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Richard James reviews

4.7

★★★★★ Excellent

191 reviews across 2 platforms

80 High Street, Wroughton SN4 9JZ

Richard James's Wroughton office at 80 High Street is rated 4.7 out of 5 across 191 reviews on two platforms, including 187 Google reviews rated 4.8. The 4 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.8 / 5

187

Reviews on Google

This office

Trustpilot logo

4

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wroughton office, from every platform, shown as written. First names only.

5/5

Google

James and staff at Richard James wroughton were brilliant. Kept us informed at a times. Handled all our enquires politely and efficiently.were very sympathetic when I was very ill and tool a lot of the stress and pressure with the buying of the bungalow off me. Thanks again

Sue · 24 March 2025

Agent replied · 24 August 2024

Thank you for your kind words! We are thrilled to hear that James and the team at Richard James Wroughton provided you with such a positive experience during the buying process. We always strive to keep our clients informed, handle inquiries efficiently, and provide exceptional service every step of the way. Your feedback means a lot to us, and we are always here to support you however we can.

5/5

Google

Chelsea was fantastic, constantly chasing for updates and really driving the process forward. She not only did this for the house we were buying through Richard James , but for the entire chain. This really made things move quickly, without her i am sure the process would've been at least a month longer. Excellent Service!

Matt · 22 May 2020

Agent replied · 21 June 2024

Thank you for the lovely review Matt! So pleased you were so happy with your experience with Chelsea and our Wroughton Office

5/5

Google

Hugo was a brilliant help with selling my property. Professional, attentive and a great communicator equally patient with my constant calls .His knowledge of the local area was an advantage too. Many thanks to the team.

Jean · 24 March 2023

Agent replied · 21 June 2024

Thank you for your 5 star review Jean! It's so great to hear such lovely feedback. I will make sure this gets back to Hugo and the team

5/5

Google

We had a very good experience with Richard James, the sold our house, our mother-in-law's and managed our sellers move and the whole process was very easy and the staff so helpful and nothing too much trouble. would highly recommend them to anyone.

Dexter · 25 April 2025

Agent replied · 22 September 2025

I'm thrilled to hear about your positive experience with Richard James and how smoothly they managed the process of selling your homes. It's always great when the staff goes above and beyond to make everything easy for you. Thank you for recommending them to others!

4/5

Google

Thanks especially to Jade, and latterly Julia, for their help in progressing our sale to exchange today. It's a stressful process but they deal politely and professionally with stressed-out clients! 4 stars given rather than 5 as wasn't overly impressed with another staff member, who has now left the company, but this shouldn't reflect on Jade, Julia and the remaining team.

Val · 3 August 2024

Agent replied · 24 August 2024

Thank you for your kind words, we truly appreciate your feedback and are delighted that Jade and Julia were able to assist you throughout the process. We apologize for any previous experiences that may not have met your expectations, but rest assured that we are continually striving to improve our services. We look forward to continuing to support you in the future.

5/5

Google

Huge thanks to Jake at Richard James Wroughton. He helped make stressful time easier with his approachable manner. Thanks Jake

Lucy · 24 March 2024

Agent replied · 21 June 2024

Thank you for the lovely review Lucy! I will make sure Jake gets your feedback

5/5

Google

Hayley was absolutely brilliant from start to finish. She worked tirelessly on my house purchase, liaising closely with multiple parties and communicating with me throughout the process. She’s a dedicated professional and I can’t praise her enough. Thank you Hayley and Richard James.

Anna · 24 March 2021

Agent replied · 21 June 2024

Thank you for the 5 star review Anna, we really appreciate you taking the time and we will be sure to pass on your lovely comments to Hayley.

5/5

Google

Sales progressor Hayley Walden was just what we needed at a stressful time buying our house, she did lots of chasing on our behalf and was quick to report back to us with updates etc. Very friendly and helpful. …

Simone · 30 September 2021

Agent replied · 21 June 2024

Thank you Simone, we really appreciate you taking the time to leave us a 5 star review :-) We'll be sure to pass on your kind comments.

5/5

Google

Thank you Callum for getting our property on the market so promptly, taking great photo's and being professional throughout. A massive thank you to Hayley also, who has communicated amazingly throughout the sale process and kept us up to …

Georgia · 30 September 2021

Agent replied · 21 June 2024

Thank you Georgia, we are so pleased to hear of your experience and for taking the time to leave us such a lovely review. We will be sure to pass on these comments to both Callum and Hayley. :-)

5/5

Google

A very stressful house sale (not due to Richard James I hasten to add) but Hayley was my life line nothing was too much for her and she kept me informed every step of the way.

Vicki · 24 March 2022

Agent replied · 21 June 2024

We are so sorry to hear about such a stressful house sale, but we are so pleased to hear of your positive experience with Hayley. We will be sure to pass on your kind words. Thank you, Vicki.

4/5

Google

Fredy was extremely good to deal with. Always returned calls and did what he said he would. It felt like he really cared. A true professional. Hayley was on the case, always available and did a worthwhile job. At the start, …

Lyn · 30 September 2020

Agent replied · 21 June 2024

Thank you for the review Lyn!

