Trusted Agent profile · Wokingham

Romans Wokingham reviews

4.1

★★★★★ Great

1,884 reviews across 2 platforms

23 Market Place, Wokingham, RG40 1AP

Romans's office in Wokingham, at 23 Market Place, is rated 4.1 out of 5 across 1,884 reviews on two platforms, including 443 Google reviews rated 4.3.

Google logo

4.3 / 5

443

Reviews on Google

This office

Trustpilot logo

1,441

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Sang's Excellent Services

I was pleasantly surprised with the helpfulness of your Mr. Sangharsha Gurung, Senior Lettings Consultant, when I collected the keys to my rented property in Green Park Village. Sang had been forthcoming not only to the matters related to my rented property, but had also had the things done like the hard-copy documents, etc which might not be his responsibilities, to say nothing of advising me about the know-how to a total stranger in UK like me.I have to say that Sang's services is impeccable and hope that my compliment to him will be duly conveyed to him and his superiors.

Elton · 27 April 2023

5/5

Google

Morgan and Ian have been so helpful - keeping me informed at every stage of the buying process. Every question I've had has been answered quickly. An absolute world away from other estate agents I've worked with. Cheers, guys!

Jenny · 20 December 2023

Agent replied · 17 June 2024

Dear Jenny Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

On time and prompt with all different…

On time and prompt with all different steps, that was very much what made up my mind to go with your agency , one agency didn’t turn up and forgot the appointment, arrived after calling to prompt them about the appointment, the other one couldn’t fit me in until a week later, so the speedy service of your company made all the difference.Only negative I wasn’t told at first meeting about the charge for photography and Energy certificate.

Vhooles · 23 June 2023

5/5

Trustpilot

We are renting a property in Winchester…

We are renting a property in Winchester and yesterday we had a routine property visit done by one of the agents from Romans. It was managed very efficiently, with great care and with very friendly approach. The agent was professional and what I particularly appreciated was that our privacy was respected. Five stars to Romans for great service!

Arina · 25 March 2022

Agent replied · 23 October 2024

Dear Arina,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Romans Windsor - Sales

Thank you Romans Windsor for being your amazing, professional and dedicated selves.We have just sold our house with Pierce in the Windsor office and he has been nothing but professional, supportive and helpful. Love the fact that Romans have a dedicated moving department to support the sales and purchase process making is so much less stressful. I would highly and happily remembered Romans Windsor.

Caroline · 3 March 2021

Agent replied · 23 October 2024

Hi Caroline,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team

5/5

Trustpilot

A Huge Thanks to Roman Estate Agents…

A Huge Thanks to Roman Estate Agents for finding me a new home. A special Thanks to Dominic at the Bracknell Branch for his time and efforts. Keep up the good work.Theodore

Mr · 19 April 2023

1/5

Trustpilot

Refuse children in property

If you have children and want to rent, forget about it. They will blame the landlord for it. Don't recommend at all. I called for 3 properties to rent (no sign in the add about children) and they keep refusing because i have a 2 year old child. This is pure discrimination in my opinion, a child is a person, not a pet.

ZEW · 8 May 2021

Agent replied · 23 October 2024

Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team

5/5

Trustpilot

Easy first time purchase

Made the purchasing process very easy for a first time buyer. Easy and friendly to chat to and no such thing as a silly question!

David · 7 September 2024

Agent replied · 23 October 2024

Dear David WalshCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Trustpilot

Absolutely useless

Tried to arrange a viewing for a property several times - the individual concerned stopped responding despite us being in a good position to buy. Having a property to sell ourselves it’s interesting that they choose to give us a bad experience as buyers as now we won’t use them to buy our next home or sell our current one. They obviously don’t need the business.

Jessica · 21 July 2020

Agent replied · 23 October 2024

We're so sorry you were not completely satisfied with your experience with us. Could you please contact us directly at customerrelations@lrg.co.uk with the details so we can take a look into this for you?Kind regards,Customer Relations Team

5/5

Trustpilot

Romans - Basingstoke

I have been using Romans to let my property whilst abroad for over 10 years and find them very reliable and professional. Denise Hurn (Basingstoke branch) manages my account and is always prompt and helpful with her replies and co-ordinates any maintenance requirements with the tenants and contractors.

