Trusted Agent profile · Wokingham
★★★★★
1,883 reviews across 2 platforms
23 Market Place, Wokingham, RG40 1AP
Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,883 reviews on two platforms, including 443 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery good service
We viewed a property to rent through Roman's, the agent was very knowledgeable and professional, at the same time being very approachable and friendly. We applied for the house and the service has been very quick and easy to navigate online
Dear Jayne HardakerCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotDon't bother
Don't bother. I arranged a viewing for a rental property 2 days prior, which was confirmed on the phone and by email. I explained that I would be driving several hours to get there, however they called to cancel as I was driving. Apparently the current tenants were still in the house but they couldn't think of this before.
Dear LaurenWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. .Kind regards, Customer Care Team
1/5
GoogleRomans were very good when getting us into the property, their maintenance however is very poor. The level of service my partner and I have received is far from the high quality they boast about. Avoid renting from Romans if you would like quick responses to your urgent maintenance issues. Cant even get them sorted yourself and invoice Romans as everything has to go through them #WorstAfterCareEver
Hi Ethel, thank you for your feedback. As a business we consistently strive for exceptional service, so it is disappointing to hear you did not receive this from us on this occasion. We would really like to look into your concerns and I will be doing so in my capacity as Customer Care Manager for Romans and will return to you at the earliest opportunity responding to the email address we have on file for you. Kind Regards Joe Gilliland Romans
5/5
TrustpilotGreat
Very helpful from start to finish. Anais was always available for questions and took care of everything after the initial meeting.
5/5
TrustpilotSuperb service from the team at Romans…
Superb service from the team at Romans High Wycombe. From the first meeting Stephanie had done homework regarding sales in our area. She arranged an open day within a week of our house going live, where we had an offer. The team made this a very smooth and quick transaction. I would thoroughly recommend them.
Dear Sue,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat property manager!
Denise has been my property manager for 3 years and what a fantastic one indeed. All queries responded to quickly and always at the end of the phone!
5/5
TrustpilotExcellent service
Recently changed to Romans after becoming dissatisfied with another estate agent and their very poor handling of the rental of our property. Romans have been a breath of fresh air and we have had excellent service and help from Mark Porter and Lloyd Jacques. They achieved very quick turnaround to organise complete redecoration and other works to achieve successful re-renting of the house. Very happy indeed!
1/5
TrustpilotSending me junkmail through the…
Sending me junkmail through the letterbox is totally unacceptable in 2023. Why are you still doing this. I wouldn't sell my house using you in a million years now. STOP CUTTING DOWN TRESS TO SEND ME UNSOLICITED JUNKMAIL IT'S A TOTAL WASTE OF RESOURCES, TIME AND MONEY.
Dear Chad Cooper,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotAndrei Csomortani - Lettings
We’ve had mixed experiences with Romans as a company over the years however Andrei Csomortani at the Wokingham branch has been excellent in his approach, communication and follow up. Hopefully he’ll be around for a while to continue on with the high level of service he has provided. 5 stars!
Dear MaxCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans Letting & Estate Agents in Wokingham really take care of the customers, I had an amazing experience recently with Jonathan , he offered me and my boyfriend exceptional customer service and guided us throughout the whole process.
Dear Ilaria De Bonis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently have had excellent experience with Morgan at Romans in Wokingham. The team seem willing to go above & beyond to help where they can which was refreshing. Definitely recommend them! 👌🏼 …
Dear Wh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotIt is an absolute pleasure dealing with…
It is an absolute pleasure dealing with Kimberley Garcia Jones who manages our block of fats in Reading. She is attentive, proactive and a pleasure to deal with, we will be keen to use Romans for our next development due to good level of service provided.
Dear Gaurav Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotFriendly Professional and Tailored service
Friendly, Professional and tailored service from Matthew at Romans Estate agents.I have worked with many estate agents as a property invester, Matthew and Kyle have strived to deliver a professional service, tailored to my specific requirements. They have been friendly and honest throughout the process.I highly recommend!
Dear AdamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecommendation of Stacey Cowap
As a Landlord I have found my dealings with Stacey Cowap have always been beyond the call of duty. Always helpful and ready to advise on a difficult situation. My calls are replied to quickly and she is able to discuss matters with great knowledge. I can't recommend her highly enough.
Thank you again for taking the time to let us know how we did. We really appreciate it!
5/5
GoogleSarah H. Helped me move into our rental property and aided us massively with our current situation. Was exceptionally quick at responding and answered any questions we had (we had a lot as first time renters). Would 100% recommend anyone to go with Romans Wokingham if you are looking for a property in the area. Thanks guys!PositiveResponsiveness, Quality, Professionalism
Dear Jordan Puentefitness! Thank you for taking the time to review your recent experience with our Romans Estate Agents Wokingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
TrustpilotRomans Swindon review
I have been with Romans since they took over Dewhurst & Co in Swindon, under the care of Jade Small who is a pleasure to deal with. She deals with two properties for me and she is always courteous, helpful and friendly while also being very professional. She deals with issues promptly and returns calls when she says that she will. Hence the excellent review.
5/5
TrustpilotMark , Steve and Nathan
We are very grateful to Mark, Nathan, and Steve.Everyone at Romans Tilehurst welcomed us very warmly.We highly recommend them.Thank you very much.Claudio and Jessica
Good AfternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team
5/5
TrustpilotDenise Hurn Basingstoke Branch Romans
Denise Hurn. Basingstoke branch....I let my house through Romans Basingstoke. I live in the East Midlands, so I require an agent that can manage my property without the necessity of attending the property. This week the tenants have changed. The house was cleaned and defects repaired. Very well done. Thanks Romans.
Dear John,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI fully recommend Romans High Wycombe
I fully recommend Romans High Wycombe, great staff and always helpull, from the move in to tye move out.Been in contact with Stacey Cowap most of the time during my tenancy and she was very helpful in sorting everything out with complete professionalism. Thank you very much Stacey and HW branch!
Dear Alexandru,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDenise has been very helpful with some…
Denise has been very helpful with some issues in my flat. She is always very attentive and patient in our calls, always trying her best to help.
5/5
TrustpilotChloe Chicaviro has been very helpful…
Chloe Chicaviro has been very helpful and would definitely use Romans again after my experience!
5/5
GoogleWe have been very impressed with the quality of service Romans have provided in both letting and selling our Wokingham property. Lyndon Farrar in particular has excelled in his market knowledge and customer services. I would highly recommend using Romans in Wokingham.
Dear Dan, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleI rent a property and my agents are Romans, and Jessica Pells is my contact. Jessica is very much on the ball when asking her to sort a problem that may occur with the property. In the short time I have been with Romans I find them to be very fair and helpful.
5/5
GoogleThe Romans team did a brilliant job in selling our home. The work they put in, managing the viewings and sales process was second to none. Even though we had to remove the property from the market I cannot thank and praise them enough for the hard work and professionalism they demonstrated.
Dear Peter, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Romans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Wokingham.
