Romans Wokingham reviews

★★★★★ 5/5

Trustpilot

Mya Bradford has been exceptional…

Mya Bradford has been exceptional thought the whole process and made it very smooth and easy, would recommend!

Amber · 23 November 2023

★★★★★ 5/5

Trustpilot

Great service

James our move manager was extremely helpful throughout the entire process. Any questions we had he responded very promptly to and where chases required to solicitors he did this straight away multiple times nearly daily.I don’t think we would have exchanged as quick as we did without the assistants of James. I would highly recommend Romans and James to assist in anyone trying to buy a property.

Tom · 25 October 2023

★★★★★ 5/5

Trustpilot

Customer service

The customer service is exactly what you need. Straightforward and professional! Kim Stockley​ specifically who helped me with my issues was superb.

Linton · 18 July 2024

★★★★★ 5/5

Google

The letting department must have so many challenges to deal with, but it was Sarah this time who solved our problem within a couple of hours - I was amazed! The staff will go the extra mile if it is possible and are always professional and friendlyPositiveResponsiveness, Quality, Professionalism, Value

A · 18 June 2022

★★★★★ 4/5

Trustpilot

Service depends on who you get

Service depends on who you get. Overall, the consultants I came in touch with were friendly. However, most comms are dealt with via email and it was very hard to reach the right people for a quick phone conversation. I think service would be better improved if clients were able to actually speak to someone as sometimes emailing and awaiting a response can ruin a good relationship.

JB · 21 October 2023

★★★★★ 5/5

Trustpilot

Excellent dealings by the agent

Excellent dealings by the agent. Good website and helpful agent. Especially Sam (XianXin Chen) was helpful and prompt with his responses

Shanil · 21 August 2023

★★★★★ 5/5

Trustpilot

Denise Hurn is amazing

Denise Hurn has been great to work with and always available to help, keep up the good work.

Lee · 3 November 2023

★★★★★ 1/5

Trustpilot

£60 Getting a third party to ID check…

£60 Getting a third party to ID check what a rip off! never been asked previously to need to pay for this as a buyer and no one I know has either. Organise the stop of using Lifetime Legal and refund your customers the money taken for an unjustifiable charge! Our solicitors can prove who we are and the legislation states the ID check needs to be done on completion not at offer accepted stage!Terrible service

Andrew · 17 January 2023

★★★★★ 5/5

Trustpilot

I had an amazing experience with Carly

I had an amazing experience with Carly. She made the move so smooth as was so helpful. Very professional experience.

Melanie · 10 August 2024

★★★★★ 2/5

Trustpilot

Stressful experience

I must mention Romans have some very appealing properties, and I'm sure there are helpful agents out there, but my experience has been quite stressful. I've been actively looking for properties in Bracknell. Initially, I was in contact with an agent via phone and email, but suddenly, she stopped responding. I was genuinely interested in a particular property, but despite sending several emails, I haven't received any response.

Ekta · 12 September 2023

★★★★★ 5/5

Google

We have been with Romans for about 15 years and the service was amazing in the early years. More recently, it has gone downhill. However, since Luke Roberts joined, we are finally back to a great level of service.

Tracey · 18 June 2023

★★★★★ 5/5

Trustpilot

We have been with Romans for over…

We have been with Romans for over 5years now and it has been wonderful.With Isabella York being our property Manager we have had peace of mind whilst on holiday. We have asked for spot checks to be done whilst away and they have been done, many thanks

Charles · 3 September 2022

★★★★★ 1/5

Trustpilot

pretty much dross from the top down

pretty much dross from the top down. I do not advise using this company to manage your lettings. They mishandle nearly every aspect and communication is terrible. Sadly they also do not take complaints seriously and just make excuses... I had to go all the way to the "Property Ombudsman" that upheld every aspect of the complaints that Romans chose to ignore... a 2 year process ! Be warned !

Mark · 5 July 2023

★★★★★ 1/5

Google

Worth ever experience. They are unfair, incorrect and truly embarrassing! As a tenant just run away. Their contract is awful and the worth thing is that even you try to contact them they are not picking up the phone, they are not answering the emails. I am still fighting with them and their nasty landlady to get back my deposit. Never ever again!

Adrienn · 19 June 2018

★★★★★ 5/5

Trustpilot

Romans Lower Earley team helped me with…

Romans Lower Earley team helped me with letting of my property recently. The process was straight forward and they found a suitable tenant quickly. Throughout the process I was kept informed and any requests were dealt promptly. It has been very good experience and I will be happy to use their service again.

Anjali · 7 October 2021

★★★★★ 5/5

Trustpilot

Moving managers absolutely fantastic at…

Moving managers absolutely fantastic at communicating and understanding how difficult my move was at the time

Anne · 27 September 2024

★★★★★ 5/5

Google

The team at Romans Estate Agents in Wokingham have been very professional and helpful during a tricky sale of my property. They have remained patient and helpful despite things outside of their control not going easily. Thanks guys!

Lesley · 18 June 2023

★★★★★ 5/5

Trustpilot

Highly recommended agency!

To say that I am grateful is an understatement! I am amazed with Amy and how incredibly helpful she was with my accommodation concerns and now I have found the perfect home and I couldn’t be happier.

Beatrix · 9 July 2023

★★★★★ 5/5

Trustpilot

Romans in Tilehurst did a great job

Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys

Andrew · 13 October 2022

★★★★★ 5/5

Trustpilot

Best property manager!

Always so please with the communication and action of Kimberley Garcia-Jones. For years now she’s helped me make sure my flat meets the needs and expectations of my tenants, despite living abroad. This is more of a review of her, and her consistently excellent work! 😁

Tom · 3 September 2022

★★★★★ 5/5

Google

I have recently sold a property with Romans and was very pleased with the service provided by Ian Lewis. He was extremely helpful and professional throughout the process and always provided me with feedback from views which others did not. I would highly recommend contacting Ian for selling or purchasing a house :)PositiveQuality, Professionalism

Jemma · 18 June 2021

★★★★★ 5/5

Google

Excellent and professional service from Matthew Witney and his team at Romans. They managed to secure a cash buyer and thus had no chain which enabled us to secure the new build property we wanted. Progress through to completion was very smooth.

Stuart · 18 June 2020

★★★★★ 5/5

Trustpilot

Thank you Kerry and the Lettings team…

Thank you Kerry and the Lettings team for all your help! Finding our new home had never been soo easy. Highly recommended.

Customer · 1 June 2023

★★★★★ 5/5

Trustpilot

Brilliant service from the team

Brilliant service from the team Every thing you would expect from a professional estate agent Having a large database of potential buyers from not just the local area proved to be key in our sale

John · 19 August 2023