Trusted Agent profile
★★★★★
157 reviews across 1 platform
61 The Tything, Worcester WR1 1JT
Black Pear Lettings Ltd's Worcester office at 61 The Tything is rated 4.0 out of 5 across 157 reviews on 1 platform, including 157 Google reviews rated 4.0. Checked 9 October 2026.
Every review we hold for the Worcester office, from every platform, shown as written. First names only.
5/5
GoogleThank you to all the team at Black pear letting. Your quite response and help with our letting experience has been outstanding.
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience
5/5
GoogleMy partner and I have had an excellent experience with Black Pear Lettings. We were first in contact with Lydia, who was very polite and helpful. She showed us a few flats we were interested in and allowed us to view another flat the day after, which we then asked to put a holding deposit as we were very pleased with the property. Lydia was very well informed and helped us up until it came to the application process. By this point, Kayleigh took over and has been an absolute dream. We have been very upfront and honest with our current situation and throughout the application and in return she has helped us every step of the way. There were times we were nervous on our part but Kayleigh was always there to reassure us. We have now been approved to move into our new flat in September and we could not be happier. We are very grateful for Black Pear Lettings, very well deserved 5 stars! 🌟🌟🌟🌟🌟 Thank you!
5/5
GoogleBrilliant company - communication is always spot on, kayleigh and lydia are always professional and help whenever they can. Top service! Well done ladies
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience, we look forward to our working relationship continuing!
5/5
GoogleRented a bedroom through them for 2 years. Professional and happy to help, good communication when needed. Would recommend.
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience
1/5
GoogleYou get what you pay for. Always takes Kayleigh and Lydia a long time to get back to you, don't give very much notice before sending contractors in and try to sting you with deposits. A house that we'd left pretty clean cost almost £400 to … More
Good Afternoon Luke, thank you for your review … More
2/5
GoogleWhen Chris was there it was good but he unfortunately left before my tenancy was up. I feel the landlord will do anything just to gain a profit i.e Will rob your deposit when you move out, with unnecessary cleaning fees! If I reported any problems throughout the year, it would take them weeks to deal with the situation. For example, I was experiencing mould in my bathroom which it took them 6 weeks to address. The freezer was broken when we moved in but when I moved out they tried to charge the flat £120. Luckily I had reported it at the start of the year (had email evidence) but again, they did not fix this during my stay. They tried to charge me £40 for two bed rods (which were already broken to begin with), it was only when I asked for the receipts they cancelled the charge (which clearly means they didn't even replace them). The room I was in, literally had no air circulation, with just a small roof window which did nothing when opened apart from allow feathers/dirt to fall into my room, it meant that in the summer it was unbearable to sleep in. All this said, the lady who I was communicating with regards to my deposit issues was helpful.
3/5
GoogleCan't compair it to other agencies as this is my first time renting all together but so far they are really laid back to the point the fire alarm goes of every 2 weeks and when I emailed in they twisted my words and seemed to not care which … More
Good Afternoon thank you for your review, whilst i appreciate your frustrations on the alarms sounding, all 83 tenants failed to call the out of hours alarm company on the front of the alarm panel for them to attend out of hours to silence and reset the alarm following this being deliberately set off. This is beyond our control as a company and all tenants assumed one another had called the out of hours alarm company to attend which nobody did. Kind Regards Lydia Downton
5/5
GoogleFantastic company friendly staff always at hand to help and with any queries highly recommend
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience
1/5
GoogleThe door was locked when I arrived, but I could see people in side. I was signaled to wait as she was on the phone. I did for 5 minutes in the freezing cold. I was let in and immediately inquired if they had had any trouble. The reply was, no but it stops people coming in and letting in the cold. They did not get my business.
Good Afternoon in response to your review, we as a company have made the decision to keep our door locked due to incidents we have found ourselves faced with previously, which have been intimidating and at times we have felt unsafe -details of which we do not have to disclose We can only apologise that you had to wait until a member of staff was able to let you in to the office. Kind Regards Lydia Downton
5/5
GoogleCaitlin and Lydia did great service on my house to rent in Washington street
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience, we look forward to continuing our working relationship with you.
5/5
GoogleVery easy to communicate with, everyone is so friendly and always very helpful
We sincerely appreciate your 5-star review. Thank you for choosing us and for sharing your experience
5/5
GoogleThey helped me and my friends out of a bad situation. Couldn’t speak highly enough of the people that work here. Lovely group of women and I will be definitely going back to them next year. Thank you so much for what you have done.