5/5

Google

Hayley Walden was such a huge help throughout my purchase. She was very professional and responsive and supported me with my every need, she couldn't have done more for me! Thank you Hayley :)

Sacha · 24 March 2022

Agent replied · 21 June 2024

Thank you for the 5 star review Sacha! We are so pleased to hear of your fantastic experience with Hayley and we'll be sure to pass on the message :-)

5/5

Google

Fantastic experience buying our first home with Richard James. Hayley was brilliant at helping us through the process and we love our new home!

Andrew · 24 March 2023

Agent replied · 21 June 2024

Thank you for the lovely 5 star review Andrew

4/5

Google

Richard James weren't my agent, however I did buy a house they were marketing. Hayley was brilliant at chasing the chain (there were 10 of us) and keeping everything moving for us. It was reassuring to know we were being kept informed.

Michelle · 22 May 2020

Agent replied · 21 June 2024

Hi Michelle. Thanks for the review. Really pleased we were able to help and keep such a long chain together! We wish you all the best for the future and look forward to working with you again.

5/5

Google

Hayley was a pleasure to work with. She was most professional and kept the sale progressing moving at a very fast rate, which is exactly what we asked from her. Thank you Hayley.

Richard · 24 March 2022

Agent replied · 21 June 2024

Thank you for your kind comments Richard. We are glad to hear that all went smoothly :-)

5/5

Google

We are continully told that moving house is the most stressful thing you'll ever do.. whilst this may be true, the process was certainly made much easier by Ross and his team. I was looking for a specific type of property so registerd my …

Chris · 30 September 2018

Agent replied · 21 June 2024

Thanks for the review Chris. Ross and the team are really pleased to have found your perfect home. We hope you keep in touch and wish you the best in your forever home.

5/5

Google

Hayley was amazing, she advised on both sale and purchase. She is definitely the reason we would return to Richard James Wroughton

Su · 24 March 2023

Agent replied · 21 June 2024

Thank you for the lovely 5 star review Su!

4/5

Google

Richard James dealt very efficiently and speedily with the sale of the property. Details were quickly put on the website and an offer came in soon after. Throughout the process Hayley kept us right up-to-date with proceedings until completion.Well done.

John · 22 May 2020

Agent replied · 21 June 2024

Thank you for the review John

5/5

Google

I am a mortgage broker from TED Mortgages and Hayley has been helping with the progression of one of the sales involving one of my clients. She has been brilliant and really has gone the extra mile. Thank you Hayley.

Chris · 22 May 2020

Agent replied · 21 June 2024

Thank you so much for the 5 star review Chris! So nice to hear not only clients have great experiences but outside mortgage advisers do as well! We will pass your feedback onto Hayley

5/5

Google

Excellent service on every count very happy with no probs at all

Dave · 2 October 2025

Agent replied · 9 October 2025

I'm thrilled to hear that you had an excellent experience with us! Thank you for your positive feedback and we look forward to serving you again in the future.

5/5

Google

Hayley Walden! Exceptional 5 Star service. Very responsive and professional in her approach. Hayley made a difficult transaction very much easier than it could have been. Thank you

Sylvia · 24 March 2022

Agent replied · 21 June 2024

Oh we are so pleased to hear this Sylvia! Thank you for taking the time to leave us this 5 star review :-) We'll be sure to pass on your lovely comments to Hayley.

5/5

Google

Hayley was so helpful and supportive, without her help I don't think we would have beaten the stamp duty deadline - thanks so Hayley you are brilliant.

N · 24 March 2022

Agent replied · 21 June 2024

Thank you for your kind words! We're thrilled to hear that Hayley was able to support you through the process. Feel free to reach out if you need any more help in the future.

5/5

Google

Perfection, very organised. No hassle. The experience was pleasant. Vivienne was very informative and had managed the entire transaction with high levels of professionalism. Thank you!

Mari · 24 March 2022

Agent replied · 21 June 2024

Thank you for the kind words! I'm so glad to hear that you had a pleasant experience with Vivienne. If you need any further assistance, feel free to reach out. Thank you for choosing our services!

4/5

Google

They were all really helpful Hayley was our communication person, who did keep us up to date as much as she could. Very please with the service. Would definitely recommend.

Sandra · 24 March 2021

Agent replied · 21 June 2024

Hello Sandra, Thank you for your review - we will be sure to pass on your comments to Hayley. We are glad you were pleased with the service that you received with us.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Richard James's Google reviews

Questions about Richard James

How many reviews does Richard James have?

Richard James's Wroughton office has 191 reviews across two platforms: 187 on Google, 4 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Richard James's rating?

Richard James is rated 4.7 out of 5 across all 191 reviews, and 4.8 out of 5 on Google from 187 reviews, checked 9 October 2026.

Where is Richard James's Wroughton office?

Richard James, 80 High Street, Wroughton SN4 9JZ.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.