Every review we hold for the Worksop office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThese clowns are the definition of a Micky Mouse operation! a simple rent due date change at the beggining of our tenancy, has caused us nothing but greif, as these idiots can't wrap their tiny minds around it! They have been informing the landlord every month that we are in arrears, making us look like bad tenants, when we paid extra to change the rent date from the 24th of the month to the 1st! they claim to have no record of that, so we show them our bank statements, then they go quiet and can't even be bothered to apologise or even acknowledge their wrong doings!
One month we made a mistake and our direct debit failed! entirely our fault! but i didn't realise until the 5th, so i called them up and paid it, JOB DONE! but no... although they said "thanks that's gone through" on the phone, It hadn't at all, so we went 3 weeks without paying the rent! the landlord yet again getting annoyed at us because of their incompetance! this was the final straw! we decided to hand in our notice to leave! we told them we will be out on the 1st of august, and guess what came next!?! we must be out by the 24th or we'll have to pay extra to bring it up to the 1st! THEY STILL HAVEN'T WRAPED THEIR HEADS AROUND IT!!! even after showing them my damn bank statements!!! This is an absolute joke!! I wish i could leave no stars! My advice to anyone is avoid any of Sequence's agencies! they are a bunch of fools!
PS. We paid a large admin fee, yet had to do all the admin ourselves! including drawing up our own authority to disclose contract to give to the Council to release a reference!! Which is something the council told me they have never experienced! they said it's always the estate agents who provide such papaerwork. ABYSMAL!!!
Joe · 17 June 2019
★★★★★ 5/5
GoogleVery good and helpful staff
L · 16 February 2026
Agent replied · 16 April 2026
Thank you for your positive feedback! We are glad to hear that our staff was helpful and able to meet your expectations. We strive to provide exceptional service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust started the process of a new Buy to Let Mortgage with the help of Mortgage Advisor Sally Nasir and her team at Worksop. Just want to say Sally and her team are very efficient and extremely fast at moving this sale through. From day 1 ! This is the second time I have used WH Brown and cant fault their speed and commitment at all. Best Estates Agents ever !!PositiveResponsiveness, Professionalism
Petina · 16 June 2021
★★★★★ 5/5
GoogleGreat service from Carly and the team, good communication and always helpful.
Corinne · 18 December 2023
Agent replied · 15 June 2024
Thank you for your thoughtful 5* review Corinne! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe Worksop branch have been excellent. Truly and Carly have been so responsive to my enquiries and always patient with me. The lovely mortgage advisor Ed has been amazing. Getting us great deals and keep in touch with us so we don't feel left out along the way. They all very clearly have their clients best interests in mind.
Rhi · 18 December 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat from the start. Extremely professional, gave good solid advice from day one with the best way to market the property. Arranged a new epc certificate and professional photographer to get the best from our sale. Would highly recommend viewings book in under 1 hour of the property going to market. Claire was fab all they way through.PositiveResponsiveness, Professionalism
Spikey · 16 June 2022
★★★★★ 5/5
GoogleGreat experience from making an initial booking over the phone to someone quickly coming out to value my home. Special thank you to Claire who was came to see me. Claire was friendly, honest and very informative.
Chantelle · 16 June 2020
Agent replied · 15 June 2024
Hi Chan, thanks for the great review of our Worksop branch, if you need anything else please give us a call.
★★★★★ 5/5
GoogleExcellent service and communication, always available to answer any questions or for advice. Highly recommended, 5 star.
JOE · 10 August 2025
Agent replied · 9 October 2025
Hello Joe,
Thank you so much for your wonderful 5* review! We're thrilled to hear that you found our service and communication excellent. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleLewis was fantastic throughout each stage of the process from start to finish on my application for my new home. He always communicated very promptly with all relevant information with email and calls always kept me up to date. He was always very professional, friendly and knowledgeable.
Lucy · 16 June 2023
★★★★★ 5/5
GoogleEd was brilliant with me. I was a first time buyer and he really took the time to sit down with me and walk me through the process.
He went above and beyond and checked in during the process after getting to mortgage as well!!
I couldn’t have asked for a better mortgage advisor. I would 100% recommend.
