Trusted Agent profile · Worcester Park, Surrey
★★★★★
119 reviews across 2 platforms
33 Brabham Court, Central Road, Worcester Park, Surrey, KT4 8EG
Part of Winkworth, see every office.
Winkworth's office in Worcester Park, Surrey, at 33 Brabham Court, is rated 4.6 out of 5 across 119 reviews on two platforms, including 118 Google reviews rated 4.6.
Every review we hold for the Worcester Park office, from every platform, shown as written. First names only.
5/5
GoogleThanks to Shaun & his team for a job well done. The Trueview feedback tool is unique. From the get go, it was all hands on deck. A special mention must go to Kirstie who responded to my many calls and emails promptly. Her knowledge, professionalism & support was impeccable at all times. Thanks for making our dream home a reality.
5/5
GoogleI entered the house sale process with trepidation but Winkworth exceeded all my expectations. The support and advice I received throughout was invaluable to me in securing a successful sale. I found Winkworth to be dedicated and professional at every stage and always work as a team. I had every confidence in Kirstie, Jane and Georgie who dealt with all matters promptly and efficiently and I have no hesitation in recommending Winkworth as an Estate Agent of quality.
5/5
GoogleKirstie Barber was incredibly helpful with both the sale of our old house and purchase of our new house. Always readily available, even when we had the most obscure of questions or requests! Friendly, efficient service, particularly towards the end of the process when we needed assistance with movement from the solicitors. Would definitely recommend
5/5
GoogleKirstie was excellent throughout the process of my sale and purchase - both through Winkworth. I was really impressed with her honesty and communication and grateful for her ongoing advice throughout. Winkworth found me a cash buyer and the transaction was very smooth. I’m pleased with the renovation project I bought too!
5/5
GoogleVery happy with the whole Winkworth team, especially Lottie and Kirstie. Everyone was very professional with quick response times. I would highly recommend Winkworth and they are much better than other estate agents that I have previously used or been part of a chain with.
5/5
GoogleI had very good experience with winkworth especially Kirstie barber , she was really helpful throughout the process of buying my flat , she was responding fast to all inquiries Am very happy dealing with her
5/5
GoogleI used Winkworth Worcester Park for the sale of a property belonging to a close family member who passed away. I found their service to be very professional, reliable and patient during a transaction that was subject to receiving grant of probate. Using an open day format we received several offers and accepted one that was above the asking price. Winkworth regularly kept me informed throughout the process and were easy to contact via phone or email. I would be very happy to use them again.
5/5
GoogleFinally over the line Georgie Haime was always keen to progress things and helped me to chase up my conveyancer who was particularly useless. Any queries I had regarding the property were always forwarded to the vendor in a timely manner. Georgie is charming and easy to talk to.
4/5
GoogleI bought my new home through Winkworth estate agents and they were a pleasure to deal with. Kirstie kept me updated throughout the process. She was very professional, friendly and knowledgeable. Dealing with Kirstie was one of the less stressful times throughout this process! Thank you Kirstie,
5/5
GoogleKirstie was brilliant every step of the way, I've dealt with estate agents previously but Kirstie and her colleagues have by far been the best I've experienced. Very efficient and responsive when dealing with all parties, even though my purchase was far from straight forward! Thank you.
5/5
GoogleI purchased my flat just before Christmas last year. Kirstie Barber was my agent at the office and kept me in touch all the way through and ensuring things were completed timely by all parties to completion .
5/5
GoogleGeorgie was very polite, kind and professional from the first to the end. I have just exchanged the contracts today. It took only 5-6 weeks after offer accepted. So far every process was very straight forward and quick. I cannot recommend her highly enough.
5/5
GoogleI chose Winkworth as the agent to sell my property due them standing out vs other estate agents in providing customer service. Kirstie Barber dealt with the sale of our property and we were very impressed with her professionalism, keeping us up to date and responding back promptly to any queries we had.PositiveProfessionalism
Hi Harsheel Thanks for your very kind review - much appreciated!
5/5
GoogleKirsty and the rest of the Winkworth team were great in our house sale and really help keep the whole thing moving. Would 100% recommend them to anyone looking to buy, sell or rent in Worcester Park and surrounding areas.
5/5
GoogleWe can thoroughly recommend Kirstie Barber having just completed the purchase of our first home. Through very difficult times Kirstie was professional, helpful and understanding. With Kirstie, I can promise you'll be in good hands.PositiveProfessionalism
5/5
GoogleI was completely satisfied with my house-buying experience, made all the smoother thanks to Kirstie's excellent help. Not only did she answer all my questions at ever step of the way, but she was always courteous and efficient. Five stars!
1/5
GoogleWe tried to use Winkworth to sell our property. They provided little to no advice, and generally did a terrible job. Those doing the viewings were regularly late and knew nothing about the property. We ultimately switched estate agents. Best avoid!
