Richard James reviews

★★★★★ 5/5

Google

I decided to use Richard James after being let down by another well-established estate agent, and I’m so glad I made the switch. The service I received was outstanding from start to finish, with no disappointments at all. Communication was consistent and reassuring throughout the process, and a special thank you to Jade (from the Wroughton Branch) for making everything run so smoothly. I would highly recommend Richard James to anyone looking for a reliable and professional estate agent.

Nikki · 18 April 2026

★★★★★ 5/5

Google

I’ve recently purchased a property through Richard James in Wroughton. The service I’ve received has been excellent. My viewings were conducted by Lara and were great. Lara was on time, knowledgeable and an absolute pleasure to deal with. I also had contact with Jade after my offer was accepted. Jade did a fantastic job of keeping me informed of progress along the way and even chased up my legal representative on my behalf. What a great team! I wouldn’t hesitate to use Richard James in the future.

Gav · 9 April 2026

★★★★★ 5/5

Google

Sales Progressor Emily has been really great throughout our sale, keeping us up to date, being empathetic and knowledgeable when we hit bumps in the road! Her weekly updates were really appreciated and helped ease our anxieties on what was happening! Every time I asked something Emily knew the answer which shows how experienced she is in her role and a great asset to M&B

Felicity · 20 June 2026

★★★★★ 5/5

Google

Amy is the letting agent for our property, and she has been outstanding throughout. As landlords, we value efficiency, clear communication, quick responses, and effective management, and Amy consistently delivers on all of these. She is by far the best letting agent we have worked with. Professional, reliable, and proactive, we would highly recommend her.

Daniel · 20 May 2026

★★★★★ 5/5

Google

We recently purchased a house through Richard James, and Jade Wilkes was absolutely fantastic from start to finish. She kept us updated every single week without fail, and even when she went on holiday, we weren’t forgotten, she handed us over to Hayley, who was also really helpful! Thank you, Jade, for making our house move so much smoother. It would have been far more stressful without your support and dedication. We truly appreciate all your help!

Jessica · 9 November 2025

★★★★★ 5/5

Google

We originally put our house on the market with the old town office of Richard James in May 2024 - we had Alex as our estate agent who was brilliant and sold our house quickly twice. Unfortunately once the process moved into the sales progression we had a terrible experience with the old town office on numerous occasions so asked to be reallocated a different sales progressor in the company - as we were purchasing our next house through the wroughton office we were thankfully allocated Jade. We couldn’t have been happier with the service we received once Jade took over - she was constantly in the know, gave timely updates and was transparent about everything which is what we had hoped for from the beginning. I wouldn’t hesitate to recommend the wroughton branch of Richard James to anyone looking to buy / sell. Jade is an asset to the team - thank you again Jade!

Rebecca · 16 September 2025

★★★★★ 5/5

Google

Me and my partner Recently moved into our first home and with no complaints to Richard James. James Sargeant was great and quick to reply and helpful in arranging house viewings. Jade Wilkes our sales negotiator was absolutely brilliant! I honestly think we wouldn't have moved in, in the time we did without Jade. She was on it every week in chasing our solicitors and keeping us updated. So helpful and just a really lovely person!!

Megan · 16 September 2025

★★★★★ 5/5

Google

I sold my house through Richard James Wroughton and completed in February. Although the process took a little longer than expected (due to unavoidable circumstances), I was kept well-informed throughout. The communication was excellent, and I always felt reassured that things were progressing. A big thank you to everyone involved in getting the sale over the line, and a special thank you to Jade for all your help towards the end!

Joanne · 16 September 2025

★★★★★ 5/5

Google

5 stars for Jade Wilkes at Richard James, from her first contact with us right until the completion date she was brilliant. She made the whole process of buying our first home straightforward, Jade was always very professional and proactive in making sure things were moving in the right direction. Thanks Jade, much appreciated

Jamie · 24 January 2026

★★★★★ 5/5

Google

I was very impressed and grateful for the effort put in to getting to exchange by Emily Stickler. She certainly lives up to her title of (Senior) Sales Progressor, and gets things done. Moving is incredibly stressful and it’s made easier …

Caroline · 20 April 2026

★★★★★ 5/5

Google

Jade has been amazing in supporting us to finally exchange on our house. Goes above and beyond to resolve any issues or answer any questions. Clearly cares about people and reaching their dreams. Thank you so much from Hazel and Jamie

Jamie · 23 April 2026

★★★★★ 5/5

Google

A review on miles and barr Folkestone. You guys were fantastic. From when the property went on the market. A visit from Sam. Support from Maddy, Kayleigh and probably so many more. Sorry I can't remember all your names! And Emily stickler who once the property was then offered and sold she has been fantastic. From the regular updates. The support in losing our lovely mum Anita. The compassion and understanding. You and your colleagues have gone above and beyond. I would give you more than 5 stars if I could! Thank you so much for everything!!!

