How many reviews does Martin & Co Worcester have?

Martin & Co's Worcester office has 237 reviews across four platforms: 159 on Google, 4 on Facebook, 1 on View Agents, 73 on Trustpilot.

What is Martin & Co Worcester's rating?

Martin & Co Worcester is rated 4.4 out of 5 across all 237 reviews, and 4.3 out of 5 on Google from 159 reviews.

Where is Martin & Co's Worcester office?

Martin & Co Worcester, 45 Foregate Street, Worcester, Worcestershire, WR1 1EE.

Martin & Co Worcester, Worcestershire Reviews: 4.4 from 237 reviews, page 2

5/5

Trustpilot

Very welcoming ,approachable and…

Very welcoming ,approachable and answered all the questions I had for the experience

Customer · 17 July 2026

5/5

Google

Martin&Co have been nothing but helpful with my last minute rental property search, when I thought all hope was lost and I wouldn't be able to find a new rental, they were extremely professional, very quick with responding and they kept me in the loop during the whole process. I got everything I needed and more from them! Even though other letting agencies thought I wasn't fit for their criteria, Martin&Co made everything work and came up with multiple solutions to my situation. They are a fantastic team that you can rely on.PositiveResponsiveness, Professionalism

Denisa · 3 April 2022

Agent replied · 13 June 2024

Thank you for your kind words, it’s always nice to get such positive feedback This is so much appreciated by the entire team who all wish you well in your new home.

2/5

Google

Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception. From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work. The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water. Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call. You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault. Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming. We would therefore recommend to anyone else thinking of renting with these guys to do the following: 1) Report ALL repairs and maintenance as soon as possible. 2) Make sure they are photographed and kept safe in case needed later. 3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports. 4) Save all House Inspection reports somewhere safe! 5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!) 6) When coming to the end of tenancy book your own cleaners. 7) If you need plumbers make sure you ask for Neil and no one else. 8) If you want to avoid all the hassle, rent with someone else……. Good night and Good Luck! ----------------------------------------------------------------------------------------------------------------- REBUTTAL TO M&C RESPONSE: SEE PHOTOGRAPH Always a pleasure.....

Phil · 30 March 2022

Agent replied

Thank you for taking time to post your review, clearly any review of less than our normal 4 or 5 stars gives us cause for concern and as such we have looked closely at your comments and respond as follows; Firstly we are fully aware of the issue surrounding the tap and the subsequent leak and with the plumber in question. Whilst the issue was dealt with swiftly and effectively we have subsequently decided no longer to use this plumber. However, as we have advised you previously, the burn marks on the carpet are nothing to do with the plumber we used for replacing the taps. We have discussed this with two plumbers we currently use, they have both said that no dripping or any equipment used to fit a tap would cause such an issue with the carpet. Your initial claim an email was sent to two members of staff reporting this which is not the case and we have no record of receiving such an e-mail(s). Secondly, the cleaning contractor we use and recommend is highly experienced and he would not have advised you whilst you were in the middle of cleaning, that the work was satisfactory as per the inventory as you hadn’t finished cleaning at the time and he is fully aware we carry out a comprehensive check out at the end of the tenancy and report back to you the tenant and to our landlord. I therefore feel your comments are somewhat spurious. A number of contractors visited the property during your tenancy and aside from the two issues mentioned in your review, we received no other complaints from you. Inspection reports are emailed to all tenants, as well as being available on the property portal, your account ID deactivated upon completion of the tenancy due to GDPR. You did not request inspection reports on the check out, as if you had then these would have been provided to you. The fumigation, along with a professional clean, is a standard clause within our tenancy agreement with all tenants who have pets. With regards to the oven, we inspect between tenancies to ensure its cleaned ready for new tenants and has power. The previous tenants hadn’t reported an issue and unfortunately this was not picked up until you reported it. Our electrician was appointed immediately and the delay was as a result of the oven requiring a new part. We feel your comments and your 2 Star review are unjustified nevertheless we wish you well for the future.