Thank you, Matthew. Really appreciate you taking the time to provide us a 5 star review. Enjoy your home :)
5/5
GoogleWe were tenants of a property managed by Black Pear Lettings for many years and I have to say that the service that we received from them was excellent throughout. Great communication whenever we needed it, they helped us out when we needed it and were generally a pleasure to deal with, everyone in their office was extremely friendly and helpful
5/5
GoogleAmazing company so helpfull
We sincerely appreciate your 5-star review Kim. Thank you for choosing us and for sharing your experience
5/5
GoogleI have been a tenant with Blackpear Lettings a for the past 3 years and they are the most professional company that has managed the house I live in, which I have resided for over 10 years renting front the same landlord, however had 3 different agents. Blackpear lettings staff and contractors have been amazing, they have always been at the end of the phone if I’ve needed anything, they have always gone above and beyond to accommodate my crazy working hours for inspections and any works that have been carried out. They are professional s friendly and if you’re a tenant looking for a house they are the go to agents in worcester. ⭐️⭐️⭐️⭐️⭐️
5/5
GoogleKayleigh, Lydia and Ash were absolutely faultless during my application. They made everything so simple and really approachable people which I found helped. The whole process was done very quickly and professional. My only minor criticism would be 'good lord' but it hasn't stopped me wanting to use black pear again, hugely appreciated guys. Thankyou very muchPositiveResponsiveness, Quality, Professionalism
1/5
GoogleArrogant Lydia doesn’t fit the purpose. Simple.
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with me was not positive. I always … More
5/5
GoogleI personally have worked indirectly for Black Pear Lettings and have nothing but full praise in how they conduct business in every way. The staff and director are impeccable in how they deal with issues on a daily basis and cater to all tenants and landlords needs no matter how trivial they may seem to you and I. I would have no hesitation in passing on a glowing report to do business with Black Pear Lettings.
1/5
GoogleIssues we have encountered: Faulty fridge, Landlord visits without tenants being informed, Boiler broke three times, Letting agent breached terms of contract; the contract states that the landlord will pay £40 a month per tenant towards electric. However, we tenants have not seen any of this money and have consequently had to pay £30 each per month off our own backs. The second breach to the contract was that one tenant had to be moved due to a mould infestation. The contract states that the tenants will not have to pay rent if the house is in a state unacceptable for living; the tenant in questions is still being asked to pay full rent. Mould in several rooms; advice given to tenants was to wipe it down with 50/50 bleach solution, We weren't given notice that another tenant would be moving in, One tenant was moved into another of black pears houses due to mould and was told he would be moved back in after a month following contractor work to his room. It has been almost 2 months and he hasn't been moved back and has still been asked to pay full rent for the room he was moved out of. Last night (6/03/2018), the house he was moved into (another black pear property) experience an electrical fault when the fuse box caught on fire to the extent that the tenants had to be evacuated. It should be noted that the property did not contain any CO2 based extinguishers, only water based ones (not good for electrical fires), therefore tenants did not even have a way to protect themselves and fatalities could have occurred. Moreover, the landlord visits the property without the tenants being given 24 hours notice. The contractor work being done to the bedroom and one of the upstairs bathrooms has been left unfinished for a month now, leaving the tenants to share one shower between six. Lastly, one of the fridges in the property has begun to leak a green liquid. We clean the fridge frequently (at lease every two weeks), we have also noticed rust on the lower, front right corner. Consequently we feel it is unsafe for food storage
Dear Francesca, Thank you for your feedback, negative or positive we are always appreciate the time you have taken to review our services. However having investigated the matters further, I am unsure why we have been given a 1 star review on the basis all maintenance issues are in hand and have been dealt with in a timely manner. In regards to your fridge, this was reported to Black Pear Lettings on the 6th March 2018 and subsequently a replacement fridge had been ordered via your landlord following on from this with an estimated delivery of 13th March 2018. As far as I am aware, you are still able to use this appliance for the time being and have another working fridge within the property that can be used also. I appreciate your comments regarding the access from your Landlord, this has been raised accordingly. Unfortunately, we are unaware when your Landlord is attending to the property although we ask he notifies us giving the required 24 hours notice that we give to you. In regards to the water cylinder, we appreciate this has broken a few times however each time this has happened our plumber has attended as a matter of urgency ensuring you do not go without hot water at any time. As you are aware, your heating does not suffer as a result of this as it is electricity. In regards to the tenant that has vacated, it has been clearly explained to them why they are having to vacate, this is not due to a mould infestation but is due to remedial works required within the room following on from a leak. Black Pear Lettings have sourced the tenant alternate accommodation to which the tenant was happy with. The alternate accommodation is habitable therefore rent payments are required. I am unsure why you are questioning the tenancy of another student, I would ask you request they direct any concerns to myself directly. In regards to the other property this tenant is residing in, I can advise that the relevant extinguishers are placed around the property for use and are checked on an annual basis in line with compliance guidelines. The electricity at this property has all valid safety certificates in place and unfortunately the small fire they experienced was beyond anyones control. This was not a severe fire and the tenants continued to reside in the property accordingly. Black Pear Lettings have instructed a damp specialist to investigate the mould you say is present in your bedrooms following the Landlords request, they have confirmed that this is due to condensation and lack of ventilation, a report of this will be sent to you in due course. Should you wish to discuss the above further please do not hesitate to contact Kayleigh our Head Office Manager on 01905 21932. Thank you.
