5/5
GoogleAbbey helped me throughout the process when I came to renting a property through whitegates. It was a smooth and easy process. She was great!
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Whitegates Woolton reviews
★★★★★
269 reviews across 2 platforms
30a Allerton Road, Woolton Village, L25 7RG
Part of Whitegates, see every office.
Whitegates's Woolton Village office at 30a Allerton Road is rated 4.5 out of 5 across 269 reviews on two platforms, including 166 Google reviews rated 4.4.
About Whitegates Woolton Village
If you're looking to sell your home fast and get the best price you're in the right place. Whitegates have built our reputation over five decades by helping homeowners move quickly. Here's how we can help you: 1. As local experts, we give you the very best advice to market your home 2. We pioneered 'No Sale, No Fee' selling, to take away all of the risk from selling 3. Our established brand is trusted, so we can deliver buyers to your door helping you to sell quickly We've forged our reputation on helping people sell their homes fast whilst using our experience to always achieve the best possible price. Our friendly team will be working hard on your behalf. We know Woolton inside out and when it comes to selling a home that's crucial. Your buyers might want to know about the local area, parks, and schools. Living and working in Woolton means we can put your buyers at ease and answer all of their questions. Feel free to check out some of the reviews below from just a few of the hundreds of sellers that we've helped move on. Feel free to pop into our welcoming branch for a chat, or you can call us, or of your ready to get going you can book a free no-obligation valuation at your home.
Reviews
Every review we hold for the Woolton Village office, from every platform, shown as written. First names only.
Google5/5
GoogleVery quick service. Advised on what steps should be taken. Georgia kept me up to date on the sale. No hassle, no issues, sale completed in around 2 months.
5/5
GoogleAmazing service throughout the whole process of renting my new home. Mollie especially was really helpful and made sure everything was ready and in place for me to move in time.
Agent replied · 6 February 2024
Thank you for your feedback and taking the time to leave us a review, we really appreciate it
5/5
TrustpilotExcellent Professional Service
These guys have managed my property for a number of years (from letting to finally sale of the property recently). They have always provided an exceptional service throughout our time together. Special mention to Nicola, Claire, Marie, Natalie and a few others...
5/5
TrustpilotSupportive throughout the sale process
Karlaya at Whitegates in Woolton was always helpful and supportive throughout the sales process. She also helped in conversations with all of the solicitors in the chain. She also kept me fully informed throughout the process. Would definitely recommend Whitegates
5/5
TrustpilotGreat service and very helpful.
Recently purchased a house through Whitegates. Marie was our point of contact who was always on hand and very helpful for anything we needed. Colin was also very helpful and would recommend anyone who is looking to use an estate agent to use Whitegates in Woolton.
5/5
GoogleYou could try and find better than Whitegates Woolton, but it would be a waste of your time. HIGHLY Recommend.
5/5
GoogleI recently used Whitegates in Woolton to purchase My new home. Georgina dealt with my enquiries and questions. She was so helpful and went above and beyond to ensure that I had all the information I needed . She was reassuring and professional and always prompt with her responses to emails and questions. I would recommend them to my friends and family. Thanks again 😊
5/5
TrustpilotBest in the Biz!
Big thank you to Whitegates Woolton for finding me my first property! Sean the mortgage broker was fantastic, helpful and down to earth. I really felt at ease. Within a couple of weeks I had a viewing lined up and then was able tomake an offer. I was made aware of the progress every step of the way. Whitegates helped arrange my solicitor and survey. Natalie the manager was very friendly and knowledgeable. Nothing was too much trouble. Would 100% use again and would definitely recommend. I will always be thankful to all the team for such a positive experience, that can be very daunting when buying a home on your own. Thank you again!
5/5
GoogleBeen working with Whitegates and abby for a long time . There brilliant to work for lovely people too.
5/5
GoogleExcellent customer service. We had a viewing with Georgina. We found her to be very knowledgeable and helpful. Nothing was too much bother. Thank you Georgina!
5/5
TrustpilotGreat communication
I am in the process of looking for a new property and have been having dealings with a number of estate agents, my experience with the guys at whitegates have been second to none. They are the most helpful and quick to get back to me after ever transaction and have stayed true to their word in coming up with property I may be interested in. My only regret is that I didn’t go to them when I was selling my own property, enough said. Thank you so much guys.
1/5
GoogleSean.brewer, Nicola Salt they have nice plan how milk money!!!! be careful. Pay for mortgage advisor solicitors and eventually house is not possible to get mortgage. When you have mortgage bank send peoples to check the House. Then will tell or you will get Mortgage or not, to this moment you don’t need solicitors or something else. They just take a money and the ups sorry for this house you can’t get mortgage.