5/5

Google

Excellent customer service and resolution by the team.Shoutout to Georgina, we are renting but she is an absolute star who has fixed all issues for us in a very short span of time.Happy to be renting using Martin & Co

Mahad · 18 March 2024

2/5

Google

Ive rented properties for nigh on 20 years now. Normally Ive never felt the need to leave a review for any as normally all has gone smoothly and any issues have been small. However in the case of Martin and Co, Worcester I will make an exception. From the beginning things didn’t start off terribly well. Forced to accept their Inventory without being able to amend it for any issues we found was the first red flag. All you could do was e-mail your findings and hope they remembered it. Then they described the Oven as having ‘a good appearance’ yet failed to note that it actually didn’t work. The oven thing went on for a while, but then to add insult to injury they booked plumbers to replace some leaky taps that had been reported by the previous tenants. It was bad enough that they replaced the taps in the wrong bathroom, but then when they were forced to come back to fix that mistake they made an even bigger one. In refitting they didn’t seal it properly causing a leak to run down the back of the sink and in to the floor. This then pooled up until eventually the ceiling collapsed in the garage under the weight of the water. Also around this time a mark appeared on the carpet leading to the ensuite, which we believe had been caused by those same plumbers. We actually reported it at the time but unusually we did it by phone instead of email/app. Had we known then what we know now we would have photo’d it and logged the phone call. You see it turns out that Martin and Co failed to log that phone call. Also the agent who answered the call no longer works for the company. Therefore when the time came to get the deposit back they had no record of our report. This ultimately meant that we were blamed for mark, and without any proof it was our word verses theirs. Despite the multiple examples of poor work by the plumbers, it HAD to be our fault. Add to that a couple of pieces of dodgy advice (we HAD to fumigate, advised by their pest control guy that we actually didn’t for instance) and recommending cleaners for the end of tenancy clean who gave bum advice about how much needed to be done (why would we doubt it, being M&C’s preferred cleaner??) just to land the job and what you have is a company with numerous operational question marks. They hired dodgy contractors to carry out their works and when it all then goes sideways they are happy to pass these costs on to the renter. We ended up losing a sizeable chunk of our deposit as a consequence. When we complained to the higher management we were promised a review of the situation, but so far no outcome has been forthcoming. We would therefore recommend to anyone else thinking of renting with these guys to do the following: 1) Report ALL repairs and maintenance as soon as possible. 2) Make sure they are photographed and kept safe in case needed later. 3) ONLY report using E-mail if possible. Even the PropertyFile app turned out to be useless because we lost access as soon as our tenancy was over so we couldn’t go back to find previous house inspection reports. 4) Save all House Inspection reports somewhere safe! 5) If you have to phone make sure you log the time and date of that call and what it was about. They won’t. (Save your phone bills just in case!) 6) When coming to the end of tenancy book your own cleaners. 7) If you need plumbers make sure you ask for Neil and no one else. 8) If you want to avoid all the hassle, rent with someone else……. Good night and Good Luck! ----------------------------------------------------------------------------------------------------------------- REBUTTAL TO M&C RESPONSE: SEE PHOTOGRAPH Always a pleasure.....NegativeProfessionalism

Phil · 26 February 2022

Agent replied · 27 June 2024

Thank you for taking time to post your review, clearly any review of less than our normal 4 or 5 stars gives us cause for concern and as such we have looked closely at your comments and respond as follows; Firstly we are fully aware of the issue surrounding the tap and the subsequent leak and with the plumber in question. Whilst the issue was dealt with swiftly and effectively we have subsequently decided no longer to use this plumber. However, as we have advised you previously, the burn marks on the carpet are nothing to do with the plumber we used for replacing the taps. We have discussed this with two plumbers we currently use, they have both said that no dripping or any equipment used to fit a tap would cause such an issue with the carpet. Your initial claim an email was sent to two members of staff reporting this which is not the case and we have no record of receiving such an e-mail(s). Secondly, the cleaning contractor we use and recommend is highly experienced and he would not have advised you whilst you were in the middle of cleaning, that the work was satisfactory as per the inventory as you hadn’t finished cleaning at the time and he is fully aware we carry out a comprehensive check out at the end of the tenancy and report back to you the tenant and to our landlord. I therefore feel your comments are somewhat spurious. A number of contractors visited the property during your tenancy and aside from the two issues mentioned in your review, we received no other complaints from you. Inspection reports are emailed to all tenants, as well as being available on the property portal, your account ID deactivated upon completion of the tenancy due to GDPR. You did not request inspection reports on the check out, as if you had then these would have been provided to you. The fumigation, along with a professional clean, is a standard clause within our tenancy agreement with all tenants who have pets. With regards to the oven, we inspect between tenancies to ensure its cleaned ready for new tenants and has power. The previous tenants hadn’t reported an issue and unfortunately this was not picked up until you reported it. Our electrician was appointed immediately and the delay was as a result of the oven requiring a new part. We feel your comments and your 2 Star review are unjustified nevertheless we wish you well for the future.

