Every review we hold for the Wrexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently moved into a property through Belvoir in Wrexham and received excellent support throughout. Both Eve and Anna were friendly, efficient, and incredibly reassuring during the entire process. My email communications were mainly through Anna, and she was always clear, prompt, and professional. I also met both Anna and Eve at the Wrexham office, where they were welcoming and very helpful. Eve in particular was wonderfully supportive.
What stood out most was the professionalism, speed, and clarity at every stage. Their attitude and their consistent and supportive communication made the whole experience smooth and stress‑free. Highly recommended.
Steven · 10 June 2026
Agent replied · 10 October 2026
Many thanks for your review, Steven! We hope you're settling in!
★★★★★ 5/5
GoogleBelvoir Wrexham were brilliant in helping us to secure our rental property. From first viewing to handing over the keys & settling in - they were informative and responsive.
They answered questions and queries quickly and provided much needed reassurance about the processes and timescales involved in renting, easing our anxieties as first time renters making a big move.
Anna, Eve & Vaughan were all lovely, personable and knowledgeable helping make sure everything went smoothly.
Helen · 10 June 2026
Agent replied · 10 October 2026
Thank you so much Helen, that is a lovely review. Anna, Eve and Vaughan are very grateful for your kind words! We wish you all the best in your new home!
★★★★★ 5/5
GoogleI have used Belvoiur Wrexham on numerous occasions as a landlord and also utilising there sales department. I constantly receive the highest standard of service and professionalism with any matter which may arise. Vaughn and the team are always on hand to answer any query’s which I may have and are in constant feedback when dealing with a tenant. I will continue to use them in the future for the rental sector and also Sales. I cannot speak highly enough of the team and would recommend them to anybody who requires a letting or estate agent
Paul · 10 March 2026
Agent replied · 10 October 2026
Thank you so much for taking the time to leave such a fantastic review.
It means a great deal to Vaughan and the entire team to hear that you have consistently received the high standard of service and professionalism we strive to deliver. Building long-term relationships with our landlords and sellers is incredibly important to us, so your continued trust in both our Lettings and Sales departments is greatly appreciated.
★★★★★ 5/5
GoogleI worked with the team at Belvoir whilst searching for a short term let and I can honestly say they were all wonderful! They were professional, kind, supportive and always on hand to offer advice and guidance.
Every part of the service was exemplary- initial contact and communication from Anna and Eve was welcoming and efficient, viewings were positively guided by either Barry or Vaughan and then promptly followed up. I wholeheartedly recommend the team without reservation!
Lyn · 10 March 2026
Agent replied · 10 October 2026
We are pleased to hear about your wonderful experience with Anna, Eve, Barry and Vaughan. Thank you for recommendation Lyn!
★★★★★ 5/5
GoogleMy siblings and I were selling our late Mother’s house. We no longer live in the locality. The agent in the office knew the area very well and immediately could immediately pinpoint the exact location of the house. The staff dealt with viewings and fed back to us in a timely fashion. They coped very easily with sending details to all four siblings. On one occasion when we popped into the Wrexham office without an appointment, they were able to give us an immediate update without having to search out the details. They were always very polite, helpful and on the ball. From a seller’s point of view I would recommend them without hesitation. Thank you Sophie, Noah and Vaughn for your service.
Julia · 10 February 2026
Agent replied · 10 October 2026
We are thrilled to hear Sophie, Noah and Vaughan provided excellent service during your house sale. Thank you for recommending us.
★★★★★ 5/5
GoogleI had a good experience with Belvior and staying on one of their properties for 3years .
If you have any short comings they attend to them promptly . The company makes sure that the tenant is comfortable in the building they are living .
Annette ,the lady who comes for inspection every 3months is exceptionally friendly . She does her job with excellency and respects the tenants . She goes out of her way to ensure you are comfortable . I am a very clean person but I learned a lot on how to take care of the UK houses especially in winter to avoid moulds from her . I will recommend Belvior any given time .
Nobu · 10 February 2026
Agent replied · 10 October 2026
We are delighted to hear about your positive three-year experience. Thank you for recognising Annette's excellent work and recommending Belvoir.
★★★★★ 5/5
GoogleI had a great experience working with this agency to secure my current rental property. Anna and Eve were professional, responsive, and genuinely supportive throughout the entire process. They took the time to understand what I was looking for, kept me well informed, and made everything, from viewings to paperwork, smooth and stress-free. I would highly recommend them to anyone looking for a reliable and efficient letting agent. Once again, thank you Anna and Eve!☺️ xxxxx
JM · 10 February 2026
Agent replied · 10 October 2026
We are so happy to hear that Anna & Eve could make your experience so smooth! We hope you are settling in well! Thank you very much for your lovely review!