Hi Zoe Obviously we’re disappointed to read your review, especially seeing as we generated an offer for you, from a very good buyer at 99% of your asking price, which is above the long term average of marketing price to sale price ratio of 95%. However, you decided to reject this offer which of course, is your decision. I think it might also be helpful to add some further context, as follows: • You decided to market your apartment shortly after we entered the third national lockdown, which invariably had an impact on buyer sentiment and behaviour. • Throughout the pandemic, there was a very noticeable increase in buyers only willing to consider larger properties with outside space, which resulted a fall in demand for apartments. This is evidenced by price increases over the last few years, where since January 2020 prices for apartments have increased by 9% whilst houses have increased by 20% - more than double (Source, Land Registry). • The apartment you were selling sits within a development where the typical price is much higher than the average price for a similar property within Worcester Park, which will always effect demand. • The development itself recently had a much publicised fire, resulting in the freeholder having to make significant fire safety improvements, which buyers were made aware of. Also, at the time, much of the development was under scaffolding as the improvements were being carried out. Both of these issues will have an impact of buyer sentiment. In terms of staff being a late for viewings, I’m afraid this does happen from time as there just so many issues that can effect timings. It’s very typical that a sales consultant will have multiple viewings, taking place at multiple properties, throughout the day. If one viewer arrives late to an appointment, this can then have a knock on effect to the remainder of the days appointments, meaning that we may arrive a little late on some occasions. It’s also worth pointing out that we work strictly on a ‘no sale, no fee’ basis, meaning there was no charge to you for our time, photography, marketing etc. Obviously it’s disappointing that the property didn’t sell, for us as well as you, but unfortunately not every property sells, due to a whole variety of reasons. I know that you went on to market with another agent after us, and I note the property didn’t sell on that occasion either, which is also unfortunate. Should you decide to try and sell again at some point in the future, I hope that you achieve a successful outcome. Best wishes. Shaun Amner
5/5
GoogleI have been communicating with Kirstie throughout the process of selling mums flat, which has been a difficult time for me. She has really made the process as easy as possible for me. She has gone over and above in my view, as I don’t live …
5/5
GoogleI was a first time buyer and Georgie Haime provided an incredible service from Day 1. She was responsive, professional and extremely personable which was not what I experienced with other negotiators I had met (outside Winkworth). Despite the process being VERY stressful at times (as all house buying is!), Georgie always made me feel at ease and certainly seemed to have my best interests at heart. I couldn’t recommend her enough and her communication was second to none. Thank you, Georgie!
1/5
GoogleTerrible experience as a buyer with the sales team at Winkworths Worcester Park station. Didn't find the team professional and not a team I'd wish to deal with in the future.
Hi Manu. Thanks for taking the time to leave a review. It's disappointing to hear your feedback, and we do feel it is a little unfair. I know you were very disappointed not to have your offer accepted but we had 15 offers on the property in question and the offer accepted at the time was considerably higher than the offer you made. However, we stayed in touch with you regularly throughout the offer process, including gaining answers to the many and varied questions you had prior to submitting your offer. Ultimately though, it is our client who makes the final decision on which offer they wish to accept, and invariably that will result in disappointment for all of the unsuccessful buyers who made an offer. I wish you well in your future search. Shaun
4/5
GoogleThank you winkworth,Georgie came around to value my property then handed over to Steven who done a lot of chasing, Jane in the office very helpful. So thank you for getting us our dream move so quickly. Would recommend definitely.
1/5
GoogleWinkworth's did not give me a copy of my contract at the time of signing and did not insert the VAT total figure onto the contract and whilst their agent agreed to waive the VAT and reduce the percentage commission (whilst trying to undercut another local agent), Mr Amner pursued me for the VAT after the sale had completed, waiting six weeks to do so. After threatening me with court action he agreed to engage with the Property Redress Service who stated that "The Agent did not make the client aware of the VAT" and awarded me compensation. However, Mr Amner would not abide by this decision and has continued to pursue me for the VAT payment. This has gone on for 7 months and caused considerable stress to my family. I would not recommend Winkworth at all, but if you are planning to use them, check their communication and contracts with a fine tooth comb and be aware that the franchisor (Mr Amner) has a reasonably threatening approach and will not abide by the PRS or Estate Agent Code of Conduct, who Winkworth claim to be monitored by.
5/5
GoogleKirstie Barber has shown us amazing professionalism. She's very responsive and deals with queries promptly. It's been great working with her on the move. Being my first home I'm glad I was able to have her support me through everything. BilalPositiveResponsiveness, Professionalism
Hi Bill Thanks for your very kind comments - much appreciated.
5/5
GoogleSarah & Katie have offered us excellent service always. We’ve never had any issues with any of our tenants all because of the quick response we get from both of them to resolve any problems that arise with our property. We are so thankful for all the effort they put in during the floor replacement, re-painting, and hood installation just to mention a few. We are always rest assured that our property is in great hands and our tenants don’t have to worry about anything. We aren’t currently resident in the country, but have peace of mind because of Sarah & Katie. Thank you thank you thank you for all your hard work.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Winkworth's Worcester Park office has 119 reviews across two platforms: 118 on Google, 1 on Facebook.
Winkworth Worcester Park is rated 4.6 out of 5 across all 119 reviews, and 4.6 out of 5 on Google from 118 reviews.
Winkworth Worcester Park, 33 Brabham Court, Central Road, Worcester Park, Surrey, KT4 8EG.
