Trusted Agent profile · Worcester
★★★★★
201 reviews across 2 platforms
65 Foregate Street, Worcester, WR1 1DZ
Part of R. A. Bennett & Partners, see every office.
R A Bennett and Partners's office in Worcester, at 65 Foregate Street, is rated 4.1 out of 5 across 201 reviews on two platforms, including 143 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards R A Bennett and Partners won in 2026.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worcester.
The Trusted Agent 2026 results for R A Bennett and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
TrustpilotSo helpful and courteous
So helpful and courteous Thank you so much especially to Ellouise who has been absolutely amazing at helping us with our rental property. We're just in the process of changing over tenants and the whole process from marketing to inspection of the property and making arrangements with the new tenants has been seamless. I hope we will continue a long term landlord-agency relationship.
5/5
GoogleBig thank you to the team at R A Bennett’s for making my ‘first time’ buy so easy and stress-free! Sophie helped me find the perfect property and Caroline & Eve held my hand through the entire process, explaining what was happening at every stage and kept me in the loop - throughly recommend
Thank you for your wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleVery professional and friendly service from Jack Stokes. Clear and transparent on every detail. Very happy overall!
Many thanks for the great 5* review and your kind words Karl. Best wishes, Lucy, Customer Relations.
5/5
GoogleCaroline made the experience as painless as possible from start to finish.PositiveResponsiveness
Thank you for your lovely 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleA great team, all were extremely efficient and helpful. Lottie Milner especially did all she could to ensure we were fully informed to make a great "new home" decision. Thank you 😊 …
Christine, thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleOliver is incredibly helpful and nothing is too much trouble.PositiveResponsiveness, Professionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleLeft a voicemail to call me back and also left my e-mail address at the office about a property I was interested in. No one even bothered to call/ e-mail back. Dealt with other estate agents, none as unprofessional as this.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently viewed a property with Lotti and she was so helpful and understanding. She gave me great advice and I will certainly be using R A Bennett Worcester going forward.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDysfunctional with no complaints system
This Estate Agent does careful market appraisals but the offers rarely match the market value and communication is generally poor (mainly phone) and the complaints system non-existent. Probably the underlying cause is a conflict of interest between providing mortgages and serving the sellers' best interest.
5/5
TrustpilotVery friendly and professional staff Ollie
Ollie, the agent who showed us around one of their rental properties, has been the most friendly and professional agent we’ve ever seen. He answered all my questions, including some difficult ones, beyond my expectation and helped us understand the property and the area better. He has made the whole viewing experience very enjoyable.
5/5
TrustpilotGreat service
So happy, great and reliable service
2/5
GooglePoor service very unprofessional better estate agents in Worcester lack of communication or late communication
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleCaroline and the sales team were great. They helped us achieve a price on our house well above our expectations and then guided us through the sales process, helping to chase things up when the process seemed to have stalled slightly. Would highly recommend.
Hi Nick! Thank you for your lovely 5* review for the branch. Caroline and the team really appreciate you taking the time to leave us this feedback. Best wishes, Graham - Customer Relations
1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
1/5
TrustpilotLandlords find another managing and letting agent
I have been a Landlord for over 25 years and my experience with R A Bennett as managing and letting agents has been very disappointing. They are not very responsive to emails and seem to have too many people handling different aspects of the end to end process. They have arranged for repairs where they have not chosen the best contractors so that same work or repair has been done multiple times. The last two tenants they found were awful and I am required to spend thousands in repairs and redecorating costs.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
5/5
GoogleLotti and James have been a pleasure to deal with. Both friendly and professional, I would reccomend them without a doubt.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChloe is responsive and efficient
Chloe is responsive and efficient. Far better than any other agent I have dealt with at any other agency. Most agencies have closed during covid and don’t bother returning calls!
1/5
TrustpilotPlease do not take property from RA…
Please do not take property from RA Bennet. They will go above and beyond prior to the home being rented out. Carefully read the agreement, paying particular attention to the small print. They are famously pricey and have a lot of hidden expenses. I'm shocked. They are pilfering from regular tenants.
5/5
GoogleGreat experience with Oliver & the Lettings team! So grateful for all their help. Kept us updated and never had to chase. Would definitely recommend!
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTenants please beware!!!!
Tenants please beware!!!!! Do not use. Incompetent letting agents who don't return phone calls and emails. Have to be chased for everything. Had to do my own repairs in the end and now have lost half my deposit. Replaced broken blinds so that I had privacy whilst a tenant put back originals when I left and now have been charged hundreds of pounds for replacing them and for leaving a waterbutt in the garden!!!!!!!!! which I thought might be useful for the next tenant and which I offered to remove if new tenants didn't want it. Also have been accused of causing a small amount of ceiling paint to peel from the ceiling in the bathroom - no extractor fan in bathroom - after 18 months - wear and tear. Their property manager in Leamington claims to never visit properties himself - that says it all for you doesn't it?! They quite clearly favour dishonest landlords (and landladies!) because they obviously only care about their business. THEY DO NOT CARE ABOUT TENANTS - YOU HAVE BEEN WARNED
1/5
TrustpilotCowboys
My elderly mother (who suffers with dementia) contacted them for a valuation. They visited the property and promptly put it on the market WITHOUT HER PERMISSION. Apart from the fact that this is illegal, it is completely unethical and I’m disgusted that they are prepared to pull the wool over the eyes of a vulnerable old lady. I have been trying to get them to take it off the market for the last week and they are refusing point blank. As the other reviewer said, they are a bunch of cowboys.
5/5
GoogleVery easy & friendly experience with Lotti. 100% would recommend.
Patrick Williams thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: R A Bennett and Partners, Worcester won Trusted Agent; R A Bennett and Partners, Stratford upon Avon won Platinum; R A Bennett and Partners, Leamington Spa won Platinum; R A Bennett and Partners, Cheltenham won Gold; R A Bennett and Partners, Warwick won Trusted Agent.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Worcester.
