Trusted Agent profile · Wrexham
Verified
★★★★★
203 reviews across 2 platforms
Ground Floor, Elwy House, Wrexham, LL11 1HF
Part of Belvoir, see every office.
Belvoir's office in Wrexham, at Ground Floor, is rated 4.3 out of 5 across 203 reviews on two platforms, including 181 Google reviews rated 4.2.
Every review we hold for the Wrexham office, from every platform, shown as written. First names only.
5/5
GoogleRichard was the most affable and convincing of the agents we invited to view our property. He made us believe that the service would be very personal and not referred to colleagues to sell. True to his word the service was almost entirely with Richard and we sold a quite unique property in just 10 days. His valuation advice was spot on! Would certainly recommend
5/5
GoogleJust wanted to say very impressed with the service the belvoir team delivered letting my property out this week. New tenants moved in within 3 weeks. Many thanks to the team at belvoir.
Hello Hannah, thank you so much for taking the time to leave a review and I'm happy we were able to help!
5/5
GoogleOne of the best letting agency in Wrexham. Great service and great team of dedicated and very helpful staff, keep up the good work.
5/5
GoogleEverything was done quickly and efficiently. Alicia has been extremely helpful throughout the process thank you. 🏡PositiveResponsiveness, Professionalism
We're glad to hear you received such a great service. We will pass on your comments to Alicia. If you have any further questions, please give us a call. We're always happy to help!
4/5
GoogleA good experience with Belvoir acting as both fully managed rental agents (as an overseas landlord they took care in my absence) and eventually through to sale as estate agents. Vaughan is extremely knowledgeable, I found him to be receptive and transparent regarding customer feedback and improvements on some small minor landlord issues. Thanks to the Belvoir Team!
5/5
GoogleThe staff are excellent, very helpful and attentive to detail. Vaughan has been brilliant.
Thank you very much for your generous comments Jennie - they are very much appreciated by the whole team.
5/5
GoogleWe were very impressed with Belvoir when we sold our house with them. A very nice team who made the process easy to understand and solved any issues that we encountered quickly and efficiently. I wouldn't hesitate to recommend them.
5/5
GoogleA professional and efficient service, made a difficult time more bearable.
Natalie it was a pleasure helping you with you move. We hope that you and Noodles are now happily settled. Best wishes, Rachael & the team at Belvoir Wrexham
5/5
GoogleI've been with Belvoir Wrexham for over 6 years and have always found their fully managed service to be both professional and personal. Sally and Vaughan run a great branch and have excellent staff. I would not have been able to manage my properties without their help & support.
5/5
GoogleCannot fault Belvoir for their service, their sales pitch was thorough and they followed through with all that was promised, their contact was plentiful and when hitting a wall with the solicitors Felicity and Richard were more than helpful in finding us answers and reassuring us. Thanks again
5/5
GoogleExtremely helpful, professional and friendly with both the recent sale and purchase of properties. Vaughan, Sam and Felicity all went out of their way to facilitate our requests and timetables, many of which were not straightforward. Many thanks. DET and NE
1/5
GoogleAbsolute bunch of unhelpful crooks.desperate to move from current property due to rogue landlord. We were told we would need a current landlords reference, we said this is obviously not possible. They did not offer an alternative or any other help. And would want nearly £300 for an agreement that you could get offline for free!!!!!!
Really disappointed to read your recent review on our level of service to you. Although you have not left your name(s) we believe we showed you a property in Cefn Y Bedd recently. When taking forward a tenancy we have no choice but to insist on a previous landlord reference, should the applicant be in another rental property at the time of their viewing - this is to protect the landlord who is our client. This was explained to you at the viewing and therefore in the absence of any landlord reference there was no point in us being able to offer any other property to you because you would not qualify for the same reasons outlined above. You also admitted at the viewing that it was your current landlords view that you had been late in the payment of the rent on successive occasions, again another reason that would disqualify you from renting a property with us. I am afraid that you are misinformed if you believe that you can download a suitable tenancy agreement on-line for free, this is not the case. In addition I would re-iterate that the £290 inc VAT that was quoted is to cover the 2.5 - 3 hours worth of administrative work that it takes to set up a valid tenancy agreement and complete the referencing. This payment also holds the property exclusively for the applicant. Finally I find it distasteful and malicious that you choose to use the word 'crooks' in describing my company. It is totally without foundation and is a wholly inaccurate description of the work we do and the values we adhere to. I would advise you to keep clear of such emotive and slanderous remarks otherwise I will take legal advice and you will be identified through your IP address.
