Every review we hold for the Wortley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleShanae is a great problem solver and truly empathetic. Handles business well and ensured what could’ve been a large drama on my side, was a perfectly proposed solution on her side… credit to your team! Thanks Shanae - this kind of service is why we use flatfair time and time again!
M.C · 30 June 2025
Agent replied · 31 May 2026
Hi Morgan,
Thank you so much for your feedback!
We are delighted to provide this level of service and I'll be sure to pass on your kind words to Shanae!
Best regards,
Damola
Head of Customer Operations
★★★★★ 1/5
GoogleGreedy company that only serves the interests of the landlords. Check-in reports omit a lot of details of areas not cleaned, loose fittings, etc. Magically, these things all come out in the check-out report--I'm sure everyone of the check-out clerks carries amazing magnifying glasses with them, looking for the tiniest dust, marks, and imperfections to give the landlords excuses to grab money from tenants.
For tenants: make sure you check your check-in report closely and add all the omitted details with photos and comments to avoid being scammed.
Scholes · 2 January 2026
Agent replied · 2 August 2026
At the time of this message/reply, we cannot locate a record of ever dealing with this individual in any capacity. The claims made here are entirely false and do not reflect our service, our conduct, or our award‑winning standards.
If anyone ever has a genuine concern or misunderstanding, we always encourage them to contact us directly so we can resolve it professionally. Ranting on social media without any factual basis helps no one and does not reflect the reality of our work or the experiences of our actual clients.
We take our reputation seriously, and we will not allow fabricated statements from someone we’ve never met to misrepresent who we are or the work we do.
★★★★★ 5/5
GoogleI've been in Glasgow for 2 months moving between hotels while initiating my PhD studies. The renting situation in this town was t o u g h. Been to many letting agencies and asked move apartments managers and without credit history, references due to being from a different country, things were quite a hiccup.
Thankfully, dealing with Flatfair, and Ms. Nicole in particular, made everything seamless and easy. They're quite fast too! Thank you for making me focus on my studies and for your professionalism and cordiality! 10/10
Ahad · 31 December 2025
Agent replied · 31 May 2026
Thank you so much for your review Ahad!
We're delighted to have made the process so easy for you and we'll be sure to pass on your feedback to Nicole!
Best wishes,
Team flatfair
★★★★★ 5/5
GoogleCan’t recommend Chloe enough. Always helped when was stuck with anything, always at the phone when I needed help. Explained everything so I understood. The house sold straight away aswell and she did the viewings which is so much easier
Thank you so much!
Amy · 6 September 2025
Agent replied · 6 July 2026
Thank you so much Amy! You were amazing to work for! Keep in touch. ❤️
★★★★★ 5/5
GoogleWe had a great experience buying our home through Manning Stainton, Wortley. Huge thanks to Alex Conroy, Lesley Alexander and team for their excellent support throughout the process. Alex was professional and always kept us informed, while Lesley ensured everything moved smoothly. Highly recommend their service!
Milan · 3 August 2025
Agent replied · 2 September 2025
Thanks for your kind words Milan!
★★★★★ 5/5
GoogleChloe was amazing, she was super friendly explained everything to me as first time selling my home. The house was up for sale a matter of days and after one days worth of viewing it was sold! Chloe kept in touch every step of the way she …
Michelle · 6 July 2025
Agent replied · 6 July 2026
Thanks so much for your review Michelle. It’s been an absolute pleasure sorting things for you! ❤️
★★★★★ 5/5
GoogleThe easiest, smoothest transaction to buy our first home. Everyone was super helpful and couldn't have been nicer. We were kept up to date with issues when thee arised and our expections were exceeded. Would highly recommend, special thanks to Katie, Danielle and Louise. Thank you! Georgie & James Gall
Georgie · 13 June 2025
Agent replied · 13 June 2026
Thank you so much for your 5 star review Georgie and James, we're so pleased to hear that your first time purchase was an easy and smooth experience with Neilsons, and that everyone was super helpful, nice, informative and exceeded all … More
★★★★★ 5/5
GoogleBrad has been great with communication and always keeping us in the loop. Could not recommend enough!
