Every review we hold for the Wychavon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a great experience with Andrew Grant. My property was marketed quickly and efficiently with wonderful photos! I'm particularly pleased with my agent, Emily. She has been professional, patient, and supportive throughout my rental journey. Emily is always approachable and reliable, and she does a fantastic job looking after both me and my tenants.
We had a few teething problems with the property, but Emily handled everything quickly and efficiently, giving me real peace of mind. Overall, very happy with Andrew Grant Letting and extremely grateful for Emily’s ongoing help and dedication.
Helen · 17 December 2025
Agent replied · 17 April 2026
Lovely to hear this Helen. Emily will be pleased that her patient and supportive approach, along with the efficient marketing of your rental property, provided reassurance for both you and your tenants and helped resolve early issues quickly.
★★★★★ 5/5
GoogleWe recently completed our purchase through Andrew Grant and overall had a positive experience. As with any property transaction, there were a few issues along the way, but the team remained professional and supportive throughout.
A special mention must go to Tonia, our progressor, who was absolutely brilliant. She worked tirelessly chasing updates, keeping communication flowing between all parties, and making sure we were kept in the loop at all times. Her proactive approach and clear communication made a real difference during the more stressful moments of the process.
We’re very grateful for her hard work and dedication, and it certainly didn’t go unnoticed. Thank you again for helping us get to completion.
Emma · 17 March 2026
Agent replied · 17 April 2026
Emma, we are pleased your purchase was handled with care, and it means a great deal that Tonia’s dedication and clear communication supported you through the property sale process. Our team always aims to provide a professional estate agency service and steady support so clients feel confident from offer to completion.
★★★★★ 5/5
GoogleFantastic service. As first time buyers this was a daunting process but Andrew Grant communicated well, answered questions promptly and gave reassurance when needed. Tonia especially was very down to earth and approachable.
We initially had to pay a reservation fee which we were happy to do as we were committed buyers. The fee was returned the day we exchanged contracts.
If in the future I was looking at selling my home I would definitely consider Andrew Grant.
Charlotte · 17 February 2026
Agent replied · 17 April 2026
Charlotte, we’re glad your first purchase felt supported and well guided, especially during what can be a daunting process. It is great to know Andrew Grant and Tonia’s clear communication and reassurance helped you feel confident from reservation through to exchange.
★★★★★ 5/5
GoogleFrom the beginning to the end of the process of moving from Rugby to Worcester, the staff at Andrew Grant were attentive, efficient, excellent at communication, especially we valued the extra lengths that Louise James went to in assisting …
Mick · 17 November 2025
Agent replied · 17 April 2026
We are grateful for your kind words Mick and Chris. Louise and the wider team will be pleased their communication and support helped your move from Rugby to Worcester feel well managed throughout, particularly when coordinating between vendors and solicitors.
★★★★★ 5/5
GoogleOur experience of Andrew Grant was very positive, non pushy and fair agents trying to get a win win for both sides. Annabel Mackereth and Tara Graham were especially good in our eyes and both helped achieve a good outcome. Professional and competent.
Jack · 15 October 2025
Agent replied · 17 April 2026
It is great to hear this Jack. Annabel and Tara will be pleased that their professional and fair approach helped guide the sale to a balanced and positive result for everyone involved.
★★★★★ 5/5
GoogleSold our cottage in record time. Couldn’t fault the Andrew Grant team from valuation to completion. Annabel Mackereth was professional, energetic and supportive and the office support was excellent. What a team! I have recommended Andrew Grant to everyone I know.
Madeleine · 21 October 2025
Agent replied · 17 April 2026
Great to hear this Madeleine. Annabel and the team will be delighted that their professional and energetic approach helped sell your cottage so swiftly, and we appreciate your recommendation to others seeking estate agency support.
★★★★★ 5/5
GoogleAll the staff at Andrew Grant worked tirelessly and with professionalism throughout the recent sale process. Queries were answered promptly and information and reassurance were provided at every stage. Special mentions to Tonia Millard and …
Louise · 17 November 2025
Agent replied · 17 April 2026
Your thoughtful feedback is much appreciated Louise. It is wonderful to hear that Tonia and Guy provided such attentive support throughout your property sale and that the team’s prompt communication helped keep everything on track from start to finish.
