Every review we hold for the Wrexham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleA huge thank you to all at belvoir for helping mine and my partners relocation be as successful and as smooth as it could be. After a minor blip with a property no longer being available that we had gone for, nothing was too much trouble with aiding us to find another that suited our needs. Relocating to a new area is tricky but all the stress was taken away from us by Belvoir.
A special thank you to Ffion for all your hard work and help with making our relocation so easy, we honestly cannot thank you enough for all your help with securing such a beautiful home.
Ashleigh · 13 February 2025
Agent replied · 13 February 2025
I love this Ashleigh as I know how close Ffion particularly worked with you both, she knew what you were looking for and how you had been disappointed with the change in the original property. … More
★★★★★ 5/5
GoogleMyself and brother have dealt with Belvoir on various occasions for our rental properties. Cannot fault them. Always at the end of the phone, great advice and very professional throughout the process. Special mention to Vaughan, Ffion and Sally as these are the people I went through the most but the team as a whole are fantastic.
Certainly recommend this estate agents and will be definitely using them again in the future.
Nicola
Nicola · 11 April 2025
Agent replied · 12 April 2025
Hi Nicola & Paul,
Thank you so much for your kind words and fantastic review! We're absolutely thrilled to hear you were so pleased with the service you received. Going the extra mile for our clients is what we strive for every day, so your feedback truly means a lot to us.
It was a pleasure working with you, and we look forward to supporting you again in the future.
Best wishes,
The Belvoir Wrexham Team
★★★★★ 1/5
GoogleBloody awful estate agents Belvoir is they confirmed via my email address on the 7th of December 2024 to view a property in Wrexham area at 10am til 10:30am on the 19th of December 2024 ....I phoned up Belvoir this evening ( 13/12/2024 ) to make sure that I have had confirmation to view the property ...only to be told they hadn't confirmed my time and date to view the property as it's not available that there is an application on it and that they were sorry for any in convenience ....I said I had an email to confirm the time and date to view it and they said that they had nothing on there side to say that they sent that email to me ????? ....absolutely bouncing I am ....they're ridiculous !!!!!!! I'm going to have a word with the manager of Belvoir and complain about this !!!!
C · 17 December 2024
Agent replied · 31 December 2024
Dear Clare,
As you know we were very sorry to read your review and after investigating it further, we personally called you today. Our diary did indeed show that you had booked a viewing for a rental property and this was confirmed on the 7th December by email. We had 130 individuals waiting to view this property and unfortunately, the property went under application on 12th December. We sent you an email on the 12th, which we can see you opened on the 14th December, notifying you of the cancellation as the property had gone under application. We appreciate this is a difficult market and properties are letting very quickly but I can see from our procedures, that you were fully informed of the cancelled viewing, well in advance of your appointment on the 19th December. We wish you every luck with your property search. Kind regards Sally
★★★★★ 5/5
GoogleAmazing experience with Belvoir wrexham.
I was in the middle of relocating for a new job and I wasn't having much luck. Until I found a property with Wrexham Belvoir.
Ffion, Rhys and Rachel have been outstanding from start to finish. Went above and beyond for every need and nothing was ever too much for them.
I would definitely recommend using them for Wrexham and surrounding areas.
5* service.
Kindest regards again guys.
Aaron Howells.
Aaron · 13 February 2025
Agent replied · 13 February 2025
Hi Aaron, it was fantastic finding you such a lovely house that we are sure you will love.
We wish you all of the luck in the world with your new job and new home, … More
★★★★★ 1/5
GoogleBelvior Wrexham Branch - took £85 from the deposit to clean some curtains as there was little bit of cat hair on the bottom of them. For the same replacement was £40 for brand new. We had paid for bulk collection from the local council due to the damp in the property which caused mould to grown in the living room furnishings. The skirting board had began to rot away due to the damp (this was an ongoing issue for over 12 months nothing sorted). There was a big damp patch on the outside of the property which was raised but they confirmed that they won’t fix until it damages the inside.
Ruan their employee has been rude in the phone calls and emails. We have now had to ask him to stop contacting us as due to his attitude. We have done everything we can. The contract (tenancy) July 27th and deposit has been returned so there is no reason for them to continue with the harassment.
Response to reply
As you can see by Sallys response they are not willing to accept that one of their staff members Ruan to be totally unprofessional and respond with aggression as not willing to also accept that some of their practices are totally unwarranted.
