Every review we hold for the Worcester Park office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleKirstie was a fantastic agent, she supported us throughout the purchase of our first property, always on hand to answer our queries and assure us of any concerns we had. Kirstie was prompt to respond to our calls/emails and helped us immensely when we needed to chase our solicitors! As first time buyers we knew very little about the process and were understandably anxious. Kirstie made us feel confident and took time to talk us through the process. Kirstie was a pleasure to talk to and we wouldn't think twice about requesting her assistance in the future.
Laura · 30 July 2019
★★★★★ 5/5
GoogleKirstie was fantastic through the whole process. She was respectful of my job and called out of school hours and always returned calls and emails promptly. Nothing I asked was ever too much and she worked so hard between myself and the vendor. It wasn't always easy with the solicitors, but I felt she worked hard on my part to get everything sorted as quickly as possible. Thank you and I would definitely recommend Winkworth, Kirstie and Georgie to people in the future
Lauren · 30 July 2019
★★★★★ 5/5
GoogleMy brother purchased through Winkworth before and highly recommended them when we were looking for a property. They had a very good choice of properties advertised and we were lucky to find our perfect home through them. The process from offer to completion however was not as straightforward and we faced many delays and issues due to chain, survey issues, tax status etc...Georgie was very patient through out this whole process and supported wherever she can to resolve any issues. The communication was very transparent and honest and we never felt pressured despite the very long delays. She went out of her way on many occasions and ensured we were always informed and satisfied.
I would highly recommend Winkworth to anyone looking to sell or buy a property - you will not be disappointed.
thanks again Georgie and best of luck
Rubielyn · 30 July 2019
★★★★★ 5/5
GoogleI always found Georgie really polite and helpful. The process of selling went really smoothly for us which was great. It was so nice to know though that we could call at anytime and nothing was too much trouble ... [read more]
I always found Georgie really polite and helpful. The process of selling went really smoothly for us which was great. It was so nice to know though that we could call at anytime and nothing was too much trouble . Would definitely recommend Winkworths.
Sarah · 30 July 2019
★★★★★ 5/5
GoogleWhen looking for a suitable property to rent for our family Winkworth really did a great job. Katie was very pleasant to deal with throughout the initial process and was always happy to help and responded promptly to any queries we had. During our time at the property Sarah Lee really manage the property well, and was only happy to help if we had any issues. She even got us a a cheaper quotation for a cleaning team on checkout then I could get. Thank you Katie and Sarah!
Philip · 30 July 2019
★★★★★ 5/5
GoogleThis year has been a tricky year to sell our house but the support and advice we got from Winkworth Worcester Park, especially Kirstie and Georgie, made it so much easier, stress free and eventually successful. Honestly a great, hard working and supportive team.
Philip · 13 April 2024
★★★★★ 5/5
GoogleTrustworthy estate agent, had a very pleasant experience and genuinely helpful staffs. Certainly would recommend to my friends and family. Special thanks to Georgie Haime, very professional and understands exact requirements of the client.
Prasad · 29 July 2022
Agent replied · 29 July 2023
Hi Prasad - thanks for the review. We're very pleased to hear your positive comments.
★★★★★ 5/5
GoogleKirstie and her team were relentless in finding a buyer for us in the toughest of market conditions.
The market had just dropped with demand falling, prices falling and landlords dropping out due to the new government changes to how much tax relief landlords could claim.
We needed to move as soon as possible to fulfill our life plans and through relentlessly following up on their database Kirstie and her team pulled off the impossible.
Kirstie kept me updated throughout the whole process as soon as anything meaningful happened and I can't thank her and her team enough.
There is a reason why Winkworth are the biggest and take the most business.
Thank you for making this happen.
Angelo · 10 December 2018
★★★★★ 5/5
GoogleKirstie and her team were relentless in finding a buyer for us in the toughest of market conditions.
The market had just dropped with demand falling, prices falling and landlords dropping out due to the new government changes to how much tax relief landlords could claim.
We needed to move as soon as possible to fulfill our life plans and through relentlessly following up on their database Kirstie and her team pulled off the impossible.
Kirstie kept me updated throughout the whole process as soon as anything meaningful happened and I can't thank her and her team enough.
There is a reason why Winkworth are the biggest and take the most business.
Thank you for making this happen.
Angelo · 30 July 2018
★★★★★ 5/5
GoogleI couldn’t recommend Winkworth Worcester park enough. We worked alongside Stephen Brand - who we had an excellent experience with. Stephen supported us through every stage of our buying process and was always easily contactable, with a very quick response time. As first time buyers, we really appreciated the time he took to explain things to us & he made the process accessible. We felt really confident in Stephen’s efforts and efficiency, and he was an excellent port of communication. We couldn’t recommend him, and Winkworth enough.
