Trusted Agent profile · Wroxham
★★★★★
2,276 reviews across 3 platforms
Church Road, Wroxham, NR12 8UG
Part of Minors and Brady, see every office.
Minors's office in Wroxham, at Church Road, is rated 4.9 out of 5 across 2,276 reviews on three platforms, including 547 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of three awards Minors won in 2026.
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The Trusted Agent 2026 results for Minors, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Minors Wroxham won awards at The British Property Awards in one year, most recently 2023.
British Property Awards winner in one year: 2023.
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Every review we hold for the Wroxham office, from every platform, shown as written. First names only.
5/5
TrustpilotMinors & Brady have been excellent…
Minors & Brady have been excellent throughout and we would not hesitate to use them again. Rosie Turley in particular has gone over and above aboard to get this over the line and worked exceptionally hard and sometimes under trying circumstances. Thank you Rosie for all your hard work, it has been very much appreciated as you have taken a lot of pressure off us.
5/5
TrustpilotAn absolute star Cassandra Creak
What an absolute star Cassandra Creak was 😁. She seemed to go over and beyond, keeping everyone up to date, and chasing others when they need a gentle but firm kick! She was always professional and cheerful and would always respond quickly to an odd query. No doubt she is a greatly valued member of your team.
5/5
TrustpilotViewing of property…
Emily was very professional in her conduct regarding the viewing of a property but managed this was a friendly open disposition, she was also very knowledge when asked questions about the house.While looking around she gave my husband and myself space but not so much that we felt we were viewing it ourselves.Never felt hurried along during the viewing and asked if there was anything else she could help us with when we had finished looking round.Very good service.
5/5
GooglePartner just completed on a flat in NR5. Happy with the service and support received throughout the process. We received regular updates, much more info and communication from Abi in “after sales” than the solicitors so we really appreciated her help and her efforts to keep the transaction afloat - thanks Abi 😊 …
1/5
TrustpilotLacking Information & Knowledge
Terrible experience. Progressed with purchase only to be told the flat doesn’t have a EWS1 certificate meaning unable to get a mortgage on the property. Why was this not included in the original conversations and only coming up 4 months later. Worst part is other flats in the same building are up for sale with this company and still no reference to the lack of certificate for potential buyers!
4/5
TrustpilotPROMTNESSTO CUSTOMERS/CLIENTS.
PROMTNESSTO CUSTOMERS/CLIENTS.Minors&Brady is a good company. The staff, though, they are in different and various sections of the company are up and doing. They are prompt to service, which I really appreciate. Will use this medium to say shout out to Elliott Stubbs, he was amazing and always ready to help in anyway he could. Thank you for not getting bored with my numerous questions ,and thank you for providing the answers when you could and for helping me out. Elliot only took me for the viewing, but each time I had a question to ask I always directed it to him, he would give answers, if he could and if he couldn't, he would say i will help you to find out or I have passesd your message to my colleague in that section, and they have promised to get in touch with you. Thank you Elliot for making getting an accommodation seamlessly easy.
5/5
TrustpilotExcellent purchase experience
Claire Wilson was our aftersales progressor handling our house purchase and was outstanding throughout. Having dealt with other agents in relation to my sale, I have a few comparisons and would absolutely recommend Minors and Brady in future, Claire in particular.Claire was in regular contact, pro-active, and carried out tasks on time and when promised - what more can you ask for!
5/5
TrustpilotClaire Wilson has been helpful and professional
Claire Wilson has been wonderful. She has been very helpful and professional with our nightmare of a conveyancing process. Thanks to a time waster at the end of the chain, the whole process has taken six months. Claire has stuck with us and been very supportive and understanding. Well done Claire, we couldn't have done it without you, thank you.
5/5
TrustpilotJessica Kemp in aftersales was brill
Jessica Kemp in aftersales was brill. There were a few hiccups with the seller when purchasing, and she was very persistent and organised on my behalf. She even called me after closing when we were reaching completion. As an FTB, having someone knowledgeable to help answer your questions is very important, couldn't fault her at all and I found her to be really helpful (and patient!)
5/5
TrustpilotWe've moved several times and have…
We've moved several times and have always instructed Ange - so when my parents decided they wanted to move Ange was a natural choice.Ange and her team are always approachable and honest - and work tirelessly for you ...I cannot speak highly enough and would always recommend them as our number #1 choice !!!!
5/5
TrustpilotClaire Wilson was brilliant
Claire Wilson was brilliant! She always kept us up to date as the sale progressed. Nothing was too much trouble for her - phone calls were answered quickly too which certainly made a change from other agents I've dealt with! Efficient and friendly Claire really helped take away some of the stress involved in house moving. Many thanks.
5/5
GoogleThank you for renting my home. The service I received from Luke Savins and Beth Linton was excellent from start to finish. It was a seamless process and I was updated on a weekly basis. I would highly recommend!! Carol Znati
Hi Carol, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our team and kudos to Luke and Beth for making the process as stress-free as possible, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotSuccess!
