Leaders Lettings Worcester reviews

★★★★★ 5/5

Google

First time using Leaders,very impressed,very professional,especially your colleague Remy,very helpful,polite and very professional and thorough. I will definitely use Leaders again. Once again many thanks Remy. 🙂🌹 …

Darren · 12 June 2026

★★★★★ 5/5

Google

I've had three rental properties with Leaders Letting Estate Agents here in Worcester over the years. From my experience and dealings with them they've always been very professional, organised and competent in their practice and property management. Just a general all around quality service. I would personally like to commend and acknowledge the efforts and level of professionalism from my property maintenance management lead representative Emma Lusted, whom I've liaised with the most in my current rental property. Emma has been brilliant in my engagements and interactions with her, resolving one or two property maintenance related issues in a timely manner, she's very personable, knowledgeable in her duties and job capacity and a valued colleague and key asset to the practice/estate agent. Kudos, to her Emma Lusted!

Mo · 8 December 2025

★★★★★ 1/5

Google

The worst people work here. They have the worst reputation for lettings for over 25years for a reason. Liars - will say the house is being sold so then can raise the rent. Contractors will steal your belongings I have been advised to report them to the police. Don't leave items behind they will charge you and keep them. If you lose a loved one, make sure it's not when Leaders need to do a home inspection. Mould may contribute your loved one passing. Lose your keys -If you live alone bear in mind they might give your keys to a contractor and not get them back. They won't tell the landlord though because they would have to pay to change the locks They take lots of pictures of work that never gets done and you can take loads of time off work showing workmen around.

Lisa · 12 April 2026

★★★★★ 1/5

Google

Disgusting illegal company, lie and mislead tenants about properties conditions, don't resolve previous issues with properties before new tenants move in, give new tenants the run around and drag their feet resolving property issues that shouldn't even have existed when new tenants move in - this company needs tenant law legal action taken against them and the Council need to be informed and enforcement action should be taken against Leaders. All current tenants being screwed over by Leaders should post a reply under this review to detail their ongoing issues and warn others until action is taken. Even gas issues are ignored by this company putting 3rd party lives at risk. Avoid.

Mark · 12 April 2026

★★★★★ 5/5

Google

I’ve been a tenant with Leaders coming up to three years, and in that time have dealt with various property managers. Today, I rang up with numerous queries, however unfortunately my property manager was unable to take these queries. Instead, Emma Lusted listened to me, made notes as I spoke, and actioned the queries straight away. From previous experiences with other staff members, I did not expect such efficient service, and therefore was pleasantly surprised with this engagement. Thank you Emma, for helping me when it wasn’t your job to do so, and for being so quick with it!

Summer · 10 November 2024

★★★★★ 5/5

Google

Nigel and his team provided an excellent service. Keeping us informed and offering advice. They handled all viewings giving ample notice to minimise disruption to our daily lives. I would highly recommend them.

Mark · 26 March 2026

★★★★★ 5/5

Google

Claire and Tom were very supportive and understanding through my purchase, going above and beyond. Actively chasing and pushing all the way. I only wished, I could have sold my property through them too!

Emma · 16 March 2026

★★★★★ 5/5

Google

I have been with Leaders Worcester for about 4 years and in all off this time, Tierney has been my property manager and I have no regret being with Leaders, they are very welcoming and happy to help if the need arise.

Terry · 6 January 2026

★★★★★ 5/5

Google

I used leaders to rent a house. The agent Remy was the most professional agent I have ever met, she was attentive, very helpful and helped us with any questions we had. She made the whole experience a pleasure.

John · 12 September 2026

★★★★★ 5/5

Google

I’ve been using Leaders for many years to manage my house in Worcester. My property manager Tierney is extremely friendly and helpful whenever I need to speak to someone in the office and any maintenance issues are dealt with promptly.

Richard · 6 January 2026

★★★★★ 5/5

Google

Very positive experience with the sales team here, especially Louise, who provided the best possible service, going above and beyond at every opportunity. I would recommend and certainly work with Louise and Leaders again in the future!

George · 12 September 2026

★★★★★ 5/5

Google

I had an excellent experience with Leaders Letting & Estate Agents in Worcester. The team was professional, friendly, and very responsive throughout the entire process. They kept me updated at every stage and handled everything efficiently, making the experience smooth and stress-free. Their knowledge of the local market and commitment to great customer service really stood out. I would highly recommend them to anyone looking for a reliable and trustworthy letting and estate agent!