In regards to the collection of items we have escalated this with the council and also had to continued to return to the flat to remove the other items that are being left by these tenants that are complaining. Happy to forward the pictures on as these have been taken. We no longer are in the area of the flat and have been doing yourselves the favour to make sure the items are collected. Response from the council as of yesterday “if the estate agents want to chase the collection they will need to contact Flintshire refurbs”
In regards to the damp this was going on over 12 months. This included contractors coming out confirming the ventilation ducts in the flat was inadequate due to them leading to nowhere and needed redoing. This was not done. Electrical sockets needing replaced due to damp getting in them and required replacing. The estate agents supplying a small dehumidifier because of the damp. The skirting boards rotting away due to the damp. Sending contractors out to clean the damp and paint over where they have worker. We have enough evidence to prove otherwise.
As now the contract has been terminated and deposit return “this was only accepted due to Ruans persistent emails” and we wanted the communication with him and the estate agent to be over due to the poor customer service they provide. Ruan agreed there to be no further contact from the office due to this reason. I would really suggest that some of the team receive training in telephone manners.
If they would like to discuss this further they have our contact information.
Christian · 7 September 2024
Agent replied · 31 December 2024
Dear Christian,
We were sorry to read your one-star review and note you have left this on behalf of the occupier, as you are not the named occupier.
Prior to the end of any tenancy, an Occupier is asked to return the property in the same condition as recorded in the inventory at the start of the tenancy (allowing for fair wear and tear). Cat hair and rubbish left outside the property, does not fall within ‘fair wear and tear’.
At the start of the tenancy, the curtains were not recorded as having ‘cat hair’ present. By signing the Occupation Contract, he has agreed to, ‘keep the dwelling, clean and tidy and respectable including keeping curtains or blinds clean’. The curtains were not left clean. Johnsons quoted £80 to clean a set of long curtains. To therefore go to the property, take down the curtains, take the curtains to Johnson’s, recollect the curtains, rehang the curtains, I believe a claim of £85 is more than fair. Of course, if the Occupier wanted to replace the curtains for a brand-new pair at £40, as noted in your review, the Occupier had every opportunity to check with us before vacating the property. Every deposit is protected within a Custodial Scheme, it is therefore not possible for us to 'take' £85 from a deposit. When a claim is submitted an Occupier, you can choose to agree or disagree to that claim, in this instance the Occupier agreed to the claim and chose not to provide the Custodial Scheme with evidence to the contrary.
As the Occupier knows, an independent damp specialist carried out an assessment of the property and did not find damp at the property.
In relation to the rubbish that the Occupier left outside the dwelling, we understand the Occupier paid the Council to remove his rubbish. Unfortunately, the rubbish has not been removed. It remains his responsibility to ensure that whoever he pays to remove the rubbish, does so, on his behalf. Ruan, our Maintenance manager, has quite rightly followed this up with the Occupier. We strongly recommend that he takes this matter further with the Council, as we are now receiving complaints from other residents. If the rubbish is not removed, the Landlord may wish to pursue this matter via the Court.
Kind regards
Sally Schofield
Belvoir
Response to reply
Thank you Christian for escalating this with the Council. Unfortunately, when rubbish is left outside the property, other individuals can mistake this for being an acceptable place to leave rubbish, which of course it isn’t. Calling the Council to remove your own rubbish, is not doing us a favour, the Occupier has a contractual obligation to ensure all his rubbish is removed at the end of his tenancy. It is not our job to chase the Council for the removal of his rubbish, this is a matter for the Occupier who left the rubbish.
With regards to reports of damp, we take our guidance from the professionals and instructed a damp specialist to assess the rental property. Their report states moisture levels were below the threshold and no damp was found to be present at the property.
Ruan does not deal with deposit claims so the Occupier will not have been liaising with him at this time. However, I accept Ruan will have been persistent in his emails to remove the rubbish, as the property was vacated on the 27th July and the rubbish left behind still remains in situ. If the rubbish is not removed by Tuesday 10th September, we will advise the Landlord and as mentioned, he may choose to pursue this matter via the Court.
We will not reply further, if you wish to discuss the removal of the rubbish, please contact our office.
★★★★★ 5/5
GoogleWe recently purchased a property through Belvoir and we were very impressed with the service received. Nothing was too much trouble when we contacted them and a special thank you to Noah, Sophie and Vaughan making the process as smooth as it can be. Having had interactions with other agents during our search I am confident to advise Belvoir were head and shoulders above the rest.