5/5

Google

Martin & Co were brilliant in helping us find a house to rent. Everything was done with rehearsal utmost professionalism and very efficiently! I could recommend them enough.PositiveResponsiveness, Professionalism

Becky · 3 July 2022

Agent replied · 10 June 2024

Thank you for your kind words! We wish you every happiness in your new home.

1/5

Google

They can't even be bothered to list pets policies on their to rent listings, wasting people's time booking a viewing and having a useless phone conversation.

Florin · 30 March 2026

5/5

Trustpilot

Martin and Co are the 'go to' agent

Martin and Co are the 'go to' agent. I had to rent very quickly as my sale completion was imminent. Called by the Worcester office, they treated me as a valued customer, two appointments arranged within hours. Professional service all the way and a huge thanks to Peter, Ellie and Simone for their excellent help.

Sue · 8 December 2022

1/5

Google

Renters beware! The contract contains contradictory, unreasonable, irrelevant and borderline illegal clauses that they refuse to change. When moving in they send you the inventory with a request to sign it as proof of receipt, but when you look at the signature declaration it is to say that you agree with it. When pointing out damage that isn't marked on the inventory they refuse to update the document and promise to keep your comments on record instead, but if you've signed the inventory then I imagine that it would be hard to argue that it's wrong if they try to charge you later. 1/5 stars for quality, but 5/5 on the sharkyness scale!NegativeQuality, Professionalism

Dave · 29 June 2021

Agent replied

Thank you for taking the time to post your review Dave C. Our Tenancy Agreement is industry standard and used nationally by The Property Franchise Group network, and yes we are sadly unable to remove or amend any standard clauses within the agreement, but rest assured, our agreements are legal! I do find your comments on the inventory strange, had you read the agreement, it states quite clearly that you have 48 hours to make any amendments which you did, and they were noted. ‘5/5 for sharkiness’ though, really??

1/5

Google

Renters beware! The contract contains contradictory, unreasonable, irrelevant and borderline illegal clauses that they refuse to change. When moving in they send you the inventory with a request to sign it as proof of receipt, but when you look at the signature declaration it is to say that you agree with it. When pointing out damage that isn't marked on the inventory they refuse to update the document and promise to keep your comments on record instead, but if you've signed the inventory then I imagine that it would be hard to argue that it's wrong if they try to charge you later. 1/5 stars for quality, but 5/5 on the sharkyness scale!

Dave · 30 March 2021

Agent replied

Thank you for taking the time to post your review Dave C. Our Tenancy Agreement is industry standard and used nationally by The Property Franchise Group network, and yes we are sadly unable to remove or amend any standard clauses within the agreement, but rest assured, our agreements are legal! I do find your comments on the inventory strange, had you read the agreement, it states quite clearly that you have 48 hours to make any amendments which you did, and they were noted. ‘5/5 for sharkiness’ though, really??

5/5

Google

The best experience I've had so far renting, extremely helpful and great team. Special thanks to Peter and Katie for making the process quick and easy.PositiveResponsiveness, Quality, Professionalism, Value

Anne-Lore · 31 May 2021

Agent replied · 30 May 2024

Thank you so much for taking the time to review your recent experience with Martin & Co Worcester, it’s always nice to get such positive feedback! This is so much appreciated by the entire team who all wish you well in your new home.

5/5

Google

Fantastic Estate Agents. You will be in safe hands with Nirvair, Peter & the team. Strongly recommend.

Henry · 17 November 2024

5/5

Google

The best experience I've had so far renting, extremely helpful and great team. Special thanks to Peter and Katie for making the process quick and easy.

