Every review we hold for the Worthing office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotRetirement flat…
I am in the process of buying a retirement flat through Homewise. Just a few comments. Having spoken to 3 people in 4 days it has become a bit onerous and repetitive. Having read the comments on this site I think some of the problems described are unjustied. For leaseholders , such as me, you are not the owner, you own the lease for a certain number of years but you do not own the freehold. There are complaints about maintenance of the property. That is the responsibilty of the leaseholder, not the freeholder. When you die the property, whether that is the outstanding lease or the freehold passes to them. That's how they make their money. I don't have any family so it is not a problem for me but it's probably a bad idea if you want to leave things to others after your death. We'll see how it goes and I'll comment further later. I admit that I don't like the false bonhommie,the mateyness.This always makes me a bit suspicious.
Paul · 19 August 2023
Agent replied · 22 October 2024
Thank you for your feedback although there seems to be a misunderstanding as Homewise does not provide lifetime mortgages and/or financial services. This is reflected throughout our marketing and literature, which is designed to be open and transparent about the service and product we offer.Homewise offers the Home for Life Plan, whereby we purchase a property (subject to criteria) chosen by our customer who in turn purchases a Home for Life Plan to live there for their lifetime at a significant saving against the value of the property. The Plan includes a Lifetime Lease which is registered at Land Registry, providing security and the right to live in the property rent-free and mortgage-free.Please be assured a Home for Life Plan purchase cannot proceed without our customer receiving full legal advice through their own independent solicitor, with that solicitor confirming that the customer has a full understanding of the terms and effect of the Plan and has chosen to proceed with the purchase.Your personal account manager remains available to answer any questions you have at any time. I understand you have been working with her and our colleagues in recent months, discussing viewings on your chosen properties in the hopes of progressing with the purchase of a Home for Life Plan, and wish you the best of luck in finding your new home soon.Best regards, RayeOn behalf of Homewise
★★★★★ 4/5
TrustpilotGary was the original person i spoke…
Gary was the original person i spoke to, he was very helpful and explained how Homewise works, and puts you at ease, thankyou Gary for all your kindness
Customer · 13 June 2026
★★★★★ 5/5
TrustpilotClear and easy to understand
Everything was clearly explained with no jargon and in easy to understand language. A calculator calculates the best price for a property you have seen and what you would pay with Homewise stepping in. It really is that simple
MsBalderrama · 27 February 2026
★★★★★ 5/5
GoogleEmbarking on the Home for Life Plan requires serious thought and consideration and will not be the right choice for everyone. The Homewise website is comprehensive but does, as you might expect, tend to accentuate the benefits of the scheme. It is, therefore, essential that you prepare a full list of questions before making that first call. I spoke initially to Kayleigh who answered my questions fully and explained in detail how the Plan works and the concept of a Lifetime Lease. This was done in a friendly and professional way without any ‘pushy’ sales talk.
Having decided that I wished to proceed I was introduced to Rhonda, my Account Manager, who has guided me through the process to date. She has been extremely helpful and supportive and has kept in touch on a weekly basis throughout the long period it took for me to sell my house and find my next home. It should be emphasized that, in my experience, every aspect of the Plan was explained fully and with plenty of opportunity to ask questions. With this in mind I am confident that I’ve made the right decision.
Hugh · 27 October 2024
★★★★★ 5/5
TrustpilotSo far so good
So far so good. We are at the start of our Homewise journey and have been very impressed. Both Becci and Rhonda have been brilliant. They are empathetic, understanding, very well informed. All our questions were answered to our satisfaction. The service they are offering sounds amazing and we are looking forward to finding our forever home with their expert help.
Customer · 13 August 2026
★★★★★ 5/5
TrustpilotKiera was very helpful
Kiera was very helpful and informative everything was explained fully, and keeps in touch always ready to answer any questions.
Karen · 24 June 2026
★★★★★ 5/5
GoogleMaybe We are first time deaf couple clients to Homewise and we consider ourselves extremely lucky to have Rhonda Wilkins as our account manager. She is very patient with us to find the right property of our dream. We discussed this through SignVideo/Zoom via BSL interpreter a few times. Everything is explained fully to us in an open and honest and makes the process for new home a nice easy experience.Rhonda is a true professional and an absolute credit to Homewise
Sonia · 16 October 2024
★★★★★ 5/5
TrustpilotMr Moores was very helpful answering…
Mr Moores was very helpful answering all my questions. Very polite. Made no attempt to hurry m Sent information through to me very quickly.
Ann · 19 May 2026
★★★★★ 5/5
TrustpilotWhat a wonderful idea this is
What a wonderful idea this is.
Homewise have found a way to fill a gap in the housing market, a way for people later in life to upgrade their style of living without being involved in a repayment system and they are very helpful and patient, it’s a great idea and a way forwards, yet so few people or agents are oblivious to it’s existence.
Philip · 8 July 2026
★★★★★ 5/5
GoogleWeds 25th Feb 2026:
I spoke to Charlotte one of the employees who was very helpful and patient in explaining the scheme. I felt reassured about the scheme following her phone call.
Mark · 16 March 2026
★★★★★ 5/5
TrustpilotSeeking a new property
Kiera was quick to access our situation and has come up with a great deal of information on how Homewise could help us to achieve our objective ,we look forward to further contact.