Carly · 18 December 2025
★★★★★ 1/5
GoogleI would not recommend using this agent to let your property. I found Vaughan to be very unprofessional, particularly disappointed by the way he spoke negatively about other agents. That kind of approach felt inappropriate and didn’t inspire confidence. I expected a more respectful and professional attitude when dealing with such an important matter.
Amelia · 23 October 2025
★★★★★ 1/5
GoogleWrexham branch are an absolute shambles! Very unprofessional and terrible communication - different staff saying completely different things and contradicting themselves, agents texting on their phones during viewings, no callbacks after multiple requests, no replies or confirmation of receiving emails and completely bizarre application policy. AVOID!
*Response to your reply*
Firstly, congratulations on replying to a public review so quickly! Unfortunately you definitely didn’t offer that response to the number of emails we sent (I’m more than happy to forward the email trail and when we had to ask for confirmation that you’d even received our emails).
Secondly, four of us went to view a property with you and all four of us had to interrupt your agent whilst he was repeatedly texting on his phone to ask him questions about the property. This agent also told us that there had been very little interest in the property and that we could apply and pay a holding deposit to take the property off the market.
After numerous emails and phone calls to the office with promises of callbacks that didn’t happen, we finally spoke to someone else who told us the complete opposite and that there had been several viewings and applications.
Finally, your lack of concern about running a company in this manner and the fact that you are implying that we are lying about the awful experience we had dealing with you (we have absolutely no reason to do this and actually withdrew our application because we were so concerned about your unprofessionalism/were not declined by the landlord, as you also implied in your public reply), rather than trying to rectify the incredibly poor service leads me to repeat my previous review…. AVOID!
Julie · 1 January 2023
Agent replied · 31 December 2024
Very sorry to read your review Julie.
I understand that you are disappointed and frustrated that you did not get to rent the property you wanted. As I'm sure you can appreciate as Letting Agents we take all instructions and ultimate decisions from our clients, no final decisions are taken by ourselves.
However, for the purposes of clarity we need to state that your description of our behaviour and actions are not ones we recognise and are indeed at complete odds with your recollection.
We hope you find another property that meets you requirements very soon.
★★★★★ 1/5
GoogleBloody awful estate agents Belvoir is they confirmed via my email address on the 7th of December 2024 to view a property in Wrexham area at 10am til 10:30am on the 19th of December 2024 ....I phoned up Belvoir this evening ( 13/12/2024 ) … More
C · 29 December 2024
Agent replied · 27 February 2025
Dear Clare,
As you know we were very sorry to read your review and after investigating it further, we personally called you today. Our diary did indeed show that you had booked a viewing for a rental property and this was confirmed on the 7th December by email. We had 130 individuals waiting to view this property and unfortunately, the property went under application on 12th December. We sent you an email on the 12th, which we can see you opened on the 14th December, notifying you of the cancellation as the property had gone under application. We appreciate this is a difficult market and properties are letting very quickly but I can see from our procedures, that you were fully informed of the cancelled viewing, well in advance of your appointment on the 19th December. We wish you every luck with your property search. Kind regards Sally
★★★★★ 5/5
GoogleI’ve been renting through Belvoir for a number of years now and can say the service has always been excellent!! It’s so simple & straightforward with Belvoir never any complications or hassle. Ruan in particular has been exceptional, whenever there’s a maintenance issue he doesn’t hesitate to resolve it in the most efficient manner & he keeps us updated through every step. He’s a great asset to Belvoir!
Kelsi · 20 August 2025
Agent replied · 31 July 2025
Dear Kelsi,
Thank you so much for your kind words and for highlighting Ruan's exceptional service !
We would like to thank you for taking the time and trouble to comment and your continued custom is very much appreciated by all of us.
Thank you.
★★★★★ 5/5
GoogleExcellent service from the whole team 👍 with Me living in Canada Aimee went above and beyond in the whole process of the property sale and I would highly recommend Her if your looking to sell or buy 👍👍👍 …
Neal · 6 December 2024
Agent replied · 31 December 2024
Hi, thank you so much for taking the time to leave this incredible 5 star review. Aimee is delighted that you are highly recommending her from your own experience and we certainly appreciate how difficult it can be for overseas clients. Best wishes, Rachael & The Wrexham Belvoir Team.
★★★★★ 5/5
GoogleA huge thank you to Aimee and Sophie!! From the initial viewing with Aimee and to lengthy process caused by probate. Sophie had kept us more up-to-date than our own solicitor! Both were very professional and friendly. Would thoroughly recommend Belvoir.