5/5
GooglePerfect service to make the moving transition as smooth as possible. Lydia was extra helpful in resolving minor issues and went above & beyond to ensure I was happy. Would recommend, especially to Uni students in a shared house.
5/5
GoogleWe can not fault the agency and the staff! They looked after us from start to finish while applying for our home. We were responded to very quickly when we had questions, waiting no longer than a few hours, if that. When viewing houses they helped accommodate our viewing times to suit us where they could. They were always absolutely lovely to us and very friendly. A lovely experience considering moving house can be very stressful for various reasons.
5/5
GoogleWe can not fault the agency and the staff! They looked after us from start to finish while applying for our home. We were responded to very quickly when we had questions, waiting no longer than a few hours, if that. When viewing houses they helped accommodate our viewing times to suit us where they could. They were always absolutely lovely to us and very friendly. A lovely experience considering moving house can be very stressful for various reasons.
2/5
GoogleTheir lack of response after wishing to proceed with the tenancy after viewing is incredible! I had vistied a property for 1 of their 2 studios for a viewing at 4pm with Blackpear. This was only their available time for that day. So I can only inform them the next day of my choice. The next day I rang them to say which choice I wanted to proceed with and they said yeah that’s fine, not telling me it was already taken or anything, the lady on the phone says “Email us your choice, preferred tenancy start date etc.” to proceed to the next stage. If I had to email, what was the point of me calling then? Was a verbal notice not enough? So I did what I was told. 24hrs later, I get a response from the Director, Kayleigh. I’m told that its been taken as the tenant wants to extend their tenancy. But I was told by the person who had showed us around, Craig, that this particular studio was in fact vacant, and the other was in use so we couldn’t see the other studio. I get told lies! Then miraculously the other studio gets taken too so I’m out of options. I get offered an ensuite at 4pm, towards their closing time. Lucky me! Another 24 hr wait and not started the application process yet. 2* from me, they take ages to reply and don’t even help you on the phone!!! Lack of communication. Then no wonder why your choices get filled up! Looking at these poor reviews though, looks like I was saved!
1/5
GoogleNot even worth 1 star. They are the most rude, lying scheming company I have ever encountered. They should be ashamed of themselves. stay away, they will try and take extra money every step of the way then lie to enable them to keep the deposit
Good Afternoon, in regard to your son's deposit, we had been made aware that damage had been caused to the wall in the bedroom, your son advised us that he had spoken with a plasterer to rectify the damage, as the landlord had his decorator in the property at the time there were crossed wires with who your son had instructed to complete the work. When we checked with your son on who exactly was carrying out the work, we had no reply to this email. Your son’s tenancy was due to end imminently and upon checkout it was clear the works carried out were to an unsatisfactory quality. I spoke with yourself on the telephone to discuss the works that had been carried out where you advised you had paid for the work to be carried out which we expressed our shock to hear that a qualified contractor had charged you the amount that they did to complete the work. I then spoke with the contractor on your behalf who you instructed who advised he left your son with the information that additional works would need to be carried out such as sanding down and repainting which would be completed by your son. We then received a telephone call from your partner asking permission to revisit the property to repair what had been completed by your contractor, which ourselves and the landlord agreed to do. Your son was allowed back into the property and unfortunately the wall was still not in the condition it was in upon move in date and the landlord was not happy with the outcome. I spoke with your partner after they had attended, and he also agreed the original works that were carried out were unsatisfactory. I advised the landlord would like to still proceed with reclaiming the costs to instruct a contractor to fix the wall and advised your son would be able to submit his evidence to support his claim and the DPS would make the final decision. the notification we had through from the DPS was that the landlord won the dispute with the deposit scheme from evidence submitted. I am sorry you feel upset with the outcome however I feel your comments about us lying are unfounded and we have communicated with all parties during this process. Kind Regards Lydia Downton
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Black Pear Lettings Ltd's Worcester office has 157 reviews across 1 platform: 157 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Black Pear Lettings Ltd is rated 4.0 out of 5 across all 157 reviews, and 4.0 out of 5 on Google from 157 reviews, checked 9 October 2026.
Black Pear Lettings Ltd, 61 The Tything, Worcester WR1 1JT.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.