John · 8 April 2023

Agent replied · 23 October 2024

Dear JohnCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Trustpilot

Excellent professional service

We have rented out our property near Winchester through Roman’s for over 7 years now and have always been impressed by their professional and efficient attitude. Over the years we have had one or two difficult tenants and in every case, the situation has been correctly and positively handled. Would have no hesitation at all recommending Roman’s.

Anthony · 20 April 2022

Agent replied · 23 October 2024

Dear Anthony,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team

5/5

Trustpilot

Joshua Mann

I would like to take this opportunity to thank Joshua Mann. In my search for a property Joshua was so helpful, polite and could not wish for a fabulous advisor.

Mrs · 5 June 2023

5/5

Trustpilot

Great service and support from Lucky Sherpa

She is very patient and helpful to setup a communication channel between tenant and landlord. She is always around whenever we need assistance and guidance.

Xiaohui · 2 September 2024

Agent replied · 23 October 2024

Dear XiaohuiCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving Lucky a 5 star rating! Many thanksCustomer Care Team

4/5

Trustpilot

Good Quality

They have been very fast, professional and friendly to talk to. currently having a great experience, had viewing the day the property went live.

Dan · 18 September 2024

Agent replied · 23 October 2024

Dear DanWe are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team

5/5

Google

Romans Wokingham did a great job for us in selling our house and helped in finding our next property. They worked hard with tons of energy in getting us potential buyers to achieve a sale. They also helped chase up the solicitors up to completion. Great team effort and always responsive. Would highly recommend and appreciate all their efforts.PositiveResponsiveness, Quality, Professionalism, Value

Jon · 18 June 2021

Agent replied · 17 June 2024

Hi Jon Fox, Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

1/5

Trustpilot

Horrendous agents

Horrendous agents. Zero customer care. Sent an agent for a viewing that admitted had never even been to the property before, could not answer any basic question asked and stated was in a rush as had to attend a viewing with someone else soon. Awful company, no apparant ethic - want a quick sale,Make their money and forget about the customer. Avoid at all costs.

David · 28 September 2020

Agent replied · 23 October 2024

Dear David, we appreciate your honest feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email customerrelations@lrg.co.uk as we would be more than happy to discuss this with you. Kind regards, Mandy Klopper, Customer Relations Team

5/5

Google

Really pleased with the service received when selling our property with Romans; professional and helpful. Thank you to Daniel Salisbury and the team.

Sarah · 19 June 2017

Agent replied · 17 June 2024

Thank you for your kind comments regarding the excellent service received from Romans of Wokingham. Tony Gibson Assistant Managing Director

5/5

Google

We dealt with a number of estate agents before Romans, who all gave very poor customer service and were far more interested in selling properties than finding out about what we as a family want/need. Within one phone call, Adam at Romans understood exactly what we needed, and has shown us numerous properties. Romans have been really flexible and helpful, and we would 100% recommend this organisation above other estate agencies.

Cerrig · 19 June 2017

Agent replied · 17 June 2024

Thank you for your feedback on the good service received from Romans of Wokingham. It really is appreciated. Tony Gibson Assistant Managing Director

5/5

Trustpilot

Great letting service

Used Romans for our first letting in Clifton and really pleased with their service. Taylor Hepworth was a delight to work with and very happy with the tenant that he recommended

Divak · 28 April 2023

5/5

Trustpilot

Very professional

I feel that Warren and Kelsee are real assets to Romans. They're both very professional, great communicators and very responsive. It was a pleasure working with them

Alice · 25 July 2024

Agent replied · 23 October 2024

Dear AliceCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanksCustomer Care Team

5/5

Trustpilot

Excellent service from Amy and team.

Excellent service from Amy and team from the Bath branch. Much appreciated.

Tarryn · 1 October 2021

Agent replied · 23 October 2024

Thank you again for taking the time to let us know how we did. We hope you have a great day!

4/5

Google

My first experience of moving out into my own rented accommodation has been a smooth and enjoyable experience with Romans and specifically dealing with Nina. She has kept me up to date at all times and worked hard to get a moving date as soon as possible. I really appreciate hers and the company’s efforts.PositiveQuality

Louise · 18 June 2022

Agent replied · 17 June 2024

Dear Louise Purvis, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

1/5

Trustpilot

After 3 months with this agent

After 3 months with this agent , I would not recommend, there are better agents out there.

Mr · 20 December 2025

5/5

Trustpilot

I’ve been renting with Romans since…

I’ve been renting with Romans since 2021. I love their professionalism especially Jessica Phillips. She is the best.Mavis & Lily

Mavis · 24 January 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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