Stuart · 29 October 2024
Agent replied · 26 February 2025
Thank you very much Stuart - my colleagues will greatly appreciate your comments and we wish both of you every happiness in your new home.
★★★★★ 5/5
GoogleVaughan and his team have been excellent in their service , professionalism and enthusiasm which has been a refreshing change to any estate against I have previously used. I would not hesitate to recommend them to anyone wanting a top class estate agent who knows the area , and has a wealth of experience of every aspect of selling houses in the wrexham area and surrounding areas . Thank you Vaughan and your team who were always polite and helpful and for your great service !
Keith · 6 May 2024
★★★★★ 5/5
GoogleI lived in a Belvoir-managed property for five years, and the only person I want to highlight is Annette. She was the one who truly supported me throughout my tenancy, always pointing me in the right direction, helping me get things sorted, and going above and beyond when I was unwell after my stroke in 2023.
Her kindness, guidance, and willingness to help made a genuine difference, and I really appreciate everything she did for me.
Thank you, Annette.
Ryan · 21 November 2025
★★★★★ 5/5
GoogleWe cannot fault the flawless experience we have had from Belvoir. We noticed our neighbour sold her home with Belvoir after only being on the market for the week. They gave me the contact details for Vaughan, who was more than accommodating with coming over to discuss our needs and view the property at a time that suited us. You can tell he and the team care about each property they are entrusted to sell with the level of details with the photos taken and descriptions. We were keen to be on the market as soon as possible and Vaughan made sure the listing was ready and live within a few days for us.
As soon as our home was on the market, we were inundated with appointments and interest, which was amazing and shows the powerful market presence Belvoir has. We received feedback from the team after each day of appointments.
I have dealt with Vaughan, Felicity and Aimee, who have all been professional, friendly and prompt whenever I have been in touch with the office.
Many thanks to all the Belvoir Team!
A · 6 January 2023
★★★★★ 5/5
GoogleWe cannot fault the flawless experience we have had from Belvoir. We noticed our neighbour sold her home with Belvoir after only being on the market for the week. They gave me the contact details for Vaughan, who was more than accommodating with coming over to discuss our needs and view the property at a time that suited us. You can tell he and the team care about each property they are entrusted to sell with the level of details with the photos taken and descriptions. We were keen to be on the market as soon as possible and Vaughan made sure the listing was ready and live within a few days for us.
As soon as our home was on the market, we were inundated with appointments and interest, which was amazing and shows the powerful market presence Belvoir has. We received feedback from the team after each day of appointments.
I have dealt with Vaughan, Felicity and Aimee, who have all been professional, friendly and prompt whenever I have been in touch with the office.
Many thanks to all the Belvoir Team!
Jonathan · 1 January 2023
★★★★★ 5/5
GoogleI have so far received the best service for Belvoir! Every staff member i have spoken to are so helpful but i must say Anna has gone above and beyond to get us the property we wanted, I also went in yesterday with a bunch of questions due to it being my first time renting and the lady was so helpful and provided me with everything! really can’t fault them.
Caitlin · 18 September 2025
★★★★★ 5/5
GoogleBelvoir have been fantastic for me.
I have spent the best part of 3 months looking for a property and it was only once Belvoir had gone out of their way I have managed to get the move all sorted.
I would recommend them, very friendly and helpful. Rhys, Ffion and Rachel have been incredible.
Dave · 4 February 2025
Agent replied · 13 February 2025
Good afternoon Dave, this is lovely, thank you!
We are so glad to have been able to find you your home after a 3 month search and wish you all the very best.
You review is very much appreciated, Rachael and Belvoir Wrexham
★★★★★ 5/5
GoogleI am a doctor recently relocated from India. I faced really hard time in my life to rent a property in Wrexham through a highly competitive and unpromising market. At last I got a property through Belvoir a month back. Services from Belvoir are highly professional and reliable evident from cleaning and fixing safety issues of the property. I was surprised of a very comprehensive report about the property given by Belvoir before I had occupied. The report included pictures of almost every square of property with appropriate description. Even though Belvoir did not charge any additional fee from me, Their services are in favour of protecting interests of both tenant and Owner.
One other side of Coin handing over property took a along time, I guess because of COVID restrictions, Multiple professional checks and comparison from my home country.
My family is very much satisfied from the services. I personally recommend Belvoir especially for all new settlers.
