Trusted Agent profile
★★★★★
231 reviews across 2 platforms
38a Goring Road, Goring-By-Sea, Worthing, BN12 4AD
GET AN OFFER's Worthing office at 38a Goring Road is rated 4.3 out of 5 across 231 reviews on two platforms, including 164 Google reviews rated 4.3.
Every review we hold for the Worthing office, from every platform, shown as written. First names only.
5/5
GoogleHad a call this morning with Ray Aguirre to discuss a viewing for a property in Chard, very friendly and helped me by talking me through prepping as a first time buyer with setting up a file with a solitior. Glad he was happy to help and advise me in the right direction. Thanks again.
Thank You for your kind words.
5/5
GoogleExcellent communication, big thanks to Tom
Thank you for taking the time to send a review.
5/5
TrustpilotGreat customer service
Great customer service. Lewis was really helpful ,polite and professional. I would definitely recommend get an offer to anyone looking to buy or sell.
5/5
GoogleLewis has been incredibly professional and knowledgeable. Thanks for all your help!
1/5
GoogleBuyers avoid at all cost - very dodgy agency. Mislead us to fast track the process and incur costs but later was told seller found another buyer despite accepting our offer
Thank you for your feedback. We review all comments to better our service. I personally dealt with you on this sale. We had a vendor lose a buyer close to exchange and was instructed to remarket the property at a reduced price to secure a buyer quickly and to save our vendor from losing her onward purchase. After you instructed our recommended Solicitor and paid for local searches, the previous buyer came back to offer an immediate exchange and completion. As the vendor was under pressure to exchange on her onward purchase, they chose to secure the chain and complete the sale with the other buyer. I understand this is disappointing from your point of view, but we did manage to get our vendor moved and secure her onward purchase. We also managed to get you your money back for the local search and the recommended Solicitor did not charge you for the work that they did do. We also offered you a reduce fee if you were to use them on your next purchase. You did initially say you where a cash buyer but chose to use the time get a mortgage which might have had a bearing on things. Tom Cranenburgh
5/5
GoogleFab estate agents Ray was extremely helpful friendly professional and got back to me ti arrange viewing quickly
5/5
TrustpilotSuper service from GetAnOffer
The people at GetAnOffer provided super service and guidance to my wife and I. The viewing process and the sale of our house has handled brilliantly by Lewis Foster and his team. I would recommend them to anyone.
5/5
GoogleHighly knowledgeable, great attention to detail & super friendly
1/5
GoogleUnable to arrange a viewing. Their excuses included it is a long way from their office. It was actually 7 miles. They said we will get several viewings at same time and get back to me, which they didn't. Eventually the property owner sold it at auction rather than GAO. They effectively ignored my emails, phone calls and voice messages.NegativeResponsiveness
Hello Mike, Thank you for the feedback, I’m sorry we were not able to get a viewing booked for you on this occasion. On this occasion the vendor had a buyer pull out on exchange of contracts, we re-advertised the property (you wished to view) at a reduced price. This meant we were inundated with enquiries and had to be strict with viewing times. In order for our staff and customers to stay safe within COVID we have to allow time between viewings. You were not able to make Wednesday which was offered, with the volume of enquiries it was challenging to arrange another time. As we had all the paperwork ready from the previous sale and so much interest, we recommended an Auction Contract (to the seller) to guarantee a quick exchange and completion, this is one of our specialities of helping quick sales. We partnered up with SDL Auctions and exchange contracts a week after your enquiry at £23,000 over the guide price so a positive result for the seller. Unfortunately, with the property market currently very competitive and fewer properties on the market we cannot help all buyers, we would be more than happy to help you find any other properties that might be of interest. If you would like to use another agent we wish you all the best for your searches ahead.
4/5
GoogleThe team quickly arranged viewings for time suitable to me. as i already had other viewings planned. they arrived on time took us round the property top notch agent will surly recommend
5/5
TrustpilotExcelent customer care and service with…
Excelent customer care and service with great telephone manner
5/5
GoogleFab service. Very polite and friendly. I spoke to Lewis and he was super helpful. 10/10 would recommend!!
