Philip Laney and Jolly reviews

★★★★★ 5/5

Google

We recently sold our house in Worcester with Philip Laney & Jolly, and the whole process was absolutely smooth from start to finish. Everyone we dealt with was extremely helpful, friendly, and professional, making us feel supported at every stage. A very special thank you to Jacob Organ, who went above and beyond to guide us through the entire process. He was always available, offered excellent advice, and handled every detail with genuine care and expertise. Selling a house can be stressful, but with the PLJ team, it felt easy and well-organized from day one. They communicated clearly, kept us updated throughout, and were always happy to help with any question, big or small. You can truly tell that this is a team of experienced professionals who take great pride in their work and genuinely care about their clients. We’re so grateful for everything they’ve done and wouldn’t hesitate to recommend Philip Laney & Jolly to anyone looking to sell their home. They turned what could have been a stressful process into something smooth, positive, and even enjoyable. Sina Z.

Anis · 17 October 2025

★★★★★ 5/5

Google

Exceptional service! When I made an initial enquiry about selling my home, they swiftly responded and visited the property. Jacob was particularly helpful in sharing his market knowledge and giving me advice on setting a price. The property photographs, description, brochure and marketing materials that they produced were fantastic and eye catching! All of their preparation meant that when the property went on the market it quickly attracted serious interest and many viewing requests. I was impressed, and their communication throughout was perfect. They kept me continuously informed in regards to viewing bookings, feedback, offers and other properties in the area that I might be interested in buying. They were professional and proactive at all times, and made the whole process effortless. I highly recommend Philip Laney & Jolly.

Chris · 17 October 2025

★★★★★ 5/5

Google

Having recently lost my Dad and needing to sell his house I cannot speak more highly of the team at Philip Laney & Jolly Estate Agents in Worcester. Everyone I had contact with was always helpful and professional. Having to deal with everything from my home in Devon was not an issue for them and I felt confident that the whole process was in superb hands. Jacob, was particularly supportive at every stage from valuing the property, right through to the final completion. Thank you all for your support and professionalism in what has been a sad time.

Ruth · 26 June 2025

★★★★★ 5/5

Google

I had an excellent experience with Philip Laney & Jolly Estate Agents in Worcester. The team was professional, approachable, and extremely helpful throughout the entire process. Their communication was clear and timely, keeping me updated every step of the way. They demonstrated great knowledge of the local market and handled everything efficiently, making the experience smooth and stress-free. I would highly recommend their services to anyone looking for a reliable and trustworthy estate agent!

Abujor · 3 April 2026

★★★★★ 5/5

Google

I first chose Philip Laney & Jolly (PL &J) as an exclusive Agent to sell my property in Worcester this year because I've found James a trustworthy gentleman when I first met with him to discuss about my property; plus, I've also read many positive online reviews about PL&J. I am glad to share with all that PL & J is every bit as good as people have claimed. My property was sold (subject to contract) in just a few weeks after Marketing efforts and because the deal was linked to a Property Chain, Mel and James had to deal and follow up on multiple matters in the course of the next few months. Now I must make clear that I don't reside in the UK and all liaisons after the initial face-to-face meeting were done largely by email and/or WhatsApp. Being aboard and a demanding person by nature, I approached James and Mel quite frequently to keep myself abreasted with the latest development. And without failure, James or Mel would ALWAYS reply to me within ONE working day, offering updates and advices as and when necessary. They were always attentive, swift, professional, customer centric and took away the stress that could come from managing a property sale from overseas. It has been a pleasure to deal with them and I've paid the Agent fee with gratitude and a smile on my face because of the services I have received. James, Mel, it has been a pleasure to do business with you and I sincerely hope our path will cross in future. Best wishes and keep up the excellent work!