Working with Kirsten on marketing my property for sale was a great experience. Nothing was too much trouble. I wanted some editorial input on the written details and photos promoting my house and Kirsten stayed with me on the whole journey. We were working to a tight deadline and I was making a lot of changes. Kirsten never lost her sense of humour or professionalism throughout. We made the deadline and my house sold in 2 days. You can't argue with that! Thanks Kirsten!!
5/5
TrustpilotNagilla was an absolute superstar
Nagilla was an absolute superstar, and never once let us give in to anxiety, despite the many delays. She always explained things and kept her patience when we asked questions, no matter how silly they were. I honestly feel like she's been with us at every step of the way. I cannot thank her enough.
5/5
TrustpilotI have been dealing with Lee Mortier…
I have been dealing with Lee Mortier for a house purchase. Lee has been great, he helped to get me the property I wanted after lots of phone calls back and forth. Lee has kept me updated and always called me straight back if not been available when I have called him. Lee is friendly and does his job very well. Would highly recommend him.
5/5
GoogleThis will be mine and my partners first time renting a property, our agent Beth has been extremely helpful throughout the whole process and made the process a lot less stressful than I should imagine it can be!
Hi Adam, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Beth, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
4/5
Googlereally unimpressed to find out landlords will request to have important information omitted from a listing, and these guys go along with it - irrespective of whether it causes confusion and wastes time. this is incredibly poor customer service. edit: will give credit where it's due, after leaving my review i received a call from the office who were very apologetic and understood my frustration. as much as i don't agree with omitting this information the way my complaint has been handled has definitely made me reconsider my initial review.
Hello there, We're really sorry to hear you've had a bad experience with us. Please do get in touch on the following number and request for Luke, our Head of Lettings to resolve this issue. 01603 783088 Thank you.
5/5
TrustpilotProfessional, friendly and welcoming
Having arrived in Norfolk to hopefully find my forever home I could not have wished for a warmer welcome. I met up with Emily Bygrave for my viewing who proved to be organised and professional. Emily easily answered my questions even out of hours. We met up for a further viewing which went equally as well and I was left in no doubt buying through Minors & Brady would be a good experience. Thank you Emily.
5/5
TrustpilotBrilliant from start to finish
Had the pleasure of Minors and Brady selling my house for me. From the word go they have been helpful in every way, I put my house on the market expecting it to be on there a while and they managed to sell it within 4 days. incredible! Thank you to Rosie Turley as our after sale representative I can’t put into words how helpful she was from weekly calls to check upon us right through to pushing for completion at the end and even managed to push a completion through a week early! So thank you it really wasappreciated! Also just want to say thank you to dan overy he was our representative at the very early stages of our sale and without him we wouldn’t have sold the house. Anyone looking for a top estate agent I can’t recommend minors and Brady enough.
5/5
TrustpilotWell done Cassandra!
Cass has been with me throughout my house purchase and has been a solution amazing. She has ensured things went as smoothly as possible and when things turned a bit tricky about completion date she chased things up and has worked really hard. I thoroughly recommend .minors and Brady for a future house move.
5/5
GoogleClaire Wilson from Minors & Brady was fantastic from the onset. She kept me up to date with any progress made during the purchase of my house, even faster than my solicitor. Nothing was too much trouble. Thanks Claire!
Hi Terri, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Claire, we will be sure to share your kind words with her. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotLee Mortier was brilliant from start to…
Lee Mortier was brilliant from start to finish, as were Connie and Emily. Connie got us a viewing as soon as I called, which was the day the house was advertised. Emily gave us a tour of the home shortly after and Lee and Emily both helped us to negotiate with the seller for a successful accepted offer. It was a smooth and easy experience. I would love to say I will use Lee and the team at Minors and Brady again but I probably won't because I don't plan on ever leaving this beautiful home once I'm in :)
5/5
GoogleWow wow wow. What an amazing agent to work with. I cannot thank Nagilla enough for all of her hard work and support these past few months. She has been the point of contact and is always available. She liaised between solicitors for both parties, at times very stressful conversations had. We have had an amazing experience with M&B throughout. Eventually exchanging yesterday. Thank you so very much for everything you have done Nagilla. You were amazing :)
5/5
GoogleClaire Wilson in after sales at Minors & Brady has been brilliant. We have really appreciated her weekly phone calls to keep us updated with our house purchase. Claire has regularly backed up her phone calls to us with emails and her regular communication has kept us informed at all times. Claire has also liaised with both our solicitor and the seller's solicitor to further hold everything together. Claire has been positive, professional and helpful at all times.
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Yes. Minors and Brady won Trusted Agent in The Trusted Agent 2026 awards. It also won Gold for Letting Agent in Norwich (NR10-16) at The British Property Awards 2023.
