Every review we hold for the Woolton Village office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHouse sale
My brother and I both live in Spain and sold our late fathers house via Whitegates estate agents. We followed their advice and they achieved an amazing sal price for us. The remote signature process was handled without any problem. The actual sale was a protracted process mainly due to issues with the respective solicitors. Throughout the process however Karlaya Mae of Whitegates kept us informed and went above and beyond her responsibilities, chasing solicitors for updates and actions on our behalf. We were extremely happy with the service we received from the first contact through to completion.
Lee · 30 October 2021
★★★★★ 5/5
GoogleExcellent customer service. We had a viewing with Georgina. We found her to be very knowledgeable and helpful. Nothing was too much bother.
Thank you Georgina!
Rosie · 2 August 2022
★★★★★ 1/5
GoogleDo not rent or buy a property through Whitegates.I rented a property from them and when I moved in the house was dirty and there were even dead flys on the window sill.When I complained I was told that we did not request the property to be cleaned before moving in!
Furthermore we were left without hot water for 4 weeks,as the boiler broke down.The boiler had previosly broken down and the engineer suggested the parts to fix the problem but Whitegates refused to pay for the parts and just got the enginner to clean the boiler instead.
When the boiler broke down for a second time I made Whitegates aware there was no hot water and I was told that the landlord did not have the money to carry out repairs! as the boiler powered the shower not only did I not have any heating I could not get washed in hotwater for nearly a month.
Also we were left without a valid gas safe certificate for over 5 weeks.When I asked why the gas safe was allowed to expire I was told by the branch manager that there was a grace period allowed in the legislation,which was false.When I advised there was no grace period I was told more false information and then was later advised by the branch manager that they were not aware of the legislation ,so why tell me previously there was a grace period if they did not know what the legislation was!
when pulled up on key points the branch manager would not answer certain points or completley refuse to answer questions.
I would not use Whitegates again as I feel I was purposley told false information or I was told false information because they had not kept up to date with current legislation,either way I would have no confidence in them that they know what they are doing.
I fear that Whitegates are only concerned in taking your money and they don't care about customer service or putting the customers interests at heart.
I have given one star as there was 1 member of staff that was helpful but definetley not the branch manager who lacked any compassion in my opinion and was unwilling to sort any issues out.NegativeResponsiveness, Quality, Professionalism, Value
Andrew · 1 July 2021
★★★★★ 5/5
TrustpilotHelpful & friendly
Everyone at Whitegates Woolton were brilliant. So helpful, replied to all emails really quickly and were always so friendly and professional. They made everything really easy for us! Thank you!
Faye · 30 October 2021
★★★★★ 5/5
GoogleBrilliant and smooth process!
Daisy-Belle · 10 December 2025
★★★★★ 1/5
GoogleAbsolutely shocking lack of communication from Whitegates Woolton. Countless times I have contacted the office to arrange viewings or to discuss properties I am wanting to proceed with to be told all agents are busy and they will arrange for someone to call me back. Only for me to not receive a call for days and having to chase it up myself, again being told all agents are busy and that I can expect a call back. If my property was on the market with these and knew that people were calling up and being ignored I would be withdrawing it from sale and going elsewhere.
Terrible.
Shame zero stars isn't an option.
Philip · 14 June 2021
★★★★★ 1/5
GoogleI tried several times to call this office, I am told every time that all agents are on the phone, I leave a message but no response back. I am attempting to sell the property of a deceased relative. It is frustrating to be told this office cannot get through to my cell phone number in the US. This office are the only people who are not able to connect to that number. I have clients and family from the UK using that very same number to reach me almost every day. Emails to this office go unanswered for days. I called a different Whitegates office today and my experience with them was the complete opposite, outstanding service, professional and helpful. Whitegates Woolton/Allerton you need to look at your service level and try harder to meet client needs. You do a disservice to the Whitegates brand when you are so cavalier with new inquiries. Based on my experience over the phone (3-4 calls) and 3-4 totally unhelpful emails over a 10-day period I would not want your office trusted with the sale of any property.
Debra · 5 June 2021
★★★★★ 1/5
GoogleBooked a viewing at a property and was allocated a time slot. When I turned up for my viewing all was going well until the lady conducting the viewing let somebody else in the property whilst I was still viewing. I had only been in the property for few minutes. Very unprofessional and not very good considering the current climate. I have viewed many properties over the last few months and never experienced this anywhere else. I rang up to complain and was told they book people at the same time - what's the point in booking a viewing if this is the case? I was not not advised this would be the case when booking the viewing, had I have known I wouldn't have wasted my time.NegativeQuality, Professionalism
Lewis · 27 May 2021
★★★★★ 1/5
GoogleDo not rent or buy a property through Whitegates.I rented a property from them and when I moved in the house was dirty and there were even dead flys on the window sill.When I complained I was told that we did not request the property to be cleaned before moving in! Furthermore we were left without hot water for 4 weeks,as the boiler broke down.The boiler had previosly broken down and the engineer suggested the parts to fix the problem but Whitegates refused to pay for the parts and just got the enginner to clean the boiler instead. When the boiler broke down for a second time I made Whitegates aware there was no hot water and I was told that the landlord did not have the money to carry out repairs! as the boiler powered the shower not only did I not have any heating I could not get washed in hotwater for nearly a month. Also we were left without a valid gas safe certificate for over 5 weeks.When I asked why the gas safe was allowed to expire I was told by the branch manager that there was a grace period allowed in the legislation,which was false.When I advised there was no grace period I was told more false information and then was later advised by the branch manager that they were not aware of the legislation ,so why tell me previously there was a grace period if they did not know what the legislation was! when pulled up on key points the branch manager would not answer certain points or completley refuse to answer questions. I would not use Whitegates again as I feel I was purposley told false information or I was told false information because they had not kept up to date with current legislation,either way I would have no confidence in them that they know what they are doing. I fear that Whitegates are only concerned in taking your money and they don't care about customer service or putting the customers interests at heart. I have given one star as there was 1 member of staff that was helpful but definetley not the branch manager who lacked any compassion in my opinion and was unwilling to sort any issues out.