★★★★★ 1/5
GoogleBloody awful estate agents Belvoir is they confirmed via my email address on the 7th of December 2024 to view a property in Wrexham area at 10am til 10:30am on the 19th of December 2024 ....I phoned up Belvoir this evening ( 13/12/2024 ) to make sure that I have had confirmation to view the property ...only to be told they hadn't confirmed my time and date to view the property as it's not available that there is an application on it and that they were sorry for any in convenience ....I said I had an email to confirm the time and date to view it and they said that they had nothing on there side to say that they sent that email to me ????? ....absolutely bouncing I am ....they're ridiculous !!!!!!! I'm going to have a word with the manager of Belvoir and complain about this !!!!
C · 10 October 2025
Agent replied · 31 December 2024
Dear Clare,
As you know we were very sorry to read your review and after investigating it further, we personally called you today. Our diary did indeed show that you had booked a viewing for a rental property and this was confirmed on the 7th December by email. We had 130 individuals waiting to view this property and unfortunately, the property went under application on 12th December. We sent you an email on the 12th, which we can see you opened on the 14th December, notifying you of the cancellation as the property had gone under application. We appreciate this is a difficult market and properties are letting very quickly but I can see from our procedures, that you were fully informed of the cancelled viewing, well in advance of your appointment on the 19th December. We wish you every luck with your property search. Kind regards Sally
★★★★★ 5/5
GoogleWe recently purchased a property through Belvoir and we were very impressed with the service received. Nothing was too much trouble when we contacted them and a special thank you to Noah, Sophie and Vaughan making the process as smooth as it can be. Having had interactions with other agents during our search I am confident to advise Belvoir were head and shoulders above the rest.
Carly · 18 December 2025
Agent replied · 10 October 2026
Thank you so much for your kind words Carly, we really appreciate your feedback! We wish you all the best for the future!
Kind regards
The Belvoir Wrexham team
★★★★★ 5/5
GoogleThe team at Belvior Wrexham manage our portfolio of properties. Always receive an excellent service, and the team deliver a sensible service to help both tenants and landlords to get the best experience. Many thanks to all the team.
Kevin · 10 June 2026
Agent replied · 10 October 2026
Thank you for your review Kevin! It's a pleasure working with you and your tenants!
★★★★★ 5/5
GoogleIt was a great experience to rent a property via Belvior. I was really happy with the moving in. Whenever I had a query or any issues with the paperworks, Eve and Anna always helped me with my queries. They were absolutely amazing with helping me to moving into the property. From the beginning of the process till the moving, they have always helped me and made my moving easier. They have also asked me to contact them if I have any issues with the property in the future.
SOURAV · 10 July 2026
Agent replied · 10 October 2026
Thank you for your kind words Sourav, it's very much appreciated.
★★★★★ 5/5
GoogleHad great experience with Belvoir through the process, they were very understanding and honest.
Will say their were problems with flat, but they were completely transparent about it and we were alright with that, which was a lovely change compared to previous agencies. We understand not every property is perfect, and the fact they were open about that was so so nice.
Mainly spoke with Anna and Eve who were all very very lovely.
Would come again :)
Theo · 10 July 2026
Agent replied · 10 October 2026
Thank you for your review, Theo! We are glad our transparency is appreciated and please don't hesitate to contact us, should you need us at all during your tenancy.
★★★★★ 5/5
GoogleSuperb team over at Belvoir Wrexham, everything dealt with in a timely manner, reporting any issues on their app is easy.
I would definitely choose Belvoir again if it was an option
Henry · 10 June 2026
Agent replied · 10 October 2026
Thank you for your review Henry! We wish you the best with your next chapter!
★★★★★ 5/5
GoogleA huge thank you to all at belvoir for helping mine and my partners relocation be as successful and as smooth as it could be. After a minor blip with a property no longer being available that we had gone for, nothing was too much trouble with aiding us to find another that suited our needs. Relocating to a new area is tricky but all the stress was taken away from us by Belvoir.
A special thank you to Ffion for all your hard work and help with making our relocation so easy, we honestly cannot thank you enough for all your help with securing such a beautiful home.
Ashleigh · 13 February 2025
Agent replied · 13 February 2025
I love this Ashleigh as I know how close Ffion particularly worked with you both, she knew what you were looking for and how you had been disappointed with the change in the original property.
A huge thank you to you for taking the time to leave this amazing review.
Wishing you lots of happiness,
Rachael and the Belvoir team
★★★★★ 5/5
GoogleI have had many contacts at Belvoir in the past three years, everyone was very helpful. My exit from the property was handled by Annette who was extremely proactive, communicative and helpful given the nature of my exit and the new incoming tenant.
Thanks Annette.
Tony · 10 February 2026
Agent replied · 10 October 2026
Thank you for your valuable feedback, Tony! It's been a pleasure to have assisted you over your 3 years with us.