Mrs · 4 March 2026
★★★★★ 5/5
TrustpilotReassuring and calm presence in the whole process so far
Very reassuring when things don’t go according to plan, efficient at picking up my emails and dealing promptly with problems. Very attentive to detail and good clear explanations of each stage we are at in the house purchase process. At a difficult and sometimes stressful time in the house sale and purchase rollercoaster ride, Homewise are like calamine lotion on a sunburned skin
Sarah · 29 June 2026
★★★★★ 5/5
TrustpilotThanks Becki
Becki was a fantastic first point of contact.
She was helpful, understanding and fantastic at explaining everything
Janey · 11 June 2026
★★★★★ 5/5
GoogleWe are so happy to talk about Homewise !! From the start of our move from East Preston to Devon, everyone in the Office has beenr theso kind and helpful .. especially Rhonda and latterly when things …
Janice · 16 December 2025
★★★★★ 4/5
TrustpilotHomewise and Rhonda Wilkins was very…
Homewise and Rhonda Wilkins was very good, always cheerful and her explanations were very clear and easy to understand. Rhonda provides great service. I would highly recommend Homewise for help buying a property
Diane · 20 January 2026
★★★★★ 5/5
TrustpilotHome wise
Gemma was very easy to talk to and was not pushy about making a deal or sale. She was knowledgeable and easy on the ear.
Mr · 17 March 2026
★★★★★ 5/5
TrustpilotOur experience with Homewise was professional and extremely helpful
Our experience with Homewise was outstanding. Kayleigh was our contact, she was extremely helpful and went above and beyond to help us locate a possible property to purchase. She came across empathetic to our wishes, needs and decision. We did not go with Homewise in the end as we've decided to retain 100% of ownership. The scheme is a great one but just not for us. We would consider Homewise if our situation should change in the future.
Esther · 10 June 2024
★★★★★ 5/5
GoogleA quick enquiry turned to a short and concise beneficial education. Thanks to Gemma's brilliance. I am now looking forward to hopefully progress with Homewise.
Ay · 16 February 2026
★★★★★ 5/5
GoogleI have been in touch with Charlotte for over 12 months now.
She would check in with me periodically to see whether my situation had changed and yes. As of December 2025 i am looking forward to working with Homewise to help me secure my next home.
They are so lovely to talk to , they are never pushy and they have so much empathy for your needs .
I can highly recommend them to all who are later in life and looking for a new Adventure.
Regards.
Tony Anderson. Poole, Dorset.
Tony · 16 December 2025
★★★★★ 5/5
TrustpilotThis wonderful Company especially …
This wonderful Company especially Rhonda have seen me though every step of the way in purchasing my propery ,They are like having a extended Family
Julie · 14 February 2026
★★★★★ 5/5
TrustpilotGary was so helpful with my enquiries…
Gary was so helpful with my enquiries about how Homewise could make my house move possible.
Carol · 21 April 2026
★★★★★ 3/5
TrustpilotPlease read the ‘small print ‘
Homewise tried their best to help me proceed with a property I liked, but when my Buyer pulled out of my sale at the last minute , everything fell apart.
Karen · 6 May 2026
Agent replied · 2 June 2026
Thank you for sharing your feedback. We know how upsetting it can be when a sale falls through, especially after so much time and preparation. Sadly, property chains can break down through circumstances outside everyone’s control, and we understand how particularly hard that is when you were ready to move.
It means a lot to hear that you were pleased with how hard Homewise tried to support you. We pride ourselves on giving dedicated support throughout the journey and working closely with our customers over many months, free of charge.
We appreciate how disappointing it is to lose money when a move doesn't go ahead and you’re not able to settle into your new home as planned. The £895 fee mentioned covered costs and work already undertaken as part of the purchase process, including the survey work carried out on your chosen property before the move was cancelled, which unfortunately meant the fee could not be refunded.
The moving process can be incredibly stressful, especially when plans change suddenly. We hope that, should you ever wish to resume searching for a new home in the future, you won’t hesitate to reach out to Homewise again. We’ll be here to help.
Best regards,
Jess
On behalf of Homewise
★★★★★ 5/5
TrustpilotI spoke to Kayleigh Walker this morning…
I spoke to Kayleigh Walker this morning and right from the start of our conversation l found her very helpful . She was able to explain how Homewise works and helped me to understand the process. I felt that she gave me enough information to be able to make an informed decision in the future . Her whole manner was friendly and she didn't make me feel pressurised at all . A good example of customer relationships , and a nice experience !!
Jill · 23 February 2024
★★★★★ 5/5
GoogleHomewise are amazing. Back in July 2016 I decided to move and be nearer my family and were recommended to me by an an estate agent. That was a godsend and with their help and support I was able to do thiis and moved in January 2017. They were there every step of the way and were so supportive and always at the other end of the phone. I can't praise them enough, they pulled out all the stops for me and went the extra mile. I would personally recommend using Homewise to anyone wishing to move to their dream home.
Judy · 31 August 2019
Agent replied · 29 August 2024
Great to hear from you again Judy. Your story on the website is so encouraging for others to know they too can move closer to family, even if it has been quite some time since they last moved house. Time has flown by, can't quite believe it's been 2 years already..! Have a very happy 2019, from all the team at Homewise :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