Rebecca · 15 April 2026
Agent replied · 15 June 2026
Brad will be pleased to hear it, keeping everyone updated is a big part of what we do, so it’s great to know that stood out.
Thanks for the recommendation Rebecca.
★★★★★ 5/5
GoogleGrant and his team have been fantastic since day 1, great to work with an estate agent that puts their customers first and feel genuinely supported through the home buying process.
Dease · 15 December 2025
Agent replied · 15 June 2026
Thank you for your lovely review. Grant and the team are thrilled to hear you felt genuinely supported throughout the buying process. They wish you all the very best in your new home and really appreciate your kind words.
★★★★★ 5/5
GoogleThe team at R&D Heywood are unmatched. Catherine in particular is incredible! She is extremely knowledgeable and possibly the most patient person I have ever had the pleasure to deal with. Without her I feel I would not be in my dream house now. I am not the easiest of people to deal with and she steadied the ship on numerous occasions when I thought all was lost. She is an excellent negotiator on behalf of her clients but also is truly honest with you. I cannot speak highly enough of her. Whatever she is getting paid it needs to double because she is worth every penny. The one star review on here HAS to be from a competitor or a disgruntled ex employee as it makes no sense whatsoever. She is perfect! (I know she reads these reviews too, so from the bottom of my heart Catherine… THANK YOU!)
Adam · 2 December 2025
Agent replied · 2 July 2026
Thank you Adam for your lovely words and taking the time to leave a review of your positive experience with us. Once again, your admiration for Catherine is really appreciated - wishing you all the best going forward!
★★★★★ 1/5
GoogleWe’ve just received our outcome after disputing the end of tenancy charges, even though we demonstrated that things were not left in the condition stated in the end of tenancy report. For example the report states that we were responsible for the ‘soiling of the walls’ but our agent (we found at the end of the tenancy) did not include the photos we provided of the soiled walls in the inventory from when we first moved in. We gave them to flat fair to demonstrate that this is not the case with times and dates of when they were taken and yet they’ve ruled it was us? They’ve also said that it’s our fault because we didn’t dispute the state it was given to us in when we moved in but how is that our fault? We complained to the agency and even provided the email conversation with dates and times? This is our first property, that landlord had it in for us after he almost killed us in January and you have just let him get away with murder, I hope you’re proud of yourself. They did two checks of that property and you only took the photos as gospel from the first check and have charged us for things like a piece of fluff being left and a hair on the toilet Cistern and unless you expect cleaners to come in hazmat suits it’s not sustainable. I’m beyond angry and don’t give me the same ‘we did adjudication and we don’t see an issue’ that you do to everyone else as we submitted reems of photos demonstrating how they were trying to bend the outcome and you still sided with them about it. Now we’re having to foot costs of things we didn’t even do to the property, mess the landlord left, you said we didn’t complain about the state of the property when we moved in so the walls must have been us but we even sent you the photos of the email exchange of where we complained with the photos and you’ve ignored it and given us the bill. I would love you to explain to me how when we gave you an extensive email conversation on the state of the property, time and date stamped, with photos of walls in the same condition from when we move in how you can dare blame it on the tenants? Also the marks on the carpets were from the workman we demonstrated attended the property AFTER we moved out and yet you expect that even without access to the property with no rights over that property anymore, we should keep that clean? You’re an absolute joke and whoever adjudicated that claim is clearly bias. Do you wanna add charges for cobwebs next? Because obviously I should have telepathically communicated to them that they should stop making webs until everything was done.
Emma · 30 November 2025
Agent replied · 31 May 2026
Hi Emma Jade,
Thank you for getting in touch and for taking the time to explain your concerns in so much detail. I’m really sorry to hear how upsetting this experience has been for you, I appreciate this was your first property and that the outcome has left you feeling very disappointed and frustrated.
