Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnclear advertising
I am looking for a new property and nearly every home on Rightmove in our small town seems to be marketed at ‘reduced prices’ by Homewise. I do not believe it is clear that you are not actually buying a house but instead just a lifetime rental agreement. I do not think these properties should be listed on Rightmove under the ‘for sale’ category but instead should have a separate category of their own in order to avoid confusing people.
Shiningandlighting · 23 December 2023
Agent replied · 13 June 2024
Thank you for your feedback of the Rightmove platform categories, it may be useful to share this review of Rightmove’s service with Rightmove directly as well if you’ve not done so as yet. Please be assured, the properties you see advertised with Homewise’s name are still for sale on the open market as normal, with the local estate agent selling them. The Homewise listing is an additional advert showing what a Homewise customer may pay (guide price average) for a Home for Life Plan on the property but, if you’re not 60, you can hide the Homewise versions by excluding ‘Retirement’ property type in your search filter. That way you won’t miss any properties for sale in your area, you’ll just see the standard listings at the full market price.We have worked closely with Rightmove to ensure the wording used in the property description and our ‘agent’ profile is clear and states this is a guide price for an over 60s Home for Life Plan. To explain how it works, if an over 60s customer did want to live in the property advertised, Homewise would purchase it for the full agreed selling price (just like any other buyer would) and the over 60s customers purchases a Home for Life Plan from Homewise for a lesser amount. It’s not a rental agreement, nor is it a loan or mortgage, there’s no financial lending or ongoing payments at all. It’s simply a way for someone aged 60+ to live happily and securely (rent-free and mortgage-free) in their chosen home and pay less than the market price (because they aren’t buying the property) for the legal protection to do so.I hope this helps explain and wish you the best of luck in your property search. Best regards, Danielle
★★★★★ 5/5
TrustpilotOur Lifetime Lease experience with Churchills
Initially we had tried selling our home from November 2024 but only had three viewings and no offers. For personal reasons we needed to downsize into a ground floor situation with nearby parking. Our selling situation had not changed by February 2025 and so we explored other options. The one that ticked most boxes was a ground-floor apartment in Riverain Lodge, a Churchills Retirement property of 72 apartments situated centrally in Taunton. We had several viewings, and we had one reservation on us making a decision. We had viewed a flat in the Locking area of Weston Super Mare, and also a McCarthy & Stone establishment on Beach Road in Weston Super Mare, also a Local Authority complex of apartments on the edge of Taunton, but those all had one thing in common. No allotted parking space, no consideration for a Blue Badge Holder, and nowhere near enough parking spaces for the number of apartments. What was available was all on a first- come, first-served basis. The parking issue was, and still is, an issue but after a lot of soul searching we focused on Riverain Lodge as the one that met most of our requirements. The options to consider were a straight forward sale and purchase but that would not happen without an offer on our home. Alternatively a lifetime mortgage, or a bridging loan, but we decided that was not an option. The remaining was a home exchange in return for a lifetime lease on one of the apartments in Riverain Lodge. The Home Exchange entails having up to 3 valuations and reports on our home by independent Estate Agents and of those one is chosen and presented to a panel of five companies. They decide if they are prepared to make an offer on purchasing your home which one did but as advised any offer would be considerably lower than the market value as those companies purely buy cheap and sell high. But through the lifetime lease plan the offer price would enable us to acquire the apartment and move in within a short time and Churchills offered incentives also. As well as Churchills being involved, Homewise were also involved with the purchase of our company acting on behalf of the company purchasing. My contacts with Homewise were George Brodie, Customer Accounts Manager, and Katy Aitken, Customer Account Handler. I cannot praise and thank them enough for their communication and support through what turned out to be very stressful, but that was through no fault of Homewise.
Michael · 16 May 2025
★★★★★ 5/5
GoogleThe agent I spoke with, Barney was very helpful and informative.
Linda · 16 December 2025
★★★★★ 5/5
TrustpilotInformed and helpful
Tom was incredibly helpful. He was able to answer all of my questions and gave me an informed overview of the Home for Life Plan and examples of how it could give me more choice in buying a property while also safe guarding my future. At the same time, I never felt pressured to make a decision.