★★★★★ 1/5
GoogleDO NOT BUY A HOUSE FROM ANDREW GRANT!! They take deposits to accept your offer and then you are basically held to ransom by your seller and you are forced to go along with the seller otherwise you won’t get your money back if you back out even though there t&c’s say it would be, they will not give you your money back!! I would go to seller directly and avoid andrew grant estate agents at all costs!!
Hayley · 8 November 2025
Agent replied · 22 November 2025
We don’t have any record of this buyer and having reached out to them in this forum, have had no response and therefore no opportunity to address this complaint directly, if it is from a genuine buyer.
Less than 1% of our buyers take issue with our reservation fee which was introduced as a result of certain unscrupulous buyers committing to buy more than one house or playing the market, only to pull out at the last moment. This is often after many months by which time vendors have spent much time, energy and money preparing for their move.
Purchases can fail for a number of legitimate reasons such as a failed survey, title defects etc and a full refund is made under these circumstances as it is when a sale completes. Under our latest terms, the vendor has additional responsibilities to a buyer once the reservation fee has been paid, reducing the risk of the buyer losing the purchase.
★★★★★ 5/5
GoogleGreat experience all round with Andrew Grants; they have market leading innovative strategies to sell houses even in this difficult market. From our initial meeting and the advice we received (and took) to the team chasing up clients and solicitors alike they were faultless. From marketing to completion was about 8 weeks all in! I couldn’t recommend them highly enough.
Steven · 27 March 2026
Agent replied · 17 April 2026
It is great to hear your sale progressed so efficiently from marketing through to completion. Your comments on our strategy, advice and team coordination reflect the professional service our team strives to deliver.
★★★★★ 5/5
GoogleI cannot praise the agency Andrew Grant highly enough for their assistance in the sale of my previous property. It was a long and complicated process which was beset by many issues including legal problems and bereavement. Everything was dealt with calmly and in a timely manner. I would particularly like to thank Guy Morris and Tonia Millard who did a magnificent job in representing me with the chain of buyers/sellers and ensuring a successful completion.
Suzanne · 2 May 2025
★★★★★ 5/5
GoogleWe had a fantastic experience with Andrew Grant and especially with William Burgoyne, who went above and beyond to help us secure a home we absolutely love. Will was incredibly supportive throughout the whole process, professional, proactive, and always on hand to help. The service from start to finish was smooth, friendly, and highly efficient. We couldn’t be happier and would 100% recommend them!
Oliver · 18 August 2025
★★★★★ 5/5
GoogleThanks to Jo Black & all the team at Worcester for their fast professional & friendly service & expertise selling our 3 bed home and separate parcel of land at Bransford. We very much appreciated all your help along the way during the last year. All the best xx Noeline & Grant Smith
Noeline · 15 April 2026
Agent replied · 17 April 2026
Thank you for your kind words Noeline and Grant, and for trusting Jo Black and our Worcester team with the sale of your property and land in Bransford. We are pleased our professional, friendly support helped guide you through the process over the past year, and that the outcome met your expectations.
★★★★★ 5/5
GoogleWe had a great experience with Andrew Grant buying our dream property.
Shout out to Jo and Louise, who were fab throughout. They were always on it and usually the first to keep us updated, which made everything feel really smooth and stress-free.
Really enjoyed working with them and wouldn’t hesitate to recommend!
Victoria · 20 March 2026
Agent replied · 17 April 2026
We are delighted you found your property purchase such a smooth and positive experience. Jo and Louise will be pleased their proactive communication and support helped keep everything on track throughout.