Peter · 17 December 2025

★★★★★ 5/5

Google

I cannot recommend PLJ enough !!! All of the staff have been amazing, friendly, responsive to calls and emails in a timely manner and a special big Thank You for Mel James, she has been diligent in chasing responses from the vendors lawyers and without her assistance, I believe my completion would have taken longer, she has been AMAZING! I would highly recommend this extremely friendly and professional agents to all my family and friends I would give more than a 5 star if I could

Karen · 17 November 2025

★★★★★ 5/5

Google

Absolutely fantastic service from start to completion. Not only were we supported with our sale, but the lovely people at Philip Laney & Jolly also greatly supported in finding our new home. No sales pitches, no jargon, no games. They get the job done with the customer taking priority. I hope to never move again, but if I do, I'll be using these guys again. Huge thanks Jacob, James and Mel.

Daniel · 17 February 2024

★★★★★ 5/5

Google

I can't recommend PLJ enough. James was great organising the particulars and took on board my feedback. During the sales process, they were quick to provide feedback on viewings and I felt proactive without being pushy. Property sold within …

Kate · 17 April 2025

★★★★★ 5/5

Google

Unfortunately when my Uncle passed away I had to sell his property and contacted James and Mel at Philip Laney & Jolly. James was absolutely fantastic and so compassionate. He understood this was a sensitive sale and went above and beyond to help with any queries I had. Both James and Mel were fantastic at communicating and keeping me up to date with the progress of the sale. Can't recommend them enough!

Sally · 22 August 2023

★★★★★ 5/5

Google

I can highly recommend Philip Laney & Jolly as they are professionals from start to finish. They are very supportive and provide accurate useful information and advice at sometimes difficult times. I cannot thank James, Mel and the team enough for the support they have provided. Highly recommend their service 👌🏽 …

Sarah · 24 September 2024

★★★★★ 5/5

Google

Selling my buy-to-let flat with Philip Laney & Jolly was completely stress free from start to finish. The communication throughout was excellent, clear, fast and reliable. Mel, Jacob, and everyone involved were amazing to deal with, always professional and supportive. The whole process was smooth and efficient, and I felt fully informed at every stage. I couldn’t recommend them highly enough for anyone looking to sell their property.

Renata · 17 September 2025

★★★★★ 5/5

Google

PLJ are a wonderful team. 100% professional. They take the stress out of what could be a very very stressful situation. I would recommend this company. Thank you Mel and all your great team

Toni · 17 April 2025

★★★★★ 5/5

Google

Living in McLaren Vale (South Australia) and deciding to sell our family home in Worcester was always going to be a challenge. But then I contacted Philip Laney and Jolly - a business familiar to me from years ago - and with just a couple of conversations with James I placed my trust in his services. From 11,000 miles away we have successfully administered the sale of our Worcester property through the hard work of James, Mel and Jacob. They got everything right, the pricing, the market, the advertising and the sales viewings and all subsequent negotiations were handled professionally and promptly. Well done PLJ Worcester you did a great job! Thanks Richard

Richard · 18 June 2022

★★★★★ 5/5

Google

I had previously had my house on the market with another agent for 9 months, with little communication from viewings. I then asked James to come and view the property and knew straight away that I'd get an honest overview. He mentioned that the marketing would hopefully help; the professional photos did just that! He always gave useful feedback from viewings and Mel kept me well-informed once the sale had gone through. Mel was also amazing whenever I had any questions, as this was my first sale. I also appreciated how sensitive Mel and James were, as this was an emotional sale. I can't thank you enough for helping me to have the opportunity to make some new memories for my children. Thank you.PositiveResponsiveness, Professionalism

Lisa · 18 June 2022

★★★★★ 5/5

Google

I cannot recommend the team highly enough. I got to meet Jacob who handled viewings and initial negotiations, Mel who handled the next purchase stage and James at the end to collect the keys. All were amazing, professional, helpful and communicative the whole way through. The extra special thanks has to go to Mel though. I've never met anyone so calm and who goes that extra mile. I honestly don't know what I'd have done without her. If you're thinking of selling or end up buying through them - you'll be in the best hands. A huge thank you for everything you've all done for me!

Joanne · 18 June 2022

★★★★★ 5/5

Google

The service from start to finish was exemplary. Our sale was a nightmare. We lost a buyer, a new was found almost immediately. Mel communicated and supported us every step of the way. A shining example of how a business should be run……Totally dedicated. Thank you Mel,James and Jacob, an exceptional team that goes above and beyond your expectations. Would highly recommend to buyers and sellers. Thank you all……….