Annabelle · 20 April 2024
★★★★★ 5/5
TrustpilotSimi and Rhonda have been very helpful…
Simi and Rhonda have been very helpful in starting out on the home for life journey.
They are available for any questions and worries.
The start of the journey has been straightforward with their help.
Amanda · 15 June 2026
★★★★★ 5/5
TrustpilotMoving Home the Wise way
Jermaine was excellent making everything very
Peter · 12 January 2026
★★★★★ 5/5
TrustpilotHomewise explained how they work in…
Homewise explained how they work in conjunction with the lifetime lease. What the advantages and disadvantages are. I am very happy to have financial freedom as I am currently renting £1200 per month. Just to know in a few months I only have bills to pay this is the best decision I could have made and the property I am in the process of purchasing is my dream property.
Roslyn · 20 August 2025
★★★★★ 5/5
TrustpilotHomewise a very excellent service.
The people at Homewise have been very helpful.They have kept us up to date with the procedure either by phone or email. They let us know weekly how things are going. We feel this is a very excellent service.
Marion · 6 May 2026
★★★★★ 5/5
TrustpilotHouse Purchase
I am sending this email on behalf of Nicholas Glover, who is currently being looked after by Homewise in the ongoing purchase of a property, Nicholas Glover is extremely pleased with the service so far in particular with the lady who is dealing with his case, Mrs. M Evans, who has been nothing but efficient and courteous in all the dealings with him. Mrs. Evans is a fine ambassador for the Homewise company.
Susan · 14 December 2022
★★★★★ 5/5
GoogleI totally recommend Homewise f you need to part buy a property. I spoke to a lovely lady, Becci Pearce, who informed me of the wonderful services of Homewise.
Thanks Becci
Lainey · 10 April 2025
★★★★★ 5/5
GoogleI cannot thank Rhonda and the staff at Homewise enough. They were helpful and friendly and made a very stressful event so much easier.We have relocated with their help and are very happy in our new home.
Patricia · 18 January 2025
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Homewise and particularly Rhonda ,for all the help and advise we have received , they have been professional and more importantly a pleasure to deal with .sure a change from most company's these days . Well done guys .
Paul · 15 July 2024
★★★★★ 5/5
GoogleI retire in a few years, and I know that my pension pot isn’t quite as big as I’d like so I’ll probably have to downsize to cut costs, it would also be great to have some money put by. I got a letter from Homewise and initially it seemed like it was too good to be true, but then I called them. They explained everything about their Home for Life Plan to me and knowing that there is something available for me when I’m ready to retire is actually quite reassuring.
Stephen · 30 August 2023
Agent replied · 29 August 2024
Hello Stephen,
Thank you for your feedback about our service. We hope that, when the time comes, we are able to help you find the ideal home where you can enjoy your retirement.
★★★★★ 5/5
GoogleThe day I came across Homewise changed my life.. It was the answer to my problems. After 4 years or more of trying to find the right property to downsize to and live near my only family (my daughter) after so much sadness in my life - they helped me to be able to find my new home and afford it and joyfully live in it as I want to. The whole process was taken off my shoulders and the Homewise folk were so understanding, patent and courteous. It was the total answer for me as a mortgage was out of the question and I now have no money worries regarding buying this property and will still have sufficient when the time comes to pass to my daughter. Thank you Homewise for being there for me.
Audrey · 30 August 2023
Agent replied · 29 August 2024
Hello Audrey,
Thank you so much for your kind words about Homewise. We are really happy that we were able to help you when you had been unable to find a property close to your daughter that has given you a more comfortable and relaxing life, taking some of the worry off your shoulders and making the entire process so much less stressful (as we know that moving home can be).
★★★★★ 5/5
GoogleMy friend moved to Portugal about 10 years ago, but last year decided they wanted to come back and found that their property wasn’t worth anywhere near what they thought it would be. They’re both retired and live off their pension so I did a bit of research to find out if there was anything that could help and found Homewise. My friend called them to find out more. The Home for Life Plan gave them the lifeline they needed and in January they’re moving back to the UK.