★★★★★ 5/5
GoogleWe have had a great experience with the team from Andrew Grant who helped us sell our property. It can be a stressful time but everyone involved made the process easy for us. We would particularly like to thank Guy for all he did and Tonia the Sales Progressor for keeping the sale on track. Thank you so much
Trevor · 25 August 2025
★★★★★ 5/5
GoogleWe would just like to pass on our thanks to Samuel and the team for being so professional and understanding when we have been going through our process of buying our first home. Unfortunately we had to withdraw from our accepted offer on a property, but throughout the whole process Andrew Grant has been the most professional estate agents we have contacted. Would highly recommend and if we come to sell a property in the future we will be looking to use your service.PositiveResponsiveness, Quality, Professionalism
Harmony · 9 January 2023
Agent replied · 8 January 2025
Good afternoon Harmony, thank you so much for your extremely positive and 5-star review of our service and that of Samuel. Thank you for taking the time to provide your feedback. We are extremely proud of each member of our team and love hearing from our customers. We look forward to helping you find your first home. I’ll be sure to pass your feedback on. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleWe have recently purchased a property through Andrew Grant. From the initial viewing to completion Andrew Grants team were courteous and professional. Louise was constantly on hand to deal with any questions or queries we had. Louise was always fast with her responses, and very effective. Thank you to Louise and the team for all their help.
Susan · 2 September 2025
★★★★★ 1/5
GoogleDisappointing Experience, Avoid This Agent
I had a very frustrating experience with this agency. Initially, I agreed to a sole selling contract with a 16-week period, which was confirmed in an email. However, they failed to explain the full implications of an indefinite sale period in the contract, which became a serious issue down the line.
Two years later, they tried to charge me a fee despite not having sold the property, and only admitted their mistake after some back-and-forth. Their aggressive approach during this time, combined with a total failure to apologise or take responsibility for their errors, made the situation even worse. The lack of transparency, poor communication, and their unwillingness to own up to their mistakes was incredibly disappointing.
Additionally, I’ve heard from several other buyers who struggled with getting their deposits back, which is another red flag. I strongly advise looking for a more reliable alternative. There are plenty of agencies out there that are more transparent, professional, and trustworthy. This is especially clear when nearly a quarter of all reviews here are negative. I’m sure the £300 withdrawal fee they forced me to pay will end up costing them more in the long run than they could ever imagine.
Robert · 10 April 2026
★★★★★ 3/5
GoogleThe front desk staff/personnel were great, but when things started going wrong, we struggled to get the information we needed. It was a complicated sale, and there were issues with the original listing's accuracy, and subsequent difficulties as a result of miscommunication between the seller, their conveyancer and Andrew Grant's team.
I've taken some more time to consider the process, and spoken with the management team, and have gained a little more insight into the specific challenges they faced when dealing with a difficult sale. As a result, i'm ammending my original review, and leaving a neutral 3-star score.
I'd like to thank the manager for taking the time to reach out, and share more of their process and the issues they faced. There were problems with the seller, their conveyancer, and yes, the agent as well, but it would be unfair to place the bulk of the blame on Andrew Grant's team.
Patrick · 24 November 2022
Agent replied · 23 November 2024
Dear Patrick,
Thank you for your candid assessment and as you know we are sorry that we didn’t assess the very complex and unique legal circumstances surrounding your purchase as well as we might. As we discussed, the legal obstacles that faced the purchase were exceptional and were principally a matter for lawyers (some who refused to act in the matter). In hindsight, despite over two hundred communications with various parties, we failed to fully present our analysis of the situation with you as we could have. However, the sale of this property has given us the experience to enable better support to buyers were such a situation to arise again. In the meantime, we are very pleased that you finally acquired the property and do hope you are very happy there. Finally, thank you for the courtesy you showed in discussing this most unusual situation.
★★★★★ 5/5
GoogleWe recently moved into our new house with Andrew Grant and wow an absolute breath of fresh air. No question too much and really helpful. Massive shout out to Abi within the team who helped us expedite the process and speed up the process of moving from Gloucester to Worcester.
I would have absolutely no reservations using Andrew Grant again and to be honest would only want to use them in the future. Highly recommended.
Thanks all - I still owe you a bottle of wine.
Richard · 24 November 2022
Agent replied · 23 November 2024
Thank you for your kind and positive review Richard. It is really motivational for us all and encourages the vigilance needed to maintain a high standard. I hope we can indeed be of help in the future, meanwhile best wishes in your new home.
★★★★★ 5/5
GoogleMe and my partner cannot thank Will & Abi at Andrew Grants enough for being superb with their communication & knowledge throughout our house move from start to finish.
