Manning Stainton Wortley reviews

Hi Yayra, Thank you for your kind feedback. We’re pleased to hear that Luke was patient … More

Hi Jafar, Thank you for taking the time to share your experience. We’re very sorry to hear … More

Good afternoon, Thank you so much for your kind review. We’re happy to hear that Michael provided such good support throughout the entire process, ensuring everything ran smoothly. It’s also good to know the whole team made a great impression, we'll be sure to pass on your comments. Thanks again for your thoughtful words. Warm regards Balgores - Brentwood

Thank you so much for your kind words Pete. Brad’s really happy to hear the process felt smooth and that everything came together with the right buyer. Thank you for your trust and we wish you all the very best in your next chapter.

Thank you for this Samantha. It's made our day! ❤️

Ah that’s great to hear, thank you for sharing. Travis will be really pleased to read this. We’re glad he could help you both get settled into your new place.

Thank you for the lovely feedback, we really appreciate you taking the time to share it. Travis will be so pleased to know you felt supported throughout. He works hard behind the scenes to keep things moving and make it all feel simple, so it’s great to hear that came across. Wishing you all the best in your new home and thanks again for the recommendation.

Dear Gary, Thank you for sharing your experience. We appreciate how frustrating it can be when a claim outcome does not align with expectations, particularly where significant costs are involved. Going into the detail of your case, the adjudication decision was based on the evidence provided by all parties and on established principles that apply to end of tenancy disputes. The adjudicator accepted that the property was in a broadly sound decorative condition at the start of the tenancy. However, the evidence also showed that significant damp and mould issues developed during the tenancy and these issues were known to both you as the landlord and the managing agent. Crucially, the independent contractor’s report did not attribute the condition solely to tenant behaviour. On the contrary, it explicitly identified evidence of water ingress and recommended investigations into the roof, gutters, and loft space to diagnose an underlying cause, before any redecoration was undertaken. The contractor noted peeling wallpaper, black spot mould across multiple rooms, and the need to ensure the property was watertight to prevent recurrence This points to a potential building or maintenance issue, which remains the landlord’s responsibility under housing and contract law. While the contractor also referred to high internal humidity and advice given to tenants about ventilation, no technical or expert evidence was provided that could demonstrate that the widespread mould and damage were caused mainly or solely by tenant misuse, rather than by inherent damp or water ingress. In the absence of such evidence, an adjudicator cannot fairly conclude that the full cost of redecoration is a loss arising from tenant breach. As a result, the substantial redecoration element of the claim was declined, because it included works associated with resolving damp, mould remediation, and investigating water ingress. These are not costs that can be awarded against tenants unless clear causation by tenant behaviour is established. The fact that tenants did not agree with the charges was not, in itself, the deciding factor; rather, it was the lack of evidence linking the majority of the claimed costs to tenant liability. flatfair’s role is not to side with tenants or landlords, but to apply an independent, evidence-based assessment consistent with adjudication standards used across the sector. Where landlord responsibility for disrepair or inherent defects cannot be ruled out, awards must reflect that reality. We understand that this outcome is disappointing, but it reflects the fundamental requirement that claims must be supported by clear evidence of tenant breach and quantifiable loss. We remain committed to fair outcomes for both landlords and tenants, and we continue to encourage early investigation and resolution of issues such as damp and mould during a tenancy, to avoid situations like this arising at the end. Best regards, Damola Head of Customer Operations

Hi Morgan, Thank you for your feedback. Here at flatfair, we're a neutral party that provides a platform for tenants and landlords to negotiate end of tenancy charges. If you are not able to agree, our adjudication process will ensure that a final decision is made based on the evidence provided by all parties and in line with tenancy law. I haven't been able to locate your specific case but if it's currently in the adjudication process, you can expect that the outcome will be fair and a detailed report will be provided, detailing the considerations that were made, as well as the outcome. If you have any further questions, reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations

Hi James, Thank you for your feedback. It's important to note that flatfair is a neutral party facilitating a process for tenants to negotiate end of tenancy charges with their landlord and these charges are brought forward by the landlord, not flatfair. The landlord has brought forward a £165 charge for cleaning. Tenants are required to restore cleanliness to same standard as at the start of the tenancy and the key evidence as to the condition of cleanliness at the tenancy start, is the check-in report which was signed by all relevant parties. As there was no agreement on the charges, the case was settled by adjudication. The adjudicator examined the photos and commentary in the check-in report as well as doing the same for the check-out report with the conclusion that there was a deterioration in cleanliness. The final award to the landlord of £60 reflected that the deterioration was not significant enough to justify the original £165 and this has been detailed in the adjudication report which was sent to all parties involved. I hope the above is understandable, if you do have any further questions you can reach out to us via endoftenancy@flatfair.co.uk Best wishes, Damola Head of Customer Operations

Hi Bianca! Thank you so much for your review! We take great pride in our standard of service and we're delighted to hear of how Nicole looked after you and made sure you were supported through the process, we'll be sure to pass this feedback to her! Enjoy your new property and reach out to us via support@flatfair.co.uk if there's anything else we can help with! Best wishes, flatfair team

Thank you Ruth, it’s great to hear that the service stood out through clear communication, regular updates and hands-on support at a particularly busy and time-pressured stage. Wishing you all the very best going forward.

Thanks Thomas! Much appreciated! It’s been great to help you! 🐑 …

Thank you Stephen for your kind comments. We are delighted you had such a positive experience and really appreciate you taking the time to leave a review.

Hi Stacy, Thank you for your kind feedback. We’re pleased to hear that Luke was able to answer all your questions clearly and provided a polite and helpful viewing experience throughout. It’s great to know the Gravesend estate agent team made the process straightforward and positive for you. We really appreciate you taking the time to share your thoughts. Kind Regards, Balgores Gravesend

🫶 Caroline, sometimes as a small business it feels like an uphill struggle competing with the corporates but little comments like this certainly make it worth while, thank you! Benno …

The EweMove team loved reading this review. Grant is really pleased to hear his communication and support helped make both your sale and purchase feel smooth and stress-free. Your kind words and recommendation mean a lot. Wishing you all the best in your new home Kerry, the team is always here if you need anything!

Thank you so much for sharing your experience as a buyer, Catia. The team are really grateful you took the time to leave such thoughtful feedback and are so pleased the process felt smooth and well supported. It means a lot to know the extra touches, like the virtual tour, continued to be useful even after completion. Wishing you all the very best as you settle into your new home.

Thank you so much for taking the time to leave such a kind and thoughtful review Natalie. We’re absolutely delighted to hear about your positive experience with both the sale of your home and the purchase of your new one. Jenna is delighted to know that her responsiveness, attention to detail, and expertise helped make the process as smooth and stress free as possible, and your lovely comments about Danielle’s support are very much appreciated too. Providing a high level of care and service throughout what can be a challenging time is something we pride ourselves on, so it’s wonderful to hear this reflected in your experience. Thank you again for your review. We wish you every happiness in your new home and would be delighted to help again in the future.

Thank you so much for the fab review, Kate. It was a pleasure to get you moved to your dream home! Alex 😊 …