Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Ryan · 29 July 2021
Agent replied · 23 October 2024
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
Venkat · 1 September 2023
★★★★★ 1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
Susan · 3 November 2018
★★★★★ 1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
Demonia · 31 October 2019
★★★★★ 5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Keith · 3 November 2022
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
★★★★★ 5/5
GoogleWhen selling my property I did a bit of research with a couple of estate agents. I choose Romans because of my initial interaction with Ian Lewis. He was knowledgeable and realistic about the market. Ian and his colleague Natalie Boyd have been professional throughout and have provided an excellent service keeping me updated on a regular basis. I wouldn't hesitate in recommending Romans.
Maria · 19 June 2018
★★★★★ 5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Ellen · 9 December 2022
Agent replied · 23 October 2024
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Hannah · 6 October 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Sam · 1 December 2022
Agent replied · 23 October 2024
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
Brian · 25 March 2024
★★★★★ 5/5
GoogleGood service from Alistair, Tom, Molly and Nina. From offer to move in the process was smooth.
Dasha · 18 June 2022
Agent replied · 17 June 2024
Dear Dasha
Thanks for taking the time to leave us a review about the service you received from our Romans Wokingham branch, we appreciate your feedback.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleAll the staff at the Wokingham branch of Romans were helpful and efficient. Our house sold quickly and the process was made as easy as possible. Would definitely recommend them.
Jacquie · 19 June 2019
Agent replied · 17 June 2024
Hi Jacquie, we are really glad you had such a great experience with Romans and the team at Wokingham. We recognise selling a property can be a quite a complicated process but are so pleased that we were able to help ensure that your property sold quickly and that the process was as straightforward as possible. Thank you for taking the time to leave us a review as well as leaving your recommendation. Kind Regards, Romans
★★★★★ 1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
Bob · 31 October 2018
★★★★★ 5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Sophie · 11 November 2021
Agent replied · 23 October 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
Sukhbinder · 23 August 2023
★★★★★ 5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Barry · 14 July 2022
Agent replied · 23 October 2024
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
Googlejust started renting through Romans in Wokingham. Was shown around multiple times by Sam Faulkner, and he was really professional, polite and friendly. Really knew his stuff
Matthew · 18 June 2020
Agent replied · 17 June 2024
Hi Matthew Thank you for the recent 5 star review of our Wokingham branch. It is pleasing to read your comments and glad the team, in particular Sam, could provide you with a positive experience. We will be sure to pass the feedback on. Don't hesitate to be in touch if there's anything further we can do to assist at any stage. Kind regards Romans
★★★★★ 1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Unhappy · 21 March 2023
Agent replied · 23 October 2024
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 2/5
TrustpilotGraham Ashby was a really helpful guy
Graham Ashby was a really helpful guy, however the sales staff were an absolute nightmare
Kathy · 13 May 2018
★★★★★ 5/5
TrustpilotHelpful staff
Had a very helpful team member called Tom Bath, he was quick with his response and helpful.
Cieran · 5 May 2022
Agent replied · 23 October 2024
Dear Cieran,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, great deposit scheme
Kweku · 11 May 2023
Agent replied · 23 October 2024
Dear Kweku Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotIf i could give them 0 stars I would
If i could give them 0 stars I would. What an absolute money grabbing farce of a company!!! Wanted to move into 1 of their properties on the same site as we live now but they wanted to charge myself and partner a whopping £600 in fees!!!!! What an absolute joke. They already have credit checks on file for us.Avoid avoid avoid
Kyla · 17 September 2018
★★★★★ 5/5
GoogleEfficient, supportive, helpful
Jamie · 22 August 2023
Agent replied · 17 June 2024
Dear Jamie Young
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleOur home manager was on annual leave when we moved in so we still have pending issues that were raised at the start of our tenancy.
Josee · 18 June 2020
Agent replied · 17 June 2024
Hi Josee, we're saddened to see that our team in Wokingham have received a low star rating following your experience with them. We can appreciate why you’re displeased that you have outstanding issues that were reported at the beginning of the tenancy, your designated property manager was on annual leave around the time you moved in and you informed of this by another member of the team in an introductory email. We were first made aware of the issues at the property at this point which were swiftly relayed to the Landlord and at which point we asked for authorisation to deal with them . We’re contracted by the Landlord as managing agent to act under their instructions which means when any maintenance issues are reported to us we relay these onto the Landlord to seek their instructions and authorisation to proceed, it can be noted that we do not have the authority to enforce works to proceed without the Landlords authorisation. Your property manager will be making contact with you at the earliest opportunity to provide an update with regards to the repairs. We hope we’re able to resolve these for you quickly and turn your experience with us into a more positive one. Should you wish to discuss this then please contact me on 01344758596. Kind Regards, Joe, Romans
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