Farieda · 30 August 2023
Agent replied · 29 August 2024
Hi Farieda,
Thank you for sharing your friend's experience with Homewise. It's always wonderful when we hear about how much we have been able to help someone when they were struggling. We hope that your friend loves their new home and you can spend some time together when they return to the UK in the New Year.
★★★★★ 5/5
GoogleMy mother needs to get her kitchen redone and the double glazing fixed so that it’s more cost-effective now that everything has gone up. I’ve looked at equity release for her, but the amount she can borrow has gone down and the rates are so expensive now. I did a bit of research and found Homewise, so I called them. They answered all my questions and gave me a lot of very helpful information. I think their product could be the right solution for her because it will allow her to get more money released by moving home and leasing for life. Homewise is a very clever solution for people that don’t want to take on expensive debt in their old age.
Alain · 30 August 2023
Agent replied · 29 August 2024
Alain,
The Home for Life Plan was created to help people just like your mother. Our expert team is here, ready to help people aged 60 and over to secure their ideal home, rent-free and mortgage-free for their lifetime.
★★★★★ 5/5
GoogleWe used this service for our parents, they were still living in the family home, way too big for them and still with a mortgage to pay. We managed to move them nearer to us, in a lovely smaller home with no debt and know they are safe and happy is all we want as a family. Homewise included us all in the process and they couldn't have been clearer on the offering. It has worked out wonderfully and we thank you!
Dave · 30 August 2023
Agent replied · 29 August 2024
Hi Dave,
Thank you for your feedback. We're happy that we were able to help your parents clear their outstanding mortgage and find a home nearer to you that's more manageable and that they are safe and happy in their new home.
★★★★★ 5/5
GoogleWith the price of everything going up so much I want to move somewhere easier to manage and less expensive to run, maybe a new build. I’ve found a few properties while searching, but they’re all more than I can afford. A friend of mine moved with Homewise a couple of years ago and when I told them about my problem they recommended it, saying it was the best decision they’d made. I did some research and called them straight away. They helped me to find a really nice new build that doesn’t need any work doing, which is a huge relief. Thank you, Homewise.
Jarod · 30 August 2023
Agent replied · 29 August 2024
Hi Jarod,
I'm really happy that we were able to help you to find your dream home and thank you for sharing your Homewise experience, helping to make others aware of the ways that we can help them.
★★★★★ 5/5
TrustpilotHelpful and caring.
I now have hope for my future Becci was so helpful and caring. Gave me a realistic overview of my future plans, and told me my dream was actually achievable. Thank you
Fiona · 20 March 2025
★★★★★ 5/5
GoogleIncredibly helpful, kind and understanding people, who clearly know the property market inside out. And into the bargain, they deal with the estate agents, which takes quite a bit of stress and frustration out of the whole thing! Highly recommended.
Alexandra · 2 April 2026
★★★★★ 4/5
TrustpilotVery professional and informative
Very professional and informative
Couple of unfortunate issues along the way but things happen and apologetic for the issue!
Suzanne · 28 August 2026
★★★★★ 5/5
GoogleMy mum is now living alone. She’s only in her 70s so doesn’t need to live in a nursing home and didn’t want to move in with us, even though we offered. But she did want to move somewhere with better buses as she doesn’t drive anymore. The bungalow she found was really nice but after paying off her mortgage it was too expensive. Her estate agent told us about Homewise, and it was a lifesaver.
Simon · 30 August 2023
Agent replied · 29 August 2024
Hello Simon,
Thank you for your kind words. I am happy that we were able to help your mum to find her dream retirement property with the Home for Life plan.
★★★★★ 5/5
GoogleHomewise have been assisting me for several months, to find and help purchase a property for me. In particular Kiera Stirton, who was very friendly and knowledgeable. Unfortunately I have not found a suitable property but I have no qualms about recommending them.
Geoff · 28 August 2024
★★★★★ 5/5
TrustpilotHomewise advisor Kiera has Been so…
Homewise advisor Kiera has Been so helpful. Talking through the process of a homewise plan. Kiera has given me piece of mind and I know by my experience so far a homewise plan is right for me. I'm only just starting on my homewise journey.
Mrs · 3 February 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