5/5
GoogleEvery aspect was fantastic
5/5
Trustpilotvery polite
Ruby was really polite and happy to answer any questions and quickly booked a viewing for me
5/5
TrustpilotBrilliant service
I just want to say thank you Tom for all your support, knowledge and availability with my flat sale.I can definitely recommend your services.It wasn't an easy journey but your help was fantastic.Magdalena
5/5
GoogleLewis top guy kept upto date all the way through when I asked questions he asked seller and returned my queries …
5/5
TrustpilotSo helpful
So helpful, speedy and proactive! Which is what all estate agents should be!
5/5
GoogleI've been dealing with Ray for the purchase of a property and he's been fantastic with dealing with all of my queries in a friendly, timely and professional manner. He has been more than ready to help whenever I have had any issues and he has been patient throughout.
Thank you for taking the time to send a review.
1/5
GoogleVery rude person phone up to view a property I have the funds cash buyer and starts telling me I’m not going to book a viewing for you cause the way I speak very bad customer service
Thank you for your review, we always like to work on improving our customer service. We take our security seriously and would not want to book a viewing without qualifying clients before booking a viewing. It is important we get the correct information, so we apologize if this was lost in translation. Please email info@getanoffer.co.uk and I will check you are fully registered now.
1/5
GoogleIncredibly poor communication, ultimately resulting in the purchase falling through and money wasted. Having delayed the full building survey by several weeks, Get an Offer contacted me on the day it was due to go ahead to inform me that another buyer was offering a slightly higher amount and it would therefore ultimately be down to whoever could complete quicker. I had no choice but to continue with the survey as I could not at such short notice claim a refund. Shortly afterwards, being in a position to move ahead towards completion, Get an Offer went radio silent and did not answer any calls or emails. When I eventually managed to speak with them two weeks later they said the sale could no longer go through and that it was my fault for delaying. I now see online that the property was sold only weeks later (despite them saying the property was no longer on the market) for £500 above my agreed price. Very disappointed with the lack of information on the progress of the purchase, would actively avoid in all future property sales and will be pursuing action to claim the money I invested in the purchase.NegativeResponsiveness, Quality
5/5
GoogleI must Lewis was very professional in his way of dealing...
5/5
GoogleDealt with Ray at GetanOffer and he was a pleasure to deal with.
1/5
GoogleI found it a very difficult long process. Yes covid had some doing but it was from Nov until last week. I frequently had to deal with comments like 'I don't why you don't just take the vendors word for it'. I won't be using again but others have had a positive experience
Hello Tracy, Thank you for the comments. Unfortunately, I would agree that this was a particularly drawn-out process, it was very frustrating for us too as you had funds and wanted a quick completion. I'm very pleased the seller stuck with you, we were aware there were some delays getting acceptable answers with regards to the solicitors. You were very proactive dealing with solicitors pushing for answers which helped get this over the line. The market has really moved on in the time since your offer was accepted and you've gotten a great investment. I wanted to wish you all the best with your future property investments. Kind Regards, Tom
1/5
GoogleBooked a viewing for a property today for 16:45pm. I called customer service around 17:00pm to check an agent was coming, they took my number & said they would get back to me soon. It’s now an hour over my viewing time and no-one has called. Lovely way to waste your Saturday :D
Hello Sam, Thank you for the feedback, I am sorry to hear about your experience. We investigated this issue internally, it seems that you had the wrong day for your appointment. We're more than happy to reschedule appointments and again I'm sorry that no one was able to get back to you in time to let you know. We have put some extra processes in place to ensure that we can deliver a better customer experience in the future. It has been a difficult time with COVID, we're adapting how we arrange viewings during the pandemic. I hope we will be able to help you in the future, I would be delighted to arrange any viewings that would help you find a property to suit you and your needs. Kind Regards, Tom Cranenburgh
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
GET AN OFFER's Worthing office has 231 reviews across two platforms: 164 on Google, 67 on Trustpilot.
GET AN OFFER Worthing is rated 4.3 out of 5 across all 231 reviews, and 4.3 out of 5 on Google from 164 reviews.
GET AN OFFER Worthing, 38a Goring Road, Goring-By-Sea, Worthing, BN12 4AD.
