Trusted Agent profile · Wrexham
Verified
★★★★★
167 reviews across 2 platforms
Ground Floor, Elwy House, Wrexham, LL11 1HF
Part of Belvoir, see every office.
Belvoir's office in Wrexham, at Ground Floor, is rated 4.2 out of 5 across 167 reviews on two platforms, including 145 Google reviews rated 4.0.
Every review we hold for the Wrexham office, from every platform, shown as written. First names only.
5/5
GoogleExtremely helpful, professional and friendly with both the recent sale and purchase of properties. Vaughan, Sam and Felicity all went out of their way to facilitate our requests and timetables, many of which were not straightforward. Many thanks. DET and NE
1/5
GoogleAbsolute bunch of unhelpful crooks.desperate to move from current property due to rogue landlord. We were told we would need a current landlords reference, we said this is obviously not possible. They did not offer an alternative or any other help. And would want nearly £300 for an agreement that you could get offline for free!!!!!!
Really disappointed to read your recent review on our level of service to you. Although you have not left your name(s) we believe we showed you a property in Cefn Y Bedd recently. When taking forward a tenancy we have no choice but to insist on a previous landlord reference, should the applicant be in another rental property at the time of their viewing - this is to protect the landlord who is our client. This was explained to you at the viewing and therefore in the absence of any landlord reference there was no point in us being able to offer any other property to you because you would not qualify for the same reasons outlined above. You also admitted at the viewing that it was your current landlords view that you had been late in the payment of the rent on successive occasions, again another reason that would disqualify you from renting a property with us. I am afraid that you are misinformed if you believe that you can download a suitable tenancy agreement on-line for free, this is not the case. In addition I would re-iterate that the £290 inc VAT that was quoted is to cover the 2.5 - 3 hours worth of administrative work that it takes to set up a valid tenancy agreement and complete the referencing. This payment also holds the property exclusively for the applicant. Finally I find it distasteful and malicious that you choose to use the word 'crooks' in describing my company. It is totally without foundation and is a wholly inaccurate description of the work we do and the values we adhere to. I would advise you to keep clear of such emotive and slanderous remarks otherwise I will take legal advice and you will be identified through your IP address.
5/5
GoogleFantastic service from Vaughan and the team, my property was listed quickly and efficiently. Vaughan knows the local market very well and was able to provide sound advice. Great company and service, would not hesitate to recommend. Thank you.
5/5
GoogleWe had a really excellent experience with Belvoir. Vaughan and Felicity were extremely helpful and went above and beyond what we expected. Within a few weeks of the house being on the market it was sold. Fantastic service.
5/5
GoogleI have been working with Vaughan and his team for 4 years or so now and I dont think about other letting agents. Any issues are quickly rectified and they basically look after my flat and their tenants completely.
5/5
GoogleExcellent response time and quality tradesman used to repair door of property I am renting. All resolved within 3 hours of contacting them.
5/5
GoogleWe were kept informed throughout the process of purchasing our property. Belvoir were more than willing to work with us through a couple of minor delays. The staff were always helpful and friendly, especially Richard and Felicity.
5/5
GoogleWe had a 'challenging' buyer whose representatives were taking forever to complete the sale, but Vaughan and the team at Belvoir (especially Felicity who was an absolute star) worked their socks off! Fully recommend.
5/5
GoogleAbsolutely amazing service from Lissy! Its my first time renting and i was such a apin with loads of questions and not having a clue what i was doing! And she was fantastic! Thank you so much Belvoir for all the Help!!!PositiveValue
Hi Amy, Thank you very much for your kind words. We are happy we could assist you in renting in your first home and in making it a pleasant experience.
1/5
GoogleAwful awful letting agents! My experience with them was attrocious! No repairs were ever taken seriously, I left my tenancy after 9 months and in that time they didn't even have working heaters and it took 5 months for a bathroom light to be fixed. It was truly horrific! One of the staff was exceptionally helpful, otherwise I found them rude and have no concern for a tenants welfare at all. They always blamed the landlord, however if you are an agent with apparently such a grand reputation, should you be taking on landlords like that?!?! A number of us left the complex for similar reasons which says it all! A truly horrific experience which I would never wish on anyone! Shocking!