★★★★★ 5/5
GoogleHighly recommend this letting agency! A special thank you to Anna and Eve for their amazing support throughout our renting journey. They were professional, friendly, and always quick to answer our questions, making the whole process smooth and stress-free. We truly appreciate your help and excellent service. Wishing you both continued success!
Nimmy · 10 August 2026
★★★★★ 5/5
GoogleMyself and brother have dealt with Belvoir on various occasions for our rental properties. Cannot fault them. Always at the end of the phone, great advice and very professional throughout the process. Special mention to Vaughan, Ffion and Sally as these are the people I went through the most but the team as a whole are fantastic.
Certainly recommend this estate agents and will be definitely using them again in the future.
Nicola
Nicola · 11 April 2025
Agent replied · 12 April 2025
Hi Nicola & Paul,
Thank you so much for your kind words and fantastic review! We're absolutely thrilled to hear you were so pleased with the service you received. Going the extra mile for our clients is what we strive for every day, so your feedback truly means a lot to us.
It was a pleasure working with you, and we look forward to supporting you again in the future.
Best wishes,
The Belvoir Wrexham Team
★★★★★ 5/5
GoogleAmazing experience with Belvoir wrexham.
I was in the middle of relocating for a new job and I wasn't having much luck. Until I found a property with Wrexham Belvoir.
Ffion, Rhys and Rachel have been outstanding from start to finish. Went above and beyond for every need and nothing was ever too much for them.
I would definitely recommend using them for Wrexham and surrounding areas.
5* service.
Kindest regards again guys.
Aaron Howells.
Aaron · 13 February 2025
Agent replied · 13 February 2025
Hi Aaron, it was fantastic finding you such a lovely house that we are sure you will love.
We wish you all of the luck in the world with your new job and new home, exciting times ahead!
Best wishes,
Rachael and the Belvoir team
★★★★★ 5/5
GoogleI have recently dealt with Belvoir to rent a studio flat for my niece .
I can honestly say that we had the best experience and the service we could have hoped for. Everyone in the office is so friendly. But the biggest thanks I want to address to EVE and ANNA. They helped us with all the questions and the paperwork, there was no hassle. We have been informed with every single step they have made and what to expect throughout the process.
The move in date has been given to us in advance, and my niece moved in on the very day.
Highly recommend Belvoir and their agents .
Palina · 10 April 2026
Agent replied · 10 October 2026
We appreciate your feedback and are very pleased to hear of your positive experience!
★★★★★ 5/5
GoogleExcellent and very supportive service! Everything was easy to arrange, and communication was always quick and clear. Special thanks to Annette, who was extremely professional, helpful, and answered all my questions with great care. Highly recommended!
Gundars · 10 February 2026
Agent replied · 10 October 2026
Thanks for your kind words! We are delighted we could be of assistance and we hope you settle in well! Will share your special thanks with Annette.
★★★★★ 1/5
GoogleBelvior Wrexham Branch - took £85 from the deposit to clean some curtains as there was little bit of cat hair on the bottom of them. For the same replacement was £40 for brand new. We had paid for bulk collection from the local council due to the damp in the property which caused mould to grown in the living room furnishings. The skirting board had began to rot away due to the damp (this was an ongoing issue for over 12 months nothing sorted). There was a big damp patch on the outside of the property which was raised but they confirmed that they won’t fix until it damages the inside.
Ruan their employee has been rude in the phone calls and emails. We have now had to ask him to stop contacting us as due to his attitude. We have done everything we can. The contract (tenancy) July 27th and deposit has been returned so there is no reason for them to continue with the harassment.
Response to reply
As you can see by Sallys response they are not willing to accept that one of their staff members Ruan to be totally unprofessional and respond with aggression as not willing to also accept that some of their practices are totally unwarranted.
In regards to the collection of items we have escalated this with the council and also had to continued to return to the flat to remove the other items that are being left by these tenants that are complaining. Happy to forward the pictures on as these have been taken. We no longer are in the area of the flat and have been doing yourselves the favour to make sure the items are collected. Response from the council as of yesterday “if the estate agents want to chase the collection they will need to contact Flintshire refurbs”
In regards to the damp this was going on over 12 months. This included contractors coming out confirming the ventilation ducts in the flat was inadequate due to them leading to nowhere and needed redoing. This was not done. Electrical sockets needing replaced due to damp getting in them and required replacing. The estate agents supplying a small dehumidifier because of the damp. The skirting boards rotting away due to the damp. Sending contractors out to clean the damp and paint over where they have worker. We have enough evidence to prove otherwise.
As now the contract has been terminated and deposit return “this was only accepted due to Ruans persistent emails” and we wanted the communication with him and the estate agent to be over due to the poor customer service they provide. Ruan agreed there to be no further contact from the office due to this reason. I would really suggest that some of the team receive training in telephone manners.
If they would like to discuss this further they have our contact information.
