an estate agent. We purchased our new home with them and they were very helpful and supportive. Louise kept us updated every week and when we had any questions she tried to get the answers for us . Excellent service
J · 29 December 2023
★★★★★ 4/5
GoogleWe recently used the Andrew Grant for marketing our property for Lettings. They were really good at getting initial interest in our property on both occasions.
The whole process was smooth and Andrew Grant managed all of the viewings from start to finish and providing us with feedback from all viewings and details of interested parties so that we could review. We do feel that they could improve in making sure the interested parties are aware of the property capability/suiting to ensure that the property would suit their needs.
Vetting financially was amazing and pretty quick once we had chosen the new tenant.
Made · 24 November 2022
Agent replied · 23 November 2024
Thank you for taking the time to provide your valuable feedback and we are pleased that we made the process of letting your property fast and smooth. Your comment regarding checking the suitability of a property prior to any viewings was very helpful. As a result, we are reviewing our processes to ensure we do not let focus slip on this important issue.
★★★★★ 4/5
GoogleI dealt with Andrew Grant during a house purchase; I found the team to be very supportive and friendly. Particularly during a very stressful simultaneous/exchange - the team tried everything in their power to mitigate our worries and ensure we completed on time.
Louise and Karen dealt with me as customer liaisons.
The only thing I found unusual was the deposit you must pay in order to secure your offer. I haven't found many estate agents who would do this. However, you do get this deposit back upon completion.
Jackmeechman · 13 November 2024
★★★★★ 4/5
GoogleWe deal with the Worcester team on the letting side , Sharon and Will.
The two are particularly responsive and helpful.
Wills knowledge on the potential changing renting legislation is particularly impressive whilst Sharon takes great pride in dealing with urgent matters such as repairs in a very timely manner.
This is particularly true of an Escape of Water claim that went through insurers.PositiveResponsiveness, Quality, Professionalism, Value
The · 24 November 2023
Agent replied · 23 November 2024
Good afternoon and thank you so much for your extremely positive and 5-star review of our Lettings service and that of William. We really appreciate you taking the time to provide your feedback and will be sure to let William know. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleTonia and Vicky from Andrew Grant were absolutely fantastic throughout our house sale
the presentation of house brochure and Video were both superb
The after sale service provided by Tonia was the main reason our sale managed to find its way through to completion
From a very grateful seller
Steve Brooks
Steve · 24 November 2023
★★★★★ 5/5
GoogleVery good service. Professional and very friendly and helpful. Thank you very much for all your help and support.
Gay · 20 October 2025
Agent replied · 17 April 2026
We appreciate your kind words and are pleased you found our service professional and supportive. Our team always aims to provide friendly guidance throughout the property process.
★★★★★ 5/5
GoogleI didnt expect Andrew Grant to get involved as much as they did. Without their constant chasing we would not have been able to complete in ample time. Louise was always available and would send routinely updates. Brilliant service.
Bilal · 26 June 2024
★★★★★ 5/5
GoogleWe have just started using Andrew Grant Letting to rent out our property and have been very impressed so far by the professionalism and attentiveness of William, Lara and the team in managing the process for us, Can definitely recommend.
Paul · 27 May 2024
★★★★★ 5/5
GoogleLouise Jones was extremely helpful in keeping a difficult transaction going through various ups and downs, with frequent updates and a calm manner throughout. Recommended to all.
Gerard · 18 December 2024
★★★★★ 5/5
GoogleReally positive experience. William was great, nothing was too much trouble. Abi communicated with us throughout the process. Genuinely lovely people, wouldn't hesitate to recommend Andrew Grant.
Georgia · 9 January 2023
Agent replied · 8 January 2025
Good afternoon Georgia, thank you for your extremely positive five-star review of our comprehensive Lettings service, and that of Will and Abi. We are extremely proud of each member of our team and love hearing from our happy customers. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleWill Burgoyne and the team at Andrew Grant were great. From the initial viewing, contracts to collecting the keys they were seamless. I would highly recommend using them when considering renting a property.
Scott · 25 August 2024
★★★★★ 5/5
GoogleLouise and the team at Andrew Grant have been supportive and proactive throughout a long and difficult process mainly caused by my own solicitor's ineffectiveness.
I could not be happier with their service and can recommend them without hesitation.
Kean · 27 April 2024
★★★★★ 5/5
GoogleAndrew Grant Lettings were very helpful and efficient when finding a new tenant for our property. The whole experience was hassle free and both Will and Abigail were always prompt in answering any queries
Beth · 24 December 2021
Agent replied · 23 December 2024
Good afternoon Beth, thank you so much for your extremely positive and 5-star review of Andrew Grant Lettings and the team. We are extremely proud to receive such reviews and love hearing from our happy customers. I’ll be sure to pass your feedback on. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleAll staff at Andrew Grant were exemplary in their efforts to secure a buyer for my property, then see the process through to completion. There was always a friendly, very helpful voice at the end of a phone line, always a prompt response to email communication.
Bee · 24 November 2023
★★★★★ 5/5
GoogleWe used Andrew Grant for the sale of two houses this year. We found them incredibly professional. Their communication was first class, efficient and reliable. We dealt with several members of the team over the months and all demonstrated these values equally. I extend this compliment to the sub-contract company too, who prepared the EPC and marketing material.
You can see why Andrew Grant have been a presence in the Worcester housing market for so long. They delivered in all aspects. Very satisfied and would heartily recommend.
Stuart · 24 August 2024
★★★★★ 5/5
GoogleFrom the start of the process, Andrew Grant have been superb with every aspect. We received a swift call-back from Karla about a property we had enquired about, were booked in to view it the next day, and within 2 days of viewing we had our referencing completed by the team (and the keys to the property shortly after that!)
Karla communicated everything with us at every step of the process, both with emails and quick phone calls to keep us in the loop. Nothing was ever too much trouble, and her kind nature made us feel valued.
Karla and Will are superstars and we are grateful to have had such lovely agents helping us with our new home.
Olivia · 24 August 2024
★★★★★ 5/5
GoogleAndrew Grant were quick and efficient and helped us get into our new rental property smoothly. Will was very helpful and patient and the communication was great and very swift, very happy in our new home :)
Charlotte · 27 May 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