At flatfair, end of tenancy charges which aren't successfully negotiated can then be finalised via the adjudication process which is completely impartial. The adjudicator reviews the check-in and check-out reports alongside any evidence provided by both the landlord/agent and the tenant (such as photos, emails and other documents), and then makes a decision based on that information and legal frameworks.
I understand you feel that the evidence you provided, particularly your time-stamped photos and email correspondence about the condition of the property, was not properly taken into account.
So that we can look into your specific case in more detail, please contact our end of tenancy team at endoftenancy@flatfair.co.uk with your full name, property address and any relevant flatfair reference numbers. We’ll then be able to review the adjudication and give feedback on the particulars of your case.
I look forward to hearing from you.
Best regards,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleAs a first-time buyer, I couldn’t have done it without Lesley Alexander at Manning Stainton Wortley. She went above and beyond, from helping me book a surveyor to chasing solicitors and securing my moving date, even with a tricky property chain.
Alex and Habib also kept me updated weekly and answered all my questions quickly. Thanks to this fantastic team, my dream of owning my first home has come true. I felt supported every step of the way, more like part of their team than just a customer. Highly recommend!
Christine · 25 November 2025
Agent replied · 31 December 2025
Thank you very much Christine! Thrilled you have felt this way and happy we could help you achieve your dream of owning your first home, all the best with it.
★★★★★ 5/5
GoogleI can't thank Zamir enough for his help in securing my new role!! From the moment i was contacted through LinkedIn it was nothing but professional and supportive help. Zamir was always available and kept me up to date on any progress, i highly recommend working with Zamir!!
Ellie · 10 June 2025
Agent replied · 10 June 2026
Thank you so much for leaving a wonderful review for Zamir. It's very much appreciated. All the best in your new role!!
From Barry and the team at Collins.
★★★★★ 5/5
GoogleAlex was consistently friendly, helpful and kind throughout my move. Thanks. Alex was quick to respond to messages and followed up and did exactly as he said he would.
Lynnette · 13 December 2025
Agent replied · 13 July 2026
Thank you so much for taking the time to share this fabulous feedback, Lynnette. Your positive comments about the helpful & kind nature of our team have filled us with pride. If you ever need our assistance in the future, then please do not hesitate to get in touch. Best wishes,
★★★★★ 5/5
GoogleChloe was fab from start to finish, nothing was ever too much to ask and we were updated as much as possible through the process, we were first time buyers and did not know what to expect, Chloe is really approachable and so helpful! …
Grace · 6 July 2025
Agent replied · 6 July 2026
Ahhh thank you so much Grace! This makes everything so worthwhile! Enjoy your first house! Thanks again, Chloe ❤️
★★★★★ 5/5
GoogleWe've recently bought a property through the help of Neilsons. The team was extremely helpful, attentive and professional. The process was smooth, and the solicitor team helped us stay on top of the timeline and the documents needed for the purchase. I happily recommend Neilsons for this.
Yun-Yu · 13 June 2025
Agent replied · 13 June 2026
Thank you so much for your kind review! We're delighted to hear that you had a smooth and positive experience with Neilsons. Our team takes great pride in providing attentive and professional service, and it’s wonderful to know we met your expectations. Wishing you all the best in your new property, and thank you for recommending us!
★★★★★ 1/5
GoogleIf you're a landlord I would recommend steering well clear. The tenant left my home damaged, filthy and without notice.
I provided significant evidence and requested a conservative £1000.
Flatfair decided just £250 was owed, which is coincidentally the exact amount as the initial deposit, I presume because they don't want the hassle of chasing the tenant for more.
Terrible scheme and certainly wont be using them again.
Gregg · 28 February 2026
Agent replied · 31 May 2026
Hi Gregg,
Thanks for your feedback, we're sorry to hear that you weren't satisifed with the outcome of your case.
Please note that the tenant chose our deposit alternative service so no deposit was in place.