Thank you and All the best to BelvoirPositiveResponsiveness, Quality, Professionalism, Value
Gowtham · 1 January 2022
★★★★★ 5/5
Direct reviewsI am a doctor recently relocated from India. I faced really hard time in my life to rent a property in Wrexham through a highly competitive and unpromising market. At last I got a property through Belvoir a month back. Services from Belvoir are highly professional and reliable evident from cleaning and fixing safety issues of the property. I was surprised of a very comprehensive report about the property given by Belvoir before I had occupied. The report included pictures of almost every square of property with appropriate description. Even though Belvoir did not charge any additional fee from me, Their services are in favour of protecting interests of both tenant and Owner.
One other side of Coin handing over property took a along time, I guess because of COVID restrictions, Multiple professional checks and comparison from my home country.
My family is very much satisfied from the services. I personally recommend Belvoir especially for all new settlers.
Thank you and All the best to Belvoir
Gowtham · 3 August 2021
★★★★★ 5/5
GoogleIncredibly helpful and efficient - treated our home as their own.
Nothing was ever a problem.
Surprised they don't charge more - should.
Our home was safe in their hands - we were 300 miles away!!
Most understated and over achieving agents.
Our sincere gratitude.
Aruni · 13 February 2025
Agent replied · 13 February 2025
This is fabulous and always very much appreciated to read such wonderful feedback from our clients.
We would like to thank you both so much for allowing Belvoir to manage your … More
★★★★★ 1/5
GoogleUtterly terrible. They are a crooked company enabling predatory landlords looking to scam their tenants. I had nothing but issues throughout my tenancy and the support provided was abysmal.
They have attempted to steal my deposit by hyper inflating quotes for any work done at the property. Work which was no doubt done by one of the dodgy landlords mates looking for a quick cash injection in the form of my deposit. £140.00 for 'cleaning' of a flat I left clean and £45.00 to replace a £3 doorstrip. Nowhere have I been able to find quotes so high for the above work. What else can you call the above other than criminal?
I cannot stress enough how much you should avoid this company.
Jacob · 1 January 2023
Agent replied · 31 December 2024
Dear Jacob, we were extremely aggrieved to read the content of your recent review. As you have shared your feedback so publicly, it is only fair that we also provide our perspective. Prior to the start of your tenancy, we provided a very detailed inventory report with supporting photographs to verify the condition of the property when you moved in. Prior to you moving out, we ask that you return the property in the same condition (fair wear and tear permitted). At the checkout, we completed a detailed report with photographs ( a copy of which you have), to support the condition, in which you returned the property. Any changes above wear and tear can result in a claim on your deposit - there is no scam!
We (nor the Landlord) hold your deposit. It is secured with The Deposit Protection Service, a custodial scheme which is in place to protect your deposit. Any claim we are asked to submit, on the landlord's behalf, has to be supported with evidence. You have every right to dispute this claim (as we have already explained to you), The DPS will then appoint an independent arbitrator who will look at the evidence and will award accordingly. Sometimes this can go in favour of the landlord and sometimes it can go in favour of the tenant - no scam!
We have many photographs which we can share publicly if you so wish, to show that you did not leave the property in a 'clean' condition. The quote for the clean is for the full flat and includes the removal of all dirty marks on the doors, intercom system, skirting boards, electrical sockets and switches, inside kitchen cupboards, carpets, window frames and sills, a clean to areas of the fridge and washing machine dispenser etc etc.
We would also advise you that accusing our behaviour of being 'criminal' is defamatory because you are accusing us of breaking the law. Such an accusation is baseless and should it be repeated, we will be contacting our Solicitors.
Interestingly, after writing your review, we note you have agreed to the full claim that was made against your deposit and didn't ask the independent arbitrator at The DPS to review the photographs showing the 'clean' condition in which you left the flat.
★★★★★ 5/5
GoogleThe Team at Belvoir Wrexham have done an amazing job for me as a Landlord. Quick, efficient, knowledgeable, pro-active and in the current COVID-19 crisis thoroughly professional, on top of maintenance issues and follow everything up diligently. I cannot recommend them highly enough.
Roderick · 1 January 2021
Agent replied · 31 December 2024
Hi Rod,
Thank you for taking the time to give us such a positive review. Good customer service is one of our main aims and we are happy we met with your expectations.
★★★★★ 5/5
GoogleRented a property from here. Alicia was extremely helpful and always went above and beyond to help with any questions I had about anything! Very friendly and quick responsive with any problems I had!PositiveResponsiveness, Professionalism
Tommy · 1 January 2022
Agent replied · 31 December 2024
Hi Tommy, thank you for taking the time to leave a review for us at Belvoir Wrexham. We're happy we could meet your expectations!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