5/5
GoogleBrilliant service, we spoke to Georgina who was really helpful she answered all of our queries professionally and gave us a positive experience. Will definitely recommend to others!
1/5
GoogleSean.brewer, Nicola Salt they have nice plan how milk money!!!! be careful. Pay for mortgage advisor solicitors and eventually house is not possible to get mortgage. When you have mortgage bank send peoples to check the House. Then will tell or you will get Mortgage or not, to this moment you don’t need solicitors or something else. They just take a money and the ups sorry for this house you can’t get mortgage.
5/5
GoogleWhitegates were very helpful throughout my house buying process. I also got my mortgage from there as well which made it so much smoother as didn’t need to go anywhere else. Made it very easy start to finish, communicating with me throughout the process.
Agent replied
Thankyou for you kind review Sara.
5/5
GoogleBrill service from Abigail Diggle. She’s a great worker, and that shines through in the service. 10/10
1/5
GoogleI am not one to ever write a bad review but in this case I felt that something really suspicious was happening with this company and their client. I am not entirely sure what was happening but from speaking to the neighbours of the seller he was quite ill which make me wonder if he was taken advantage of and misrepresented by these estate agents. First of all the house shown in the image was really undervalued, then within a day of being put on the market no more viewings were allowed to be booked. Then staff member Stacey explained I could not make an offer without a viewing (which is illegal as they must tell the seller/vender of all offers). I then went to make a offer in person to the estate agents office in woolton, Liverpool. After offering close to £30,000 above the asking price, to then be rejected makes me wonder if everything is above board with this company. If anyone can recommend a governing body for estate agents that would be great as really think something isn’t right here.
5/5
TrustpilotVery helpful to a first time buyer
Whitegates and in particular Karlaya helped us through the entire process of purchasing our first home. Obviously inexperienced through the process, we greatly appreciated the help they provided and would definitely recommend to any first time buyer!
5/5
TrustpilotHouse sale
My brother and I both live in Spain and sold our late fathers house via Whitegates estate agents. We followed their advice and they achieved an amazing sal price for us. The remote signature process was handled without any problem. The actual sale was a protracted process mainly due to issues with the respective solicitors. Throughout the process however Karlaya Mae of Whitegates kept us informed and went above and beyond her responsibilities, chasing solicitors for updates and actions on our behalf. We were extremely happy with the service we received from the first contact through to completion.
5/5
GoogleExcellent customer service. We had a viewing with Georgina. We found her to be very knowledgeable and helpful. Nothing was too much bother. Thank you Georgina!
5/5
GoogleBrilliant and smooth process!
1/5
GoogleDo not rent or buy a property through Whitegates.I rented a property from them and when I moved in the house was dirty and there were even dead flys on the window sill.When I complained I was told that we did not request the property to be cleaned before moving in! Furthermore we were left without hot water for 4 weeks,as the boiler broke down.The boiler had previosly broken down and the engineer suggested the parts to fix the problem but Whitegates refused to pay for the parts and just got the enginner to clean the boiler instead. When the boiler broke down for a second time I made Whitegates aware there was no hot water and I was told that the landlord did not have the money to carry out repairs! as the boiler powered the shower not only did I not have any heating I could not get washed in hotwater for nearly a month. Also we were left without a valid gas safe certificate for over 5 weeks.When I asked why the gas safe was allowed to expire I was told by the branch manager that there was a grace period allowed in the legislation,which was false.When I advised there was no grace period I was told more false information and then was later advised by the branch manager that they were not aware of the legislation ,so why tell me previously there was a grace period if they did not know what the legislation was! when pulled up on key points the branch manager would not answer certain points or completley refuse to answer questions. I would not use Whitegates again as I feel I was purposley told false information or I was told false information because they had not kept up to date with current legislation,either way I would have no confidence in them that they know what they are doing. I fear that Whitegates are only concerned in taking your money and they don't care about customer service or putting the customers interests at heart. I have given one star as there was 1 member of staff that was helpful but definetley not the branch manager who lacked any compassion in my opinion and was unwilling to sort any issues out.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotHelpful & friendly
Everyone at Whitegates Woolton were brilliant. So helpful, replied to all emails really quickly and were always so friendly and professional. They made everything really easy for us! Thank you!
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Questions about Whitegates Woolton
How many reviews does Whitegates Woolton have?
Whitegates's Woolton Village office has 269 reviews across two platforms: 166 on Google, 103 on Trustpilot.
What is Whitegates Woolton's rating?
Whitegates Woolton is rated 4.5 out of 5 across all 269 reviews, and 4.4 out of 5 on Google from 166 reviews.
Where is Whitegates's Woolton Village office?
Whitegates Woolton, 30a Allerton Road, Woolton Village, L25 7RG.
