Leaders Lettings Worcester reviews

★★★★★ 5/5

Google

Only based on our experience getting the flat as a tenant (will do another one once finished) The guys at Leaders Worcester have been very helpful the whole way through the process of finding a flat. There were a few issues as we didn't initially get the place we wanted but through someone else dropping out we were called immediately and put forward, and kept advised and up to date through the whole process. Specifically Jenna to begin with, George (who has been great and kept in touch and got us the flat!), Mike (who took me around a second time) and Sophie (who has been amazing calming our nerves about the referencing getting the place). Keep up the good work guys! *One area of improvement is perhaps lots of emails regarding places that wouldn't have been suitable - we had a very specific idea of the flat we wanted.

Jess · 25 August 2019

★★★★★ 5/5

Google

Leaders do a fantastic job of looking after my properties. We live in New Zealand so having the amazing Natalie Mitchell keeping the properties organized and the tennants happy is crucial for us. Thanks Natalie!

Nick · 24 September 2024

★★★★★ 4/5

Google

I have been managing an apartment for my brother who is the owner and had tenants in it & unfortunately developed Alzheimer’s. All my dealings have been with Lewis Langdell. He is very thourgh, always very courteous, and extremely helpful. Over the last 10 month his attitude & professionalism has really helped me get through a ‘really dark time’. He was very helpful from the beginning, explaining what was required with the POA paperwork. He organised, getting the tenants to move out, a painter & decorator, a cleaner & other jobs that needed doing. I was so very stressed, and although intelligent, wasn’t at time the nicest person to talk to. He always was kind & considerate, and gave the impression that he really cared about my difficult situation. An excellent ambassador for Leaders.

Jayne · 3 November 2024

★★★★★ 5/5

Google

I highly recommend Leaders. Lewis my property manager has been excellent throughout my entire tenancy. Always very quick to keep me updated with property maintenance and help in anyway he could. Thank you Lewis!

Tom · 24 September 2024

★★★★★ 5/5

Google

I had the most wonderful experience with Ffion , I was really shocked she went above and beyond, I would recommend Leaders especially Ffion to anyone . Great experience great service .

Kate · 17 October 2024

★★★★★ 1/5

Google

From summer that I kept applying for houses or flats to rent in Worcester needing to move from Hereford,most of them being under Leaders.I have been refused absolutely everytime ,first because landlords won't rent to me as i have a small child,i wonder all those 2 bedroom or 3 bedroom houses who rented them if no childrens were allowed, then several landlords wouldn't rent to smokers even if I wouldn't have smoked in the house,all this while I was working full time,in September I became a full time student,therefore my need to move,they continued to refuse me if I didn't had a guarantor ,finally sorted the guarantor ,now they refused me because I had an Debt Relief Order. Someome should actually look better on how this letting agency works because all I had from them was a permanent discrimination .

Andreea · 17 October 2024

★★★★★ 5/5

Google

Sophie Conway is a great property manager so this review is specifically for her! I had a few issues in the start with my previous manager and some of the people at leaders but everything ran very smooth when Sophie came along. A suggestion from a mistake I made, do not opt for NDO unless you've completely understood the terms and conditions. :)

Pranay · 24 August 2022

★★★★★ 5/5

Google

We moved in to the property at the end of October and was assigned Ffion Whittlesea as our property Manager. I feel Ffion has gone above and beyond for us. We have had some challenging situations but Ffion has dealt with every one head on and has been extremely fare. I feel she’s very professional and just seems to work round the clock. Ffion’s a real people person, and I really would recommend her to anyone.

Emily · 26 November 2024

★★★★★ 1/5

Google

If I could review zero, I would! Viewed a property in Worcester with Kate yesterday. We were keen, expressed that we wanted to put our application in and that we were happy to offer over the asking price to potentially increase our chances of living in the property. She informed us that after the viewings she would be back in the office by 4:30pm and would be calling everyone to confirm their application before she submitted it to the landlord. No phone call came. We called at 5:30pm (the office closed at 6) we were told she was on another call and would phone back after. Of course she didn’t. This morning we emailed to clarify we wanted to put an offer in. Nothing. Silence. We called the office and were told she was out on viewings. We noticed that the property had been taken off the market on right move so we called again at 10am and were told she would call back. As expected she did not. We understand that there are several mitigating factors that may mean you don’t get a rental property, but the radio silence is just unacceptable. If you had nothing to hide, why not just simply email to explain the landlord chose somebody else. That’s all it would’ve taken. They refuse to let you speak to the manager and try to fob you off with excuses. Very disappointed. I have contacted head office and the property ombudsman for advice both of whom have been very helpful. Advice to anyone looking to rent in the local area. Avoid Leaders!!!! Lots of other lovely, helpful estate agents around.

Charlotte · 24 September 2024

★★★★★ 5/5

Google

Excellent service from Thea at the Worcester office today. We had a maintenance issue raised this morning and Thea resolved this within the hour. Thanks Thea !