5/5
GoogleFantastic service from Vaughan and the team, my property was listed quickly and efficiently. Vaughan knows the local market very well and was able to provide sound advice. Great company and service, would not hesitate to recommend. Thank you.
5/5
GoogleWe had a really excellent experience with Belvoir. Vaughan and Felicity were extremely helpful and went above and beyond what we expected. Within a few weeks of the house being on the market it was sold. Fantastic service.
5/5
GoogleI have been working with Vaughan and his team for 4 years or so now and I dont think about other letting agents. Any issues are quickly rectified and they basically look after my flat and their tenants completely.
5/5
GoogleExcellent response time and quality tradesman used to repair door of property I am renting. All resolved within 3 hours of contacting them.
5/5
GoogleWe were kept informed throughout the process of purchasing our property. Belvoir were more than willing to work with us through a couple of minor delays. The staff were always helpful and friendly, especially Richard and Felicity.
5/5
GoogleWe had a 'challenging' buyer whose representatives were taking forever to complete the sale, but Vaughan and the team at Belvoir (especially Felicity who was an absolute star) worked their socks off! Fully recommend.
5/5
GoogleAbsolutely amazing service from Lissy! Its my first time renting and i was such a apin with loads of questions and not having a clue what i was doing! And she was fantastic! Thank you so much Belvoir for all the Help!!!PositiveValue
Hi Amy, Thank you very much for your kind words. We are happy we could assist you in renting in your first home and in making it a pleasant experience.
1/5
GoogleAwful awful letting agents! My experience with them was attrocious! No repairs were ever taken seriously, I left my tenancy after 9 months and in that time they didn't even have working heaters and it took 5 months for a bathroom light to be fixed. It was truly horrific! One of the staff was exceptionally helpful, otherwise I found them rude and have no concern for a tenants welfare at all. They always blamed the landlord, however if you are an agent with apparently such a grand reputation, should you be taking on landlords like that?!?! A number of us left the complex for similar reasons which says it all! A truly horrific experience which I would never wish on anyone! Shocking!
1/5
GoogleOur experience with Belvoir lettings was not good, my elderly mother was their tenant and I dealt with them on her behalf. They are all about the landlord, tenants are not a priority. I raised a number of repair issues with Belvoir such as locked windows with no keys, faulty heating controls, faulty lights, missing carbon monoxide alarm, various trip and slip hazards, blocked guttering and others. After some chasing up, a few issues were resolved, but most were not. We were politely informed that the landlord “wanted to leave things”, and our requests were closed in their system. Totally unacceptable.
1/5
GoogleRented a property from belvoir and i know not to do that again, the customer service is useless, had problem after problem in the property and informed belvoir constantly, legally a property is uninhabitable if there is no heating, they could not of cared less, payed 6 months upfront and left after the third month it was unbearable, after leaving property, did not get any refund whatsoever so lost out on 3 months worth of rent, even when i did complain about all problems the staff were just rude, and did not care less, when i left property the company had the cheek to deduct costs to clean the property even though the property was in better condition than when we moved in, i don't understand how the company won awards it completely confuses me i do not recommend
4/5
GoogleI used Belvoir, Wrexham both as a letting agent and estate agent. At all times they were helpful and efficient . I would have no hesitation in recommending them.
5/5
Direct reviewsa personalized team focused on each client, I am 100% happy with the choice I made, very fast, professional, and attentive, at every stage of the process that I had, I recommend Belvoir to everyone who wants, in addition to a house, to choose a home, very satisfied with all the service provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Wrexham office has 203 reviews across two platforms: 181 on Google, 22 on Direct reviews.
Belvoir Wrexham is rated 4.3 out of 5 across all 203 reviews, and 4.2 out of 5 on Google from 181 reviews.
Belvoir Wrexham, Ground Floor, Elwy House, Wrexham, LL11 1HF.