Andrew · 27 March 2021
★★★★★ 5/5
TrustpilotAmazing estate agent
They made the process of selling so easy, always kept upto date and such lovely people. Georgina was always available to answer all questions.
Katie · 2 June 2022
★★★★★ 1/5
GoogleValued far less by one of the valuers dave Highham saying structural fault with property which there was not. Probably getting back handers from developers to under value etc etc .. Yes the house needed internal work but they massively undervalued it
Davej · 24 February 2022
Agent replied
Good evening, thank you for your review. I’d really like to investigate this matter, Dave Higham hasn’t been employed by Whitegates Woolton for 4 years and currently works for Homesure Estate Agents. Please can you contact me directly with the details of the property and when the valuation was conducted? My email address is nicolacarter@whitegates.co.uk I look forward to hearing from you, kind regards
★★★★★ 5/5
GoogleExcellent service, great communication and trusted their expertise the whole process. Ended in a successful and smooth sale, thank you!
Ginny · 30 January 2024
Agent replied · 6 February 2024
Thank you so much! We wish you all the luck in your new home
★★★★★ 5/5
GoogleFantastic experience letting our properties. Mollie has been amazing every step of the way. Many thanks
Debbie · 9 March 2023
★★★★★ 5/5
TrustpilotKarlaya was very accommodating during…
Karlaya was very accommodating during both viewing and the rest of the purchase process. She helped get answers from Solictors when we were in the dark- making the whole experience easier.
Niamh · 14 December 2020
★★★★★ 5/5
GoogleI have received on excellent service from start to be finished when buying my first property from Whitegates staff were friendly and helpful throughout.also really helpful thanks for ther service .
Sarhad · 6 January 2025
★★★★★ 5/5
TrustpilotProfessional and a good experience …
Karlaya was very professional and kept me informed along the process. A good experience and will return for in the future to whitegates estate agents in the future.
Ms · 27 July 2021
★★★★★ 5/5
GoogleFantastic service from the whole team all really helpful, thank you to Mollie for making my first time renting really easy
James · 2 August 2022
★★★★★ 5/5
TrustpilotGreat smooth service from whitegates
Whitegates made our buying process go smoothly, Stacey was always efficient and reliable- would highly recommend - thank you!
Suzie · 29 September 2022
★★★★★ 5/5
TrustpilotCan't Thank Everyone Enough!
We have recently sold our property through Whitegates in Woolton. Colin came out to see us and explained everything in so much detail he gave us the confidence to go ahead with such a big step. From the start, we had more than 10 viewings arranged within the first week which resulted in us accepting an offer for more than our asking price. The process was then looked after by Catherine who dealt with our solicitor and ensured the sale went through. I can honestly say, we would have no hesitation in recommending Whitegates to anyone. They made a very stressful decision and process as smooth and easy as possible for us, and we can thank everyone enough, thanks you!
Gary · 12 February 2020
★★★★★ 5/5
TrustpilotFrom day one we felt supported in our…
From day one we felt supported in our purchase from all the team at Whitegates Woolton, especially Karlaya who we felt was a real driving force behind our new property.
Amy · 11 July 2020
★★★★★ 5/5
TrustpilotGreat experience renting our…
Great experience renting our properties. Mollie has been amazing. Thanks for everything
Debbie · 8 March 2023
★★★★★ 5/5
GoogleExcellent advice given by Stacey in the Woolton office. 100% recommended.
Katy · 5 April 2024
Agent replied · 9 April 2024
Thank you so much for your kind words Katy, I will relay your feedback on to Stacey, best wishes, Nicola
★★★★★ 5/5
TrustpilotCouldn’t of asked for better
Couldn’t of asked for better. White gates kept in touch with me the whole time of the purchase of my house. I used their mortgage advisor as she could offer me a better deal. Sorted everything out for me and always ran threw everything twice so I understood her names Rosie couldn’t recommend her enough ! Thank you very much guys making the most stressful time that bit less stressful and thank you for my bubbly !!
Allex · 16 January 2020
★★★★★ 5/5
GoogleMy 1st time as a landlord and mollie & the team made it so easy for me.they took care of everything even things I didn't no I had to do,I live a distance from the property and I no they will look after it all for me.piece of mind now.thanks whitegates.
Peter · 4 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