We didn’t think that within 3 weeks of viewing the rental property we would be moving in! Abi was extremely quick with responding to any questions we had and made sure we had a smooth process. We will 100% recommend Andrew Grant to anybody looking to rent & buy a property.
Ell · 24 November 2022
Agent replied · 23 November 2024
Thank you Ell for your positive review and your kind words about our team, we are pleased to have provided you with a smooth transition into your new home. We strive to provide the best experience including an efficient process and it is good to hear that we have succeeded in meeting your expectations. Thank you again for your thoughtful review and we wish you all the best in your new home.
★★★★★ 5/5
GoogleIt had been many months of searching for the perfect place to call home. Andrew Grant, and specifically, Will, understood what i was looking for and went out of his way to ensure i was able to view the right property. As soon as i saw our house i knew it was perfect; Will sped up the process and we were able to move in extremely fast! There were no complications and no long waits for any admin to be sorted. The office support team were super efficient and kind too. I’d highly recommend the Andrew Grant team.
Lucy · 24 November 2022
Agent replied · 23 November 2024
Good morning Lucy, we are so glad to have been able to help you and so quickly. Thank you so much for your extremely positive and 5-star review of our Lettings service, and that of William. We really appreciate you taking the time to provide your feedback and will be sure to let him know. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleWorking with Will on the letting of our family home was a very positive experience. We were relocating to the US but wanted to keep our home should we choose to return. Will was a pleasure to communicate with, he understood our situation and was incredibly flexible with our needs.
We were dealt with professionally but warmly. The paperwork etc was sorted smoothly and Will, especially, understood our expectations. Fortunately the interest in our house was huge and we soon had tenants. Again the legalities were sorted promptly and we were very happy with those choosing to rent our house.
Since our relocation all queries have been communicated promptly and courteously, taking the stress out of an already stressful life changing move.
I would strongly recommend Will and team if you are looking to rent out a property.
Lydia-Jane · 24 November 2022
Agent replied · 23 November 2024
Good afternoon Lydia, thank you so much for your extremely positive five-star review of our Lettings service and praise of Will and the team. We are so glad to have been able to help you promptly and we hope that your experience continues to be as stress free as possible. Best wishes from all at Andrew Grant.
★★★★★ 5/5
GoogleI was lucky to have the great team at Andrew Grant working with me to guide me through the process of renting a property recently. The added complication was that I was doing this long distance from California! The whole team of Tracey Richardson, Will Burgoyne and Abigail Hill were fantastic - very responsive to my multiple emails, providing detailed and accurate information, and guided me through the whole process. It was great to finally meet them all in person a few weeks ago. I highly recommend Andrew Grant and this very professional team.
Julia · 24 November 2022
Agent replied · 23 November 2024
Thank you Julia for taking the time to write about our special lettings team who have assisted your move all the way from California! We pride ourselves on providing a responsive and informative service and kind reviews like yours motive us to continue and improve upon it. We wish you all the best in your new home in the UK and we will seek to continue providing a professional and attentive service throughout the remainder of your tenancy.
★★★★★ 1/5
GoogleCheck For Restricted Covenants Before Paying Reservation Fee
We were notified about restrictive Covenants attached to the land after going through Conveyancing Process and ended paying both reservation and conveyancing fee, even though covenants were clearly mentioned in Sellers legal Title.
The matter is now being dealt with by The Property Ombudsman.
A · 17 February 2026
Agent replied · 17 April 2026
As the owners of Andrew Grant, we have never felt compelled to respond directly to a review before, but the posting of wholly misleading reviews cannot go uncorrected. This review implies the direct opposite of what our records and transcripts evidence. These reveal that, despite their protestations, these buyers were made fully aware by their own advisors before they made their complaint that the covenants dating from 1980 were in place and entirely standard for such a property.
Virtually all communications were conducted by email and these show that Tara and Louise acted with the greatest courtesy and professionalism at all times (GDPR compliant versions available for inspection). The post suggests the opposite and meanwhile we were also threatened with Trading Standards and negative social media posts. We are not perfect and always put our hands up if we get something wrong. Meanwhile, our brilliant team work very hard to meet the highest standards and provide the best experience for clients, as the vast majority of reviews attest.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