Ella · 6 September 2024
★★★★★ 5/5
GoogleVery pleased with Winkworths. Very professional and proactive. Jane dealt very promptly with all the admin side of things. Georgie was very pleasant and did the initial probate valuation and then the house valuation. Kirstie dealt …
J · 13 April 2024
★★★★★ 4/5
GoogleI dealt with Georgie Haime and she was great, very professional and easy to ask questions to. Georgie has been a great contact always getting back to me quickly with the information I have asked. She has made the process of finding a property easy and thankfully a really good first experience. She has also been great with her feedback in general which has helped us lots. Fully recommend Winkworth!
Pooja · 15 August 2020
★★★★★ 5/5
GoogleKirstie was amazing in assisting us in our purchase in Worcester park. The experience he had beat all agents in the area. High frequency of communication and always available we had a great experience highly recommended
Lorna · 13 April 2024
★★★★★ 5/5
GoogleI spoke to quite a few state agency to find a place to rent and Winkworth rental department in Worcester Park was the best one of them all. I highly recommend Sarah and Katie to anyone who is looking to rent for the first time. Even after I moved in Sarah was there to sort out any questions or concerns that I have in a most professional and timely manner.
Sara · 30 July 2019
★★★★★ 5/5
GoogleThis has been a long journey due to COVID and ill health during this time Kirstie has been very supportive and professional in dealing with our property sale cannot thank her enough.
John · 20 November 2020
Agent replied · 29 July 2023
Hi John
Thanks so much for your comments and review - I'm glad it all got there in the end!
★★★★★ 1/5
GoogleWinkworth's did not give me a copy of my contract at the time of signing and did not insert the VAT total figure onto the contract and whilst their agent agreed to waive the VAT and reduce the percentage commission (whilst trying to undercut another local agent), Mr Amner pursued me for the VAT after the sale had completed, waiting six weeks to do so. After threatening me with court action he agreed to engage with the Property Redress Service who stated that "The Agent did not make the client aware of the VAT" and awarded me compensation. However, Mr Amner would not abide by this decision and has continued to pursue me for the VAT payment. This has gone on for 7 months and caused considerable stress to my family. I would not recommend Winkworth at all, but if you are planning to use them, check their communication and contracts with a fine tooth comb and be aware that the franchisor (Mr Amner) has a reasonably threatening approach and will not abide by the PRS or Estate Agent Code of Conduct, who Winkworth claim to be monitored by.
Beth · 27 August 2019
Agent replied · 26 August 2023
I’m afraid I don’t accept this is a fair representation of events as there was no evidence whatsoever that we agreed to waive the VAT. This is because VAT can’t be waived as it is a tax applied by the government. Our contract stated very clearly that our fee was subject to VAT. However, our only mistake was that the employee you were dealing with failed to insert the total monetary figure including the VAT in a subsequent field on the contract. Ironically, many agents don’t even use this field within their contracts.
Your use of language is also unhelpful. We didn’t try to ‘undercut’ another local agent but instead, negotiated a fee with you after you’d made it clear you wanted to use Winkworth rather than the other agent.
You have misrepresented me again by saying ‘after threatening me with court action he agreed to engage the Property Redress Service, who stated ‘the agent did not make the client aware of the VAT and awarded you compensation’. This simply isn’t true. As you well know, it was my recommendation that you contacted the PRS right from the very outset and I said that I would abide by their decision. However, due to the nature of your complaint, they were unable to adjudicate on the matter specifically, but instead found that our employee had been remiss in not completing all fields of the contract, as they hadn’t completed the field where the actual monetary total including VAT should be inserted. It was for the resulting inconvenience that they awarded you a small sum by means of compensation.
Given the fact our fee was subject to VAT was very clearly displayed in the contract, it was disappointed the magistrate ruled against us, especially as he decided to use as non-existent contract from the other agent as the benchmark from which to base his decision, in spite the fact you were unable to produce this contract, either physically or digitally.
Throughout the entire dispute, you made many serious allegations relating to your experience and our service. However, using a combination of recorded phone calls and emails, all of these were proven to be totally unfounded and as a result, you dropped them from your formal complaint.
It's also worth noting that immediately following the completion of your sale/purchase, you posted a very positive, 5 start review on Google in relation to the service we provided. This was before it became apparent that you hadn't paid the VAT on our invoice and we started proceedings. You have since deleted that review.