Abujor · 2 April 2026

★★★★★ 5/5

Google

Having recently relocated from my home country, this was my first time searching for a rental property, and the support I received was invaluable. Alice Jenkins, in particular, was incredibly kind and supportive throughout the entire process and she was always there to answer my questions. After I moved into the property, Sophie Conway was equally helpful, assisting with the inventory and resolving any technical issues I encountered. I truly appreciate the support

Abdul · 10 November 2024

★★★★★ 5/5

Google

Couldn't recommend Leaders enough!! We are currently in the process of renting a property through them. We recently viewed a sweet little house with the lovely Kate who was extremely friendly, professional and knowledgeable. She has and continues to communicate with us regularly to provide updates and share our excitement for our new home! The process has been smooth so far thanks to Kates efficiency and we couldn't be more grateful. Big love to Leaders!

Hetty · 24 September 2024

★★★★★ 5/5

Google

My property manager - Tierney was exceptionally professional and did her best to keep both clients and tenants happy. Kudos to her, I was happy for her services.

Paul · 9 October 2026

★★★★★ 1/5

Google

Corrupt and dishonest. Avoid at all costs! Absolutely terrible company. Unable to communicate. Avoid the zero deposit. The renter get little to no protection. Charged us £100's for cleaning and mediation despite not actually having any evidence it was dirty. They use a third party company that from what I can see in reviews often unfairly sides with leaders. For your sanity and for your own good do not use this company.

Ashley · 26 March 2026

★★★★★ 5/5

Google

I couldn’t be happier with my apartment and my overall moving experience. Leaders were quick to put my application through and helped me every step along the way. Since moving in my property manager Sophie has been amazing, has helped with every query no matter how big or small, and generally given me confidence in moving out for the first time. I would recommend Leaders to anyone looking to move in this area:)

Molly · 9 August 2024

★★★★★ 4/5

Google

Eleanor was very helpful and very knowledgable and helped me out filling the online details thank you Eleanor you’re help was very helpful thank you

Sean · 28 September 2026

★★★★★ 5/5

Google

I just want to express my gratitude to Sophie, who works at the Leaders Worcester branch. I although Sophie isn’t my property manager, she was more than happy to spend time out of her day talking to me and putting my mind at ease. Sophie truly is an asset to the team at the Worcester branch, and she made me feel heard and was really supportive about my current situation regarding my tenancy renewal. It’s so refreshing to talk to someone who treats you like a human being and takes the time to talk things through with you. Thank you Sophie. You were truly appreciated today !

Abbie · 27 December 2023

★★★★★ 1/5

Google

I had a very bad experience with this letting agency. They have still not returned my deposit and the balance of rent I paid. Despite sending several emails, I have received no proper response. Their communication is very poor, and this has caused me a lot of stress and inconvenience. I find their service unprofessional and unreliable. I would not recommend this agency.

Philip · 26 March 2026

★★★★★ 5/5

Google

Having recently put my house up to rent I wanted to thank Alice Jenkins and the team at Leaders for their support throughout this process they have been amazing! As I am not going to be in the country they have put any worries at ease with helping to find suitable tenants, always responding to query’s in a timely manor all while being friendly and professional. Thanks again!

Abbie · 19 September 2025

★★★★★ 5/5

Google

Great to work with. Thank you Louise for all your hard work. Highly recommend!

Georgina · 2 April 2026

★★★★★ 5/5

Google

My girlfriend and I had a smooth move-in experience to our new house with Leaders. Miss Alice Jenkins was our Lettings Consultant and she was always quick to reply to our emails and answered our calls when necessary. We felt listened to and her help was very much appreciated. We just moved into the house and so far our experience with Leaders has been a positive one! :)

Martim · 24 July 2024

★★★★★ 5/5

Google

I want to express my appreciation for the outstanding service provided by Thea Meeks, my property manager at Leaders in Worcestershire. Thea's personal touch and dedication to service have truly made my experience exceptional. After some negative experiences with both agencies and tenants it is a major change to have someone I trust looking after my me and my property. Moreover, Thea goes above and beyond to ensure that all aspects of property management are handled with utmost care. Whether it's handling maintenance requests promptly or providing valuable insights into the local real estate market, Thea's knowledge and expertise are truly commendable. Thea's proactive approach to problem-solving is much appreciated. She anticipates potential issues and takes preventive measures, showcasing a level of dedication that sets her apart. It's evident that she takes pride in her work and genuinely cares about the well-being of both tenants and property owners. In summary, I am grateful to have Thea Meeks as my property manager. Leaders in Worcestershire is fortunate to have such a dedicated and competent professional on their team. I highly recommend Thea's services to anyone in need of a reliable and trustworthy property manager. Thank you for your support!

Simon · 27 November 2023