Lisa · 5 December 2025

★★★★★ 5/5

Google

Called Leaders and spoke to Sophie from the Property Management Team. I explained that I needed a historic report from my past lettings. She couldn’t have been more helpful and I was sent the report within 15 minutes. Couldn’t ask for a better service. Thank you Sophie.

Marion · 27 November 2023

★★★★★ 1/5

Google

A month on today since I moved out of my rental. No damaged caused. Room left spotless. I always paid th r not in full and on time. £760 deposit still not been returned to me. No reason whatsoever given. Absolute gangsters.

Neville · 9 December 2025

★★★★★ 5/5

Google

Had a lovely experience with Claire Ayres with selling our house , she was very helpful and was always there for us, nothing was to much trouble always lovely and pleasant .Would highly recommend

Karen · 16 February 2026

★★★★★ 5/5

Google

Amazing experience from start to end, Kate who looked after us from the start has been nothing but amazing, she's kept us updated at every step, she's answered all our questions and phone calls and just made sure we had everything we needed communication wise. We also have our property manager Tia who in the last few weeks had also helped and communicated with us. Couldn't thank them both enough for everything they've done for myself and my partner.

Sam · 24 September 2024

★★★★★ 5/5

Google

My property has been managed by Leaders and it has saved me a whole load of distractions and stress. Maddie Cornes, my property manager moves quickly with issues that arise for the tenant and gets it solved promptly.

Sileola · 10 January 2026

★★★★★ 5/5

Google

I used Leaders to sell my house and was effortless from start to finish. Alex was very professional and always kept me updated. Even when Alex was unavailable, Steve stepped in and knew exactly where we were at with everything so there were no gaps in communication. Would definitely recommend Leaders. Sold in the first week and for asking price. Thank you both so much!PositiveResponsiveness, Quality, Professionalism, Value

Nicki · 24 August 2021

★★★★★ 5/5

Google

A big thank you to Tierney who has managed my properties. Tierney is always polite and professional, and always prompt to advise and support with any questions and maintenance requirements.

Jennifer · 24 September 2024

★★★★★ 5/5

Google

Aimee has been most helpful, quick and responsive in dealing with my numerous inquiries over the past year and a half. I have found that she has been particularly caring and appears to go that 'extra mile' to get things done or help solve a housing issue.PositiveResponsiveness, Professionalism

Michael · 28 September 2023

★★★★★ 5/5

Google

I had an excellent experience with Leaders while looking for rented accommodation. The whole process went very smoothly and after seeing the property I wanted I dealt with Sophie who was excellent - great communication, very responsive to calls and emails and so efficient and on-the-ball that she managed to to get everything signed up/completed in less than 48 hours from viewing the property. Highly recommended.PositiveResponsiveness, Professionalism

Liz · 24 August 2021

★★★★★ 5/5

Google

The best letting agency I've ever encountered. They handle everything promptly, and the support team is outstanding, especially Tierney, who is incredible. I highly recommend Leaders to anyone seeking accommodation.

Gokul · 24 September 2024

★★★★★ 5/5

Google

I’m an owner of a flat in Birmingham & Ffion Whittlesea has recently taken over as my new Property Manager; I can only say 🙌🏾🙌🏾 how pleased & delighted I am since she has ! She is very friendly, easy to talk to & listens to my concerns I have , if any about the tenants & then does her utmost to deal with them as expediently as possible. If she can’t get hold of me ( or the tenants by phone) then she leaves voicemails or emails which I truly appreciate. I feel really grateful to have someone like her managing my property , especially as I was initially concerned that the office was in Worcester. Ffion you are doing an amazing job; thank you so much; especially with all the recent dealings you inherited.

Lorraine · 2 August 2024

★★★★★ 5/5

Google

Dealt with Sophie and one of her colleagues at Leaders. Rang on Thursday morning to view a property that was put on the previous evening, had a viewing Thursday evening and was accepted for the property Friday morning. Really responsive service as well as being really friendly and helpful. The property was great as well. Would highly recommend and thank Sophie for her help sorting our flat in Worcester!PositiveResponsiveness, Quality, Professionalism

Matty · 24 August 2020

★★★★★ 5/5

Google

Leaders has been very helpful with me and my partner, as we are currently under a lease with them for a lovely flat. Our property manager, Mahema, is very prompt and helpful! Whenever we had issues, she was very quick to respond and redirect help so it can be fixed! We recently got a new oven as the old one broke down, and Mahema turn it around so quickly for us, as well as scheduling important maintenance for the flat. Thank you so much for looking after us, and Leaders as well for being responsive to our needs! :)

Gennifer · 24 July 2024

★★★★★ 5/5

Google

Mahema is an exceptional property manager for Leaders Estate Agent, consistently surpasses expectations. She demonstrates an unwavering commitment to addressing queries promptly and efficiently. Mahema's dedication shines through in every interaction, and we are absolutely delighted with the level of service she provides. Thank you

Stewart · 28 October 2023