I've reviewed the adjudication outcome for your case, including the adjudication report, tenancy agreement, email/WhatsApp correspondence, photographs, and the supporting cost evidence provided.
Following the review, I found no errors in fact, law, or process. The rent claim was partially awarded (£250) because a rent statement/ledger wasn’t provided to evidence the full amount claimed after the tenancy ended; the only figure clearly supported on the balance of probabilities was the tenant’s £250 offer acknowledging partial liability.
The remaining cleaning/dilapidations, gardening/waste removal, and carpet cleaning claims were not awarded due to a lack of independent baseline evidence (e.g., signed/independent check-in and check-out reports and/or clearly dated, verifiable documentation) to demonstrate the property condition at the start and end of the tenancy and to distinguish damage from fair wear and tear.
I know that this was not the outcome you were looking for, but adjudicators must apply consistent evidential standards and can only award amounts that are properly substantiated.
If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk
Best wishes,
Damola
Head of Customer Operations
★★★★★ 5/5
GoogleWe have been using Flatfair for around 2 years now and can honestly say its a great product. It offers our tenants flexibility with lowering move in costs and gives the landlords extra reassurance with 10 weeks cover instead of 5 weeks.
We have seen the process all the way through many times now and even at adjudication stage much fairer than the standard deposit providers.
Also the company customer service values are great with quick responses. We have the best support from our brilliant account manager Sandy and Emma is also always on hand for help too.
Louise · 31 May 2025
★★★★★ 5/5
GoogleI had a great experience with Mark during my recent house move. He was extremely reliable throughout the whole process and always quick to respond to any questions or updates, which made everything feel much less stressful.
Thank you for your professionalism and support, it really made a difference. I wouldn’t hesitate to recommend your services to anyone moving home.
Jessica · 15 April 2026
Agent replied · 15 June 2026
Thank you Jessica for the lovely review.
We’re really pleased to hear Mark made the move feel less stressful, that’s exactly what we aim for. He’ll really appreciate your kind words.
Wishing you all the best in your new home and thank you for the recommendation
★★★★★ 5/5
GoogleFantastic service from start to finish. We’ve been really impressed with how our house has been marketed and the level of communication throughout the process. Robert has always responded quickly, kept us updated regularly, and made sure we knew exactly what was happening every step of the way. A professional and friendly service that we’d highly recommend.
Hannah · 15 May 2026
Agent replied · 15 June 2026
Thank you so much for the lovely review, Hannah.
We’re really pleased you’ve been happy with the marketing and communication throughout the process. Rob will be delighted to hear your kind words, keeping clients updated and supported every step of the way is something we really pride ourselves on.
Thanks again for recommending EweMove Estate Agents Basingstoke.
★★★★★ 5/5
GoogleAnish was very helpful throughout the entire process. He was very understanding of my situation, especially since I was arranging everything from abroad.
He made sure there was flexibility in my ability to collect the keys, even outside of office hours, and went out of his way to make that happen. Throughout the whole process, Anish was very quick to respond to all of my requests and made sure everything went smoothly from start to finish.
Eduard · 2 July 2025
★★★★★ 5/5
GoogleWe can't thank Craig and the team enough for their amazing work in selling our property in Tadley, always kept us updated with information. A very professional estate agent. Thank you for a very quick sale
Judy · 13 June 2026
★★★★★ 5/5
GoogleLeeselle and her team have been fantastic to deal with, very knowledgable and have given great advice.
Shane · 5 March 2026
Agent replied · 5 August 2026
Thank you Shane! 😁 …
★★★★★ 5/5
GoogleMichael and the team supported us recently when buying our first house. They were really excellent. Patient with all our queries and always going the extra mile for us. Thank you guys for helping us settle in our new home!
Ben · 3 August 2025
Agent replied · 3 August 2026
Good morning,
Many thanks for leaving us a review. We'll pass your kind feedback onto Michael and the team. … More
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