Anne-Lore · 30 March 2021

Agent replied

Thank you so much for taking the time to review your recent experience with Martin & Co Worcester, it’s always nice to get such positive feedback! This is so much appreciated by the entire team who all wish you well in your new home.

5/5

Google

The process of booking a tour and applying were all very easy and the people at Martin & Co helped a lot making everything simple. They understood things that may interfere and adapted things to better suit my situation. The rent is very reasonable for what you get, especially within the area. The property is excellent, with only 3 issues that were fixed straight away.

Jack · 8 October 2024

5/5

Google

We have been tenants of a property managed by Martin & Co for about seven months and have had several small issues that have needed resolving. They are by far the most efficient and friendly estate agent we have ever dealt with, we can't fault anything! Special mention to Katie for always being professional and handing our concerns on to our landlady straight away.

Julia · 5 July 2017

2/5

Google

This agency isn't the best. I'm a private tenant, need to report things not working or in a bad state. Staff weren't very helpful, not listening and ignored my needs. The maintenance man was more helpful and very kind. I know my landlord personally, and he's nice too. Probably that's the reason why I'm not leaving.

Beata · 16 January 2025

5/5

Google

Superb, from a new tenant's perspective, in every respect. From the initial enquiry, handled by Peter, through to Kate's painstaking and thorough inventory, to the huge amount of help that Harriet's excellent admin skills gave us, Natalie and I couldn't have asked for a more professionally delivered experience. Thanks to all, and we would heartily recommend Martin & Co Worcester to anyone.

Benedict · 5 July 2018

5/5

Google

The quality of service provided by the whole team at Martin & Co is exceptional. During the past six months they have gone 'above and beyond' in providing a first class professional service. Nothing has ever been too much trouble; each and every member of the team has been friendly, courteous and thoroughly professional. I cannot speak highly enough of them.PositiveResponsiveness, Quality, Professionalism, Value

Alan · 3 April 2022

Agent replied

Thank you for your kind words and taking the time to review your experiences with Martin & Co Worcester. This is so much appreciated by the entire team!

5/5

Google

A great company! Always happy to accommodate any requests (promptly too) and have fabulous customer service, keeping everyone in the loop at all times. I would give 10 stars if I could and will happily recommend them to anyone.

Lauren · 27 June 2025

1/5

Google

Really disappointing service from Martin & Co when viewing a rental property. No level of customer service. Lettings Manager didn't care that there were issues with the property, 'let as seen' attitude despite there being damage to walls and issues in the bathrooms, snagging issues throughout. Not provided any information on next steps or application process. Waste of my afternoon, having taken time off work to go and view the property.

Dominic · 7 March 2024

5/5

Google

I had a very professional and positive experience with Martin and Co whilst looking for a property to rent in Worcester. They were very friendly and helpful and helped me through the whole process with an excellent line of communication which made for a smooth transition to living in Worcester. I would highly recommend. Colin PerryPositiveResponsiveness, Quality, Professionalism, Value

Colin · 3 July 2022

Agent replied

Thank you for such a positive review! We wish you every happiness in your new home

5/5

Trustpilot

Incredibly helpful and really on to…

Incredibly helpful and really on to everything as soon as they came up and got the whole thing done and dusted without a hiccup. Katie was especially helpful with everything and getting all the loose ends tied. Now currently happy and cosy in new home awaiting our first baby. So thank you :)

Josh · 25 February 2020

5/5

Trustpilot

Excellent - highly recommended

My wife and I engaged Martin & Co. at the start of 2019 and have been extremely impressed. The service they have provided has been excellent - clear processes, excellent engagement, polite and highly professional throughout. We have very happy tenants in place and have no hesitations in recommending Peter and the team.

Matt · 14 April 2019

5/5

Google

I had a very professional and positive experience with Martin and Co whilst looking for a property to rent in Worcester. They were very friendly and helpful and helped me through the whole process with an excellent line of communication which made for a smooth transition to living in Worcester. I would highly recommend. Colin Perry

Colin · 30 March 2022

Agent replied

Thank you for such a positive review! We wish you every happiness in your new home

Martin & Co Worcester reviews

Reviews by type

Tenants1 review

About Martin & Co Worcester

Reviews

Questions about Martin & Co Worcester