Trusted Agent profile · Worcester
★★★★★
129 reviews across 2 platforms
30 College Street, Worcester, WR1 2LS
Philip Laney and Jolly's office in Worcester, at 30 College Street, is rated 4.9 out of 5 across 129 reviews on two platforms, including 128 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Philip Laney and Jolly, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
GoogleJames & Mel were so helpful and made the whole experience really smooth and easy. They were so fast with response times and getting back to us. I cannot fault them in the slightest! :) Very happy customers.PositiveResponsiveness
It has been our pleasure to assist you in your purchase and we hope you are settling into your new home.
5/5
GoogleWe have recently purchased a property that has been marketed by Philip Laney & Jolly. The service and support received by Mel and the team was excellent from start to finish
Thank you so much for your five star review and supporting comments. It has been our pleasure to assist with your purchase.
5/5
GoogleExceptional service and communication. Great photography and brochure. Both Mel and James were fantastic throughout a long and drawn out move. Couldnt recommend more highly.PositiveResponsiveness, Quality, Professionalism, Value
Thank you both for your 5 Star review and we are delighted that we have managed to conclude your sale. We all wish you every happiness in your new home and thank you for choosing Philip Laney & Jolly.
5/5
GoogleWe bought a house through Philip Laney and Jolly. They were friendly and professional. Most importantly they pushed the sale forwards with regular chasers and updates on how the sale was progressing from the seller's solicitors. We often found out about news through the estate agents before we heard through our solicitors. We were able to get prompt responses to our emails or calls.
Thank you for taking the time to complete a five star review it means so much to us. We all wish you every happiness in your wonderful new home.
5/5
GoogleFrom previous experience of using other estate agents and being repeatedly made promises of ‘we will do it better than the rest’ and then ending up with the same miserable experience that we had hoped to avoid, I have to say that I had begun to tar them all with the same brush. But then through the recent purchase of our new property, we came across James and Mel at PLJ and what a refreshing breath of fresh air! To find an estate agency who not only did what they say they would, but who also regularly kept in touch from start to finish, helped troubleshoot all manner of issues and who remained professional, courteous and friendly throughout what was a very stressful process, well what can I say - they have set the bar for all other local agents and I wish them all the very best for the future. I would highly recommend PLJ to anyone looking for an estate agent that actually does what you pay them to do, a cut above the rest!PositiveProfessionalism
We would all like to thank you for your wonderful comments it really does make the job so worthwhile. We are also delighted that you have now completed and that you can now enjoy settling into your superb new home. We hope to see you all very soon and again thank you for using PLJ Worcester.
5/5
GoogleJames and Mel at Philip, Laney and Jolly were professional from start to finish. When James came to view our house before we put it on the market we felt like he was truly invested in our property. Our house was our pride and joy and we felt his passion for being able to sell our property to the right person. Once our property had sold, Mel couldn't have done more to support us. In a very stressful period, she was there with guidance and support, plus she dedicated her time to chasing solicitors and relevant paperwork. Thank you both, we will be recommending you to all our friends in the future!PositiveResponsiveness, Quality, Professionalism, Value
It has been our absolute pleasure to assist you with your sale and we wish you every happiness in your new home.
5/5
GoogleJames is a great estate agent. Honest, hard working and straight talking. I would highly recommend selling or buying with James. ExceptionalPositiveResponsiveness, Quality, Professionalism, Value
Chris thank you for taking the time to send your review and for your kind comments. We very much look forward to finding your ideal home.
5/5
GoogleWe are happy to say we've had consistently positive experiences with everyone at PLJ, both buying and selling, over recent years. James, Mel and Jacob are all excellent communicators and inspire confidence and trust in their integrity, whether face to face or online. They are an approachable and attentive team and we would definitely recommend their services to anybody.
We thank you for your very kind comments that mean so much to to the team. We also thank you for using our services again and delighted that you have been pleased with the complete service that we offer. Please pop in when ever you are passing.
5/5
GoogleReally helpful! Had all the information on the property and has been quick getting things processed and information across since the viewing. Definitely would recommend
Thank you for your five star review and we very much look forward to assisting you with your purchase.
5/5
GoogleFantastic friendly and professional service. We had a particularly sensitive sale process to go through and the PLJ team were amazing throughout. From reassuring first visits and discussions to efficient bookings and visits, coupled with continual empathetic and un-pressured yet practical contact I fully recommend the team.