Christian · 7 September 2024
Agent replied · 31 December 2024
Dear Christian,
We were sorry to read your one-star review and note you have left this on behalf of the occupier, as you are not the named occupier.
Prior to the end of any tenancy, an Occupier is asked to return the property in the same condition as recorded in the inventory at the start of the tenancy (allowing for fair wear and tear). Cat hair and rubbish left outside the property, does not fall within ‘fair wear and tear’.
At the start of the tenancy, the curtains were not recorded as having ‘cat hair’ present. By signing the Occupation Contract, he has agreed to, ‘keep the dwelling, clean and tidy and respectable including keeping curtains or blinds clean’. The curtains were not left clean. Johnsons quoted £80 to clean a set of long curtains. To therefore go to the property, take down the curtains, take the curtains to Johnson’s, recollect the curtains, rehang the curtains, I believe a claim of £85 is more than fair. Of course, if the Occupier wanted to replace the curtains for a brand-new pair at £40, as noted in your review, the Occupier had every opportunity to check with us before vacating the property. Every deposit is protected within a Custodial Scheme, it is therefore not possible for us to 'take' £85 from a deposit. When a claim is submitted an Occupier, you can choose to agree or disagree to that claim, in this instance the Occupier agreed to the claim and chose not to provide the Custodial Scheme with evidence to the contrary.
As the Occupier knows, an independent damp specialist carried out an assessment of the property and did not find damp at the property.
In relation to the rubbish that the Occupier left outside the dwelling, we understand the Occupier paid the Council to remove his rubbish. Unfortunately, the rubbish has not been removed. It remains his responsibility to ensure that whoever he pays to remove the rubbish, does so, on his behalf. Ruan, our Maintenance manager, has quite rightly followed this up with the Occupier. We strongly recommend that he takes this matter further with the Council, as we are now receiving complaints from other residents. If the rubbish is not removed, the Landlord may wish to pursue this matter via the Court.
Kind regards
Sally Schofield
Belvoir
Response to reply
Thank you Christian for escalating this with the Council. Unfortunately, when rubbish is left outside the property, other individuals can mistake this for being an acceptable place to leave rubbish, which of course it isn’t. Calling the Council to remove your own rubbish, is not doing us a favour, the Occupier has a contractual obligation to ensure all his rubbish is removed at the end of his tenancy. It is not our job to chase the Council for the removal of his rubbish, this is a matter for the Occupier who left the rubbish.
With regards to reports of damp, we take our guidance from the professionals and instructed a damp specialist to assess the rental property. Their report states moisture levels were below the threshold and no damp was found to be present at the property.
Ruan does not deal with deposit claims so the Occupier will not have been liaising with him at this time. However, I accept Ruan will have been persistent in his emails to remove the rubbish, as the property was vacated on the 27th July and the rubbish left behind still remains in situ. If the rubbish is not removed by Tuesday 10th September, we will advise the Landlord and as mentioned, he may choose to pursue this matter via the Court.
We will not reply further, if you wish to discuss the removal of the rubbish, please contact our office.
★★★★★ 5/5
GoogleAfter nearly 7 years, my children and I have finally moved on from our home, and I couldn't leave without praising the team at Belvoir. They have been wonderful to us throughout our entire tenancy. Whenever we faced issues, especially repairs that were difficult due to the landlord, Belvoir stepped up and made sure things got done. They truly cared about our well-being as a family, and I’m so grateful for their support over the years."
I particularly want to highlight Annette, who handled our quarterly inspections. She is an absolute credit to the team, professional, helpful, and a very genuine person. It was always a pleasure to see her, and she made what can be a stressful process feel friendly and easy. We’ll certainly miss her!"
Huge thankyou to everyone at Belvoir for all your help. You've been amazing!
⭐️⭐️⭐️⭐️⭐️
Loz · 10 February 2026
Agent replied · 10 October 2026
Thank you for your review! We wish you all the best in your new home!
★★★★★ 5/5
GoogleI worked with Belvoir to find myself a new place to call home. It was an easy experience because of the help of both Eve and Anna. They guided me in the process every step of the way and made sure my needs were met with the property I chose. Belvoir was a good choice for me.
Kimberly · 10 July 2026
Agent replied · 10 October 2026
Thank you for your review, Kimberly! We're glad we could help and wish you the best in your new home!
★★★★★ 5/5
GoogleI recently required Belvoir to search through archives to release a TDS Deposit belonging to outgoing Tenants. Belvoir’s staff were very helpful. Whilst the procurement process wasn’t, in this case, straightforward Belvoir’s staff sympathetically, and in a timely fashion, pursued this to it’s conclusion.
Based on this experience I would happily recommend Belvoir’s services to anyone requiring them.
Mary · 10 June 2026
Agent replied · 10 October 2026
Thank you for sharing your experience! We appreciate your recommendation and recognition.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