Katie · 20 June 2026

★★★★★ 1/5

Trustpilot

Don’t trust Richard James

We made an offer on a property being sold by Richard James in early 2025. Our offer was rejected but nothing wrong with that. A few months later Richard James staff phoned us and asked if we were still interested in buying the property. They gave us some ridiculous story about the buyers splitting up and going their separate ways on the day contracts were to be exchanged. We told them we were still interested, our offer was accepted and we were told that the sellers wanted a quick sale because they had bought a property and wanted to move. There is always a delay while a solicitor is instructed, ID and money laundering checks are done, but we progressed as quickly as we could. Our surveyor gave up two days of his holiday to do the survey and produce the report. Richard James staff hassled us for weeks, emailing or phoning most days. On one day they phoned us five times between two junctions on the M5 while we were driving. Then it all went quiet. We heard nothing and we had to pursue them. The story changed again and now the sellers were stuck in legal negotiations about the property they were buying. They had been ready to move supposedly. We signed our copy of the contract and returned it to the solicitors and we transferred them the money. Out of nowhere Richard James staff contacted us and told us we needed to complete in 3 days! Richard James staff wanted to be the agents and the solicitors at the same time. By this time it was late November and we had multiple commitments we could not change including some time out of the UK in Eastern Europe. We agreed to exchange when we were back in the UK with a view to completion in late January. In early December Richard James staff contacted us and informed us that they had sold the house to someone else. Our researches revealed that they had relisted it on the market in November without telling us. We were left thousands of pounds out of pocket due to legal fees, surveyors fees, lost bank interest and fees to other professionals who had viewed the property with us. Our further researches revealed that Richard James has a habit of ‘sham listing’ properties for one day only when they have already sold them to their contacts without the properties being sold legitimately on the open market. Companies like Richard James are the reason estate agents are widely held in contempt and not trusted. They are unprofessional and untrustworthy. When we told the story to other agents without naming Richard James all of them said something along the lines of ‘that must have been Richard James’. We would never use Richard James again for buying or selling. We advise friends and family the same. Regulation of estate agents in the UK is well overdue. It is time that these unethical practices were outlawed. One star is a star too many for Richard James

Michael · 23 January 2026

★★★★★ 5/5

Google

My mum, Barbra, and I want to share a review for Jordan in particular. What we especially loved about being shown properties with Jordan was the absence of 'estate agent speak' (where they come out with stock phrases and you know they have …

Joanna · 20 February 2026

★★★★★ 5/5

Google

Good service overall from branch, Jade kept us informed on a weekly basis on the progress of our sale Shout out to the rest of the team at the wroughton office who were really good from start to finish

David · 17 March 2026

★★★★★ 5/5

Google

We bought our first home through Richard James and from start to finish were impressed with the service we received. Lucy McClymont's advice at the beginning was invaluable to us and our sales progressor Jade Wilkes was absolutely brilliant, very friendly and responsive. Would highly recommend RJ for those looking to buy or sell!

Emily · 9 October 2025

★★★★★ 5/5

Google

Really appreciate the support and kind gesture from everyone involved Many thanks to Emily Stickler for being kind and helpful always updating us with progress and updates.

Santa · 20 March 2026

★★★★★ 5/5

Google

Jade has been a wonderful support for myself during the sale of my property. She is a great asset to Richard James and herself and the team have been wonderful from start to finish.

Sue · 24 December 2025

★★★★★ 5/5

Google

Jade was absolutely BRILLIANT!! She kept us informed as to what was happening with regular updates, called every week to check in and was incredibly kind and understanding. We are so grateful, and will definitely ask Richard James to sell our house when the time comes around again!

Sarah-Louise · 24 June 2025

★★★★★ 5/5

Google

I don't usually write reviews but on this occasion I really wanted to express how impressed I've been with Maddy's commitment to arranging appointments, her interest in our requirements and her attention to fine details. With her very considerate and professional help, we've found our perfect property in Folkestone and are happily progressing towards completion.

Dave · 20 June 2026

★★★★★ 5/5

Google

I am writing this review for Jade Wilkes who was our sales negotiator, when selling my parents house through Richard James. Jade was very helpful and supportive throughout the process and maintained excellent communication. Thank you for all your help.

Clare · 10 August 2025

★★★★★ 5/5

Google

We have had a quite a lengthy and difficult move however, Jade has been brilliant throughout. She has been in regular contact, helped with all enquiries and questions promptly and put us at ease. Great customer service, thank you!!!

Chloe · 26 June 2025

★★★★★ 5/5

Google

Mo was a pleasure to deal with as a buyer: - no seedy tactics, just good gentle soft sales technique. He answered our enquiries with urgency, even after completion. One enquiry was on a Sunday when we couldn't figure out what was going on …

Calum · 29 June 2026

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, they failed to list the property for two weeks then listed it incorrectly and all the search parameters were wrong. They didn't carry out the marketing campaign as advertised until we rang to complain. When we got a sale they miss handled it and caused our buyers to look elsewhere then said it was not their fault after they had contacted the buyers to say the chain wasn't complete , after they had told them, a week before that it was complete. They then said the property we were buying was likely to take a few months to find somewhere to go and the buyers started looking elsewhere. Totally miss handled. Avoid at all costs

Andrew · 19 May 2026