Fay · 19 October 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAll the staff members have been upbeat,responsive and professional in our dealings and followed up our enquiries.Claire has been especially helpful in marketing the property with good local knowledge and contacts.We have also appreciated the accompanied viewings service in our absence,The linked conveyancing service with Blacks is also a definite bonus and we've been impressed by their timely, professional attention as well.PositiveResponsiveness, Quality, Professionalism, Value
Judith · 27 August 2020
★★★★★ 5/5
GoogleI cannot recommend Claire and her team enough for their service, attention to detail, efficiency and compassion.
We sold my late parents home, our childhood home and Claire went above and beyond to reduce the stress/heartache considerably.
She explained everything, fees, the current movement on the market and said she could sell the house within the week, she did exactly that!!
Her kno
Tracey · 16 June 2020
★★★★★ 5/5
GoogleI recently bought a house with William H Brown and found Laura to be excellent in every aspect of the word. She was highly professional throughout the process. I definitely would recommend her.
David · 11 November 2024
Agent replied · 11 December 2024
Many thanks David for the fantastic recommendation and 5* review. I have passed your flattering comments onto our Worksop branch. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had the pleasure of having Ed complete the mortgage application process for me. He couldn’t of been any more helpful or thorough. Emails was always responded to straight away and he kept me up-to date all the way through the process.
I’m now a very happy home owner thanks to him!
Alex · 16 June 2022
★★★★★ 5/5
GoogleFantastic services from start to finish, all staff are extreamly helpful and nothing is too much. Jess was on the ball at ringing solicitor's to keep them up to date and get things moving smoothly. Cannot recommend enough. 5 star service.
Sarah · 16 June 2023
★★★★★ 5/5
GoogleSally Nashir has been fantastic throughout my mortgage application. No matter how small my questions were or what time I contacted her, she always responded quickly and with reassurance and information, brilliant for a first time buyer like myself. It has been a pleasure to deal with a mortgage broker who genuinely treats you as a person not just a client. Would highly recommend.
Hannah · 17 June 2019
★★★★★ 5/5
GoogleI used Ed as a mortgage advisor, he was on top of everything from the start, helped me understand everything fully, made everything simple and straightforward. He was a really positive upbeat person to deal with, no messing about, no hidden tricks. Would 100% use him again next time.
Ed · 18 November 2023
Agent replied · 15 June 2024
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWillaim H. Brown Worksop team has been great. Lewis smoothly handled all the process. He answered all my questions and made the whole journey seamless.Thank you.
Dr · 25 December 2024
Agent replied · 25 December 2024
Many thanks for your outstanding 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleClaire and the team very professional,and efficient,understanding the customer's needs. A great team to have on your side looking after your interests Very welcoming when calling in at the office. Nothing was too much trouble.Always on the ball!!. Great communication/feedback. Would reccommend the team at W H Brown Worksop anyday.PositiveResponsiveness, Quality, Professionalism, Value
Russell · 16 June 2021
★★★★★ 3/5
GoogleLacking knowledge of the house, unknown to most questions. Polite boy but not selling the house. Hopefully this comes experience. Building his confidence will do him well. He
Jamie · 15 October 2024
Agent replied · 22 October 2024
Hello Jamie,
Thank you for your feedback. We appreciate your understanding and patience as our team member gains more experience. If you have any further concerns, please contact us at complianceresidential@sequencehome.co.uk.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleVery professional letting service.
Joe · 10 August 2025
Agent replied · 9 October 2025
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMyself and my partner are currently in the process of buying our first home. We chose Ed as our mortgage advisor and he is brilliant. He is so helpful, friendly, informative and able to contact at any time to answer any questions we may have. Thank-you Ed.
Isabelle · 19 September 2023
Agent replied · 15 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole team is amazing. I have used them to buy , rent and Mortgage application. And the whole process was seamless. I recommend them highly.
Donald · 18 October 2024
Agent replied · 22 October 2024
We're thrilled to hear that you had a seamless experience with our team for your buying, renting, and mortgage needs. Your high recommendation means a lot to us Donald. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleRecently moved to a rental property, my advisor Lewis was very helpful in the move and kept me well informed during the lead up to moving day ,was very polite and friendly
Paul · 16 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.