Shaun Amner
★★★★★ 1/5
GoogleWinkworth's did not give me a copy of my contract at the time of signing and did not insert the VAT total figure onto the contract and whilst their agent agreed to waive the VAT and reduce the percentage commission (whilst trying to undercut another local agent), Mr Amner pursued me for the VAT after the sale had completed, waiting six weeks to do so. After threatening me with court action he agreed to engage with the Property Redress Service who stated that "The Agent did not make the client aware of the VAT" and awarded me compensation. However, Mr Amner would not abide by this decision and has continued to pursue me for the VAT payment. This has gone on for 7 months and caused considerable stress to my family. I would not recommend Winkworth at all, but if you are planning to use them, check their communication and contracts with a fine tooth comb and be aware that the franchisor (Mr Amner) has a reasonably threatening approach and will not abide by the PRS or Estate Agent Code of Conduct, who Winkworth claim to be monitored by.
Jake · 30 July 2019
Agent replied · 29 July 2023
I’m afraid I don’t accept this is a fair representation of events as there was no evidence whatsoever that we agreed to waive the VAT. This is because VAT can’t be waived as it is a tax applied by the government. Our contract stated very clearly that our fee was subject to VAT. However, our only mistake was that the employee you were dealing with failed to insert the total monetary figure including the VAT in a subsequent field on the contract. Ironically, many agents don’t even use this field within their contracts.
Your use of language is also unhelpful. We didn’t try to ‘undercut’ another local agent but instead, negotiated a fee with you after you’d made it clear you wanted to use Winkworth rather than the other agent.
You have misrepresented me again by saying ‘after threatening me with court action he agreed to engage the Property Redress Service, who stated ‘the agent did not make the client aware of the VAT and awarded you compensation’. This simply isn’t true. As you well know, it was my recommendation that you contacted the PRS right from the very outset and I said that I would abide by their decision. However, due to the nature of your complaint, they were unable to adjudicate on the matter specifically, but instead found that our employee had been remiss in not completing all fields of the contract, as they hadn’t completed the field where the actual monetary total including VAT should be inserted. It was for the resulting inconvenience that they awarded you a small sum by means of compensation.
Given the fact our fee was subject to VAT was very clearly displayed in the contract, it was disappointed the magistrate ruled against us, especially as he decided to use as non-existent contract from the other agent as the benchmark from which to base his decision, in spite the fact you were unable to produce this contract, either physically or digitally.
Throughout the entire dispute, you made many serious allegations relating to your experience and our service. However, using a combination of recorded phone calls and emails, all of these were proven to be totally unfounded and as a result, you dropped them from your formal complaint.
It's also worth noting that immediately following the completion of your sale/purchase, you posted a very positive, 5 start review on Google in relation to the service we provided. This was before it became apparent that you hadn't paid the VAT on our invoice and we started proceedings. You have since deleted that review.
Shaun Amner
★★★★★ 5/5
GoogleGreat service from Stephen and the team all the way up to management. Winkworth were upfront and honest throughout and kept me up to date at all stages. They rented the property quickly and did a great job. Would highly recommend.
Neel · 13 April 2023
★★★★★ 5/5
GoogleWe found a property through Winkworth. Kirstie was very helpful and professional through the whole process.
Lolka · 29 July 2022
Agent replied · 29 July 2023
Hi Lolka - thanks so much for posting your review!
★★★★★ 5/5
GoogleI have been extremely pleased with the high level of customer service I received from Winkworths whilst selling my property. I dealt with Georgie Haime who was extremely helpful throughout the whole process, great communication always responding quickly to any queries and very professional. I would most definitely use Winkworths again in the future.PositiveResponsiveness, Professionalism
Liz · 21 June 2021
★★★★★ 5/5
GoogleKristie was fantastic throughout the process. Was a pleasure dealing with her and other colleagues
Krishnan's · 29 July 2022
Agent replied · 29 July 2023
Hi Krishnan
Thanks so much for your review, it's always nice to receive positive feedback.
★★★★★ 5/5
GoogleStaff at this branch offered consistently excellent customer service throughout the period of our house purchase. As with all house purchases there were a number of challenges that arose, however the team here were very proactive and pragmatic in resolving them. They worked hard to get all parties and vendors involved closed as soon as possible, whilst also maintaining high professional standards
Phsu010 · 6 October 2024
★★★★★ 5/5
GoogleGeorgie is currently helping us with the purchase of our first property. She has provided an excellent service, and has been on hand to answer all of our questions and queries. Her communication with us is excellent, and has made the whole process less stressful for us. We are really grateful for the support we have received!
Hannah · 15 August 2020
★★★★★ 5/5
GoogleKirstie Barber has been outstanding in her speedy responses, professionalism and a pleasure to deal with. I would highly recommend.PositiveProfessionalism
Kerry · 27 August 2021
Agent replied · 29 July 2023
Hi Kerry
Thanks for taking the time to leave such a nice review - much appreciated
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