Jan · 18 June 2023

★★★★★ 5/5

Google

During my initial meetings with 3 different companies, James was the only person to ask me "what i wanted from an agent". This showed good customer focus and he has delivered on this. Credit to Jacob and Mel in the office as well, between them, i have been kept updated by phone and email on a regular basis. It's reassuring to know that good customer service is still achievable, others take note. Thank you for a top notch service.

Nigel · 18 June 2022

★★★★★ 5/5

Google

PLJ provided well-research valuations of property nearby my home, and proposed a selling price that proved to be a base for interest and bidding in my home. They kept me well-informed throughout the viewing, bidding and conveyancing process, so the service was excellent, thank you.

Peter · 17 March 2026

★★★★★ 5/5

Google

James and Mel were helpful and professional throughout the whole process of both selling our existing property and buying our new one at a particularly difficult time due to Covid-19 and the subsequent restrictions. From our initial contact with PLJ on a Monday to going live on Rightmove on that Friday and getting an offer of the full asking price the day after was beyond our expectations. But then we hit the lock down problems and Mel worked hard to keep things going with our buyer, solicitors with furloughed staff, removals unable to happen, etc. It took over 20 weeks in the end but we are now in our new home. Thanks both!PositiveResponsiveness, Quality, Professionalism, Value

John · 18 June 2021

★★★★★ 5/5

Google

We previously used two estate agents over a period of 12 months and had very few viewings, and no offers or interest in the property. We decided to switch to a traditional estate agent who sold our family home within four weeks, we only wish we used PLJ at the start of our journey. I can say without any hesitation that James and Mel have been absolutely fantastic throughout the sale and buying process. The have kept us up to date and are always on hand to answer any questions or queries that may arise. We can without any hesitation thoroughly recommend James and Mel to you if you are thinking of selling or buying a house. Stuart and Anne

Thomas · 18 June 2021

★★★★★ 5/5

Google

I have recently purchased a property from Philip Laney & Jolly and I couldn't be happier. The sale took slightly longer than expected but as 2020 has been a somewhat difficult year globally, given we have experienced two lockdowns, I expected things may take longer. Mel and James have been so supportive and helpful every step of the way. Anytime I made contact I would receive a response straight away and was always informed of any development during the process of the sale. Working with Mel and James has been a pleasure as not only are you made to feel valued as a client but also you feel you have made a friend as they are so friendly, efficient and genuinely have your best interest at heart. I highly recommend Philip Laney & Jolly and I can't thank them enough for helping me move into my little dream home!

Michelle · 18 June 2021

★★★★★ 5/5

Google

Mel and James at the PLJ Worcester office are ambassadors for estate agency services. Firstly they are efficient, excellent communicators, incredibly committed and hard working. They turn things around quickly and with minimal fuss to a high standard, nothing is too much trouble (or too many viewings!). They build trust over the course of the sale, with their unrivalled local knowledge, honesty and integrity. From start to finish they took care of everything, and I mean everything, as I am very ill and could not even do a viewing. And ALL THIS DURING COVID19. You are amazing, thank you Mel and James, I wish you every success in your future ventures, goodness if anyone deserves it you two do. Thank you. With our love, Ruth and Lol Dow

Tao · 18 June 2020

★★★★★ 5/5

Google

The team were fantastic throughout the sale process. Good communication pre and post viewings and once the property was sold the communication was regular right up until completion. A few hurdles appeared along the process but Mel and the team helped get passed them. I will definitely be using Philip Laney & Jolly next time I sell a property.

Andrew · 18 June 2023

★★★★★ 5/5

Google

We have personally used and recommended Mel & James of Philip, Laney & Jolly a number of times over the last 2 years and with out question if we require an estate agent again we would look no further. Not only only are they professional, courteous and knowledgeable, they are very nice people who will look after you during what is an extremely stressful and challenging time.

Andy · 18 June 2022