We all thankyou for your kind comments understanding how delicate this transaction has been for you and the family. We all send our best wishes to you all and thank you again for choosing our services.
5/5
GoogleEstate agents dong generally havd the best press, but we have been very lucky to work with James, Mel and Jacob at Philip Laney & Jolly (Worcester) Honest , pragmatic and hard working, this small local team have gone the extra mile to make the process work for us. I can highly tecommend them
It has been our pleasure to assist with your sale and we thank you for choosing our services.
5/5
GoogleThanks Mel for getting our purchase through the hoops, after loosing our original buyer we lost the purchase too, but were delighted when everything turned around and we completed on the agreed date.
Thank you for your kind comments and we wish you every happiness in your new home.
5/5
GoogleA great small family firm that provided me with an excellent service facilitating the sale of my late mother's house. Great communication, very helpful at all times and a pleasure to deal with. Thank you.
We thankyou for your wonderful comments and we all appreciate you choosing the services of PLJ Worcester and we send our very best wishes to you.
5/5
GoogleAll the staff at PLJ were extremely professional, helpful, and communicated all aspects of the process in a clear and timely manner. I would recommend them to all my contacts in Worcester. As a first time seller I was supported all through the process and was reassured. Well done and many thanks as always 😊😊😊
We are all delighted that you have been pleased with the service that you have received and giving us a five star review. Thank you also for choosing the services of Philip Laney & Jolly Worcester.
5/5
GoogleVery pleased with this estate agent, we are looking to buy a property and have been very happy with the knowledgeable and smartly dressed sales manager. A very professional and efficient business. Thank you.
We thank you for your kind comments and five star review and very much look forward to finding your new home.
5/5
GoogleProfessional friendly staff, excellent efficient service - happy to go the extra mile. Made the whole process effortless. Special thanks to Tom. Would recommend without hesitation and certainly use their services in the future.
We would all like to thank you for your positive comments they are very much appreciated
5/5
GoogleOutstanding service, couldn't ask for more. Mel really went the extra mile to ensure the sale went through. Highly recommended.
We all thank you for your five star review and for choosing the services of Philip Laney & Jolly Estate Agents.
5/5
GoogleWe recently chose PLJ to sell our house and I am so glad we did as they were nothing shorter than excellent! We are so pleased with the service we received from James and Mel. I cannot reccommend PLJ Worcester highly enough. A totally honest and professional service from the team from start to finish. Communication was superb which we found so valuable. Thank you for all your help guys!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your positive review and your kind comments. It has been our pleasure to assist you in your sale and we wish you every happiness in your new home.
5/5
GoogleI bought a house that they were selling and they helped me so much, thank you Mel. I would definitely recommend them.
Thank you so much for your comments and we are so pleased you have settled into your new home.
5/5
GoogleThey were very attentive and supportive during the purchasing process. I would recommend their services!
We thank you for your time in providing such positive comments and we do wish you every happiness in your new home. Best wishes from us all at Philip Laney & Jolly.
5/5
GoogleFantastic experience with the PLJ Team. From the very first day, through to when …
We thank you all for your wonderful comments and the whole team at PLJ Worcester are delighted that we have managed to complete the sale for your mother .
5/5
GoogleA very high level of personal and very responsive service. Total transparency in all aspects make buying a home through Philip Laney and Jolly an extremely straightforward and enjoyable experience. We have no hesitation in recommending PLJ.
Thank you for your kind comments and five star review. We very much look forward to assisting you with your new house purchase.
5/5
GoogleI was delighted by the efficiency and helpfulness of the staff at PLJ.
Thank you so much for taking the time to leave us a five star review and we look forward to finalising your sale and conclude your onward purchase.
5/5
GoogleWe cannot recommend PL&J (James and Mel) enough. They acted as the agent for our sale and purchase and were thoroughly professional and extremely friendly throughout, this made the whole process much easier. Excellent communication and proactive. Short notice Sunday viewings etc were no trouble to them. They even called in to say hi just after moving in to wish us well. Thank you both very much...Dylan & Nicky
We are delighted you have now moved to your new home. Thank you for your kind comments it makes the job so worthwhile.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Philip Laney and Jolly, Worcester won Trusted Agent.