1/5
GoogleOur experience with Belvoir lettings was not good, my elderly mother was their tenant and I dealt with them on her behalf. They are all about the landlord, tenants are not a priority. I raised a number of repair issues with Belvoir such as locked windows with no keys, faulty heating controls, faulty lights, missing carbon monoxide alarm, various trip and slip hazards, blocked guttering and others. After some chasing up, a few issues were resolved, but most were not. We were politely informed that the landlord “wanted to leave things”, and our requests were closed in their system. Totally unacceptable.
1/5
GoogleRented a property from belvoir and i know not to do that again, the customer service is useless, had problem after problem in the property and informed belvoir constantly, legally a property is uninhabitable if there is no heating, they could not of cared less, payed 6 months upfront and left after the third month it was unbearable, after leaving property, did not get any refund whatsoever so lost out on 3 months worth of rent, even when i did complain about all problems the staff were just rude, and did not care less, when i left property the company had the cheek to deduct costs to clean the property even though the property was in better condition than when we moved in, i don't understand how the company won awards it completely confuses me i do not recommend
4/5
GoogleI used Belvoir, Wrexham both as a letting agent and estate agent. At all times they were helpful and efficient . I would have no hesitation in recommending them.
5/5
Direct reviewsa personalized team focused on each client, I am 100% happy with the choice I made, very fast, professional, and attentive, at every stage of the process that I had, I recommend Belvoir to everyone who wants, in addition to a house, to choose a home, very satisfied with all the service provided.
5/5
GoogleProfessional, friendly and knowledgeable are words I would describe all of the staff at Wrexham. I have been using them for a while now and they always exceed my expectations.
5/5
GoogleGreat team at Belvoir Wrexham - pleasure to work with a professional team especially Vaughan, Felicity and Amy- great service for both Lettings and Sales.
5/5
GoogleMy property has been let and managed by Belvoir for the last 4 years and I have found their service first class in all respects. The staff are friendly and helpful (with a special mention for Amy and Jake) always keeping in touch and dealing with problems promptly and efficiently.The sub-contractors have always been excellent in dealing with maintenance issues too. I have no hesitation in highly recommending Belvoir.
5/5
GoogleGreat Professional Staff. Very Polite and Helpful. Register To Find Your Perfect Home. In the Process of Hopefully Soon Finding My Happy Place. Email Alerts to your searches are excellent.
5/5
GoogleTo date, I have found the staff at Belvoir Wrexham, to be very friendly & extremely professional.
1/5
GoogleDo not go to this company if you have bad credit or an active ccj they will ask for 6 months rent upfront off you And offer no help. I am a small local business owner looking for another local business to help me out as have nowhere to live and belabour were polite but of no help 👎 …
5/5
GoogleHave used Belvoir for when we rented and bought a property. They are very quick at responding and are always happy to help.
5/5
Direct reviewsMy experience with Belvoir was very positive! My calls were always answered, email responses were quick, and everyone I spoke to was very friendly and had time to answer my (many) questions about properties, procedures, and paperwork. Now happily settled in, I???m still very grateful for the support I had!
5/5
GoogleHad an issue with a property we were looking to rent (had to pull out due to a change in circumstances.) They dealt with it promptly and with excellent customer care. A good measure of a business is their service when things take a turn for the unexpected, and they dealt with it with little fuss. Top notch.
5/5
GoogleExcellent. The team have been fully managing my rental property for over 4 years. No issues and really great company.
Hi Simon, Thank you for sharing your positive experience! We are please you are happy with our management service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Wrexham office has 167 reviews across two platforms: 145 on Google, 22 on Direct reviews.
Belvoir Wrexham is rated 4.2 out of 5 across all 167 reviews, and 4.0 out of 5 on Google from 145 reviews.
Belvoir Wrexham, Ground Floor, Elwy House, Wrexham, LL11 1HF.
